Compliance Updates
Arizona Division of Problem Gambling and the Arizona Lottery / Recognize March as Problem Gambling Awareness Month
Collaboration highlights self-screening quiz for residents as part of Gambling Disorder Screening Day on March 10
The Arizona Department of Gaming’s Division of Problem Gambling (Division) and the Arizona Lottery announced today that Governor Katie Hobbs has issued a new Proclamation recognizing March as Problem Gambling Awareness Month. Additionally, the Division and the Arizona Lottery recognize March 10 as Gambling Disorder Screening Day.
“Arizona is a longtime supporter of Problem Gambling Awareness Month – a national grassroots campaign that raises understanding and appreciation that gambling related harm is a community issue,” said Elise Mikkelsen, Division Director. “New this year, the National Council of Problem Gambling’s theme Caring Communities. Stronger Futures. reminds us that screening for problem gambling is here in Arizona – and it’s useful in connecting people to the knowledge and resources they need.”
“Responsible gaming is an important part of the Arizona Lottery’s commitment to players across the state,” said Alec Thomson, Executive Director of the Arizona Lottery. “During Problem Gambling Awareness Month, we are proud to highlight the resources available to Arizonans and the work being done to promote responsible play. Through our partnership with the Arizona Department of Gaming, Division of Problem Gambling, we continue to support education, awareness, and access to help for those who may need it.”
The majority of Arizonans – 61 percent – support the government working to increase awareness of problem gambling resources. Meanwhile, when seeing health providers, only seven percent of Arizonans report that they have been screened for, or asked about their gambling habits, compared to 50 percent being asked about substance use. An estimated three to four percent of Arizona residents age 21+ are predicted to manifest a current gambling disorder – a term used to describe persistent and recurrent problem gambling behavior leading to clinically significant impairment or distress.*
Arizonans can take a self-screening quiz directly on the Division’s website: (problemgambling.az.gov/resources/self-screening-quiz). The quiz is designed to take only a few minutes and uses the responses to generate information and resources on possible next steps – including state subsidized treatment available from a list of qualified health and treatment providers. Gambling can take many forms, such as lottery, casino gaming, sports betting, bingo, raffles, office pools, and poker.
Held the second Tuesday of every March, Gambling Disorder Screening Day represents an international movement by the Cambridge Health Alliance, Division of Addiction that encourages provider-level and community-level knowledge about gambling disorder. It advocates that health screens for problem gambling are a useful tool to identify and start addressing the issue.
In problem gambling awareness, prevention is also important. The Arizona Lottery uses consumer and retail marketing to spark education and engagement while drawing awareness to problem gambling resources – particularly the free, 24/7 availability of immediate help, and the availability of qualified, problem gambling trained support professionals.
According to the Division and the Lottery, key ways to get effective and immediate help for those experiencing problem gambling are:
- Texting NEXTSTEP to 53342
- Using the chat function at problemgambling.az.gov
- Calling 1-800-NEXT-STEP
- Calling a trained, state contracted provider listed (problemgambling.az.gov/treatment-counseling/treatment-providers) – simply mention you are seeking support through the Division of Problem Gambling to qualify for state subsidized treatment resources
To join the awareness effort, access the official toolkit here: LINK. The toolkit has pre-packaged social media copy and creative assets designed for businesses, state agencies, and residents to amplify the issue across a range of audiences. The Division and the Lottery encourages others to spread awareness in their organizations and communities.
To learn more about Arizona’s sustainable continuum of services and education that reduces the impact of problem gambling, please visit problemgambling.az.gov.
*Marotta, J., Yamagata, G., & Reohr, P. (2023). Gambling Behaviors, Attitudes, and Experiences among Arizona Adult Residents. Phoenix, AZ: Arizona Department of Gaming.
*According to the Cambridge Health Alliance, Division on Addiction, persons with gambling disorder experience exhibit at least four of these behaviors:
- Needs to gamble with increasing amounts of money in order to achieve the desired excitement.
- Is restless or irritable when attempting to cut down or stop gambling.
- Has made repeated unsuccessful efforts to control, cut back, or stop gambling.
- Is often preoccupied with gambling (e.g., having persistent thoughts of reliving past gambling experiences, thinking of ways to get money with which to gamble).
- Often gambles when feeling distressed (e.g., helpless, guilty, anxious, depressed).
- After losing money gambling, often returns another day to get even (“chasing” one’s losses).
- Lies to conceal the extent of involvement with gambling.
- Has jeopardized or lost a significant relationship, job, or educational or career opportunity because of gambling.
- Relies on others to provide money to relieve desperate financial situations caused by gambling.
The post Arizona Division of Problem Gambling and the Arizona Lottery / Recognize March as Problem Gambling Awareness Month appeared first on Eastern European Gaming | Global iGaming & Tech Intelligence Hub.
Compliance Updates
KSA Completes Its Investigation Into How Minors Could Still Gamble Online Despite Age Restrictions
The Dutch Gambling Authority (KSA) has completed its investigation into how minors could still gamble online despite age restrictions. The investigation shows that it is virtually impossible for minors to gamble with legal gambling providers.
Minors are not allowed to gamble in the Netherlands. When age verification is circumvented, it is primarily done via accounts belonging to adult family members and friends. However, the KSA received reports that it was possible for minors to create accounts with legal online gambling providers and launched an investigation in 2025 as a result.
The study examined the registration process at online gambling providers, with a specific focus on identity verification and bank account verification. Transaction data requested from banks allowed for a more in-depth investigation into potential shortcomings.
The investigation shows that there are virtually no serious irregularities. However, in a very limited number of cases, players were able to use another person’s bank accounts or link their own bank account to another player’s account. This could occur almost exclusively in situations where people have exactly the same initials.
Discussions with online gambling providers revealed that they did not have an immediate solution for this. The KSA notes that such a solution is now available and will engage in a technical session with the online providers to discuss what the KSA expects from the sector in this regard. The KSA will also share its recommendations with the online gambling providers at a later date, and these guidelines will be incorporated into the Wwft guidance.
Michel Groothuizen, Chairman of the Board of the Dutch Gaming Authority, said: “The KSA is deeply concerned about minors gambling. Fortunately, it appears that this hardly ever occurs among licensed providers, but we do have clear indications that it is happening nonetheless. This is likely on the illegal market. Illegal providers often apply no or low standards for age verification and advertise specifically targeting this young demographic, for example via TikTok. This is extremely harmful, and the KSA is therefore working hard to combat the illegal supply. We are also placing a stronger focus on educating minors to make them aware of the risks of gambling.”
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AGCO
Platipus Gaming secures Ontario supplier licence
Platipus Gaming has obtained a supplier licence in Ontario, Canada, clearing the company to provide gaming content to licensed operators in the province.
The licence brings Platipus under the oversight and technical standards required in Ontario, with the company positioning the approval as part of its broader focus on regulatory alignment and responsible product supply.
A spokesperson from the Legal Department commented:
“We are pleased to receive our supplier licence in Ontario and to make our gaming content and solutions available. Following a comprehensive application process, we can now formally present this achievement as part of our regulated market presence.”
Viktoriia Andreasen, Head of Marketing, added:
“Ontario stands out as a well-structured and highly organised jurisdiction. It represents an important regulated market with strong operational standards”.
The company said the approval supports its “compliance-by-design” approach, where regulatory requirements are integrated early in product development, and that operating under Ontario’s framework can help support entry into other regulated markets that reference Ontario standards.
The post Platipus Gaming secures Ontario supplier licence appeared first on Eastern European Gaming | Global iGaming & Tech Intelligence Hub.
AGCO
Platipus Secures Ontario Supplier Licence
Platipus Gaming has officially obtained a supplier licence to operate in the province of Ontario, Canada. This licence allows the company to provide gaming content to licensed operators in the province and represents a significant milestone in Platipus’ ongoing focus on regulatory alignment, operational consistency, and responsible product supply.
Importance for Operators
For Ontario-licensed operators, partnering with a licensed supplier like Platipus ensures that content is delivered in line with AGCO requirements. This reduces the need for additional regulatory assessments and supports smoother integration of third-party content into licensed operations. All products are designed and supplied with responsible gambling and player protection in mind, adhering to the technical and operational standards required by the Commission.
Strategic Significance for Platipus Gaming
The Ontario licence is a reflection of Platipus’ compliance-by-design philosophy. Regulatory considerations are integrated early in the development process, rather than being addressed as a final checkpoint. This approach ensures that products, processes, and operational structures are prepared for regulated environments from the outset.
Operating under AGCO also positions Platipus to engage with other regulated markets where Ontario standards are often referenced as benchmarks. The licence supports the company’s long-term goal of maintaining consistent product quality, operational reliability, and responsible content supply across multiple jurisdictions.
Company Perspectives
A spokesperson from the Legal Department commented: “We are pleased to receive our supplier licence in Ontario and to make our gaming content and solutions available. Following a comprehensive application process, we can now formally present this achievement as part of our regulated market presence.”
Viktoriia Andreasen, Head of Marketing, added: “Ontario stands out as a well-structured and highly organised jurisdiction. It represents an important regulated market with strong operational standards”.
Ontario supplier licence confirms that Platipus can deliver content in one of the world’s most tightly regulated iGaming markets, with all technical, operational, and compliance requirements addressed.
This milestone represents more than a geographic expansion. It signals that Platipus Gaming has structured processes, robust governance, and a compliance-focused development approach, supporting sustainable regulated operations and long-term market participation.
The post Platipus Secures Ontario Supplier Licence appeared first on Americas iGaming & Sports Betting News.
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