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SOFTSWISS and Kantar Survey Review: What Operators Look For in Casino Platforms and Game Hubs

SOFTSWISS, a leading tech provider with over 15 years of experience in iGaming, reveals key takeaways from a recent customer survey conducted by Kantar. The findings highlight the essential features operators prioritise when selecting casino platform software and game hubs.
Lately, SOFTSWISS has shared the needs and expectations of iGaming operators when choosing a software supplier, revealed during a customer survey conducted in November 2024 by Kantar, the world’s leading analytics agency. Digging deeper into the survey results, SOFTSWISS shares specific characteristics vital for particular products.
Importance of Game Performance for Game Hubs
Operators have specific requirements for game hubs. The top 5 most important of them are:
- Uninterrupted game performance
- Timely response, and fast resolution of technical issues
- Regular expansion of game offerings and providers
- Integration support and ongoing assistance with the API
- A broad portfolio of providers and games
The characteristics above are vital for around 90% of iGaming operators participating in the customer survey. The rankings within the top five have shifted, with some characteristics gaining greater importance among respondents compared to the 2023 survey. For example, now, a broad portfolio of providers and games is essential for 89% of respondents, while only 73% pointed it out in 2023.
A fairly high level of satisfaction with the vital characteristics resulted in an overall satisfaction score of 8.1 out of 10 for the SOFTSWISS Game Aggregator. Half of the respondents rated the product 10 or 9. The satisfaction with the customer support service was even higher – 8.4 out of 10. Over half of the respondents indicated that they would recommend the SOFTSWISS Game Aggregator.
Casino Platform Flexibility in Focus
According to the iGaming operators, the top 5 vital characteristics of casino platform software are:
- Flexibility of back office settings
- Casino infrastructure monitoring and fault tolerance
- Marketing and statistical reports
- Flexible CRM configuration system
- Support of various payment systems
All the parameters above are crucial for more than 80% of respondents, highlighting the importance of flexibility, customisation, and variety. Generally, a customised approach is important not only for casino platform providers but also for a broader audience. It is essential for payment systems, affiliate marketing, gamification, and other aspects of iGaming and entertainment.
iGaming operators highly evaluated the strong characteristics of SOFTSWISS, such as its 24/7 availability and functionality, the ability to create new opportunities for business revenue growth, efficiency and transparency in the process of resolving technical issues, and flexible approach to collaboration terms.
The survey revealed an overall satisfaction index of 7.4 out of 10 for the SOFTSWISS Casino Platform. At the same time, the overall satisfaction with the customer support services was higher – 7.8 out of 10, marking an increase of 0.5 points compared to the 2022 survey results.
Vitali Matsukevich, Chief Operating Officer at SOFTSWISS, summarises: “Creating outstanding products begins with a deep understanding of clients’ needs. The survey highlights the growing demand for flexibility and innovation in iGaming solutions. Operators prioritise comprehensive platforms that support seamless operations, offer robust customisation, and drive business growth. With its focus on top-notch solutions and a collaborative approach, SOFTSWISS solidifies its role as a trusted partner, empowering operators to navigate and excel in the highly competitive industry.”
The SOFTSWISS team is ready to discuss recent iGaming trends and collaboration opportunities at the prime iGaming event of 2025, ICE Barcelona on 20–22 January. Partners and customers can book a meeting at stand 2G42 via the link.
About SOFTSWISS
SOFTSWISS is an international technology company with over 15 years of experience in developing innovative solutions for the iGaming industry. SOFTSWISS holds a number of gaming licences and provides comprehensive software for managing iGaming projects. The company’s product portfolio includes the Online Casino Platform, the Game Aggregator with over 23,500 casino games, the Affilka Affiliate Platform, the Sportsbook Software and the Jackpot Aggregator. In 2013, SOFTSWISS revolutionised the industry by introducing the world’s first Bitcoin-optimised online casino solution. The expert team, based in Malta, Poland, and Georgia, counts over 2,000 employees.
The post SOFTSWISS and Kantar Survey Review: What Operators Look For in Casino Platforms and Game Hubs appeared first on European Gaming Industry News.
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LiveScore Group signs with Enteractive to boost active players

LiveScore Group partners with Enteractive to run reactivation campaigns across its LiveScore Bet and Virgin Bet brands
Enteractive, the industry leader in player conversion and reactivation services, has been engaged by LiveScore Group, home of a global sports updates provider and online sportsbook operations, to support their existing CRM services with bespoke reactivation campaigns aimed at winning back players from lapsed accounts.
Enteractive will run activation projects for LiveScore Bet and Virgin Bet, LiveScore Group’s sportsbook and casino brands, focusing on both activation of registered non-funded player accounts and reactivation campaigns to bring back lapsed players.
LiveScore Bet offers customers in the UK, Ireland, Bulgaria, and Nigeria a refreshed betting experience within the LiveScore Group ecosystem. Meanwhile, Virgin Bet, operating exclusively in the UK as a sportsbook and casino brand, leverages the iconic Virgin brand to provide a sleek, user-friendly platform tailored for British bettors. Building on the trusted LiveScore brand, both LiveScore Bet and Virgin Bet offer top-line products, promoting a responsible and enjoyable betting option for its players.
LiveScore Bet and Virgin Bet Director, Dominic Vye, commented, “Partnering with Enteractive allows us to broaden our service offerings and engage our audience in new and exciting ways. Enteractive’s personalised approach to player engagement stands out in its ability to deliver real impact. This one-on-one approach will help us re-engage audience segments which we’ve found respond better to the more personal touch.”
Enteractive engages one-on-one with millions of players around the world, and is recognised as one of the top revenue generators globally for the iGaming sector. Enteractive’s proprietary (Re)Activation Cloud™ technology platform allows a fast and seamless integration of selected player databases, with native-speaking agents able to engage with players in each market with real-human outreach by phone.
Pedram Padidar, Enteractive COO, added, “LiveScore Group has built a strong ecosystem for sports fans and bettors alike, and we’re pleased to bring our expertise into that space. Effective reactivation isn’t just about re-contacting players, it’s about knowing when and how to engage in ways that feel relevant and personal. That’s where we can add real value. Our role will be to complement their CRM strategy with a more personal approach, helping to reconnect with players in a way that puts the user experience first.”
Enteractive’s native-speaking call agents support iGaming brands across every time zone. In the last year, Enteractive engaged with over 12 million players, delivering over 350% ROI and generating over €60 million in additional revenues for global operators.
With native speaking call agents supporting iGaming brands across the globe, Enteractive converts more than 20,000 players every month for a variety of leading operators.
The post LiveScore Group signs with Enteractive to boost active players appeared first on European Gaming Industry News.
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Red Rake Gaming Unveils “Sherlock and the Stolen Gems,” a Slot Full of Mysteries and Big Wins

Red Rake Gaming expands its slots portfolio with the launch of Sherlock and the Stolen Gems, an exciting new adventure starring the most famous detective of all time. This slot invites players to solve the mystery of the missing gems, combining an immersive atmosphere with innovative features that elevate the gameplay experience.
With a 6×6 reel format, Cluster Pays, and the thrilling “Cascading Reels” feature, each spin can trigger a chain of winning combinations that keeps the pace and excitement alive at every moment.
Among its key features are the “Sticky Clusters,” activated when clusters of seven or more identical symbols connect horizontally or vertically. These clusters lock in place on the screen and trigger a Respin on the remaining symbols. Furthermore, the locked clusters can expand during subsequent Respins, creating a highly attractive cumulative effect. The “Expanding Sherlock” feature kicks in after a win, expanding the reels to an 8×8 format and awarding an additional Respin, significantly increasing the winning potential.
Sherlock’s eternal rival, Moriarty, also makes an appearance with a unique feature that transforms the symbols around him into one single powerful 3×3 cluster with great winning potential.
The Free Spins Round is triggered by landing three or more BONUS symbols and takes place on the expanded 8×8 reel grid. During this phase, the Big Ben meter comes into play, allowing players to collect BONUS symbols to earn extra spins and powerful multipliers, adding an extra layer of excitement and reward.
With a captivating storyline, high-quality graphics, and features designed to maximize player engagement, this slot is a must-have addition for operators seeking differentiated, high-performing content.
With this new release, Red Rake Gaming continues to strengthen its portfolio with dynamic and innovative titles tailored for all markets. Furthermore, this slot—like the rest of the company’s offering—is integrated into Red Rake’s well-established tournament tool, enhancing player engagement and entertainment even further.
The post Red Rake Gaming Unveils “Sherlock and the Stolen Gems,” a Slot Full of Mysteries and Big Wins appeared first on European Gaming Industry News.
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With Stake Engine, developers can launch a game in as little as 24 hours

Stake Engine continues its path of innovation and transformation within the developer ecosystem. Today, as part of its official launch to everyone, the more than 6,000 developers who have signed up to be part of the new generation of iGaming creators will gain access to major innovations: an iGaming industry’s fully integrated developer testing tool – purpose-built for games running on the Stake Engine Remote Gaming Server (RGS) – a new developer forum designed to connect developers, share insights, and inspire creativity, and an accelerated approval process enabling games to go live in just 24 hours.
Instant game testing
The newly launched Stake Engine Developer Testing Tool allows developers to test their games directly within the Stake Engine RGS environment – eliminating the need for separate staging setups. Key capabilities include:
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Instant toggling between currencies, languages, and device types.
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Wallet balance simulation to test transaction scenarios across the player journey.
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Seamless switching between local development builds and live published versions.
“This is the first time iGaming developers can test so flexibly and directly on the same system that powers their live games,” said Hayden Bruin, Engineer at Stake Engine. “We’ve built a tool that removes friction, speeds up testing, and makes creativity easier to execute.”
Stake Engine Community forum: Officially live for collaboration
Launched in parallel, the “Stake Engine Community” forum will serve as a central meeting place for the Stake Engine development community, offering:
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Expert insights and tailored recommendations.
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A space for Q&A with peers and Stake Engine experts.
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Discussion boards to share solutions, knowledge, and inspiration.
Empowering Speed, Quality, and Creativity
“With the launch of our testing tool and forum, we’re giving developers the speed, confidence, and collaborative environment they need to deliver exceptional gaming experiences,” added Hayden Bruin, Engineer at Stake Engine.
With the official launch of these two initiatives, Stake Engine takes a significant step toward streamlining development cycles and fostering a thriving creative ecosystem for iGaming.
Developers now benefit from monthly payments and a transparent view of their total bets, along with an accelerated approval process that gets games live in just 24 hours. This reduces barriers and speeds innovation. And this is only the beginning: provably fair and stateful games are on the horizon, set to open new possibilities for transparency, trust, and gameplay innovation.
The post With Stake Engine, developers can launch a game in as little as 24 hours appeared first on European Gaming Industry News.
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