Kentucky Lottery
Scientific Games Extends Contract with Kentucky Lottery
Scientific Games will continue to provide the Kentucky Lottery with digital customer relationship management services for up to four years through a recent contract extension. Since the company’s digital CRM program launched in 2021, the Kentucky Lottery’s online sales program has experienced an impressive 179% growth. Kentucky is ranked among the Top 15 lotteries in the world for instant game per capita sales (La Fleur’s 2023 World Lottery Almanac).
Scientific Games’ results-driven CRM solution, delivered on strategic partner Optimove’s platform, focuses on driving omnichannel player engagement and retention for the Kentucky Lottery’s traditional retail and digital lottery programs, including second-chance and iLottery. Individualized insights and a data-driven model of the player lifecycle allow the Kentucky Lottery to personalize and optimize marketing messages.
“CRM has given us the capability to easily segment our players to make sure that the right communications reach the right audience at the right time. From pre-planning to onboarding, to post-launch strategy sessions and reporting, the Scientific Games team has been an important asset when it comes to CRM. We’ve seen incredible growth since going live only two years ago and expect to see this trend continue with the recent integration of real-time event triggering and app push functionality,” Mary Harville, CEO and President of the Kentucky Lottery, said.
Scientific Games’ Digital Growth Marketing Team provides personalized CRM services to 12 U.S. lotteries. In fiscal year 2023, the team helped lotteries increase the total retail value of tickets entered into their second-chance programs by 66% year-over-year, with a 40% YOY increase in the total number of tickets entered. Scientific Games was named CRM Team of the Year at Optimove’s 2022 Heptagon Awards, which recognizes high-achieving CRM results across a wide variety of global industries.
“We’re proud to extend our CRM partnership with the Kentucky Lottery. We’ve already seen great results, and we’re excited about what we can accomplish together in the future. Keeping up with a fast-moving, omni-channel consumer base requires a data-driven marketing approach to achieve growth. Our CRM program helps lotteries engage strategically with players and drive retention across key segments,” Steve Beason, President of Digital and Sports Betting for Scientific Games, said.
In addition to the CRM partnership, Scientific Games has provided the Kentucky Lottery with instant games since the Lottery began in 1989. The company also partners with the Kentucky Lottery in the Scientific Games Enhanced Partnership, a technology-driven instant game management program that drives sales performance and increases revenue for the Lottery’s beneficiary programs.
John Schulz
Kentucky Lottery Fuels 10 More Years of Education Funding with Scientific Games Enhanced Partnership
Scientific Games and the Kentucky Lottery will continue a successful Scratch-Off game management partnership for another decade, driving maximum funding for Kentucky college scholarships. While Scientific Games has served as the Kentucky Lottery’s primary Scratch Off game provider since 1989, the Scientific Games Enhanced Partnership program with the Kentucky Lottery began in 2018 and has propelled the Kentucky Lottery to one of the top 20 performing instant game lotteries in the world. The SGEP program helped responsibly grow Kentucky Lottery Scratch Offs to a more than $940 million product category, entertaining players and benefiting students in the state.
Mary Harville, Kentucky Lottery President and CEO, said: “The Kentucky Lottery is always looking for new and exciting games to offer our players and retailers, and the Lottery’s continued partnership with Scientific Games will ensure we are doing just that. Creative and top-performing Scratch Offs bring the players into retailers, which in turn helps the Kentucky Lottery increase our revenues each year. This allows us to fund the many scholarships for Kentucky’s students and families. We look forward to working with Scientific Games to carry out this mission in the years ahead.”
SGEP is used by some of the world’s top-performing instant game lotteries, including five of the top six in the US. Driven by data analytics and patented technologies, the program optimizes the Kentucky Lottery’s Scratch Offs through portfolio management and optimization, game design services, advanced logistics, licensed brand services, digital services and retail sales and marketing support. SGEP drove 31% better performance for U.S. lotteries using the program in fiscal year 2023-24 (MAP weekly per capita sales).
John Schulz, President of Americas and Global Instant Products for Scientific Games, said: “The Kentucky Lottery has always taken an innovative, collaborative approach to growing its Scratch Off product category, and moving to the SGEP program was a very strategic business decision. Our partnership has proven to be highly successful, keeping the product pipeline flowing with exciting and innovative games to Kentucky Lottery retailers and players and protecting funding for scholarships for Kentucky students.”
Since 1999, the Kentucky Lottery has funded more than $5 billion in scholarships and grants for Kentucky’s students and families. In addition, the partnership with Scientific Games has generated more than $1.6 billion in commissions to the Lottery’s network of 3500 retailers.
Scientific Games also provides the Lottery with licensed properties, including the sell-out ELF-themed holiday games and an award-winning digital customer relationship management program, which successfully drives omnichannel player engagement and retention for the Kentucky Lottery’s retail and iLottery.
Belgium National Lottery
IWG Relaunches with Georgia Lottery Corporation
Follows integration of the company’s InstantRGS with IGT’s iLottery platform
Instant Win Gaming (IWG), a leading supplier of eInstant games to NASPL and WLA-member lotteries, has relaunched with the Georgia Lottery Corporation following the successful integration of its InstantRGS (remote game server) with IGT’s iLottery platform.
The move further strengthens the long-term relationship between IWG and IGT with the Georgia Lottery Corporation, and most importantly its players, set to benefit from IWG’s pipeline of InstantGames innovations that will complement the eInstant portfolio being supplied by IGT.
IWG’s popular Cash Expander game was the first eInstant delivered. The Georgia Lottery Corporation version has been localized to be specifically familiar to Georgia players.
The Georgia Lottery Corporation launch marks IWG’s second integration with IGT for a United States lottery having previously partnered to supply eIntant games to the Kentucky Lottery. In addition, IWG and IGT have previously worked together to supply eInstants to the Belgium National Lottery.
“It’s fantastic to have relaunched our eInstants in Georgia, a move that will further strengthen the Georgia Lottery Corporation’s Diggi Games offering and provide players with the very latest in eInstant entertainment,” the Chief Executive Officer for IWG, Rhydian Fisher, said. “We’re excited for the future ahead with the Georgia Lottery Corporation and our supply of games for its players.”
“The Georgia Lottery Corporation is excited to introduce IWG’s InstantGames to our valued players,” the President and Chief Executive Officer for the Georgia Lottery Corporation, Gretchen Corbin, said. “These new games will complement our current Diggi Games offerings, bringing players new and exciting experiences. Our Diggi Games contribute to the Georgia Lottery Corporation’s mission of providing revenues for the purpose of funding Georgia’s Pre-K and the HOPE Scholarship programs. Our corporation appreciates this collaboration with IWG and IGT to help us grow this important category of games.”
IGT Global Solutions Corporation
IGT Extends Contracts with Kentucky Lottery Until 2036
International Game Technology PLC announced that its subsidiary, IGT Global Solutions Corporation, has extended its two contracts with the Kentucky Lottery Corporation until 2036. Under the terms of the new extensions, IGT will upgrade the Kentucky Lottery’s central system to IGT’s high-performing Aurora platform, deliver new point-of-sale hardware for 3400 lottery retailers across the State, and deploy an upgraded iLottery system that includes cloud integration.
“The Kentucky Lottery has partnered with IGT since operations first began and we have continued to look for ways, in partnership with IGT, to modernize our offerings over the last 30-plus years. Enhancing our lottery solutions with IGT’s retail and iLottery systems and convenient self-service retail terminals will provide more opportunities for us to responsibly grow our sales and return additional funds for scholarships and grants for Kentucky college students,” Mary R. Harville, President & CEO of Kentucky Lottery Corporation, said.
“The Kentucky Lottery has always been at the forefront of lottery innovation and IGT is pleased to continue supporting these modernization efforts. IGT’s future-forward mindset and next-generation product portfolio are critical in today’s evolving lottery space. Over the next 10 years, we will build upon our longstanding partnership with the Kentucky Lottery and deploy our sophisticated technology to further enhance the player experience,” said Jay Gendron, IGT Chief Operating Officer Global Lottery.
“In 2016, the Kentucky Lottery became one of IGT’s first U.S. customers to launch an iLottery program. Since then, IGT has worked with the Kentucky Lottery to triple the number of online draw games available to players, as well as provide a vast portfolio of compelling eInstant games. IGT’s cloud-based iLottery platform will offer the Lottery more flexibility, increased analytics and a full suite of advanced player-management features and responsible gaming tools,” said Srini Nedunuri, IGT Senior Vice President Global iLottery.
As part of the Company’s player-centric omnichannel solution OMNIA, IGT’s Aurora platform was developed to drive lottery innovation and profitability, and will provide the Kentucky Lottery with intuitive, user-friendly applications, tools, and reporting capabilities. Components of Aurora such as Performance Wizard, Retailer Wizard, and Sales Wizard will be deployed to the cloud for optimal functionality. IGT will also deliver 4000 new Retailer Pro terminals and ticket checkers, and an additional 850 GameTouch 28 lottery vending machines.
The Kentucky Lottery will also receive IGT’s upgraded iLottery system. Among many benefits included in this upgrade are added security, dynamic scalability, and a reduced time to market for system enhancements. It also facilitates faster and easier integration of data and insights as a further enrichment to the overall player experience. IGT’s iLottery system also incorporates comprehensive responsible gaming features.
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