Industry News
The clock is ticking for land-based lottery operators
As consumer behaviour changes due to the Covid-19 pandemic, time is running out for land-based lottery operators who are yet to adapt.
The landscape of the lottery industry is set to undergo a permanent shift as more and more operators look to move online before consumer behaviours are forced to adapt to new circumstances.
Lockdown has spelled disaster for all non-essential retail businesses, leaving land-based operators without a vendor to sell their tickets. This has hit developing nations particularly hard. In Costa Rica, Lottery draws were suspended on 24 March, with estimated losses around the $8.5million to date. For now, the government has announced it will financially support around 2,000 vendors, with up to $342,000 per month available for each entity. However, this scheme will only run until June.
By then, vendors will have been closed for 68 days, and may still have to close for much longer. Many expect the lockdown to last at least six months, which could see land-based lottery operators closed for well over 150 days. But consumer behaviours, if forced to change, will adapt to new habits in 60 to 90 days. While retail vendors are closed, online third party operators remain open for business, and are already beginning to win the loyalty of land-based players that have been forced to move online.
Ade Repcenko, CEO of lottery solutions provider Spinola Gaming, confirmed there is no way for pen and paper lottery to compete under the current circumstances. He believes solely land-based operators should move their brand online as soon as possible, or risk losing customers forever.
“Our industry is undergoing a change that has been long overdue. The transition to online was bound to happen eventually in order to sustain business long-term, but it is now happening by force,” stated Repcenko. “It takes 60 to 90 days to change a habit, and after that there is no going back. This process is going to take longer than 60 to 90 days, so customers’ habits are most certainly going to change, especially when they realise that it’s a better way of doing things regardless of the current pandemic. Online will become the new normal for the majority of lottery players.”
Online businesses have indeed benefitted from the global pandemic so far, both in lottery and across most other industries. Any operator that was online before the widespread lockdowns began will have seen an upturn, with many who lost out now scrambling to put their brand online. As a market leader in lottery solutions, Spinola Gaming has seen this happen first-hand. Repcenko expects the shift to continue as there remains to be no end in sight to the current situation, urging operators who have not yet made the decision to do so before it’s too late.
“Retail and land-based lottery operators need to embrace the shift to online and be a part of this global digital movement in order to continue to thrive in the lottery sector for years to come,” he said. “We can help land-based companies intercept the player’s online journey. Our solutions allow operators to move online in a matter of days to reach existing and new players in the comfort of their homes.”
Repcenko added that Spinola Gaming’s integrated solution addresses both the short-term problem caused by Covid-19, and the long-term problem of combining online with retail once vendors reopen.
“Our holistic solution caters for both retail and online operations from one interface,” he concluded. “It gets operators online quickly in the short-term, and in the long-term, after the global pandemic finally comes to an end, it allows them to easily manage a retail and online lottery solution from one solution.”
Spinola Gaming is a leading global Lottery software provider offering complete end-to-end Lottery solutions for government and state-run lotteries, land based and online gaming operators, and online B2B platform providers. The company builds powerful custom-made solutions across all markets, at any scale.
Spinola Gaming products include global lotteries, custom and bespoke lotteries, bundle and syndicate lotteries, scratch cards, instant games and instant lotteries. The company also offers jackpot coverage and insurance for a fully managed, risk-free solution.
With the most competitive pricing model on the market, Spinola Gaming guarantee the highest jackpots at the lowest cost per entry, giving operators the highest margins and revenue streams.
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The Dutch Gaming Authority (KSA) launched a new awareness campaign to draw attention to the gambling stop. With the campaign “Pick up your life again, take a gambling stop,” KSA is aiming to increase attention to the risks of gambling and make the Cruks register more well-known.
Insights
The campaign is a follow-up to the pilot campaign from 2023. This pilot yielded many valuable insights, for example that more people are attracted to the word gambling stop. This name is therefore used in the new campaign.
Positive effect
The campaign focuses primarily on young adults who (possibly) no longer have their gambling under control. That is one of the reasons why the campaign is largely running via social media instead of traditional (mass) media. The focus is on the positive effect that a gambling stop has on the life of a person with gambling problems. The powerful moments of young people who pick up their lives again can be seen in online videos, social ads and social posts (Google, YouTube, Meta and Snapchat).
The post New KSA Campaign: Get Your Life Back on Track, Take a Gambling Break appeared first on European Gaming Industry News.
The European Gaming and Betting Association (EGBA) announced record-breaking results from its fourth annual European Safer Gambling Week, held 18-24 November. The initiative – which included a social media campaign and events programme – demonstrated the broader European sector’s strengthening commitment to safer gambling through new levels of participation and expanded geographic reach.
The campaign saw record engagement with 195 partners actively participating – a 20% increase from 2023. Eight national gambling authorities participated, more than double the previous year, by either joining the social media campaign or speaking at the various events.
The campaign’s reach also expanded significantly to 26 countries – a 30% increase from 2023 – with partners in Croatia, Serbia, Slovakia and Ukraine joining for the first time, reflecting the growing pan-European dimension of the campaign. This was helped by social media graphics being made available in the local languages of 27 countries.
The social media campaign reached 3.1 million users across Facebook, Instagram, LinkedIn and X platforms, generating 1169 social media posts – a 67% increase from the previous year.
A cornerstone of this year’s campaign was its comprehensive events programme, featuring 20 specialised events – an 11% increase from 2023. The events attracted record participation with 4500 registrations and 3000 attendees. Key discussions explored trends in AI, problem gambling prevalence reporting and innovations in safer gambling tools and messaging. The events featured 105 speakers, including senior representatives from gambling authorities in Belgium, Denmark, France and the UK.
The initiative builds on EGBA members’ year-round commitment to safer gambling, which in 2023 resulted in 67 million safety messages sent to their European customers. This dedicated week amplifies these ongoing efforts while encouraging greater collaboration between operators, regulators and harm prevention organisations.
“The success of this year’s edition reflects the sector’s deepening commitment to player protection. The significant increase in participation, especially from health organisations and regulatory authorities, demonstrates the common purpose and growing unity in our approach to safer gambling. Through this collaboration, we’ve reached a record number of Europeans with crucial safety messages during the campaign. Together, we’re making gambling safer and we already look forward to building on this success in next year’s edition,” said Maarten Haijer, Secretary General of EGBA.
The post EGBA: Record Participation As European Safer Gambling Week Expands to 26 Countries appeared first on European Gaming Industry News.
CT Gaming is going to participate in ICE Barcelona 2025, which will take place from 20 to 22 Jan 2025.
“It is always a pleasure to kick off the year at ICE. This year is particularly special as we explore a new location, which we anticipate will bring fresh connections and exciting opportunities,” said Biser Bozhanov, Director of Business Development and Strategies at CT Gaming.
Positioned at stand #3C56, CT Gaming will present an impressive lineup of its signature products alongside exciting new additions, including the multigame Diamond King 4.
“We are eager to showcase our latest offerings and engage with clients, colleagues, and industry professionals to gather their valuable feedback. This year’s selection is a strong testament to CT Gaming’s enduring legacy and commitment to excellence,” added Bozhanov.
Among the products displayed at stand #3C56 will be the slot cabinet NEXT, known for its ultimate comfort and functionality. This cabinet comes with 27″ or 32″ high-definition screens, an optional premium stand, a USB phone charger, a bill validator with a stacker and an enlarged CMS panel for seamless operation. Other representatives from the slot cabinet family are EZ Modulo 32/32/32 and EZ Tower. Both of these cabinets combine sleek designs with advanced technology set to deliver an unparalleled gaming experience.
Alongside the slot cabinets, the company will showcase its staple multigame titles, such as Diamond King 3, Mermaid’s Quest, Tower Link and the newest addition to the multigame portfolio – Diamond King 4. With 40 exciting games, 20 of which are linked to a progressive jackpot, the multigame takes player engagement to new heights. Unlike previous versions, players can now win any of the three jackpot levels directly from the base game, while the cascading white and pink diamonds promise thrilling rewards at every turn. Designed with the next generation of players in mind, Diamond King 4 features enhanced graphics, modern themes and an immersive experience that’s perfectly in sync with today’s gaming landscape. The newly conceptualized linked progressive jackpot, Diamond Tree Deluxe, presents an elevated reward experience with its upgraded features.
Last but not least, CT Gaming will unveil the latest updates to its Casino Management System – Rhino, designed to enhance operator functionality and player engagement.
The post CT Gaming to Participate in ICE Barcelona 2025 appeared first on European Gaming Industry News.
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