Black Oak Casino Resort has selected Quick Custom Intelligence’s (QCI) Chatalytics, an integrated AI-driven suite, to revolutionize its casino operations and elevate guest experiences. The QCI Chatalytics solution, which includes Slot Copilot, Player Copilot, Dashboard, and the Robot Button, leverages OpenAI integration to provide real-time insights and streamlined decision-making across the casino floor.

QCI Chatalytics offers a powerful blend of AI-powered tools designed to optimize both player and slot management. With Slot Copilot, operators gain enhanced capabilities for real-time slot performance monitoring, predictive analytics, and dynamic task assignment. Player Copilot delivers personalized player engagement by analyzing customer data to inform service decisions and reward recommendations. The Dashboard component offers an intuitive, real-time display of key metrics, enabling data-driven insights at a glance. Additionally, the innovative Robot Button automates routine processes, allowing staff to focus on higher-value tasks and improve overall efficiency.

Jason Czito, General Manager of Black Oak Casino Resort, expressed enthusiasm about the partnership: “Integrating QCI Chatalytics into our operations marks a significant step in our strategy to harness the power of AI. With advanced tools like the Robot button, Slot Copilot and Player Copilot, we can deliver a more tailored and efficient experience for our guests while gaining deeper insights into our gaming operations.”

Dr. Ralph Thomas, CEO of QCI, shared his vision for the collaboration: “We’re excited to bring the capabilities of QCI Chatalytics to Black Oak Casino Resort. By integrating OpenAI technology, our solution provides unprecedented levels of automation and insight. We believe Chatalytics will play a crucial role in optimizing floor operations and enhancing guest satisfaction through real-time, data-driven decision-making.”

The QCI Chatalytics platform is part of Quick Custom Intelligence’s commitment to driving innovation in the gaming industry, offering a comprehensive suite of solutions to streamline operations and enhance the player experience.

Tin Lizzie Gaming Resort and Quick Custom Intelligence (QCI) are thrilled to announce an exciting new partnership, bringing cutting-edge data technology to enhance the guest experience and streamline casino operations at South Dakota’s premier gaming destination. As Tin Lizzie embraces this innovative platform, guests can look forward to more personalized experiences and improved service, making their visit even more memorable.

By partnering with QCI’s advanced analytics platform, Tin Lizzie will enhance its understanding of guest preferences and elevate the overall guest experience at the resort. This collaboration sets a new benchmark in gaming hospitality, highlighting Tin Lizzie’s commitment to innovation and providing exceptional service and personalized experiences for all our guests. Whether it’s remembering a guest’s favorite game, offering tailored dining recommendations, or providing exclusive event invitations, Tin Lizzie is dedicated to making every visit unique and memorable.

“Partnering with QCI allows us to harness the latest technology to serve our guests better,” said Brent Pritchett, General Manager of Tin Lizzie Gaming Resort. “The QCI platform is a powerful tool for our team, particularly in host and slot operations, helping us create seamless, engaging experiences for our visitors. This partnership strengthens our commitment to innovation and sets us apart in Deadwood’s gaming scene.”

Dr. Ralph Thomas, CEO of QCI, echoed this enthusiasm: “We’re proud to work with Tin Lizzie, a team that shares our vision for innovation and guest-centered service. This collaboration will set new standards in gaming hospitality for South Dakota and beyond, redefining what’s possible in the industry.”

Advertisement

With Tin Lizzie Gaming Resort and QCI at the forefront of this transformation, guests can expect a truly unique gaming experience with every visit.