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Dr. Ralph Thomas

WinnaVegas Casino Resort Extends its Partnership with Quick Custom Intelligence

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WinnaVegas Casino Resort, a premier destination in Western Iowa, announced the extension of its partnership with Quick Custom Intelligence (QCI), a leading provider of advanced analytics solutions for the gaming industry. This renewal underscores WinnaVegas’ commitment to leveraging cutting-edge technology and superior support to drive business success.

WinnaVegas Casino Resort has experienced remarkable growth and operational efficiency since implementing the award-winning QCI Enterprise platform. By harnessing the power of QCI’s innovative analytics tools, WinnaVegas has optimized marketing strategies, enhanced guest experiences, and achieved unprecedented levels of performance.

Tom Teesdale, General Manager of WinnaVegas Casino Resort, said: “QCI has been instrumental in our success, providing invaluable insights that have allowed us to make data-driven decisions and elevate our operational efficiency. Their unwavering support and dedication to innovation align with our vision for delivering exceptional experiences to our guests.”

The extension of the partnership between WinnaVegas and QCI not only underscores the significant impact of the QCI Enterprise platform but also highlights the exemplary support that WinnaVegas receives from QCI’s team of experts. This collaborative approach ensures that WinnaVegas remains at the forefront of the industry, constantly evolving to meet the dynamic needs of its guests.

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Dr. Ralph Thomas, CEO of Quick Custom Intelligence, said: “We are thrilled to continue our partnership with WinnaVegas Casino Resort and are honored to be a part of their ongoing success story. Our mission at QCI is to empower our clients with the tools and insights they need to thrive in a competitive landscape. We look forward to furthering our collaboration with WinnaVegas and delivering innovative solutions that drive tangible results.”

Andrew Cardno

Andrew Cardno, Dr. Ralph Thomas and Dr. A.K. Singh Release Their 12th Book: “The Math That Gaming Made, Compendium”

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Well-known and accredited gaming and analytics experts Andrew Cardno and Dr. Ralph Thomas of QCI have proudly released their 12th book, “The Math That Gaming Made, Compendium,” a definitive exploration of the mathematical frameworks and strategies that have shaped the modern gaming industry. This latest volume includes brand-new articles, expanded content, and a greatly enhanced gaming glossary, offering readers an even deeper dive into the world of gaming mathematics.

A Comprehensive Exploration of Mathematics and Gaming

“The Math That Gaming Made, Compendium” serves as an essential guide to the intersection of mathematics and gaming. It delves into how advanced analytics, mathematical modeling, and data science have revolutionized the gaming landscape, compiling decades of research and insights. This newly updated edition features fresh discussions, more real-world applications, and a wealth of cutting-edge material that will benefit industry professionals, data enthusiasts, and anyone intrigued by gaming mathematics.

A Legacy of Expertise

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Authors Andrew Cardno and Dr. Ralph Thomas bring together years of experience and groundbreaking research, offering readers unparalleled insight into the role of math in optimizing player experiences and casino operations.

“This book is a culmination of over 20 years of innovation in the gaming industry,” said Andrew Cardno. “In addition to highlighting how data and analytics have evolved, we’ve packed this edition with new articles, expanded content, and an extensive gaming glossary, providing readers with tools and knowledge for real-world gaming environments.”

A Must-Read for Industry Professionals

Industry expert Buddy Frank shared his praise for the new volume: “One of the things I love about software is when updates are released you gain new features and helpful add-ons. In publishing, once a book is released, that’s about it. Occasionally, there will be a second or maybe even a third edition. So, it is somewhat surprising, but very welcomed, that the authors of “The Math That Gaming Made” will debut Book 12 at the annual Indian Gaming Association’s Conference and Tradeshow held in San Diego. I loved the skinny little Book 1. This new volume seems to be more than an inch thick and has plenty of new content. If you work in Slots, Casino Marketing, Hosting, Operations, Leadership or Analytics, don’t miss this latest version.”

“The Math That Gaming Made, Compendium” is available now through Amazon.

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The post Andrew Cardno, Dr. Ralph Thomas and Dr. A.K. Singh Release Their 12th Book: “The Math That Gaming Made, Compendium” appeared first on Gaming and Gambling Industry in the Americas.

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Buffalo Casino & Resort

Buffalo Run Casino Chooses QCI Chatalytics to Enhance Casino Operations with Integrated AI Solutions

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Buffalo Casino & Resort has chosen Quick Custom Intelligence’s (QCI) Chatalytics, an AI-based platform, to transform casino operations and enhance guest satisfaction. The QCI Chatalytics package—encompassing Slot Copilot, Player Copilot, the Dashboard, and the Robot Button—integrates OpenAI technology for real-time insights and efficient decision-making across the gaming floor.

Designed to boost both player and slot management, QCI Chatalytics delivers an advanced combination of AI-driven features. Slot Copilot empowers operators with live slot machine performance monitoring, predictive analytics, and automatically assigned tasks. Player Copilot focuses on personalized engagement by analyzing guest data to guide service strategies and reward offerings. With the Dashboard, teams benefit from an easy-to-read, real-time overview of key performance metrics, enabling swift, data-informed insights. Additionally, the Robot Button automates routine tasks, freeing up staff to concentrate on more valuable responsibilities and boosting overall productivity.

Mary Jewett, General Manager of Buffalo Run Casino & Resort, said: “Bringing QCI Chatalytics on board represents a vital step in leveraging AI to enhance our operations. With cutting-edge tools like the Robot Button, Slot Copilot, and Player Copilot, we can offer more tailored guest experiences while gaining a clearer understanding of our gaming operations.”

Dr. Ralph Thomas, CEO of QCI, said: “We are thrilled to introduce QCI Chatalytics to Buffalo Casino & Resort. By weaving OpenAI’s capabilities into our solution, we deliver an unprecedented degree of automation and clarity. We believe Chatalytics will be a key factor in refining casino floor management and boosting guest satisfaction through instantaneous, data-driven decision-making.”

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The post Buffalo Run Casino Chooses QCI Chatalytics to Enhance Casino Operations with Integrated AI Solutions appeared first on Gaming and Gambling Industry in the Americas.

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Dr. Ralph Thomas

The Casino @ Dania Beach Successfully Upgrades to QCI Enterprise Platform Version AGI55

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The Casino @ Dania Beach has announced that it has successfully upgraded to the Quick Custom Intelligence’s (QCI) latest Enterprise Platform, version AGI55. This upgrade brings a host of innovative features, including the highly anticipated Chatalytics, an integration with OpenAI that redefines how casinos interact with their data.

The AGI55 release offers a range of powerful tools designed to enhance operational efficiency and drive revenue growth. Notable features include Slot Copilot, Player Copilot, and a newly enhanced Dashboard, which provide real-time insights and actionable data across the casino floor. The standout addition, the Robot Button, allows users to safely query their data using OpenAI, delivering rapid, AI-powered insights that elevate decision-making capabilities.

Josh Crowder, Director of Marketing for The Casino @ Dania Beach, said: “We are thrilled to be among the first to implement QCI’s AGI55 platform. The integration of Chatalytics with OpenAI is a game-changer for us, enabling our team to ask complex questions and get immediate, actionable answers. Features like Slot Copilot and Player Copilot provide us with enhanced data visibility, while QCI Go streamlines host interactions and improves player engagement. It’s a transformative step forward for our operations.”

AGI55 also introduces the latest versions of QCI Slot Dispatch, providing improved slot maintenance coordination, and QCI Events, which now includes advanced Power Pack Reporting capabilities for comprehensive event analysis. These enhancements, combined with QCI Go for host interactions, underscore the platform’s commitment to delivering robust, user-friendly solutions tailored for the gaming industry.

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Dr. Ralph Thomas, CEO of QCI, said: “We are delighted to see The Casino @ Dania Beach embrace the full capabilities of our AGI55 release. This upgrade is the culmination of our dedication to bringing cutting-edge AI technology and seamless data integration to our customers. By introducing tools like Chatalytics and the Robot Button, we are empowering casinos to unlock new levels of insight and efficiency. We look forward to seeing how these advancements will benefit The Casino @ Dania Beach and enhance their guest experience.”

The Casino @ Dania Beach’s successful upgrade to AGI55 highlights QCI’s continued innovation and leadership in the casino technology space, offering a comprehensive suite of tools that set a new standard for data-driven decision-making and player engagement.

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