Canada
“Some of our games have registered performance increases of up to 300%” Exclusive LatAm interview with BetGames.TV’s Eddie Morales
While live casino has already been a strong performer in LatAm this year given the cancellation of sport – BetGames.TV has netted some of the industry’s highest surges in bet counts this year to make it one of the region’s standout suppliers.
Keen to find out more about the keys to their success, we had a virtual chat with BetGames.TV’s LatAm Sales Director to get the latest on the company’s expansion – as well as his insights on how we should expect the market to play out in the coming months.
It’s clear that certain verticals have taken a hit in recent months. How have live dealer games performed from BetGames.TV experience?
From our understanding, our live dealer titles have outperformed the average comparative title of late. We believe this is down to their unique fixed odds nature, which brings them closer to the sports betting audience which has been prime for cross-selling into casino this year.
Some of our games have registered performance increases of up to 300% in the first half of 2020, and this correlates with the same period that the global sporting calendar was limited and players were locked down and looking for new, vibrant content on digital and mobile channels.
Is the online gaming space catching up with the region’s long-held land-based focus in recent months?
Pre-pandemic, it had showed signs that the trend was changing in favour of online, but the sudden shock of lockdown has given many operators a reality-check that the transition needs to be prioritised.
Saying that, online gaming laws remain an important factor in this shift, and these too need to progress sustainably to develop a safer, regulated, and balanced marketplace. I personally don’t see the move to digital occurring as fast as some have predicted, but I expect it to play out with a form of natural selection where only the strongest, best prepared suppliers and operators will survive.
How has your experience with regulators been in terms of the roll-out of live dealer games?
If you look at the LatAm region, there has tended to be a lag in Live Casino product regulation. It tends to come after teething problems have been ironed out in the likes of casino and sportsbook, which almost always become the first to be regulated in newly opened markets.
There’s a lot to learn from various European markets, like the UK or Italy, where the variety of product offerings and certification processes protect both business and players in a more controllable, transparent online setting.
Is there a certain demographic uptake that explains your recent success? Is this a new audience your products have targeted, or do you think you’ve attracted players from other verticals?
Our games’ characteristics, namely being fast-paced, simple to pick-up, visual, and low-risk with regular reward, appeal to both sports and casino players from both player feedback and data analysis.
The key to our success is arguably a combination of both appealing to the expected base, but also not creating game environments that rule out gambler interaction from other verticals. We know we still have a long way to go, and we’ll continue to hone this wider market strategy, working with partners to build further product knowledge and make improvements that work across multiple borders.
With many players in the region relatively new to online gambling, let alone live dealer games, how do you go about building that initial trust?
Building trust with a new player in the digital space relies heavily on their local environment and the interaction with the operators that first serve them. A regulated country gives that first ‘plus’ mark to the player, but this can also be achieved by a strong, respected brand, or via associated partners and sponsors.
As a game supplier, we can assist by providing games that are recognisable to the local user, while also making them easy to play, entertaining and low risk, which is key to driving long term gaming longevity. We can also work with operators on tutorials, promotional and marketing tools, and offer our local expertise wherever we can to partners, so they can deliver a safe gaming environment that players will feel comfortable in.
Are there learnings from other geographies that you can take to LatAm or do you need a wholly localized approach?
Of course. There is always general learning that can be introduced to the region, particularly from Europe. It has instilled country-by-country localisation successfully, and I believe the “think global and act locally” mantra can be perfectly applied here. Although there is no reason why we cannot go further and add some local ‘spice’ and knowhow, especially on aspects affecting player lifecycle behaviour, marketing and in operations.
How do you see the wider market performing as it comes out of this pandemic? Are there certain territories or verticals that could significantly benefit or struggle?
I see the retail channel as the clear ‘loser’ from this pandemic. This applies to territories and companies where their online evolution has not been sufficient, or where they maintain high dependencies on a small number of territories with overly concentrated retail cashflow.
In terms of who might come out of this better, I have to say we are looking good at BetGames.TV, while virtual sports suppliers look to be the most improved of late. On a macro level, it’s also clear that online and mobile are those who have won big from bricks-and-mortar casino’s recent hiatus.
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Canada
High Roller Technologies Signs Letter of Intent with Kindbridge Behavioral Health to Support Responsible Gambling in Ontario
High Roller Technologies Inc., operator of the award-winning, premium online casino brands High Roller and Fruta, announced it has entered into a non-binding Letter of Intent (LOI) with Kindbridge Behavioral Health (Kindbridge) to support its commitment to responsible gambling in Ontario, subject to licensing and regulatory approval.
Through the planned partnership with Kindbridge, High Roller intends to offer eligible Ontario players who choose to self-exclude a confidential pathway to support that helps individuals understand their options and take next steps at their own pace. The experience begins with education and a guided triage process, followed by the option to connect with no-cost peer support and, when appropriate, licensed Canadian clinicians. Using a stepped-care approach, individuals can start where they feel ready and access additional support over time, based on their needs and goals.
“We believe entertainment should always be enjoyed responsibly. Partnering with Kindbridge reinforces our commitment to player wellbeing by ensuring that anyone who may be experiencing challenges with their gambling activity has access to meaningful, professional support. This collaboration reflects our responsibility not only as an operator, but as a trusted brand that puts people first,” said Seth Young, Chief Executive Officer at High Roller.
Kindbridge works with gaming operators across North America to deliver early-intervention programs designed to identify, assess, and support at-risk individuals, including integration with self-exclusion and responsible gaming workflows.
“Building strong, accessible pathways to support is an essential part of effective responsible gambling programs.nOperators are uniquely positioned to assist individuals who may be experiencing distress by helping connect them to appropriate care. We’re proud to work with High Roller to expand access to specialized clinicians and evidence-based resources, supporting healthier outcomes for players and more effective responsible gambling frameworks,” said Daniel Umfleet, Founder & CEO of Kindbridge Behavioral Health.
Seth Young, who currently serves as Chief Executive Officer of High Roller, is a current shareholder, member of the Board of Advisors, and former member of the Board of Directors at Kindbridge.
The post High Roller Technologies Signs Letter of Intent with Kindbridge Behavioral Health to Support Responsible Gambling in Ontario appeared first on Americas iGaming & Sports Betting News.
Brightstar Lottery PLC
Brightstar Lottery Delivers Industry-Leading Sales Force Automation Solution to Ontario Lottery and Gaming Corporation
Brightstar Lottery PLC announced that it has deployed its Sales Wizard salesforce automation tool to the Ontario Lottery and Gaming Corporation (OLG). Brightstar’s powerful, cloud-based Sales Wizard easily integrates with OLG’s central system and equips sales representatives with actionable insights and compelling data to identify lottery retail opportunities and make every retail visit more effective.
“Brightstar’s Sales Wizard is enabling OLG’s sales force with digital access to actionable data while unlocking operational efficiencies so that our sales representatives can make the best use of every retail visit. Sales Wizard is highly configurable so OLG can leverage this product in a variety of ways to meet our evolving business needs,” said Vanessa Theoret, OLG Sr. Director Retail Sales & Account Management.
“OLG joins 24 other lotteries in using Brightstar’s Sales Wizard to help responsibly grow sales. Sales Wizard was designed to be a flexible, convenient tool for lottery sales representatives to work strategically with retailers, providing data, reports, and insights to understand sales trends and optimize as needed,” said Scott Gunn, Brightstar Chief Operating Officer North America Lottery.
Sales Wizard is the industry-leading sales force automation tool that provides sales teams with timely, relevant information and is available in user-friendly mobile apps for greater efficiency in the field. Currently supporting more than 148,000 retailers globally, Sales Wizard provides data and insights on sales, instant ticket inventory, instant ticket facings, point-of-sale equipment and signage, and much more.
Brightstar serves nearly 90 lottery customers and their players on six continents.
The post Brightstar Lottery Delivers Industry-Leading Sales Force Automation Solution to Ontario Lottery and Gaming Corporation appeared first on Americas iGaming & Sports Betting News.
Canada
ComeOn Launches New Marketing Campaign in Ontario
ComeOn Group has launched its new marketing campaign in Ontario. The campaign underscores ComeOn Group’s long-term commitment to sustainable expansion – powered by ComeOn’s proprietary technology and a clear focus on delivering standout, personalized entertainment experiences at scale.
Since entering Ontario in 2022 with its licensed online casino offering, ComeOn Group has steadily built its presence in one of North America’s most competitive regulated markets. In late 2024, the Group reached a major strategic milestone with the launch of its full proprietary sportsbook in the province, expanding its product portfolio and strengthening its position as a full-suite iGaming operator.
The addition of sportsbook enables ComeOn to offer both casino and sports betting within a unified entertainment ecosystem. This expansion aligns with the Group’s broader global strategy to accelerate sportsbook growth, leveraging its in-house platform, trading capabilities, and risk management expertise to scale efficiently across regulated jurisdictions.
To support this next phase of growth in Ontario, ComeOn Group has shifted to an independent media planning model, activating a bold, high-frequency presence across Linear TV, Connected TV (CTV), and Digital channels. This approach reflects the Group’s product-led philosophy- pairing increased brand visibility with a seamless, personalized player journey powered by a robust, in-house technology stack built for performance and scale.
At the centre of the campaign is a series of premium television commercials starring Jeremy Piven, a long-standing ComeOn brand ambassador. Piven’s high-energy presence and authentic connection to sports reinforce the brand’s entertainment-first positioning, bringing ComeOn’s sportsbook experience to life across TV and digital. Produced by ComeOn Group’s internal creative hub, the campaign provides a cohesive creative platform that clearly differentiates the brand in a crowded market.
Efi Peleg, Chief Commercial Officer at ComeOn Group, said: “Ontario is a critical and highly competitive market for us. By shifting to independent media planning and activating a true 360-degree marketing mix, we’re not just increasing awareness – we’re demonstrating the strength of our proprietary platform and our ability to deliver a superior, personalised player experience. Our headline campaign, led by Jeremy Piven, brings our entertainment-first proposition to life and reflects our broader strategy of driving sustainable growth in key regulated markets through differentiated products and data-driven execution.”
The post ComeOn Launches New Marketing Campaign in Ontario appeared first on Americas iGaming & Sports Betting News.
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