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iGaming has a product quality problem and the earnings calls are starting to show it

Published

2 months ago

May 26, 2026

igaming-has-a-product-quality-problem-and-the-earnings-calls-are-starting-to-show-it

By Conor Durnin, Co-Founder of The Unit

For years, the iGaming and sports betting industries have been able to deprioritise product innovation by turning their focus to aggressive customer acquisition spend and market growth. As long as new market opportunities have arisen and promotional activity has remained effective, operators have typically seen strong topline growth with this approach.

A look at some of the most recent earnings calls, however, suggests that the cracks are starting to appear in this model. Many global operators have become aware of this, with shareholder reactions prompting a return to a more customer-centric approach.

In their Q1 2026 earnings update, Flutter acknowledged that FanDuel had a smaller customer base than expected at the end of last year. Their CEO Peter Jackson publicly stated that the business needed to “go back to basics” to counter its issues with retention. Recently, the company reduced full-year EBITDA guidance from approximately $3.3bn to $2.9bn, while broader reporting pointed toward growing pressure around leadership and performance expectations.

If the dominant player in the U.S. market is openly discussing retention challenges, it suggests the industry is dealing with something much larger than a temporary dip.

Of course, marketing spend can drive downloads, registrations, and first deposits, but it doesn’t compensate for a product experience that fails to retain customers. FanDuel’s marketing succeeded in bringing users through the door, but they have admitted a need to cater to changing customer behaviour. Its post-earnings “improvement plan” focuses on functionality and features, and a product-based strategy.

With plenty of choice at their fingertips, modern betting customers can be unforgiving. If onboarding feels clunky, they leave. If live betting experiences feel slow or unintuitive, they don’t stick around. If same-game parlays are frustrating to build, they’re out.

The challenge for operators is that these UX and UI deficiencies can remain a hidden threat until it’s too late. During periods of market expansion, acquisition spend can cover up poor retention metrics and weak customer experiences. But eventually, markets mature, promotional efficiency declines, acquisition costs rise, and shareholders start demanding sustained profitability, rather than growth. At that point, as FanDuel has demonstrated, product quality becomes one of the primary commercial drivers for success.

Furthermore, the emergence and resilience of prediction markets increase the pressure on operators to focus on product quality. For years, the US sports betting market was heavily protected by state-by-state licensing. If an operator secured market access, invested heavily in acquisition, and established early brand recognition in newly regulated states, they were relatively insulated from competition. The barriers to entry were primarily regulatory and financial, rather than product-led.

Prediction markets, which are only bound by national CFTC regulation, threaten to disrupt that dynamic. While the regulatory position is still evolving, prediction markets are able to scale nationally far more quickly than traditional operators were able to in the post-PASPA expansion era. Hence, we’re seeing the likes of DraftKings make a significant push into the category (albeit one that is weighted towards marketing spend, rather than product).

Many of the traditional advantages sportsbooks once relied upon, including licensing barriers, first-mover advantages, and enormous acquisition spend, are becoming less impactful. In a market with lower structural barriers and more consumer choice, product experience becomes even more important. Simply put, more than ever, operators need to build products that customers genuinely prefer to use.

One of the biggest misconceptions in the industry is that operators do not understand where customer expectations are heading. In reality, most are run by very talented people who are keenly aware of the importance of better live betting experiences, smarter personalisation, stronger engagement mechanics, and more seamless user journeys.

The issue tends to be execution capacity. Internal product and engineering teams are often overwhelmed by maintaining existing systems, supporting market launches, handling integrations, and meeting regulatory obligations. That leaves very little room to innovate and create the projects that can be true difference makers.

Naturally, there’s no shortage of product investment among operators, but they may lack the capacity and dynamism to execute meaningful innovation fast enough to keep pace with the kind of changing customer expectations and behaviours that FanDuel recently referenced.

In mature markets, execution speed is a competitive advantage in itself. At The Unit, we partner with operators across regulated markets who are aware of the opportunities of quality product, but who need to outsource to achieve the capability and bandwidth required to execute quickly enough.

That may involve launching new betting products ahead of a major tournament, improving same-game parlay experiences before a new season, scaling frontend capability across multiple jurisdictions, or modernising legacy systems without disrupting existing operations.

FanDuel have been astute enough to recognise that ongoing success isn’t contingent on spend to fuel acquisition, preferring instead to focus on identifying customer behaviours faster, and retain customers more effectively.

The operators that build the infrastructure, partnerships, and delivery models needed to execute quickly, will create sustainable long-term advantages. The rest may learn that while marketing can bring customers through the door, only product quality convinces them to stay.

The post iGaming has a product quality problem and the earnings calls are starting to show it appeared first on Americas iGaming & Sports Betting News.

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Weekend Reels | Week 30: Slot Drops & Trends

Published

2 days ago

July 24, 2026

Wladimir P.

weekend-reels-|-week-30:-slot-drops-&-trends

Here are this weeks latest slots releases compiled by Eastern European Gaming

Spinomenal has released 3 Fuego Chillies, a new 5×3 video slot themed around a Mexican street fiesta. The game ships with a feature-led Bonus Game and a top prize billed as a Grand Jackpot of x3,000 the total bet.

CT Interactive has released its latest slot game, 40 Mega Star. As the night sky comes alive with countless shimmering lights, only a select few stars have the power to capture attention and become true Mega Stars.

TaDa Gaming has expanded its popular Unlimited Fortune mechanic with the launch of Joker Coins Unlimited Fortune. Combining Lock & Respin, progressive bonus expansion, jackpots, multipliers and the signature Unlimited Fortune feature, this compact three-reel release delivers layered gameplay and win potential of up to 5000x.

Blueprint Gaming is releasing an upgraded version of Super Graphics Upside Down exclusively on Lottomart, giving Lottomart’s UK players early access to the title. Originally launched in 2021, Super Graphics Upside Down is being re-released with a new bonus wheel feature and an increased max win potential, rising from 250X to 3000X, according to the companies.

ICONIC21 has released Wild Gold Mine 2, a high-volatility sequel to its Wild Gold Mine slot. The game is played across 243 ways and launches with multiple RTP configurations, with a stated top prize of 10,000x.

Games Global has launched Rumble Kong CASHINGO, a new jungle-themed online slot developed with exclusive studio partner Alchemy Gaming. The title went live on 23rd July 2026. Rumble Kong CASHINGO is a 5×5, 3,125 ways-to-win game built around an expanding CASHINGO collection grid.

Swintt has released a new slot from its Elysium Studios label, titled Odyssey Hold & Win. The supplier said the game is built around a Hold & Win collection mechanic and features a stated maximum win of 3,317x. Odyssey Hold & Win runs on a 4×4 grid that can expand to 4×8 when Athena appears, according to the company.

ELA Games has released a new slot, Age of Cleopatra, adding another ancient-Egypt theme title to its portfolio. The studio positions the game as a medium-volatility release and says it is available to demo now. Age of Cleopatra runs on a 5×3 reel set-up with 25 paylines.

Endorphina has launched Zalatar, a new myths-and-legends themed online slot, expanding its recent run of fantasy-leaning releases. The supplier said Zalatar is a 5-reel, 3-row game with 25 fixed paylines, 96.03% RTP and high volatility.

The post Weekend Reels | Week 30: Slot Drops & Trends appeared first on EE Gaming | Global iGaming & Tech Intelligence Hub.

Awards

Slotsoo Awards 2026 Celebrate the Best Casinos and Game Providers

Published

2 days ago

July 24, 2026

Wladimir P.

slotsoo-awards-2026-celebrate-the-best-casinos-and-game-providers

Slotsoo is proud to announce the winners of the Slotsoo Awards 2026, recognising the online casinos and game providers that have delivered the best player experiences over the past year. Now firmly established as an annual celebration of excellence, the awards continue to recognise the companies setting new standards for quality and innovation across the iGaming industry.

Spotlighting the Best Game Providers of 2026

Following last year’s successful debut, the Slotsoo Game Provider Awards returned for a second year to recognise the studios pushing online slots forward through original ideas, engaging gameplay, and consistently high-quality releases. This year’s winners are:

The Machine MVP – Pragmatic Play
Bonus Buyer – Eurasian Gaming
Volatility Virtuoso – 1spin4win
Jackpot Jumbo – Platipus Gaming
Symphony Spinner – Peter & Sons
Reel Renegade – TaDa Gaming
Promising Prodigy – EXCO Game Studio

Pragmatic Play retained the prestigious Machine MVP award for a second consecutive year, while every other category crowned a new winner, highlighting the emergence of fresh talent and new ideas among game providers.

Casino Awards Return for a Fourth Year

Since their debut in 2023, the Slotsoo Casino Awards have celebrated the operators raising the standard for online casino experiences. This year’s winners continue that tradition, earning recognition for excellence across bonuses, withdrawals, gamification, and overall quality. The seven winners for 2026 are:

The Gambling GOAT – Lunar Spins
The Bonus Buff – Go4Casino
The Loyalty Lord – Valhalla Wins
The Withdrawal Wizard – Taste Vegas
The Gamification Guru – Lucky Fuel
The Payout Professor – Stupid Casino
The Noisy Newcomer – Kudos Bet

While the Game Provider Awards saw several first-time winners, the Casino Awards reflected the continued strength of a few established operators. C24 Partners enjoyed a particularly successful year, with four awards going to brands from its portfolio, including the main trophy The Gambling GOAT.

Recognition That Goes Beyond Popularity

Unlike many industry awards, the Slotsoo Awards are not decided by public voting. Winners are selected by the Slotsoo team after evaluating casino operators and game providers throughout the year. Each nominee is assessed on factors such as player value and innovation.

This approach ensures that both established industry leaders and ambitious newcomers have an equal opportunity to be recognised. Whether it’s a casino redefining loyalty rewards or a game studio introducing fresh mechanics, the awards highlight companies that genuinely move the industry forward.

Other News from Slotsoo.com This Summer

The Slotsoo Awards weren’t the only milestone for the company this summer. In June, the team attended the HIPTHER Baltics & Nordics Gaming Conference in Tallinn, connecting with industry professionals, exploring the latest developments in iGaming, and returning home with plenty of inspiration.

July marked the publication of Slotsoo’s first book, The Casino Player’s ABC, written by Markus Björk, Head of Content. This tongue-in-cheek ABC book for adults takes a humorous look at the ups and downs in slot gaming. Markus Björk comments:

“The awards and the book may seem like very different projects, but they share the same goal. Both are about celebrating what makes this industry unique and helping players navigate it with a sense of humour.”

With another successful awards season, the publication of their first book, and an active presence at industry events, 2026 has been one of Slotsoo’s busiest and most exciting years to date.

The post Slotsoo Awards 2026 Celebrate the Best Casinos and Game Providers appeared first on EE Gaming | Global iGaming & Tech Intelligence Hub.

BETBY

BETBY Builds on a Strong Start to 2026 with Solid H1 Sportsbook Growth

Published

2 days ago

July 24, 2026

Wladimir P.

betby-builds-on-a-strong-start-to-2026-with-solid-h1-sportsbook-growth

BETBY, the Tier 1 sportsbook supplier, has continued its strong start to 2026, delivering solid year-on-year growth across its business during the first half of the year. Building on the positive Q1 results reported in April, the supplier’s performance was supported by continued market expansion, product innovation, and strong activity across its operator partnerships.

During the first half of 2026, BETBY’s sportsbook Gross Gaming Revenue (GGR) increased by 42.7% compared to H1 2025. The number of active players across the provider’s partner network grew by 47%, while the total number of bets placed rose by 21.2%, reflecting sustained growth across both new and existing operator partnerships.

The period also saw BETBY further expand its product ecosystem through several key launches and developments. Among them was BETBY Predictions, the industry’s first fixed-odds prediction markets feed, opening a new betting vertical for operators. The supplier also introduced Stories, an engagement feature built around a familiar, interactive content format and delivered directly within the sportsbook experience.

The FIFA World Cup provided an additional boost during the last three weeks of June, generating high levels of betting activity across BETBY’s partner network and demonstrating the scalability and reliability of its sportsbook during the world’s largest sporting event.

BETBY’s proprietary esports feed, Betby Games, also delivered continued growth during H1 2026, recording a 28% year-on-year increase in Gross Gaming Revenue. Active players grew by 46%, while the number of bets placed rose by 14.8%. These figures reinforce Betby Games’ importance within BETBY’s broader product portfolio.

Leonid Pertsovskiy, Chief Executive Officer at BETBY, said: “After a strong first quarter, we are pleased to see that the positive trend continued throughout the first half of the year. These results reflect the strength of our long-term strategy, combining continued market expansion with a clear focus on product innovation and helping our partners grow.

“The launch of products such as BETBY Predictions and features like Stories, alongside the continued evolution of Betby Games, demonstrate our commitment to delivering solutions and technology that create measurable value for operators. We are proud of what we have achieved so far this year and remain focused on continuing this progress throughout H2.”

The post BETBY Builds on a Strong Start to 2026 with Solid H1 Sportsbook Growth appeared first on EE Gaming | Global iGaming & Tech Intelligence Hub.