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Compliance Updates

UKGC Welcomes OSR Review of Gambling Survey for Great Britain

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The UK Gambling Commission (UKGC) has welcomed the findings from the Office for Statistics Regulation (OSR) regarding the Gambling Survey for Great Britain (GSGB).

Both the public statement and comprehensive review of the GSGB praised the development and transparency of the survey and provided a series of important recommendations to further enhance its reliability and user engagement.

Ben Haden, Director of Research and Statistics at the UKGC, said: “We welcome the findings from OSR, both the public statement regarding casework they have received in relation to GSGB and their overall review of the GSGB. We are pleased they recognise the huge amount of work that the team has put into developing and delivering the largest survey of its kind in the world. We also welcome OSR’s recommendations for further action, which closely align with work that we already have underway.”

The GSGB collects the Commission’s official statistics on gambling behaviours in Great Britain. After several years of extensive development, the Commission asked the OSR to review GSGB against its standards in the Code of Practice for Statistics to support continual improvement and provide independent assurance on quality and transparency.

As OSR rightly states, the absence of accredited official statistics status does not imply the GSGB is of lower quality or reliability, despite some claims to the contrary. The decision on which one to use should be based on user need and not accreditation status.

It also acknowledged that the Commission has presented clear and impartial information about the strengths and limitations of the methodological approach and statistical uncertainty of survey estimates.

The Commission has already acted on several areas outlined in the report based on earlier feedback and will provide a further, fuller update in July in line with OSR’s request.

As part of its commitment to improvement, the Commission has already updated its guidance for users of the GSGB in February 2025, with clearer examples and dedicated contact channels for questions or concerns. The Commission has also committed to promoting this guidance more widely and embedding it across all future releases.

The OSR noted that communication and user engagement will be critical to the GSGB’s ongoing success. In response, the Commission has announced plans to establish a GSGB Statistics User Group. Around 70 stakeholders have already expressed interest in joining the group, which will serve as a forum for dialogue, feedback, and shared learning.

Further improvements are underway in line with recommendations from Professor Sturgis’s independent review of the GSGB. An experimental research project was launched in April 2025 to test specific aspects of the survey’s methodology. Fieldwork is now in progress, with findings expected in Summer 2025. These results will inform the second GSGB annual report, due for publication on 2 October 2025.

Other recommendations already actioned:

• survey improvement plan updated with further information for users

• new survey questions designed to validate GSGB findings against external data sources such as Gamstop and the Bingo Association

• improvements to accessibility and usability of GSGB outputs – links to guidance added to statistical outputs released on 22 May.

Other recommendations that will be actioned:

• comparisons with forthcoming datasets from the Health Survey for England and the Adult Psychiatric Morbidity Survey, due later in 2025

• publication of a communications strategy to improve how GSGB updates are shared

• ongoing improvements to accessibility and usability of GSGB outputs to be informed by GSGB stats user group.

The Commission continues to engage with other official statistics producers, including Ofcom, the Money and Pensions Service and devolved government agencies, and is reviewing user engagement frameworks to develop a formal user engagement strategy.

The post UKGC Welcomes OSR Review of Gambling Survey for Great Britain appeared first on European Gaming Industry News.

Compliance Updates

Stake joins ESIC as official anti-corruption partner

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The Esports Integrity Commission (ESIC) is pleased to announce that Stake has joined as an Official Tier 1 Anti-Corruption Partner.

As a global entertainment and technology brand, Stake’s collaboration with ESIC underscores a shared commitment to strengthening integrity frameworks and supporting fair competition across the esports ecosystem.

ESIC’s Anti-Corruption Supporter program brings together key industry stakeholders who contribute directly to the detection, analysis, and investigation of suspicious betting activity. Through data sharing, operational cooperation, and collaborative monitoring, the program enhances ESIC’s capacity to identify and address potential issues in real time.

As part of Stake’s Anti-Corruption Partner role, Stake will contribute to ESIC’s integrity monitoring network, helping advance the Commission’s efforts to ensure transparency, accountability, and sustainability within the global esports industry. This collaboration reinforces both organisations’ commitment to safeguarding the credibility and long-term development of competitive gaming worldwide.

Stephen Hanna, CEO of ESIC, commented: “The addition of Stake to ESIC’s Anti-Corruption Supporter network reinforces the sentiment that integrity is a shared responsibility. ESIC’s Anti-Corruption Supporter program relies on the active collaboration of partners like Stake, whose operational insights contribute directly to our ability to identify and mitigate integrity threats. Together, we are building a stronger foundation of trust and accountability that supports the sustainable growth of esports worldwide.”

Jarrod Febbraio, Director of Stake, commented: “This partnership formalizes Stake’s commitment to protecting integrity and transparency across the global esports ecosystem. As the world’s leading online-first betting operator, supporting the industry is central to our strategy and our scale makes this collaboration with ESIC essential to safeguarding its integrity. Together, we’re ensuring the ecosystem remains fair, transparent, and trusted by fans and participants worldwide.”

The post Stake joins ESIC as official anti-corruption partner appeared first on European Gaming Industry News.

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Compliance Updates

Corinne Valletta Wins Chief Compliance Officer of the Year at the Global Regulatory Awards 2025

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At the Global Regulatory Awards 2025 (GRAs), Betsson Group’s General Counsel, Corinne Valletta, was named Chief Compliance Officer of the Year. The award was accepted on her behalf by Betsson Group’s Deputy General Counsel, Dario Evangelista.

Since joining Betsson Group in May 2017, Corinne has played a pivotal role in navigating the complex and constantly evolving regulatory landscape of online gaming. Her strategic leadership has guided Betsson through significant regulatory challenges while supporting the successful expansion of Betsson’s operations into several new jurisdictions.

Corinne has also been a strong advocate for policies that elevate industry-wide standards of operational excellence, protect players and achieve compliance while ensuring the continued relevance of the brands in the commercial space.

Organised by Vixio Regulatory Intelligence, the Global Regulatory Awards recognise excellence across the compliance and responsible gambling sectors, highlighting the individuals and teams who drive progress and uphold best practices in the industry.

This nomination and prestigious award reaffirm Betsson Group’s ongoing dedication to strengthening compliance, ensuring a safe, transparent and trustworthy business.

The post Corinne Valletta Wins Chief Compliance Officer of the Year at the Global Regulatory Awards 2025 appeared first on European Gaming Industry News.

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AML or MLR Professional of the Year

SOFTSWISS’ Eleni Panagiotopoulou Becomes Best AML Professional 2025

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SOFTSWISS, a leading iGaming software provider, proudly announces that Eleni Panagiotopoulou, Head of the Anti-Money Laundering (AML) Team, has been named AML or MLR Professional of the Year at the Global Regulatory Awards 2025.

The award honours individuals who make exceptional contributions to compliance and responsible gambling in a demanding, ever-changing regulatory landscape. Winners are recognised for their expertise, leadership, and dedication to maintaining the highest industry standards.

“It’s an honour to receive this award, but even more so to see AML excellence recognised on an industry stage,” said Eleni Panagiotopoulou, Head of AML at SOFTSWISS. “This recognition belongs to our entire team – every analyst, every partner, and every department that supports compliance as a shared responsibility. Together, we’re building not just safer systems, but a stronger and more trustworthy industry.”

Under Eleni’s leadership, the SOFTSWISS AML team has set new benchmarks for operational efficiency and compliance integrity. Over the past year, her key achievements included:

  • Strengthening the AML function by expanding the team and increasing capacity for transaction monitoring and case reviews
  • Driving a 75% rise in suspicious activity reports submitted, ensuring timely escalation and regulator engagement
  • Implementing automated transaction-screening tools and real-time analytics to improve fraud detection accuracy
  • Representing SOFTSWISS on international panels and industry forums, promoting ethical approaches to financial crime prevention

Eleni also managed updates to SOFTSWISS AML policies across multiple jurisdictions, such as Brazil, Peru, South Africa, Malta, Curacao, Serbia, and Nigeria. She helped SOFTSWISS remain fully aligned with regulatory requirements for smooth market entry worldwide.

Her industry impact is confirmed through the delivery of more than 25 hours of AML and responsible gambling training, benefiting both SOFTSWISS employees and the broader iGaming community.

Eleni’s insights on the current state of AML and Responsible Gambling can be found in the 2026 iGaming Trends Report. There, she shares how AI systems detect risky behaviour early and support safer play across regulated markets, helping operators protect their reputation and revenue.

Operators and industry professionals can download the 2026 iGaming Trends Report here.

 

About SOFTSWISS

SOFTSWISS is an international technology company with over 15 years of experience in developing innovative solutions for the iGaming industry. SOFTSWISS provides comprehensive software for managing iGaming projects. The company’s product portfolio includes the Casino Platform, the Game Aggregator with over 36,700 casino games, Affilka Affiliate Platform, the Sportsbook Software and the Jackpot Aggregator. The expert team, based in Malta, Poland, and Georgia, counts over 2,000 employees.

The post SOFTSWISS’ Eleni Panagiotopoulou Becomes Best AML Professional 2025 appeared first on European Gaming Industry News.

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