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GAMSTOP surpasses 50,000 female registrants

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GAMSTOP, the free, independent self-exclusion tool for people living in the UK, has announced that more than 55,000 women have registered to self-exclude from all online gambling sites through the tool.

The proportion of women self-excluding through GAMSTOP has risen since the coronavirus pandemic struck last year. In March 2020, 26% of all registrants to GAMSTOP were women, a number that had risen beyond 31% by the end of the year.

Surpassing the 50,000 mark in registrations is significant in demonstrating that online gambling addiction, often regarded as being a ‘male’ problem that is linked to sport, is having an increasing impact on women.

Statistics released by the National Gambling Treatment Service had already shown an increasing number of women receiving treatment, up from 19% in 2015/16 to nearly 25% in the year to the end of March 2020. This coincides with increases in those with an addiction to gambling online, up from 57% to 69%.

According to Gamcare, the number of women reporting gambling problems is increasing at double the rate of men, but only 1% of women who experience gambling related harm contact the National Gambling Helpline.

Reacting to the news, GAMSTOP CEO Fiona Palmer said:

“ As we begin to understand the demographic make up of our register it is important to feed back to the various support agencies and work together to encourage those women who have registered with GAMSTOP to access the help they may need going forward. 50,000 female registrants is a significant number and we are pleased that they have found the GAMSTOP self-exclusion scheme and that it is a useful practical tool to help with their gambling issues”.

Psychotherapist Liz Karter said:

“The pandemic is creating a perfect storm of triggers for addictive gambling in women: feeling trapped, anxious and depressed, and overwhelmed by families or loneliness. As mental health problems increase so too will addiction to gambling. I treat young women who are wild with anxiety and stress, and for whom gambling started as self-medication, but the end results are always devastating costs to their mental health and finances. Women feel that they will be judged more for a gambling addiction than an addiction related to drink or drugs, even though the physical cravings and withdrawal symptoms are similar, and equally dangerous.”

Lisa Walker, who has been in recovery from gambling addiction for more than two years, and now counsels others who are struggling with addiction said:

“There is such a big stigma that women don’t gamble, which isn’t accurate. What I have found is that women don’t feel that they can talk about their addiction, with it often being seen as a male issue. I think its fantastic that women are signing up to GAMSTOP and seeking help, though it also shows that there is lots more work to be done.

I have spoken with many women who don’t feel they can go to support meetings, and I find it so upsetting that somebody could feel that way, as though they can’t even seek help. I hope things change and if we can increase the visibility of women who are recovering in the media, that could make a big difference.”

Anna Hemmings, CEO of leading national gambling support charity GamCare, says:

We must get to grips with the unnecessary shame and stigma women feel around asking for help with gambling. Gambling is not just a male activity, and it can affect women in significant, potentially life-changing ways.

Our dedicated Women’s Programme has told us that we need to remove barriers for women to access help with gambling related harm – the issues that women are facing are often hidden from support services. GamCare is pleased to be able to work with GAMSTOP so people registering for online self-exclusion can also be swiftly connected through to specialist support and treatment services, which greatly increases the chance of sustaining a recovery from gambling harms.”

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Casino Guru Academy hits 5,000-user milestone

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Casino Guru Academy has officially crossed the 5,000-user mark, which clearly demonstrates a growing interest in accessible and meaningful education for iGaming professionals.

As an extension of Casino Guru, the world’s biggest source of information about online casinos and player advocacy, the Academy offers free practical courses that help raise as well as improve iGaming industry standards.

Five thousand users who joined Casino Guru Academy demonstrate how useful education can be, particularly when produced in partnership with industry experts. Courses that the Academy provides focus on real-world tools and skills required in customer support, anti-money laundering, affiliate management, safer gambling, and more.

“The fact that we now have over 5,000 users is a huge success for us, as it shows how many people value this kind of learning. Having companies use our courses for onboarding is one of the key reasons we have reached this milestone. It proves there’s genuine demand for our work and supports the impact we aim to create,” said Šimon VinczeSustainable & Safer Gambling Lead and the person behind the Casino Guru Academy.

This accomplishment follows the Academy’s first-ever appearance at SiGMA Malta in September 2025, when the team behind the Academy introduced its mission to a larger audience. The event exceeded all expectations and was a key step toward developing direct connections with its audience.

Additionally, Casino Guru Academy has introduced an upgraded version of its website to make course navigation easier, increase accessibility, and provide a more engaging experience. The new layout also creates a path for future development as the Academy broadens its course library.

With that said, a new course on responses to self-harm and suicide threats is in the works and should be released by the end of the year. It’s intended for customer support agents and responsible gambling representatives to recognize players in distress, respond to potential self-harm threats, and take action.

With the 5,000-user milestone achieved and new design improvements completed, the Casino Guru Academy continues to grow, making a positive impact on the iGaming community.

The post Casino Guru Academy hits 5,000-user milestone appeared first on European Gaming Industry News.

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DigiPlus Partners with Pay&Go

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DigiPlus Interactive Corp. (DigiPlus), the pioneer and leading digital entertainment provider behind BingoPlus, ArenaPlus and GameZone, announced a strategic partnership with Pay&Go, one of the leading providers of self-service payment kiosks, to expand secure and convenient wallet-loading options for its players.

Through this new payments partnership, DigiPlus and Pay&Go, the self-service payment kiosks operated by BTI Payment Philippines, a subsidiary of Australia-based Banktech, will enable users to fund their e-wallets with utmost ease by way of its growing network of 3500 self-service kiosks. With a cash-out feature also being eyed early next year, this collaboration kicks off with BingoPlus and will expand soon to ArenaPlus and GameZone.

“Our commitment at DigiPlus has always been to deliver digital entertainment that is engaging, trustworthy, and service-oriented. Achieving that requires strong partnerships with organizations that share our commitment to customer trust and service excellence. This partnership with Pay&Go is grounded in innovation, accessibility, and a shared mission to serve more Filipinos through secure and convenient payment touchpoints. This means more access, more convenience, and more ways for our community to enjoy the DigiPlus experience wherever they are,” said Jasper Vicencio, President of AB Leisure Exponent Inc. and Total Gamezone Xtreme Inc.

Formally signed on November 26, this partnership agreement was led by Vicencio together with Danilo Ibarra, CEO of BTI Payments Philippines and its COO Mariel Medina, pairing the former’s growing digital ecosystem with the latter’s operational expertise.

“We are excited to support DigiPlus with Pay&Go’s nationwide footprint. Together, we’re making trusted payment access available to more BingoPlus players across the country and soon with ArenaPlus and GameZone. DigiPlus sets a high bar on player trust and Pay&Go is determined to meet it,” said Ibarra.

DigiPlus partners only with payment channels certified by the Bangko Sentral ng Pilipinas in accordance with the requirements set by the Philippine Amusement and Gaming Corporation (PAGCOR). In partnering with BTI Payments, a certified Operator for Payment System (OPS) and Independent ATM Deployer (IAD) whose breadth of experience spans for over 25 years, DigiPlus taps into decades of expertise in transaction processing and payment device management.

The Pay&Go payment kiosks partnership significantly expands DigiPlus’ comprehensive customer service and player support network. This existing network currently includes dedicated in-house 24/7 customer support, over 130 physical BingoPlus stores nationwide, over-the-counter payment channel options and a surety bond protecting player wallets. The expansion of these service touchpoints is a testament to DigiPlus’ ongoing commitment to providing safe, reliable and accessible digital entertainment to the Filipino market.

The post DigiPlus Partners with Pay&Go appeared first on European Gaming Industry News.

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Compliance Updates

Regulators Call for Stronger Measures Against Illegal Online Gambling

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Regulators of Austria, France, Germany, Great Britain, Italy, Portugal and Spain issued a joint institutional statement.

The fight against illegal online gambling is one of the paramount tasks facing regulated jurisdictions. Its borderless nature and the speed of technological innovation make it easier for illegal operators to evade regulatory oversight. This creates significant risks for consumer and public health protection, endanger public order and harms the activity of legitimate operators. In short, illegal online gambling undermines the entire regulatory framework designed to protect the public interest.

The statement reads: “We express our common concern regarding the increasing proliferation of advertising targeting our jurisdictions by unauthorised operators, particularly through digital channels such as social media, video platforms, and affiliate networks. These activities not only violate our national laws but also expose citizens — including minors and vulnerable individuals — to significant risks associated with illegal gambling.

“We wish to express our strong commitment to consumer protection, market integrity, and compliance with national and international regulations within the respective legal framework by:

• sharing information on illegal operators among us

• calling on digital platforms and social media networks to strengthen their control mechanisms to prevent the dissemination of advertising content from unauthorised operators

• reaffirming our commitment to share knowledge and better practices in identifying, investigating, and sanctioning operators acting outside the law.

This statement marks a renewed and united commitment by our jurisdictions to strengthen the integrity of the regulated gambling sector and to protect citizens from the risks posed by illegal gambling activities.”

The post Regulators Call for Stronger Measures Against Illegal Online Gambling appeared first on European Gaming Industry News.

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