Press Releases
Betting operators and arbitration bodies agree dispute resolution procedure
The International Betting Integrity Association (IBIA) has joined forces with arbitration bodies the Independent Betting Adjudication Service (IBAS) and eCOGRA to establish measures to inform and advance the customer betting dispute resolution decision-making process. The approach relates to circumstances where customer winnings are not paid for the period where a sporting event is under investigation.
Previously, when frustrated consumers have approached arbitration bodies they have had to request updates from operators on each customer claim on a piecemeal basis throughout the year. This has involved considerable administrative time and effort on behalf of arbitration bodies and operators, with some cases taking over two years to be completed as sports bodies undertaken investigations into potential corruption. Under the agreement, IBIA will seek updates on all outstanding cases of suspicious betting it has reported to sports twice a year. Arbitration bodies will then contact operators using the same timeline.
Khalid Ali, CEO of the International Betting Integrity Association, explained: âThe approach is aimed at improving information sharing on the status of suspended accounts linked to potential match-fixing. Sports have been supportive, which is vital as the process relies on feedback on their investigations. IBIA members want to do all they can to stop corrupters from benefiting financially and will continue to suspend accounts where appropriate. However, it is recognised that not all suspicious betting is corrupt and that innocent consumers should not be penalised.â
Richard Hayler, Managing Director of the Independent Betting Adjudication Service, said: âWe welcome this considered and proportionate response to a problem that IBAS had raised with the IBIA. We are optimistic that the system will alleviate some of the difficulties previously caused where customer accounts and balances have been suspended – or bets left unsettled – for indeterminate periods, during which ADR providers could offer no practical advice or information to claimants. The solution developed by the IBIA will expedite this process. It will reassure our adjudicators that important investigations remain active and encourage operators and those investigating to review whether every bet on a suspicious event needs to be treated the same way. It showcases both the benefits of ADR providing feedback to the industry and the ability of collaborative work to deliver practical service improvements.â
âTex Rees, Director of eCOGRA said: âThese initiatives have been much needed and provide clarity and consistency for consumers and operators alike. We appreciate the collaborative and inclusive approach the IBIA has taken, which demonstrates what can be achieved when the industry works together to provide practical solutions and raise standards.â
The process has been agreed by IBIA and its members, which make-up many of the largest operators in the world, and IBAS and eCOGRA, which represent two of the leading customer dispute resolution bodies covering the UK and wider regulated markets. The approach kicked in from the start of 2020 and will be monitored to see if it can be implemented in other markets. Any parties interested in joining this approach are encouraged to contact IBIA at [email protected].
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Relax Gaming, the iGaming aggregator and supplier of unique content, invites players to take a walk on the wild side with the release of Tiger Shrine.
Set deep in the heart of the Asian jungle, this 6Ă4 slot introduces players to a world of fierce creatures and engaging features and mechanics, including Reel Expansion, stacked symbols, Multiplier Wilds and Free Spins that can push players towards a max win of 10,000x.
Landing three or more bonus symbols anywhere on the reels allows players to choose from one of three Bonus Game modes: Reel Expansion, Symbol Upgrade and Multiplier Upgrade.
Reel Expansion mode sees players collect coins to increase the number of symbols on the reel, unlocking up to 117,649 ways to win. Symbol Upgrade mode sees players hunt for coins that transform animal symbols into the highest-paying Tiger symbol. Multiplier Upgrade mode increases the values of all Multiplier Wilds whenever a coin is collected.
Wild symbols can land at any time carrying multipliers worth up to x5 during base gameplay, while the Multiplier Upgrade mode can push these values even higher.
The Bonus Game modes can be accessed immediately via a Buy Feature that offers players guaranteed entry at 60x their bet or a Super Bonus entry at 250x their bet, which grants 25 free spins.
Shelley Hannah, CPO at Relax Gaming, said: âTiger Shrine is a great addition to our award-winning portfolio of slots, and we canât wait to see players get stuck into it! The medium volatility and buffalo-style gameplay is accompanied by some fierce features and mechanics, which can make sure it lives up to the high expectations we have for it.â
The post Relax Gaming roars into action with the release of Tiger Shrine appeared first on European Gaming Industry News.
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Collaboration between Playtech and Vegas Kings brings enhanced iGaming creative and development solutions to operators
Vegas Kings, the most experienced iGaming web design and development agency, is proud to announce it has joined as a partner in the Playtech SAAS Marketplace. This partnership with Playtech, one of the largest platform providers in the iGaming industry, marks a significant milestone in their 26+ year journey of delivering innovative solutions and high-quality services to global gaming operators.
As a certified provider, Vegas Kings now offers a seamless extension of Playtechâs cutting-edge platform capabilities. With a history of successful collaborations with Playtech clients like PlayTsogo and betOcean, Vegas Kings is well-positioned to support operators in enhancing user experiences, optimizing acquisition strategies and driving brand success across all verticals.
Expanding Horizons with Playtech
This certification enables Vegas Kings to deliver tailored creative design and technical development services to Playtechâs vast client network. From comprehensive solutions like logo and web design, 3D development and CRM marketing assets to bespoke front-end development on Playtechâs platform, our services are designed to drive impactful results for operators.
âWe are super excited to deepen our partnership with Playtech, a brand synonymous with innovation and excellence in the iGaming space. This certification underscores our dedication to delivering industry-leading solutions that empower operators to excel in regulated markets worldwide,â said Ashley Adir, CEO of Vegas Kings.
âAs our SAAS program continues to expand, we are thrilled to be partnering with top-quality suppliers in the agency space. This collaboration enables operators to access exceptional support in design, creative, and campaign management. Vegas Kings have been long-standing partners with Playtech, and their outstanding work and expertise make them a great choice. I look forward to seeing this partnership flourish and grow.â said Mark Allan-Jones, SAAS Commercials Partnerships Manager of Playtech.
Driving the Future of iGaming
Vegas Kingsâ unique blend of creativity, technical expertise, and deep industry knowledge makes us an ideal partner for Playtechâs clients. Together, we aim to innovate and elevate the iGaming experience for operators and players alike, ensuring seamless integration, high-quality designs, and exceptional user engagement.
The post Vegas Kings Becomes a Certified Playtech Provider, Strengthening Industry Leadership appeared first on European Gaming Industry News.
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The leading betting platform announces special promotions for the biggest horse racing event of the year.
As the excitement for the Grand National 2025 builds, one major betting brand is ahead of the field. Casino Kings announced an exclusive Grand National betting offer; when you bet ÂŁ10 on any race, theyâll award you a ÂŁ30 free bet. This promises to make this yearâs Grand National Festival more exciting than ever. Â Whether youâre a seasoned bettor or just enjoy a flutter on the nationâs favourite horse race, this elite promotion is designed to bring more value, boost Grand National returns, and a superior betting experience to punters across the UK.
A Grand Offer for the Grand National
Casino Kings has been a trusted name in the casino industry for over a decade, and last year they ventured into the sports betting world and havenât looked back since. Known as the worldâs most famous steeplechase and the most watched horse race in the world (estimated at 600 million viewers) this yearâs Grand National runners are set to compete in a race like no other. To celebrate the event, Casino Kings is rolling out an exciting promotional offer for new and existing customers alike.
âThe Grand National is not an event to miss out on in this industry,â says James Dowd, CEO of Casino Kings. âSince we launched the sportsbook on Casino Kings at the end of last year, itâs been our biggest interest to provide the best sports betting experience, we possibly can. Our Grand National offer this year is only a glimpse of whatâs ahead for our customers!â
Whatâs in the Offer?
Casino Kingsâ Grand National 2025 offer is all about giving bettors the best possible value on their wagers. Hereâs whatâs included:
- Bet ÂŁ10, Get a ÂŁ30 Free Bet â Simply deposit ÂŁ10, and they will instantly reward you with a ÂŁ30 free bet to use on Grand National runners.
- Available to All Customers â Unlike many promotions that are exclusive to new players, this offer is open to both new and existing customers, so everyone can enjoy the benefits.
- Flexible Way to Play â Your free bet can be used on multiple days across the Aintree Grand National on a one-time stake.
- Simple and Hassle-Free â No complicated terms, just deposit and play with ease, making it the perfect offer for Grand National fans of all experience levels.
Why This Yearâs Grand National is One to Watch
The Grand National 2025 is set to be one of the most competitive races in recent history. Included in the strong lineup of Grand National horses; I Am Maximus, Intense Raff, Stumptown, and Iroko are all competing for glory at Aintree. Betting fans will be on the edge of their seats from the starting gun to the final fence.
Adding to the excitement, demand for this yearâs Grand National has reached new heights. Grand National Saturday is officially sold out, and Fridayâs Ladies Day has also sold out, proving just how much anticipation surrounds the event. With a fantastic weather forecast for race weekend, the atmosphere at Aintree is expected to be electric.
Casino Kingsâ Grand National betting offer means you wonât just be watching the action â youâll be part of it. The latest Grand National news suggests that this yearâs race is packed with contenders, and with the best Grand National odds, you can bet smarter and with more confidence.
And after a turbulent Cheltenham Festival, where many favourites failed to deliver, punters are looking for a much-needed comeback at the Grand National. Could this be the race that turns fortunes around for bettors? With Casino Kingsâ offer, thereâs never been a better time to get back in the game.
How to Claim the Offer
Getting in on the action is simple:
- Sign up or log in to your Casino Kings account.
- Deposit using the code âGRANDâ and place your bet on any of the Grand National runners.
- If youâre a new or old customer, enjoy your free bet with the King Casino.
- Keep an eye out for live betting opportunities as the race day unfolds.
Bet Smart, Bet Safe
Casino Kings is committed to responsible gambling and encourages all bettors to play responsibly. With features like deposit limits, time-outs, and self-exclusion tools, Casino Kings ensures a safe and enjoyable betting experience for everyone.
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About Casino Kings
Casino Kings is a leading UK-based sports betting and online casino platform, offering top-tier odds, exciting promotions, and a seamless betting experience. With a focus on innovation, fair play, and customer satisfaction, Casino Kings continues to be a favourite destination for betting enthusiasts.
For more information on Casino Kingsâ Grand National betting offer, visit www.casinokings.com.
The post Casino Kings Launches Exclusive Grand National Offer for Betting Fans appeared first on European Gaming Industry News.
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