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Westpac NZ Introduces Gambling Account Block to Support Customers

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Westpac NZ has introduced an account block to support customers struggling with online gambling.

Louisa Brock, Westpac NZ Manager Financial Inclusion and Vulnerability, leads the bank’s Extra Care team and says the optional block is something customers have been asking for.

“We know gambling can become an addiction for some people, at which point it can cause significant harm. By introducing the gambling block, we’re empowering our customers to stay in control of their finances,” Ms Brock says.

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From 26 June to 25 September 2023, Westpac customers spent $136.8 million with online gambling merchants (compared with $3.2m spent at physical gambling locations in that period). Nearly half of that online spend was with TAB and Lotto, with the remainder distributed among various online gambling businesses.

“While the block only applies to online transactions, our data shows that the majority of gambling spending does take place online. We’ve updated our website to let customers know that the block’s available if they’re looking for support with a gambling problem,” Ms Brock says.

Westpac customers can call the bank or visit a branch to request a gambling block – the block will then be applied to all their credit/debit cards.

When the block is in place, it means a customer can’t use their card for online transactions with gambling businesses (the transaction will be declined). The block doesn’t stop transactions at physical gambling locations, such as casinos or buying a lottery ticket at a retail outfit. Once the block has been set up, it will stay in place for a minimum of three months before a customer can request to remove it.

Ms Brock says Westpac has already had feedback from customers that the block can make a difference.

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“In one example, a customer received an inheritance payment of more than $100,000, then over the next 12 days spent more than $15,000 gambling online,” Ms Brock says.

“When the customer was told that we could put a block on their account to help them manage their spending, they jumped at the opportunity. The customer told our team that they were desperate to quit gambling, but found it difficult to control on their own.

“Admitting you have a problem is a really brave thing to do. Letting customers know that the gambling block is available hopefully makes it easier for them to have those conversations with our teams, as well as empowering our people to best support our customers.

“As well as introducing the gambling block, we’ve trained our customer-facing teams to have constructive conversations with customers who may be struggling with gambling. Our people can also work with these customers to structure their accounts to limit gambling spend.”

The introduction of the gambling block is the latest initiative in Westpac’s Extra Care programme of work. Earlier this year, Westpac NZ launched the use of an interpreting service to support customers who don’t speak English, and updated its bankruptcy policy to improve access to basic banking services for Kiwis going through tough times.

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The bank has also worked with the Department of Corrections to make it possible for prisoners nearing their release date to open bank accounts, as well as partnered with Oranga Tamariki and advocacy organisation VOYCE – Whakarongo Mai to help young people in state care to get a bank account and access financial education.

“We’re working hard to help improve outcomes for our customers and communities,” Ms Brock says.

The post Westpac NZ Introduces Gambling Account Block to Support Customers appeared first on European Gaming Industry News.

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CT Interactive Appoints Todor Botsev as Business Development Manager for EMEA and Asia

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CT Interactive has appointed Todor Botsev as its Business Development Manager for ЕМЕА and Аsia.

With over 16 years of experience in the dynamic and rapidly evolving casino industry, Todor specialises in online and offline business operations. His career has encompassed a variety of roles and responsibilities, including managing online and offline casino operations, optimising gaming platforms and developing strategic business initiatives.

Throughout his career, Todor has gained extensive experience in the development and implementation of new gaming products for online and offline casinos, working with a diverse range of gaming platforms and systems. His expert approach to data analysis and market trends enables him to design and execute innovative strategies for customer acquisition and retention, driving sustainable growth and expanding the customer base.

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Todor’s strong leadership skills allow him to effectively manage teams and projects, with a focus on operational efficiency and staff development. His leadership philosophy is built on collaboration and a commitment to delivering the highest standards of customer service.

With his deep understanding of online casino operations and strategic thinking, Todor is a valuable addition to the CT Interactive team.

The post CT Interactive Appoints Todor Botsev as Business Development Manager for EMEA and Asia appeared first on European Gaming Industry News.

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Playtech Executive Chair Brian Mattingley Set to Step Aside

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The chairman of Playtech, the London-listed gambling technology group, is to step down, triggering a search for a successor with a taste for stringent corporate governance challenges.

Egon Zehnder International, the boardroom headhunter, is being appointed to handle the search for Mr Mattingley’s successor, according to a source close to the situation.

A former chairman and chief executive of 888, the London-listed gaming company now known as Evoke, Mr Mattingley was also a founding director of Gala Leisure.

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At Playtech, he has overseen a frenetic period of corporate activity while also finding himself in the eye of a series of storms with shareholders over boardroom pay and wider corporate governance.

The most recent of those came in December when close to a third of investors rebelled over a €100m bonus plan for Mor Weizer, the company’s chief executive, along with other senior executives.

Shareholders give Mr Mattingley credit, however, for helping to navigate the company through a challenging period in the gambling industry, in particular his role last year in securing the sale of Snaitech, its Italian consumer gambling arm, for €2.3bn.

That represented a nearly threefold return on Playtech’s initial investment in the business, triggering total returns to shareholders of up to €1.8bn – a sum almost equivalent to all of the special dividends paid by London-listed companies in 2023.

The sale of Snaitech will transform Playtech into a pure-play business-to-business operation.

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During Mr Mattingley’s three-and-a-half year tenure, shares in the company have risen by about 60%.

The post Playtech Executive Chair Brian Mattingley Set to Step Aside appeared first on European Gaming Industry News.

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CT Interactive Reflects on Successful Showcase at ICE 2025

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CT Interactive is marking a resounding success following its participation in last week’s ICE 2025 trade show. As a global iGaming provider of innovative gaming solutions, the company used the event to solidify its market presence, seal new partnerships, unveil new gaming content and engage in productive discussions about its ambitious growth plans.

CT Interactive’s showcase at ICE Gaming 2025 reaffirmed its commitment to supporting its partners by expanding its portfolio of games available for their platforms. The company’s efforts to release fresh and engaging content have already been met with enthusiasm, setting the stage for stronger collaborations and greater player satisfaction.

Another highlight of the event was the company’s announcement about its impending certification for the Brazilian market. This milestone will enable CT Interactive to officially enter one of Latin America’s most dynamic and fast-growing regions.

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“We’re thrilled about the opportunities Brazil offers. We have prepared a games list designed to resonate with the preferences of Brazilian players, and we’re eager to bring our portfolio to this exciting market,” Martin Ivanov, COO of CT Interactive, said.

ICE Gaming 2025 also provided an excellent platform for CT Interactive to explore growth opportunities in Eastern Europe. With its strong regulatory framework and growing appetite for online gaming, Ukraine featured prominently in the company’s discussions. CT Interactive is about to conclude a deal with a local partner, significantly boosting its presence in this emerging market.

“The Ukrainian market holds tremendous potential, and we’re keen to expand our footprint there. We are confident that our diverse portfolio of high-quality games will meet the expectations of operators and players alike,” Martin Ivanov said.

The company’s new game releases were another highlight of its ICE Gaming presence. CT Interactive’s cutting-edge titles, designed with captivating visuals and engaging gameplay, were met with widespread acclaim. These releases are expected to captivate players and drive significant revenue growth for its operator partners.

Reflecting on the event’s success, Martin Ivanov stated that CT Interactive’s participation allowed it to strengthen its relationships with partners, explore untapped opportunities and reinforce its position in the gaming industry.

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“The show was an incredible opportunity to engage with our partners, showcase our innovations, and discuss strategies for mutual growth. We leave ICE Gaming 2025 energised and excited for what’s next,” Martin Ivanov added.

The post CT Interactive Reflects on Successful Showcase at ICE 2025 appeared first on European Gaming Industry News.

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