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Popular Gambling App Exposed Millions of Users in Massive Data Leak

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Led by Noam Rotem and Ran Locar, vpnMentor’s research team discovered a data breach on casino gambling app Clubillion.

The breach originated in a technical database built on an Elasticsearch engine and was recording the daily activities of millions of Clubillion players around the world.

Aside from leaking activity on the app, the breached database also exposed private user information.

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With this information publicly available, Clubillion’s users were vulnerable to fraud and various online attacks with potentially devastating results.

Company Profile

Clubillion is a free online casino game available for iOS and Android, offering players 30+ free slot games. While each app is listed under a different developer – Ouroboros on iOS and T7 Games on Android – these are most likely owned by the same company.

Both versions of Clubillion were released in 2019 and became instant hits. Each is now ranked the #1 ‘social slots’ casino app on Google Play and the App Store, with a 4.8 star on both.

Timeline of Discovery and Owner Reaction

Sometimes, the extent of a data breach and the owner of the database are obvious, and the issue quickly resolved. But rare are these times. Most often, we need days of investigation before we understand what’s at stake or who’s leaking the data.

Understanding a breach and its potential impact takes careful attention and time. We work hard to publish accurate and trustworthy reports, ensuring everybody who reads them understands their seriousness.

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Some affected parties deny the facts, disregarding our research, or playing down its impact. So, we need to be thorough and make sure everything we find is correct and accurate.

In this case, the database was built on Elasticsearch and hosted on Amazon Web Services (AWS), with Clubillion’s name on its apps, and links to assets owned by the company.

Once Clubillion was confirmed as the owner of the database, we reached out to the developers. While awaiting a reply, we also contacted AWS with details of the leak. It was closed a few days later.

  • Date discovered: 19th March 2020
  • Date vendors contacted: 23rd March 2020
  • Date of contact with AWS: 31st March 2020
  • Date of Action: Approx. 5th April 2020

Example of Entries in the Database

Clubillion’s exposed database contained technical logs for millions of Clubillion users around the world, on both iOS and Android devices. Every time an individual player took any action on the app, a record was logged. Examples of records include:

  • “enter game”
  • “win”
  • “lose”
  • “update account”
  • “create account”

During our investigation of the database, new entries continued to appear continuously. We estimated an average of approximately 200 million records per day – and sometimes, considerably more.

In total, this amounted to over 50GB of exposed records in the database every single day.

Within many of these records, were various forms of user Personally Identifiable Information (PII) data, including:

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  • IP addresses
  • Email addresses
  • Winnings
  • Private messages

This data breach was truly global, with millions of records originating from Clubillion’s daily users all over the world. The following list is just a sample of countries affected, along with the average number of daily users from each country:

  • USA – 10,000+
  • UK – 2,475+
  • France – 1,650+
  • Israel – 408+
  • Germany – 1,582+
  • Spain – 1,026+
  • Italy – 2,407+
  • Netherlands – 622+
  • Australia – 6,251+
  • Canada – 7,792+
  • Brazil – 3,859+
  • Sweden – 191+
  • Russia – 547+

Other countries affected included Uzbekistan, India, Poland, Romania, Vietnam, Lebanon, Indonesia, Philippines, Pakistan, Thailand, Austria, Hungry, and Latvia.

As you can see, on a single day, 10,000s of individual Clubillion players were exposed. Each one of these players could be targeted by malicious hackers for fraud and cyberattacks – along with millions more whose records were also contained in the database.

Data Breach Impact

Studies have shown that free gambling and gaming apps are especially prone to attacks and hacking from cybercriminals. They are routinely targeted for theft of private data and embedding malicious software on users’ devices.

Despite their popularity, gambling and casino apps often lack transparency, and it can be impossible to know what steps they’re taking to prevent cybercriminals successfully targeting their users.

One study of 23,000 free gambling apps found that: 3,200 posed a ‘moderate risk’ to users; 379 had known security vulnerabilities; 52 contained malicious software.

Any of these issues could be exploited to target app users in a wide range of frauds and cyberattacks, and Clubillion is no different.

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With the exposed user PII and knowledge of their activity on the app, hackers could create elaborate schemes to defraud users. For example, some entries also included transaction errors for attempted card payments on Clubillion.

With the information in these transaction errors, hackers could target users with phishing campaigns, with the following aims:

  1. Trick them into providing their credit card details
  2. Trick them into providing additional PII to be used against them in further fraud
  3. Clicking a link that embeds malware, spyware, or ransomware onto their device.

If cybercriminals used Clubillion to embed malware or similar onto a user’s phone, they could potentially hack other apps, access files stored on the device, make calls, and send texts from the hacked device. They could even access a user’s phone contacts and steal the PII data of their friends and family.

Worse still, as people across the globe now find themselves under quarantine or self-isolation, as a result of the Coronavirus pandemic, the impact of a leak like this is potentially even more significant.

Clubillion stands to gain many new users, along with regular users playing more frequently. Hackers will be aware of this and looking for opportunities to exploit any vulnerabilities in the data security of such a massively popular app.

Had criminal hackers discovered Clubillion’s database, they could have targeted millions of people around the world, with devastating results.

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Impact on Clubillion and it’s Developers

The most immediate risk for Clubillion is the loss of players. Data security is a growing concern for everyone these days, and this leak could turn many players off the app. Clubillion is not unique, and players have plenty of other choices for free gambling apps.

With fewer players, Clubillion will lose advertising revenue and reduced profits.

As many of Clubillion’s players reside within the EU, the app is under the jurisdiction of GDPR. The rules of GDPR also apply to apps, and Clubillion will need to take specific actions to ensure the regulatory body in charge doesn’t reprimand it.

Finally, Clubillion could also potentially be removed from Google Play and the App Store. Both Apple and Google are clamping down on apps that pose a risk to their users, removing apps embedded with malware, and taking data leaks much more seriously.

Each of these outcomes has a different likelihood of happening, but they would all negatively impact Clubillion’s revenue and business.

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Advice from the Experts

Clubillion’s developers could have easily avoided this leak if they had taken some basic security measures to protect the database. These include, but are not limited to:

  1. Securing their servers.
  2. Implementing proper access rules.
  3. Never leaving a system that doesn’t require authentication open to the internet.

Any company can replicate the same steps, no matter its size.

For a more in-depth guide on how to protect your business, check out our guide to securing your website and online database from hackers.

For Clubillion Users

If you play on Clubillion and are concerned about how this breach might impact you, contact the app’s developers directly to find out what steps it’s taking to protect your data.

To learn about data vulnerabilities in general, read our complete guide to online privacy.

It shows you the many ways cybercriminals target internet users, and the steps you can take to stay safe.

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How and Why We Discovered the Breach

The vpnMentor research team discovered the breach in Clubillion’s database as part of a huge web mapping project. Our researchers use port scanning to examine particular IP blocks and test different systems for weaknesses or vulnerabilities. They examine each weakness for any data being leaked.

Our team was able to access this database because it was completely unsecured and unencrypted. 

Whenever we find a data breach, we use expert techniques to verify the owner of the database, usually a commercial company.

As ethical hackers, we’re obliged to inform a company when we discover flaws in their online security. We reached out to Clubillion’s developers, not only to let them know about the vulnerability but also to suggest ways in which they could make their system secure.

These ethics also mean we carry a responsibility to the public. Clubillion users must be aware of a data breach that exposes so much of their sensitive data.

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The purpose of this web mapping project is to help make the internet safer for all users.

 

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Interviews

Consolidating brands efficiently to achieve high growth

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Reading Time: 3 minutes

Tom Walton, Director at technology consultancy, Burendo, shares how operators can achieve sustainable profitability with learnings from other sectors

Operators who are merging and acquiring other businesses, launching new products or even integrating third-party technologies, can find themselves navigating complex internal processes. It is a complex large-scale challenge. Where M&As are commonplace, brand consolidation can be critical when securing sustainable profitability while planning for higher returns in the future. Within the emerging LatAm and US markets, acquisition remains a key focus. A common issue, regardless of geography, is the challenges presented by outdated or fragmented platforms and systems, a major obstacle in the growth trajectory.

In many cases, fundamental changes in how the organisation functions: its people, processes and technology holds the key to better value, higher profits, operational efficiency and reduced risk. By addressing these complexities with proven experience, technology consultants can support operators to be successful in their strategic initiatives.

Agility in competitive markets

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To remain competitive in an ever-changing market, operators must move fast and with agility to refine their offering. A constant eye on retention, acquisition and regulatory changes is paramount to avoid financial impact. Despite this risk, research conducted by Accenture in 2022 found that 95% of B2B and B2C C-level executives believe their customers are changing faster than they can change their business, indicating most operators risk falling behind. This poses the question of how this can be supported.

The value of technology consultancies is in enabling businesses to extract greater value from existing resources through a confident understanding of what good looks like. Bringing external ideas gathered through experience, exemplary resources from process to people, can demonstrate what good looks like. More importantly, it shortens the timeline to achieving real goals in the organisation. Being under resourced or lacking the skills needed across these challenges makes it difficult to gain an overarching perspective particularly within a siloed approach.

At Burendo, we leverage more than 40 years of cross-sector experience. We are not only working with some of the biggest operators in betting and gaming, but partner with other highly regulated industries including finance and healthcare. We have helped operators across many initiatives helping them to realise cost savings or increased revenue in a matter of weeks. We pride ourselves in ensuring we leave a lasting positive impact on the culture, enabling our partners to be empowered to carry on our work.

The retention battle

Many operators are too busy with day-to-day tasks or overwhelmed with where to start when it comes to transformation and building a cutting-edge user experience. An example of the gap between capacity and demand is the rising popularity of in-play betting. During live sports, the speed in which players can find and place their bet is critical. Here, streamlined processes that allow for quick innovation will correlate with customer satisfaction, resulting in higher retention rates.

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A fresh perspective for lasting change

A successful approach to optimisation requires taking the challenge and viewing it from an experienced and innovative angle. Our partners truly benefit from best practice and valuable lessons derived from other sectors. Through experience we have found that these challenges are not exclusive to betting & gaming and so the ability to apply these learnings drive success.

Managing complex systems and large volumes of data is a common obstacle. By applying these cross-sector principles through working with technology consultants, operators can gain valuable insight into re-engineering platforms and the skills needed, to meet both current and future demands.

Building exceptional, scalable and adaptable architectures ensures that businesses can continue to grow and evolve as the industry changes. This forward-thinking approach positions operators ahead of the curve, meaning they are poised for success in the years to come and have the agility to address any challenges or opportunities that arise.

Creating lasting change requires more than just solving immediate problems. Our goal for our clients is to maintain high levels of efficiency long after an initial transformation is complete. By empowering teams to implement and sustain improvements, operators can maintain continuous growth and unlock growth worth tens of millions of pounds, far outweighing their cost of delivery.

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The focus must now shift to building stronger, more Agile organisations that can adapt to changing market conditions. Sustainable efficiency enables operators to optimise time-to-market, improve platform performance, and manage resources more effectively, creating a foundation for long-term growth.

About Burendo   

Founded in 2018 and with offices in Leeds and London, Burendo is an award-winning, consultancy delivering stand-out products and services through technology. We partner with organisations to accelerate organisational value delivery and transform customer experiences.

We are pragmatic thinkers and doers who understand the operational world of organisations and customer demands. We work as a partner to give our clients the latest ideas, tools and techniques to deliver effective results that build long-term value.

For more information, you can visit the Burendo website: www.burendo.com

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If you have any questions, please contact Kate Smith, Senior Digital Marketing Executive by email: [email protected]

The post Consolidating brands efficiently to achieve high growth appeared first on European Gaming Industry News.

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Brazil

EGT Digital is a licensed software provider for Brazil

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EGT Digital is proud to announce that it has obtained a licence that allows it to provide its software products in Brazil. The Bulgarian provider was certified by the regulator Secretariat of Prizes and Bets (SPA) and can now offer local operators its rich portfolio of gaming solutions, containing over 120 in-house developed casino titles and the 4 top-performing jackpots Bell Link, High Cash, Clover Chance, and Single Progressive Jackpot.

Tsvetomira Drumeva, Head of Sales at EGT Digital, shared her excitement regarding the authorization: “We are delighted to have the opportunity to present our gaming content to the Brazilian market. Our slots are available to domestic players, ready to captivate them with their numerous fascinating features and provide an unforgettable experience, fully tailored to their tastes and preferences.”

The post EGT Digital is a licensed software provider for Brazil appeared first on Gaming and Gambling Industry in the Americas.

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Arizona Department of Gaming Releases October Sports Betting Figures

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Bettors in Arizona wagered approximately $791 million on sports in October of 2024, according to a new report by the Arizona Department of Gaming. This represents an approximate 22% increase when compared to October of 2023.

The state collected approximately $2.35 million in privilege fees in the month.

The post Arizona Department of Gaming Releases October Sports Betting Figures appeared first on Gaming and Gambling Industry in the Americas.

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