Press Releases
Betting operators and arbitration bodies agree dispute resolution procedure
The International Betting Integrity Association (IBIA) has joined forces with arbitration bodies the Independent Betting Adjudication Service (IBAS) and eCOGRA to establish measures to inform and advance the customer betting dispute resolution decision-making process. The approach relates to circumstances where customer winnings are not paid for the period where a sporting event is under investigation.
Previously, when frustrated consumers have approached arbitration bodies they have had to request updates from operators on each customer claim on a piecemeal basis throughout the year. This has involved considerable administrative time and effort on behalf of arbitration bodies and operators, with some cases taking over two years to be completed as sports bodies undertaken investigations into potential corruption. Under the agreement, IBIA will seek updates on all outstanding cases of suspicious betting it has reported to sports twice a year. Arbitration bodies will then contact operators using the same timeline.
Khalid Ali, CEO of the International Betting Integrity Association, explained: “The approach is aimed at improving information sharing on the status of suspended accounts linked to potential match-fixing. Sports have been supportive, which is vital as the process relies on feedback on their investigations. IBIA members want to do all they can to stop corrupters from benefiting financially and will continue to suspend accounts where appropriate. However, it is recognised that not all suspicious betting is corrupt and that innocent consumers should not be penalised.”
Richard Hayler, Managing Director of the Independent Betting Adjudication Service, said: “We welcome this considered and proportionate response to a problem that IBAS had raised with the IBIA. We are optimistic that the system will alleviate some of the difficulties previously caused where customer accounts and balances have been suspended – or bets left unsettled – for indeterminate periods, during which ADR providers could offer no practical advice or information to claimants. The solution developed by the IBIA will expedite this process. It will reassure our adjudicators that important investigations remain active and encourage operators and those investigating to review whether every bet on a suspicious event needs to be treated the same way. It showcases both the benefits of ADR providing feedback to the industry and the ability of collaborative work to deliver practical service improvements.”
“Tex Rees, Director of eCOGRA said: “These initiatives have been much needed and provide clarity and consistency for consumers and operators alike. We appreciate the collaborative and inclusive approach the IBIA has taken, which demonstrates what can be achieved when the industry works together to provide practical solutions and raise standards.”
The process has been agreed by IBIA and its members, which make-up many of the largest operators in the world, and IBAS and eCOGRA, which represent two of the leading customer dispute resolution bodies covering the UK and wider regulated markets. The approach kicked in from the start of 2020 and will be monitored to see if it can be implemented in other markets. Any parties interested in joining this approach are encouraged to contact IBIA at [email protected].
MARE BALTICUM Gaming & TECH Summit 2025 Breaking News:
Ultramarathoner Živilė Šerkšnaitė to Guide the Morning Networking Run!
Join us for an exciting running route across beautiful Vilnius, where we will be led by Živilė Šerkšnaitė – Ultramarathoner, Artist, Mountaineer, and human extraordinaire!
At HIPTHER, we’ve always believed that great ideas flow better when the body moves and the mind is clear. That’s why fitness and wellness are not just side activities at our conferences – they’re part of our DNA.
Join us for the Morning Networking Run in Vilnius: All paces are welcome – just bring your energy and running shoes!
Meet Your Running Guide: Živilė Šerkšnaitė
This year, the MARE BALTICUM Gaming & TECH Summit 2025 is taking that ethos to new heights – or, shall we say, new strides.
On May 28th at 07:30 AM, attendees are invited to join a Morning Networking Run across scenic Vilnius, guided by none other than Živilė Šerkšnaitė – Ultramarathoner, Artist, Mountaineer, and all-around human powerhouse. With up to 8km of easy-paced movement and conversation, the run will return by 08:45 AM – just in time for a quick refresh and a powerful Day 2 kick-off.
And of course, we’ll keep you hydrated and happy: A big shoutout to WALLETTO, our Replenish Sponsor, for fuelling our runners with vitamin water and good vibes!
👉 Secure your spot: https://hipther.com/MBGTSvilnius
A Legacy of Movement…
HIPTHER introduced Morning Networking Runs in 2022, bringing early risers together for invigorating starts in Prague, Riga, Budapest, and Warsaw. The initiative was met with open arms (and elevated heart rates), prompting us to add Morning Yoga Sessions in 2023, creating moments of calm and clarity before packed agendas.
These aren’t just wellness gimmicks. They reflect our deep commitment to human-centric growth, nurturing not just minds, but bodies and spirits too. Because in our world, strong connections are built not just in panels and presentations, but on running paths, yoga mats, and bike routes.
So whether you’re lacing up your sneakers or strapping on your helmet, we can’t wait to move with you in Vilnius!
…Beyond Conferences
To help our community stay active beyond conference days, we’ve also created two growing digital wellness spaces – where movement meets motivation:
👟 HIPTHER’s iGaming & TECH Run Club on Strava brings together runners from across the industry who are eager to stay fit, share their achievements, and inspire each other. Whether you’re training for your next 10K or just enjoying a weekend jog, this is your place to connect.
🚴 And now, for the pedal-powered pros and weekend wanderers alike, we’re proud to introduce the brand new iGaming & TECH Cycling Club. Hop on your bike, track your rides, and cycle alongside fellow gaming & tech professionals – virtually and globally.
Join the movement here:
- Run Club: https://www.strava.com/clubs/igamingtechrunners
- Cycling Club: https://www.strava.com/clubs/1501357
Let’s run, ride, and rise – together! #hipthers
The post Running, Riding, and Rising Together: Wellness Takes the Lead at MARE BALTICUM 2025 appeared first on European Gaming Industry News.
Innovative game developer Just Slots has announced the upcoming release of its latest title, Cyber Egypt, which will launch as a timed exclusive with Stake on 16 May 2025, ahead of a wider release on 16 June 2025.
Merging ancient Egyptian mythology with futuristic AI technology, Cyber Egypt invites players into a vibrant reimagining of a world where Pharaohs harness artificial intelligence to forge the empire of their dreams. Cyber Egypt challenges players to imagine a world where the Egyptian gods have gone digital, hieroglyphs are machine-etched, and the Pharaohs reign supreme through technological might.
Building on the success of popular titles such as Shogun Skylord and Sugar Heaven, Just Slots continues to deliver entertaining gameplay with the launch of Cyber Egypt. Featuring a 5×3 reel layout and 20 paylines, the game includes a range of gameplay enhancements, including multi-hour wild symbols, exciting bonus features, and an immersive, visually striking experience – perfect for players seeking adventure and innovation.
Speaking on the new launch, Christine Parkhill, Chief Commercial Officer at Just Slots, commented: “At Just Slots, our mission is to create diverse and engaging gaming experiences that transport players to extraordinary worlds. After the sweet escapism of Sugar Heaven and the historic reimagining of Shogun Skylord, we are excited to introduce Cyber Egypt — a fusion of ancient mysticism and cutting-edge technology.
Players on Stake will enjoy exclusive early access to Cyber Egypt, a full month before the game’s wider release. This timed exclusivity is a key part of our exciting partnership with the leading online betting operator, first announced last year. At Just Slots, we pride ourselves on delivering a diverse range of innovative experiences, and we hope players will be swept away by the technological mysticism of Cyber Egypt upon launch.”
The latest announcement follows a year of significant growth for the game developer. In addition to unveiling its partnership with Stake, Just Slots has successfully launched two new titles, attracted legions of new players, and made strategic hires to strengthen its position in the sector. Looking ahead, the company is also preparing to unveil another original game in the near future.
Cyber Egypt will be available exclusively on Stake from 16 May 2025 as part of a one-month exclusive rollout, before launching more widely on 16 June 2025 with operators including Gamdom, Casino Days, Shokki, BitCasino, Sportsbet.io, and others. A playable demo will also be available on the Just Slots website for players eager to explore the technological marvels of Egypt’s cyber-empire.
The post AI MEETS ANCIENT EGYPT WITH JUST SLOTS NEXT GAME – CYBER EGYPT appeared first on European Gaming Industry News.
LEON Esports, the international esports division of Leon.bet, has officially become the international partner of SAW, one of the leading Counter-Strike 2 teams in Europe.
Based in Portugal, SAW is currently ranked #24 in the global CS2 rankings (HLTV) and maintains a strong position within the Top 30. The team is recognized for its competitive consistency, professional structure, and growing fanbase across Europe.
This partnership marks the second major esports collaboration for LEON Esports, following its ongoing cooperation with FlyQuest. The agreement with SAW reflects LEON’s continued commitment to the development of the global esports ecosystem and its support for high-performing international teams.
The cooperation will include a range of joint initiatives, such as exclusive content creation, community activations, and brand integrations designed to strengthen the connection between the team and its audience.
With this new partnership, LEON Esports continues to expand its presence in international esports and invest in teams that demonstrate both potential and performance on the world stage.
The post LEON Esports announces partnership with Portuguese CS2 Team SAW appeared first on European Gaming Industry News.
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