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Monzo and TrueLayer team up to protect vulnerable customers

We’re running a joint pilot to create an open banking powered gambling block
Monzo was the first bank to introduce a Gambling Block in 2018, following demand from customers who wanted help controlling their gambling addictions. Over 275,000 Monzo customers have chosen to activate the Monzo Gambling Block and less than 10% have ever switched it off permanently.
The Gambling Block is a completely optional tool that blocks card payments to gambling firms. Customers can apply to their Monzo account themselves in the app or by speaking to a member of Monzo’s customer services team.
However, with more and more gambling providers switching to convenient, open banking powered payments, Monzo and TrueLayer have teamed up to offer the same protections for customers using these new payment methods to gamble. This pilot means that Monzo customers will be able to benefit from an extended gambling block that prevents card transactions and open banking powered payments to operators supported by TrueLayer.
We believe that banks like Monzo and open banking providers like TrueLayer have an important role to play in offering customers greater control over how they spend their money.
How it works
Right now, Monzo customers can request to block transactions made to gambling providers, from their account. To remove the block, a customer who has opted out will need to speak to Monzo’s customer support team and wait 48 hours to switch off the feature.
Most of the gambling blocks currently on the market today work by blocking card payments to specific ‘merchant category codes’, assigned by card schemes (like Mastercard or Visa). These codes let the bank know what type of business their customer is trying to pay, before they send their money. However, these merchant category codes are only available for card payments – not open banking powered payments. As more and more consumers switch to these new, convenient methods, we need to act to make sure they could access the same protections.
Now, TrueLayer will automatically let Monzo know, via an enhanced API call, any time their customer attempts an open banking payment to a gambling firm specifically. This additional data access enables Monzo to prevent the payment on the customers’ behalf if they have their gambling block activated.
This is a relatively straightforward change that Monzo and TrueLayer engineers were able to build in a few days. However it could make a huge difference for those struggling with gambling addiction.
What it means for the future of the industry
Every consumer should have access to a gambling block, regardless of who they bank with – or how they pay.
This is relatively simple for banks and open banking providers to put in place, but can have a big impact on someone’s well being. Other banks and open banking providers should follow our lead, to allow gambling blocks to cover non-card payments.
Providing customers with self exclusion tools for gambling is only the beginning, and there’s so much more that can be done.
Open banking providers offer a unique opportunity to help gambling operators seamlessly support those experiencing gambling harms – and empower consumers to stay in control of their finances. Initiatives like affordability checks to flag at-risk players earlier, spending limits to help ensure players do not overextend themselves, and friction free identity checks can all be improved using open banking.
By enabling the right types of protections for all players, gambling can remain a purely social activity, rather than one with life-altering negative effects.
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Trueplay Welcomes Marko Erakovic as Chief Commercial Officer

Marko Erakovic joins Trueplay as the Chief Commercial Officer. In this role, he will drive the company’s expansion into LATAM and Asia and enhance the commercial strategy for its loyalty booster solutions, including CopyStake.
“Marko’s solid business development background, deep understanding of the iGaming industry, and vast network make him an invaluable addition to our leadership team. His insight into market trends and operator needs will help us refine our offering and forge mutually beneficial partnerships, further solidifying our foothold,” said Yuliia Trotsiuk, Trueplay’s Chief Operating Officer.
In addition to broadening company reach, Marko will use his experience in sales and monetization strategy and digital engagement tools to better position CopyStake within the industry, highlighting its unique value proposition.
“I’m excited to join Trueplay, which is pursuing an ambitious growth strategy. The team has clearly outlined goals and objectives, so it’s time to roll up my sleeves and make it happen,” shared Marko Erakovic.
The post Trueplay Welcomes Marko Erakovic as Chief Commercial Officer appeared first on European Gaming Industry News.
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Swintt appoints Anthony Dalla-Giacoma as new Chief Commercial Officer

Award-winning content provider Swintt strengthens its leadership team with the appointment of former Quickspin and NetEnt veteran as Chief Commercial Officer.
Swintt, the in-demand content provider, has strengthened its management team with the appointment of Anthony Dalla-Giacoma as Chief Commercial Officer.
Anthony brings over 15 years of experience in commercial roles, with his most recent position being Chief Commercial Officer at Quickspin, where he played a pivotal role in driving the company’s growth and success. Prior to that, he was an Account Manager and Regional Business Manager at NetEnt, further solidifying his extensive expertise in the industry.
With his deep understanding of the market and proven track record, Anthony is a highly experienced addition to Swintt’s leadership team. His wealth of knowledge will be invaluable in supporting Swintt’s continued growth, especially as the company enters this exciting stage of expansion.
As Chief Commercial Officer at Swintt, Anthony will oversee the Sales, Account Management, and Marketing teams to ensure the company continues to scale at pace. His role will include devising and deploying effective commercial strategies, strengthening partnerships with key operators, identifying new business opportunities, and optimising revenue growth.
Anthony joins Swintt at an incredibly exciting time for the business, with the studio having recently entered the Greek market and preparing for further expansion into Italy and Switzerland. This period of growth is complemented by a strong pipeline of upcoming game releases, including the highly anticipated Pirate Pledge Hold & Win, which is set to be the next exciting addition to Swintt’s ever-expanding portfolio of engaging online casino content.
David Mann, Chief Executive Officer at Swintt, said: “Anthony is a fantastic addition to our management team and was top of mind when we set out to fill this role. He is one of the most experienced commercial specialists in the industry, with a proven track record of driving success at some of the biggest content providers.
Swintt is growing at an incredible speed, and with Anthony on board, the final piece of the puzzle is ensuring our commercial team continues to scale. With his expertise, I’m confident we can take even bigger strides.”
Anthony Dalla-Giacoma, Chief Commercial Officer at Swintt, added: “Swintt is one of the most exciting game developers in the industry, and I’ve been following its success with great admiration for some time.
Joining the team as Chief Commercial Officer is a truly exciting opportunity, and I look forward to using my experience to help drive the business to new heights. Swintt has assembled an incredible team and it’s an honour to now be a part of it.”
The post Swintt appoints Anthony Dalla-Giacoma as new Chief Commercial Officer appeared first on European Gaming Industry News.
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PG Soft launches Mr Treasure’s Fortune

PG Soft, a world-class digital mobile games company, has launched its swashbuckling new 3-reel, 3-row video slot, Mr Treasure’s Fortune.
PG Soft’s perilous high-seas expedition blends the nostalgia of classic arcade machines with modern gameplay as players search for the legendary Black Fang Pirates’ hidden fortune.
The game features an array of golden symbols with multipliers up to x100. If one or more symbols with multipliers land a win, the win for the round will be multiplied by the total multiplier from the winning symbols.
The Free Spins Feature will trigger with 10 Free Spins and can happen randomly while the reels are spinning. Multipliers scooped up during any free spin will be added together and these will remain positioned at the top of the reels until the feature ends.
PG Soft’s spokesperson commented: “Mr Treasure’s Fortune perfectly captures the essence of the old school arcade gaming machines, while presenting players with the chance of big wins. Multiple multipliers, free spins, and glittering graphics all make for a highly engaging game.”
The post PG Soft launches Mr Treasure’s Fortune appeared first on European Gaming Industry News.
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