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GambleAware Raises Concern as Demand for Gambling Harm Treatment and Support Almost Doubles Since 2020
GambleAware’s Annual Treatment and Support Survey 2024 shows a sharp increase in people seeking help for gambling-related harm: almost 1 in 3 (30%) adults who gamble and are experiencing any risk of gambling problems want treatment, support or advice — almost doubling from 17% in 2020.
The number of people affected by family or friend’s gambling has increased from 6% in 2020 to 8% in 2024 — now equivalent to an estimated 4.3 million adults in Great Britain. Estimates based on the YouGov survey also show that around 2 million children may be living in households with an adult experiencing “problem gambling”.
The report, which also explored attitudes towards children’s exposure to gambling, found widespread support for more restrictions on gambling advertising in formats popular with children, with 91% supporting a ban on gambling advertising on TV and video games and 90% supporting a ban on social media.
The report provides new evidence on gambling harms associated with prize draws, such as Omaze or McDonald’s Monopoly. More than a quarter (27%) of people who gamble are estimated to be experiencing any of risk of gambling problems from prize draws, and around 1 in 9 (11%) are estimated to be experiencing “problem gambling”.
GambleAware, the leading charity working to tackle gambling harms in Great Britain, has expressed concern about the sharp increase as it could be an indicator of gambling harm as a growing issue across the country. The data also shows an increase in the proportion of adults who are experiencing “problem gambling”, up from 2.4% in 2020 to 3.8% in 2024.
GambleAware’s report also revealed that there has been an increase in the number of people who are affected by a friend or family member’s gambling; which could include anything from losing money or having relationships break down. The proportion of people affected by someone else’s gambling has increased from 6.5% in 2020 to 8.1% in 2024, and is now equivalent to an estimated 4.3 million adults across Great Britain.
Zoë Osmond OBE, CEO of GambleAware, said: “Gambling can be highly addictive, with devastating impacts on people’s lives, relationships and financial stability. While it is encouraging that more people have sought help, this rise may also point to a growing public health crisis. We are increasingly alarmed by how gambling is being normalised and how frequently people—especially young people—are exposed to gambling across Great Britain.
“To reverse this troubling trend, urgent preventative action is needed. This must include tougher regulation of gambling advertising to stop gambling being portrayed as ‘harmless fun’. There should also be mandatory health warnings on all gambling ads, stricter controls on digital and social media marketing, and a full ban on gambling promotion in stadiums and sports venues to protect children and young people from harm.”
Kate Gosschalk, YouGov Associate Director, said: “We are pleased to share the findings from the latest annual Treatment and Support Survey, a substantial online survey of around 18,000 people in addition to interviews with those who gamble. The new data provides valuable insight about gambling harm, including an increase in the number of people seeking support/treatment over the past five years.”
The post GambleAware Raises Concern as Demand for Gambling Harm Treatment and Support Almost Doubles Since 2020 appeared first on European Gaming Industry News.
Compliance Updates
MGA Representative Appointed Co-Chair of GREF InfoStat Working Group
Erika Spiteri Bailey, the Senior Executive of Business Intelligence & Data Analytics at the Malta Gaming Authority (MGA), has been officially appointed as the Co-Chair of the InfoStat Working Group within the Gambling Regulators European Forum (GREF).
Erika Spiteri Bailey will serve in this role alongside Anssi Airas, representing the National Police Board of Finland.
GREF is a forum for European gaming regulators, facilitating the exchange of views and the development of approaches to common regulatory challenges. Within this framework, the InfoStat Working Group provides a platform for regulators to collaborate and exchange insights on the use of data in support of effective policy development and decision‑making across jurisdictions.
In her role as Co-Chair, Erika Spiteri Bailey will contribute to shaping the group’s work programme and fostering cooperation among members, with a focus on strengthening data‑driven regulatory approaches.
The post MGA Representative Appointed Co-Chair of GREF InfoStat Working Group appeared first on Eastern European Gaming | Global iGaming & Tech Intelligence Hub.
Chris Thornton
GamCare Appoints Chris Thornton as its New Director of Operations
GamCare has announced the appointment of Chris Thornton as its new Director of Operations, with overall responsibility for the delivery and performance of GamCare’s national and regional services, including the National Gambling Helpline. Chris joins the Executive Leadership Team at a pivotal time for the gambling support sector.
Chris brings extensive senior leadership experience spanning the NHS, voluntary sector and health commissioning. He joins GamCare from the British Red Cross, where as Director for the North of England and Isle of Man he led multi-disciplinary health and care operations, managing around 100 staff and £3m in annual income from NHS and local authority commissioned services, delivering measurable reductions in emergency department attendance, hospital readmissions and reliance on formal social care.
Chris has built and led services at scale throughout his career. At Primary Care Sheffield he led city-wide clinical services and co-led successful bids worth £22m. At St John Ambulance he created the East Midlands region and grew its charitable output by 365% while reducing costs by 61%. He is a Chartered Companion of the Chartered Management Institute and served for eight years on the Nursing and Midwifery Council’s Fitness to Practise Committee.
Chris Thornton, incoming Director of Operations at GamCare, said: “I’m thrilled to join GamCare at such an important moment for the organisation and for everyone working to reduce gambling harms across the UK. GamCare operates at national scale, running the UK’s only round-the-clock specialist support service for gambling harms, combining the National Gambling Helpline, live chat, online communities and self-guided tools with thousands of structured treatment sessions and prevention and education programmes reaching tens of thousands of people each year.
“That combination of specialist expertise, integrated delivery and frontline impact is rare in any sector, and is shaping how effective support for gambling harms is understood and delivered. I’m looking forward to building on those foundations and to playing my part in ensuring GamCare’s services continue to meet growing demand as the sector evolves.”
Victoria Corbishley, CEO of GamCare, said: “I’m delighted to welcome Chris to GamCare and to the Executive Leadership Team. He brings exactly the combination of strategic and operational leadership that reflects how we work, significant experience of leading complex health and community services at scale, a strong track record of evidencing impact, and a deep commitment to reaching people who are often underserved. I look forward to working closely with him as we continue to deliver and develop our national services.”
The post GamCare Appoints Chris Thornton as its New Director of Operations appeared first on Eastern European Gaming | Global iGaming & Tech Intelligence Hub.
Christer Fahlstedt
Paf Passes Half a Billion Euros for the Benefit of Society
Paf increased both its revenue and profit during 2025. At the same time, the company has passed a historic milestone – more than half a billion euros has now been distributed for the benefit of society since its foundation in 1966.
The Paf Group’s revenue increased to 214.5 million euro in 2025, compared to 191.7 million euro the previous year, an increase of 12%. The Group’s profit also increased, from 54.3 million to 57.2 million euro.
“The profit improved by five percent, which means that Paf delivered the strongest result in the company’s history. Our figures are positive across all our markets and our physical operations increased revenue by three percent,” said Christer Fahlstedt, CEO of Paf.
During the past year, the number of active customers also increased by 12%, contributing to the positive development.
The annual distribution of Paf funds amounts to 55.5 million euro. This major distribution means that Paf passes half a billion euros in distributed Paf funds. Since Paf was founded in 1966, a total of 527.9 million euro has been distributed for the benefit of society.
“Contributing more than 500 million euro to building a stronger society in Åland is a new milestone in Paf’s 60-year history. Paf has made a remarkable journey from offering local gaming experiences in Åland in the 1960s to introducing gaming onboard ferries during the latter part of the 20th century. With the development of digital gaming since the early 2000s, Paf is today an established operator in several markets across Europe,” said Jan-Mikael von Schantz, Chairman of the Board at Paf.
“It is the result of long-term and successful work carried out with great expertise by Paf’s management and employees,” he added.
Paf funds are used for various projects and organisations that benefit society, including social activities, culture, youth work, sports, environmental initiatives and more.
“We do not take the measures we introduce lightly, it requires a great deal from all of us at Paf when we implement responsible gaming measures that other operators in the industry do not have. At the same time, we are proud to stand by what we believe is the right and responsible way forward,” said Christer Fahlstedt.
In 2025, Paf chose to lower the loss limit to 16,000 euro for all customers and to 6000 euro for young people aged 20–24. This year in February 2026, the general mandatory loss limit was further reduced to 15,000 euro. The latest reduction means that Paf has now halved the original loss limit that was first introduced in 2018.
The post Paf Passes Half a Billion Euros for the Benefit of Society appeared first on Eastern European Gaming | Global iGaming & Tech Intelligence Hub.
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