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European Gaming Congress 2024

Compliance Updates

BetComply brings ComplyCheck to the UK and beyond with major update

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BetComply, iGaming’s most trusted technical and regulatory compliance firm, has expanded the coverage of its ComplyCheck tool to the UK, with even more new markets to follow.

ComplyCheck launched earlier this year as a new self-assessment / audit hybrid designed to help licence holders in the Netherlands navigate increasingly complex requirements.

The tool has proven so successful that partners have called for it to cover other regulated markets. BetComply has responded by adding the UK, with Ontario and Estonia to follow shortly. There are plans to roll out many more jurisdictions for ComplyCheck, starting with MGA and Curacao licences in early 2025.

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Mike de Graaff, Chief Compliance Officer at BetComply, said: “When we launched ComplyCheck, it was a completely new approach designed to simplify licensing audits for operators. It’s been so popular in the Netherlands, we’ve prioritised bringing the service to new markers, starting with the UK. We’ve designed ComplyCheck to provide greater clarity to operators, making the audit process more efficient without compromising on the all important details. We couldn’t be more excited to see our partners using the tool in these new markets.”

ComplyCheck, which is powered by SG Certified, guides operators through the licensing process in two stages. Firstly, the tool presents operators with a simple set of questions they can complete and substantiate with evidence in their own time.

These responses are then analysed by BetComply’s team of regulatory experts, who reply with a full report highlighting any gaps where the operator may not be compliant.

The post BetComply brings ComplyCheck to the UK and beyond with major update appeared first on European Gaming Industry News.

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Regulating the Game Announces its Latest Addition to its 2025 Masterclass Series in Sydney

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The organisers of the Regulating the Game conference have announced the latest addition to its 2025 Masterclass Series in Sydney: “Beyond Compliance – Safer Gambling Training and Building a Culture of Customer Care,” presented by the renowned Jay Robinson, chief stakeholder relations officer at Focal Research Consultants.

With over 20 years of global experience in developing and delivering impactful training programs across jurisdictions—from pubs and clubs to casinos and online operators—Jay is a leading voice in creating safer gambling environments that transcend compliance. Jay’s approach focuses on building a culture of customer care that prioritises player protection and staff well-being while enhancing the overall gambling experience.

Why attend this masterclass?

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Great training is more than ticking a compliance box—it is the foundation of cultural transformation and customer care. This masterclass will delve into:

How industry leaders, regulators, and frontline staff can embed a culture of safer gambling.

The critical role leadership plays in sustaining training initiatives.

Strategies to extend the reach and effectiveness of safer gambling programs, improving customer experiences, reducing staff burnout, and driving long-term benefits for operators and stakeholders alike.

“Effective gambling staff training must meet the real needs of both staff and customers, ensuring that safer gambling practices become second nature. This masterclass is about empowering organisations to go beyond compliance, fostering a culture of care and leadership that makes a lasting impact,” said Jay Robinson.

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Who should attend?

This masterclass is essential for operational leaders, C-suite executives, regulators, and anyone committed to advancing safer gambling initiatives. Participants will leave with actionable insights and tools to lead cultural change, elevate training outcomes, and strengthen their organisation’s reputation.

Regulating the Game: A leading global event

The Regulating the Game conference has established itself as a flagship event, bridging the gap between regulators, industry professionals, and stakeholders. Now entering its fifth year, the conference continues to attract world-class speakers and attendees, driving innovation and inspiring meaningful discussions on policy, regulation, and sector challenges.

The post Regulating the Game Announces its Latest Addition to its 2025 Masterclass Series in Sydney appeared first on European Gaming Industry News.

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Compliance Updates

Advertising Standards Authority Partners with Grambling Regulatory Authority of Ireland

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The Advertising Standards Authority (ASA) has partnered with the Gambling Regulatory Authority of Ireland (GRAI), the new statutory body that, once established, will be responsible for the licensing and regulation of gambling services in Ireland, to streamline the process for complaints around advertising for gambling.

GRAI will now advise consumers they can direct complaints around gambling advertising to the Advertising Standards Authority.

Under the new partnership, ASA and GRAI will work collaboratively on triaging complaints around marketing communications for gambling in Ireland. In this regard, the GRAI will in future deal with complaints regarding entities who hold a licence with the organisation, whilst the Advertising Standards Authority will handle other complaints.

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This strategic partnership follows the recent collaboration between ASA and the Irish Film Classification Office (IFCO) to streamline the complaints process for advertising in cinemas and cinema-related promotions across other media outlets.

Additionally, ASA has signed a Cooperation Agreement with Coimisiún na Meán, the statutory body responsible for online safety and media regulation, to establish a cooperative framework on shared interests in advertising and commercial marketing communications. These initiatives further solidify the organisation’s leadership in the Irish advertising sector, fostering confidence and trust in advertising standards.

The partnership between ASA and the GRAI reinforces the commitment of both organisations to ensuring that gambling advertising content adheres to the high standards of the Advertising Standards Authority Code.

“We are delighted to partner with GRAI, a new organisation that will help to safeguard the public from problem gambling, particularly protecting children from accessing places or services where gambling activities are offered. The aim of the Advertising Standards Authority is to ensure that advertisements are legal, decent, honest and truthful for consumers. This partnership underscores our shared commitment to protecting consumers, and, by joining forces, we will remain dedicated to ensuring that the public can easily access information on responsible gambling advertising,” said Orla Twomey, Chief Executive of Advertising Standards Authority.

“The GRAI, once established, will protect the public by promoting a gambling sector that operates transparently and in accordance with the laws of Ireland, particularly the Gambling Regulation Act 2024. This Act contains a number of restrictions on licences in relation to advertising, social media and more. It will also create awareness of problem gambling and establish safeguards to address it. By working with the Advertising Standards Authority, as the GRAI’s powers are commenced, we will aim to address any concerns raised by the public about advertising in and surrounding gambling promptly and effectively, in line with the Advertising Standard Authority’s code. Our partnership reiterates our commitment to safeguard the public, and to ensure they are informed and protected by upholding the highest standards of marketing communications,” said Anne-Marie Caulfield, CEO Designate, GRAI.

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Compliance Updates

Florida Gaming Control Commission Collaborates with Local Law Enforcement Partners to Address Illegal Gambling Activity and Shut Down Illegal Casinos

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Last week, the Florida Gaming Control Commission reaffirmed its dedication to the safety and wellness of Florida communities by continuing efforts to address illegal gambling activity. In collaboration with local law enforcement partners in Brevard and Volusia counties, FGCC agents assisted with shutting down five illegal casinos as well as seizing illegal gambling machines from two business establishments.

“The cooperative relationships developed between the Florida Gaming Control Commission and our partner law enforcement agencies are essential to fulfill our mission, and these efforts are making an impact. Through innovative strategies, enhanced resources, and collaboration, these partnerships reflect our dedication to fostering trust and accountability while effectively addressing public safety concerns related to illicit gambling locations,” said Ross Marshman, Acting Executive Director of the Florida Gaming Control Commission.

On Tuesday, FGCC agents assisted the Brevard County Sheriff’s Office as they executed search warrants for five illegal casinos throughout the county. More than 500 illegal gambling machines, related equipment, and more than $845,000 was seized. A 2022 Chevy Silverado, which was actively being used to transport cash from the illegal casinos, was also seized. Criminal arrests are pending.

On Thursday, FGCC agents and the Port Orange Police Department addressed community concerns received by both agencies about two independently owned businesses. More than $6000 and 19 illegal slot and gaming machines were seized. Three arrests were made for charges of Operating illegal Gambling Establishments and Illegal Possession of Slot Machines and Gaming Devices. The two establishments included:

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•Stop & Go Convenience Store, 5687 S. Ridgewood Ave, Port Orange

•Mark and Jill’s Village Tavern, 5263 S. Nova Rd, Port Orange

Citizen reports are important to share concerns about illegal gambling activities or facilities in Florida.

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