Gaming Laboratories International (GLI) has become the first test laboratory to be accredited by the Caja de Asistencia Social – Lotería de Santa Fe in Argentina. The accreditation enables GLI to test and certify gaming machines, online games, systems, and platforms for the jurisdiction.

The accreditation is the latest for GLI in Argentina, where the company tests and certifies for multiple jurisdictions across the country.

Karen Sierra-Hughes, GLI Vice President of Latin America, Caribbean, and Spain, said: “We are grateful to the esteemed members of the Lotería de Santa Fe for this important and historic accreditation. Achieving these types of accreditations is challenging, and once again, GLI has risen to the occasion to benefit both regulators and suppliers. Argentina continues to be a dynamic country for gaming, and we are honored to be selected for this accreditation and to enable a pathway for suppliers and operators to enter the Santa Fe jurisdiction with the full and proper testing and certification that only GLI can provide.”

Gaming Laboratories International (GLI) has promoted Patrick Cottingham to Director of Client Services, North America. Previously, he served as Senior Manager of Client Services. Prior to commencing his career as an engineer with GLI, he served with the US Air Force.

Cottingham’s dedication to his clients was clearly evident both inside and outside of GLI. He transitioned to the Client Services team where he progressed and built a team laser focused on providing the very best customer service where his and his team’s clients have benefited from his engineering and gaming experience.

Ian Hughes, GLI Chief Revenue Officer, said: “We are thrilled to announce Patrick’s well-deserved promotion to Director of Client Services for North America. Patrick leads a team of dedicated and committed client services representatives who ensure our clients receive the best service during their compliance journey with GLI.”

Gaming Laboratories International (GLI) has launched an all-new update to its GLIAccess customer portal. The new GLIAccess is complete with client project tracking capabilities, streamlined approvals and onboarding, and improved functionality, all designed to further remove friction from engagement through submission.

“We are constantly analyzing every customer touch point and making improvements to our service levels. The new GLIAccess is the latest example of that commitment. For the last 21 years, GLIAccess has been an important tool for our clients. Now we are excited to launch this new version because it provides an even better customer experience with significantly improved features, enhanced self-service, and a wealth of information at your fingertips, making everything more efficient for today’s gaming industry,” said GLI Chief Revenue Officer Ian Hughes.

Available 24/7, the new GLIAccess, improves the customer journey now and was built to easily allow the addition of new features, several of which are already planned for release later this year.

GLI Vice President of Innovation Sangeeta Reddy spearheaded the project. She said: “At GLI, customers and quality are always our top priority. With the new GLIAccess, we’re empowering customers to stay connected—providing real-time data, project updates, and seamless communication through a single, intuitive portal. We invite users to experience the enhanced GLIAccess platform, featuring an enhanced graphical user interface with a modern look and feel, and intuitive, user-friendly functionality. The revamped platform streamlines every step from first engagement to certification and making collaboration smoother than ever.”