Latest News
Movers and Shakers: Tereza Melicharkova: There’s no one-size-fits-all solution for creating sustained engagement
“Movers and Shakers” is a dynamic monthly column dedicated to exploring the latest trends, developments, and influential voices in the iGaming industry. Powered by GameOn and supported by HIPTHER, this op-ed series delves into the key players, emerging technologies, and regulatory changes shaping the future of online gaming. Each month, industry experts offer their insights and perspectives, providing readers with in-depth analysis and thought-provoking commentary on what’s driving the iGaming world forward. Whether you’re a seasoned professional or new to the scene, “Movers and Shakers” is your go-to source for staying ahead in the rapidly evolving iGaming landscape.
Writing for European Gaming, Tereza Melicharkova, Head of Marketing for Swintt, discusses the importance of knowing each individual target audience when creating a software portfolio that caters for the widest cross-section of players possible.
In an industry as dynamic as iGaming where new trends come and go, player preferences are constantly evolving and what constitutes the blueprint for a successful release can differ wildly from one market to the next, Swintt has always believed that the key to long-term success lies in creating a content portfolio that can appeal to as broad a cross-section of customers as possible.
While it’s true that there’s no one-size-fits-all solution for creating casino games that consistently hit the mark with players and create sustained engagement for the operators that host them, there’s definitely something to be said for diversifying your offering so that you always have the opportunity to tailor the content provided via your partnerships to account for all local audiences.
In doing so, you’ll ensure that you’re not effectively placing all your eggs in one basket by sticking to a single tried and tested formula, but are instead building a library that is capable of tapping into regional differences while still retaining the hallmarks of your brand. It’s precisely this line of thinking that led us to developing the multiple product lines that exist within the Swintt portfolio.
Balancing Legacy and Innovation
For those who are unfamiliar with how Swintt operates, we always sort our releases into one of three main categories. The two founding product lines in our software portfolio are SwinttPremium and SwinttSelect, but we’ve also diversified our offering further with Elysium Studios – Driven by Swintt titles that have arrived following our acquisition of the developer earlier this year.
Going through the different product categories one-by-one, the Swintt Premium range was developed with a view to appealing to audiences who have a fondness for the kind of slot you’d normally find in a land-based gaming venue. Typically combining classic casino-style graphics and sound with familiar fruit-based symbols, each Premium release offers a recognisable, easy-to-trigger feature such as our signature “Book” Free Spins or the popular “Pearl Respins” bonus.
Successful examples of SwinttPremium slots include releases in the aforementioned “Book” series like Seven Books Unlimited as well as games like Big Max Pots and Pearls – and what we’ve seen from these titles is that they generally perform well in markets like Germany and the Netherlands, where the average player is a little older and more traditional tastes typically prevail.
Of course, while it’s obviously important to cater for these “legacy” players, doing so should not come at the cost of innovation and supplying a more immersive slot experience to the newer generation – and this is where our SwinttSelect line-up comes in. Known for their state-of-the-art designs and pioneering bonus features, our Select games push the boundaries of what’s possible from a slot and have proved incredibly popular in tech-savvy markets like the UK and Scandinavia.
In particular, our XtraSeriesTM games – including our most successful release to date, Aloha Spirit XtraLockTM – have really helped showcase what a talented team of developers we have by providing a range of unique and engaging themes as well as bonus features players won’t find from any other provider. By offering these titles, we ensure Swintt is capable of catering to the needs of a wide range of players while also reflecting the demands of each market we operate in.
Having A Mobile-First Mindset
As I referenced earlier, Swintt’s acquisition of Elysium Studios in January this year really was a major step forward for the company, as it enabled us to not only further diversify the portfolio of content that we offer to partners, but also to double down on all of the things that have made our Select line-up such a success by introducing even more ambitious designs and thrilling features.
As a provider that has carved out a fairly specialist niche in the industry for creating game mechanics that draw on a variety of social, video and casino gaming factors, Elysium Studios was always going to be a key part of how Swintt looks to engage with the next generation of casino customer. Featuring cutting-edge designs, quirky themes and a huge variety of features in every release, the Elysium Studios – Driven by Swintt range really has taken our offering to new heights.
What is perhaps particularly notable about Elysium Studios is their mobile-first approach to game design – and while this has always been a big priority at Swintt, by working together with them, we’ve definitely taken things to the next level. With mobile now accounting for the majority of all online casino play, having immersive bonus features that utilise tap and swipe touch-screen functionality has been an incredibly powerful tool in helping us connect with modern audiences.
We’ve already seen from the success of games like Law of Gilgamesh and Fox Tale that there’s a real demand among newer players for titles that replicate the user experience of the popular mobile games that they’ve grown up with – and if the buzz around our upcoming release, I Hate Fairytales is anything to go by, we’ll have many more success stories with the studio in the future.
It’s All About Entertainment
Of course, while having several strings to our bow has been a key component of Swintt’s success in penetrating multiple regulated markets, it’s equally important that for all our different product lines, we’ve never lost sight of who we are and what we stand for. We see online casino gaming primarily as a form of entertainment – and whether they’re playing Premium, Select or Elysium Studios releases, our players can always be sure they’ll be getting a fun and exciting experience.
We pride ourselves on providing top quality titles with a real flair for the creative, and this definitely extends to the way that we market ourselves to partners. From our stand at SBC Lisbon that promoted I Hate Fairytales with a free-to-enter hammer strength competition to the Swinttopia board game we created to celebrate our five year anniversary, we’ve always tried to find inventive ways to promote our products and this has been a major factor in how we’ve grown.
By retaining this key creative strand across our entire portfolio, we’ve put together a product line-up that is varied enough to tap into the unique demands of each individual market without ever compromising the principles that have enabled Swintt to truly stand out as a brand – and in an industry as competitive as iGaming, that’s a really powerful thing to have working in your favour!
The post Movers and Shakers: Tereza Melicharkova: There’s no one-size-fits-all solution for creating sustained engagement appeared first on European Gaming Industry News.
Latest News
WinSpirit Redesigns VIP Experience to Drive Retention and Long-Term Player Value
Player loyalty is evolving — and so is WinSpirit’s approach. They’ve unveiled a fully redesigned VIP program, merging loyalty mechanics and exclusive rewards into one clear, gamified journey. The goal? Drive deeper engagement, long-term satisfaction, and higher lifetime player value (LTV) through transparency and simplicity.
This combination of permanent progression and time-limited campaigns positions WinSpirit’s VIP Club as a modern retention tool — one designed to reduce churn while giving players a clearer sense of achievement.
Data-Driven Response
The updated VIP model is a direct response to user behavior and feedback. WinSpirit observed that, for some users, the previous program might have been a little complex — primarily due to separated loyalty levels and the pressure of maintaining temporary statuses. So the brand decided to simplify the progression path.
“We consistently listen to our players, and their desire to retain earned progress was clear,” said a WinSpirit representative. “This redesign is our commitment to them—we’re replacing complexity with simplicity, ensuring every player feels valued and their long-term journey is rewarding.”
How the New VIP Club Works
The redesigned VIP Club merges lifetime progress with seasonal engagement to create a system that rewards both consistency and activity. Players unlock a permanent VIP status that never resets — a key benefit that builds trust and long-term motivation.
On top of this, rotating seasonal levels introduce fresh challenges and time-limited bonuses that keep engagement high. Even when players take a break, their status stays — removing pressure and encouraging steady play.
All progression and rewards are tracked in a centralized VIP dashboard, giving players full visibility and control without the need to contact support. This clarity minimizes friction and churn.
Seasonality as a Strategic Engagement
WinSpirit’s new format introduces quarterly campaigns, each with a dedicated theme and bonus structure. The current activation, Flame of Thrill, designed to re-ignite player motivation during autumn campaigns, features:
- Increased cashback tiers and deposit insurance
- Personalized bonuses and access to exclusive promotions
- Limited seasonal rewards and much more
Even for long-term players, these rotating seasons bring something new — keeping the program exciting well beyond the first few tiers.
Why It Matters for Business
From a business perspective, the redesigned VIP Club introduces several measurable advantages:
- Increased retention (reduced status loss anxiety).
- Higher LTV (steady progression over time).
- More consistent activity (recurring seasonal goals).
- Fewer negative touchpoints (clear rules).
The introduction of a permanent VIP threshold (VIP Iron) creates a strong psychological anchor for re-engagement — aligning well with known gamification strategies in product design.
Overall, WinSpirit’s transformation reflects a broader commitment to listening to players. The brand is shifting toward a more sustainable model that fosters long-term relationships through clarity, fairness, and flexible progression. It’s a big step toward a smarter, player-first future — where loyalty is truly rewarded, and progress never goes unnoticed.
Canada
Group from Ts’elxwéyeqw Tribe and Great Canadian Entertainment Announce Agreement for the Acquisition of Elements Casino Chilliwack
Great Canadian Entertainment and a consortium group of certain communities from the Ts’elxwéyeqw Tribe, through an entity affiliated with Ts’elxwéyeqw Tribe Management Ltd. (the “Ts’elxwéyeqw Group”), announced that on November 7th, 2025, they entered into a definitive agreement for the purchase by the Ts’elxwéyeqw Group from Great Canadian Entertainment of Elements Casino Chilliwack, one of the premier gaming and entertainment destinations in the Fraser Valley region of British Columbia.
The Ts’elxwéyeqw Tribe constitute seven First Nation communities and are the First People of the Chilliwack River watershed. The transaction represents a transformational milestone for the communities within the Ts’elxwéyeqw Group.
Elements Casino Chilliwack serves guests across the Fraser Valley and is Chilliwack’s top destination for gaming and entertainment, featuring over 300 slots, live and electronic table games, bingo, dining, live entertainment and more.
The closing of the transaction remains subject to customary closing conditions and the receipt of regulatory and other approvals. Under the terms of the definitive agreement, Great Canadian Entertainment will continue to provide transitional services and support to the Ts’elxwéyeqw Group for a period following closing.
“This purchase marks an exciting milestone for our Nations and for the entire territory. By coming together in partnership, we are not only investing in a strong business opportunity, but also in the future of our people. The revenues generated through this acquisition will help strengthen our communities, create new opportunities, and ensure our Nations continue to play a leading role in the local economy. Additionally, we believe that local community-based ownership of Elements Casino Chilliwack will further strengthen the broader Fraser Valley community and economy. It’s a proud moment that reflects how Indigenous leadership and collaboration can build a stronger, more inclusive future for everyone,” said Chief David Jimmie, Chief of Squiala First Nation and President of Ts’elxwéyeqw Tribe Management Ltd.
“We are very excited to have entered into this agreement with the Ts’elxwéyeqw Group. We have had the privilege of being part of the Chilliwack community since we opened Elements Casino Chilliwack in 2012, and we believe that under the Ts’elxwéyeqw Group’s stewardship, the business will begin an exciting new chapter. For the team members and guests of Elements Casino Chilliwack, and the local community, we can think of no better owner for the business. We look forward to the closing and then working with the Ts’elxwéyeqw Group team during the transition period,” said Matt Anfinson, CEO of Great Canadian Entertainment.
McCarthy Tétrault LLP is acting as legal advisor and KPMG Corporate Finance Inc. is acting as financial advisor to the Ts’elxwéyeqw Group. McMillan LLP is acting as legal advisor to Great Canadian Entertainment.
The post Group from Ts’elxwéyeqw Tribe and Great Canadian Entertainment Announce Agreement for the Acquisition of Elements Casino Chilliwack appeared first on Americas iGaming & Sports Betting News.
Australia
SkyCity Announces Renewal of Queenstown Casino Licence
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SkyCity Entertainment Group Limited confirmed that the New Zealand Gambling Commission has granted SkyCity Queenstown Limited with a renewal of its casino venue licence for a further 15 years from 7 December 2025, pursuant to section 134 of the Gambling Act 2003.
SkyCity Chief Executive Officer, Jason Walbridge, said: “We’re delighted with this outcome. We look forward to continuing to play our part in Queenstown’s fantastic range of entertainment for both locals and visitors.”
The post SkyCity Announces Renewal of Queenstown Casino Licence appeared first on European Gaming Industry News.
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