Press Releases
Betting operators and arbitration bodies agree dispute resolution procedure
The International Betting Integrity Association (IBIA) has joined forces with arbitration bodies the Independent Betting Adjudication Service (IBAS) and eCOGRA to establish measures to inform and advance the customer betting dispute resolution decision-making process. The approach relates to circumstances where customer winnings are not paid for the period where a sporting event is under investigation.
Previously, when frustrated consumers have approached arbitration bodies they have had to request updates from operators on each customer claim on a piecemeal basis throughout the year. This has involved considerable administrative time and effort on behalf of arbitration bodies and operators, with some cases taking over two years to be completed as sports bodies undertaken investigations into potential corruption. Under the agreement, IBIA will seek updates on all outstanding cases of suspicious betting it has reported to sports twice a year. Arbitration bodies will then contact operators using the same timeline.
Khalid Ali, CEO of the International Betting Integrity Association, explained: “The approach is aimed at improving information sharing on the status of suspended accounts linked to potential match-fixing. Sports have been supportive, which is vital as the process relies on feedback on their investigations. IBIA members want to do all they can to stop corrupters from benefiting financially and will continue to suspend accounts where appropriate. However, it is recognised that not all suspicious betting is corrupt and that innocent consumers should not be penalised.”
Richard Hayler, Managing Director of the Independent Betting Adjudication Service, said: “We welcome this considered and proportionate response to a problem that IBAS had raised with the IBIA. We are optimistic that the system will alleviate some of the difficulties previously caused where customer accounts and balances have been suspended – or bets left unsettled – for indeterminate periods, during which ADR providers could offer no practical advice or information to claimants. The solution developed by the IBIA will expedite this process. It will reassure our adjudicators that important investigations remain active and encourage operators and those investigating to review whether every bet on a suspicious event needs to be treated the same way. It showcases both the benefits of ADR providing feedback to the industry and the ability of collaborative work to deliver practical service improvements.”
“Tex Rees, Director of eCOGRA said: “These initiatives have been much needed and provide clarity and consistency for consumers and operators alike. We appreciate the collaborative and inclusive approach the IBIA has taken, which demonstrates what can be achieved when the industry works together to provide practical solutions and raise standards.”
The process has been agreed by IBIA and its members, which make-up many of the largest operators in the world, and IBAS and eCOGRA, which represent two of the leading customer dispute resolution bodies covering the UK and wider regulated markets. The approach kicked in from the start of 2020 and will be monitored to see if it can be implemented in other markets. Any parties interested in joining this approach are encouraged to contact IBIA at [email protected].
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Digitain strengthens its regulated presence in Europe by obtaining Belgium’s E Category License.
Digitain, the leading iGaming solutions provider, has announced that it has been officially licensed to operate in Belgium, marking a significant milestone in the company’s ongoing European expansion. This achievement highlights Digitain’s commitment to compliance, innovation, and delivering trusted solutions to its global partners.
Belgium is a highly regulated jurisdiction with strict standards to ensure fair play and responsible gaming. Securing this license further strengthens Digitain’s reputation as a reliable and compliant technology provider, enabling it to offer its award-winning solutions fully aligned with local regulations.
Digitain remains committed to expanding its regulated market presence, fostering partner success, and upholding the highest standards of compliance and data protection.
The post Digitain Expands into Belgium with Regulatory License Approval appeared first on European Gaming Industry News.
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Evolution today announced the launch of Sneaky Slots, a bold new slot studio joining its portfolio of world-class online slot brands, which already includes Nolimit City, Red Tiger, NetEnt, and Big Time Gaming.
Sneaky Slots expands Evolution’s RNG portfolio with a fresh style of entertainment and fills a clear gap in the market with titles that are loud and full of character, appealing to everyone from newcomers to seasoned slots fans. With cheeky but approachable themes, fast-paced gameplay, and distinctive modern art direction, Sneaky Slots keeps the focus on fun without sacrificing excitement. Selected releases will also feature Nolimit City’s proprietary xMechanics, including player-favourites xBomb® and xNudge®, bringing proven features into new experiences.
The studio makes its debut with Nip Tuck, a surreal slot experience that balances fascination with the pursuit of perfection. The studio will follow with a new release every month throughout the rest of the year.
Malcolm Mizzi, Head of Commercial Operations of RNG at Evolution, said: “This is a natural next step for Evolution, creating an exciting new brand from the ground up and leveraging our immense knowledge base of slots development across multiple brands. With One Stop Shop and our global sales network behind it, Sneaky Slots starts with momentum that few new studios ever get. We firmly believe that Sneaky Slots will capture the attention of players and industry veterans, becoming one of the industry’s newcomers to watch out for.”
He added: “Sneaky Slots is our way of bringing something bold and rebellious into the spotlight. These games are freaky, daring, and full of character. Rather than focusing on complexity or extremes, we aim to create unforgettable atmospheres that players truly enjoy. With Sneaky Slots, we’re opening a door into the shadows — and inviting everyone to step inside.”
The post Evolution launches Sneaky Slots — a Bold New Slot Studio appeared first on European Gaming Industry News.
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EGT Digital has achieved another major achievement in Italy. Thanks to its collaboration with the prominent local gaming aggregator Microgame, the provider’s casino content is now live at the popular betting site Quigioco, operated by HBG Online Gaming, the e-gaming company part of NOVOMATIC Italia Group. Players have the opportunity to try their luck with the captivating games from the jackpot bestsellers Bell Link and Clover Chance.
„Our partnership with HBG Online is a key milestone for EGT Digital in the country’s fast-evolving and highly competitive regulated gaming market,” commented Zornitsa Boncheva, Director of EGT Italy. She added: “This cooperation allows us to broaden our reach while enhancing HBG Online Gaming’s game selection with our popular and proven titles. We see strong potential for shared success and are committed to fostering a productive relationship that drives innovation and maximizes player engagement.“
Lorenzo Scarpino, Online Product Lead at HBG Online Gaming, also expressed his satisfaction with the partnership. He said: “EGT Digital’s slot titles have significantly improved and diversified our offerings. They have contributed to attracting many new visitors to our platform while further enriching the gaming choices of Quigioco.it loyal customers. We look forward to trying out other products from the provider’s portfolio in the near future.”
The post EGT Digital and HBG Online: One more high-potential partnership in Italy appeared first on European Gaming Industry News.
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