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ACMA: TAB Penalised $4 Million for Spamming VIP Customers

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Tabcorp Holdings Limited (TAB) has been penalised $4,003,270 for sending more than 5700 marketing messages to customers of its VIP Programme that broke Australia’s spam laws.

An Australian Communications and Media Authority (ACMA) investigation found that TAB sent 2598 SMS and WhatsApp messages to VIP customers between 1 February and 1 May 2024 without providing an option to unsubscribe from the messages.

The ACMA also found that 3148 SMS and WhatsApp messages did not contain adequate sender information across the same period, and 11 SMS messages were sent without consent between 15 February and 29 April 2024.

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Authority Member Samantha Yorke said the breaches were deeply concerning as they involved non-compliance by a large and established gambling provider that targeted VIP Programme customers.

“This is the first time the ACMA has investigated and found spam breaches in a gambling VIP program. These programs often involve personalised messages offering incentives such as bonus bets, deposit matching, rebates and offers of tickets to sporting and other events.

“The gambling industry needs to understand that spam laws apply to all direct marketing—whether it’s generic campaigns or personalised messages,” Ms Yorke said.

“VIPs should not be confused with gambling ‘high-rollers’. These types of gambling VIP programs can involve customers who are not well off and are experiencing significant losses,” Ms Yorke said.

“It is utterly unacceptable that TAB did not have adequate spam compliance systems in place.”

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Under the Spam Act 2003, businesses must have consent before sending marketing messages. Messages sent with consent must also contain a working unsubscribe option and information about the sender.

“When people make choices to unsubscribe from a service they must be able to do so easily and their decisions must be respected by companies,” Ms Yorke said.

TAB has also entered into a 3-year court-enforceable undertaking. This includes an independent review of its direct marketing systems, making improvements, running quarterly audits of its VIP direct marketing, training staff and reporting to the ACMA regularly.

“The ACMA will be watching closely to ensure TAB meets its commitments and complies with the spam laws in future,” Ms Yorke said.

Cracking down on gambling safeguards and spam rules are current compliance priorities for the ACMA. Over the last 18 months businesses have been penalised over $16.9 million for spam breaches.

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The post ACMA: TAB Penalised $4 Million for Spamming VIP Customers appeared first on European Gaming Industry News.

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GLI Reaffirms Sponsorship of Gala Dinner at Regulating the Game 2026

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As Regulating the Game prepares for its sixth edition in Sydney, GLI’s continued sponsorship of the Gala Dinner reinforces the conference’s vital role in shaping future gaming policy, fostering innovation, and cultivating ethical leadership worldwide.

Regulating the Game announced that Gaming Laboratories International (GLI) will return as the Gala Dinner sponsor for the 2026 conference, reaffirming its status as a foundation sponsor and valued partner in promoting regulatory excellence, sector integrity, and global collaboration.

Now in its sixth edition, Regulating the Game has established itself as a leading international conference for gambling law, policy, and compliance as well as showcasing industry innovation and leadership. The event returns to Sydney in March 2026 with a bold and dynamic program designed to advance capability, challenge conventional thinking, and cultivate ethical and innovative leadership across the sector.

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GLI’s renewed sponsorship highlights its enduring commitment to industry integrity and its strong alignment with the conference’s mission to promote evidence-led policy, ethical governance, and safer gambling outcomes.

Paul Newson, principal at Vanguard Overwatch and founder of Regulating the Game, welcomed the continued partnership: “GLI has been an unwavering supporter since the inception of Regulating the Game. Their ongoing sponsorship of the Gala Dinner not only enhances the event’s prestige but reflects a shared dedication to strengthening regulatory frameworks and industry resilience through global engagement, thought leadership, and rigorous standards.”

For over 35 years, GLI has provided world-class testing, certification, and professional services to regulators, suppliers, and operators across 710+ jurisdictions. GLI’s unwavering focus on independence and integrity has made it a trusted partner in supporting secure and compliant gaming markets.

Ian Hughes, chief commercial officer / CEO, APAC said: “At GLI, our mission is to help ensure the integrity of the global gaming industry through independent and trusted services. We are honoured to continue supporting Regulating the Game, a conference that champions innovation, fosters policy and industry dialogue, and helps shape the future of gaming through thought leadership, education and collaboration.”

The Regulating the Game 2026 Gala Dinner – one of the conference’s premier networking and celebration events – will again provide delegates with a memorable evening of exceptional hospitality, engagement, and recognition of sector leadership.

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With Pitch! at the Sydney Opera House, an expanded Exhibition footprint and growing international program of regulatory and industry stewards, expert led masterclasses and panels, Regulating the Game 2026 is set to elevate regulatory discourse and strengthen cross-sector alliances.

The post GLI Reaffirms Sponsorship of Gala Dinner at Regulating the Game 2026 appeared first on European Gaming Industry News.

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L&GNSW Launches Compliance Campaign

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The Liquor & Gaming NSW (L&GNSW) has launched a compliance campaign focusing on external gambling signage and internal gambling related signage that is visible from the outside of the premises.

Inspectors will be engaging licensees and attending venues to assess compliance.

L&GNSW will be taking escalated enforcement action against any venue found not to be complying with the requirements.

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From 1 December 2023, L&GNSW adopted a zero-tolerance enforcement approach regarding external gambling-related signage. This followed a compliance campaign which involved the removal of all external gambling related signage such as “VIP Lounge,” signage that includes dragon imagery or similar, and the removal of adopted imagery including images associated with gaming machines.

External gambling related signage at hotels and registered clubs are subjected to the requirements of sections 43 and 44 of the Gaming Machines Act 2001 NSW (the Act).

These requirements are in place to continue supporting gambling harm minimisation by reducing the visibility and promotion of gambling, particularly to vulnerable individuals and the broader community.

Venues that are not yet compliant should consult the 2023 Compliance Campaign: External gaming signage for hotels & clubs position paper or contact the Hospitality Concierge for additional information on the requirements.

L&GNSW recommends venues conduct self-audits to ensure their obligations and requirements in relation to the Act are met. A Gaming Harm Minimisation Fact sheet is also available.

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Breaches of section 43(1) and 44(1) of the Act can result in on the spot fines of $1100 per offence or a maximum fine of $11,000 per offence if prosecuted.

The post L&GNSW Launches Compliance Campaign appeared first on European Gaming Industry News.

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Konami Promotes Tom Jingoli to President and COO

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Konami Gaming has announced the promotion of Tom Jingoli to President & Chief Operating Officer, as well as Managing Director of its overseas subsidiary Konami Australia Pty Ltd.

For more than 20 years, Tom Jingoli has served Konami with strategic leadership across a variety of areas, including compliance, sales, marketing, customer service and more. Concurrent to this announcement, Konami marked the appointment of Steve Sutherland as Corporate Officer for parent company KONAMI GROUP CORPORATION, where he now serves in addition to carrying on his role as Chief Executive Officer of Konami Gaming Inc.

“Considering Tom Jingoli’s exceptional industry tenure, commitment, vision, and impact, it is especially rewarding to announce this leadership change within the organization. As President of Konami Gaming and Managing Director of Konami Australia, Jingoli will continue the organizations’ business growth, market expansion, and positive momentum on a global scale,” said Steve Sutherland, chief executive officer at Konami Gaming.

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As President & COO of Konami Gaming, Tom Jingoli is responsible for successful daily operations, execution and partnership throughout the business, to ensure company results. All internal departments and divisions are under his direct report, spanning seven locations across five continents. This supervision extends to his role as Managing Director of Konami Australia. In his role as Chief Executive Officer of Konami Gaming, Steve Sutherland continues to oversee all aspects of the global organisation and its divisions to achieve long-range goals. Steve Sutherland and Tom Jingoli are both long-time members on Konami Gaming’s Board of Directors.

The post Konami Promotes Tom Jingoli to President and COO appeared first on European Gaming Industry News.

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