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Compliance Updates

Hacksaw Gaming Streamlines Compliance Operations with Vixio’s Technical Compliance Tool

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Vixio, a leading provider of regulatory intelligence solutions, is proud to announce that it has partnered with leading gaming supplier Hacksaw Gaming to strengthen its regulatory compliance processes amid increasing scrutiny from global gambling authorities, amid increased global focus on industry standards and practices

Faced with the challenge of tracking and interpreting evolving technical requirements across multiple jurisdictions, Hacksaw Gaming has adopted Vixio’s Technical Compliance Tool to navigate an increasingly demanding compliance landscape for B2B suppliers.

The Technical Compliance Tool is the first of its kind to offer a one-stop solution for navigating technical requirements for gambling operators and suppliers. Vixio analysts monitor over 200 regulatory sources and have tracked 43 regulatory updates across global critical jurisdictions for technical compliance since September 2024.

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“Prior to using the Vixio Technical Compliance tool, we had an internal database… it would take three to five hours a week to ensure everything was updated and go through multiple sheets and resources to ensure the changes. But, now [with Vixio’s Technical Compliance Tool], it takes just a couple of minutes,” said Gabriel Fenech, CTO, Hacksaw Gaming. “Now we use those resources for other day-to-day matters.”

The Technical Compliance Tool offers a centralised, regularly updated source of information on technical requirements for regulated gambling markets, helping B2B suppliers like Hacksaw Gaming ensure timely, accurate compliance without the manual burden. Since launch, Vixio has added over 3,500 unique resources where the regulations for technical compliance are referenced. Earlier this year, the product was also expanded to include infosecurity requirements.

Commenting on the partnership, Roger Cowin, Technical Compliance Specialist, Vixio, said: “As the regulatory landscape becomes more complex, it’s critical for suppliers to have reliable, up-to-date information at their fingertips. Our mission is to empower firms like Hacksaw to navigate regulatory challenges with clarity and precision.”

The benefits of implementing the Vixio Technical Compliance Tool were immediate and far-reaching, with Fenech explicitly calling out the following:

  • Efficiency gains: “We would carry out all of this research manually… now everything is in one place.”
  • Easily compare jurisdictions: “The ease of comparing jurisdictions and having the main requirements per market so easily accessible is what makes it so attractive.”
  • Quick references: “I really appreciate that there is a link to the actual regulation, so we can even check it ourselves and reference it, if need be.”
  • Improved onboarding: “Some of my team members are still in training… the fact that they have the tool to refer to means they can analyse particular requirements themselves, and it’s just more efficient for the whole team.”
  • Confidence in expansion: “This will also make upcoming market entries much easier, and I foresee there will be quite a few in the coming years.”
  • Customer support: “I had some questions about upcoming regulations in Spain… I got replies really quickly, and the replies were all very detailed.”

The partnership reflects a growing need for intelligent compliance solutions as gaming suppliers expand into new and increasingly regulated markets. By integrating Vixio’s platform, Hacksaw Gaming is not only enhancing its internal processes but also reinforcing its commitment to responsible and compliant operations.

The post Hacksaw Gaming Streamlines Compliance Operations with Vixio’s Technical Compliance Tool appeared first on European Gaming Industry News.

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Australia

VGCCC Fines Werribee RSL for Self-exclusion Failures

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The Victorian Gambling and Casino Control Commission (VGCCC) has fined the Werribee RSL $30,000 for failing to prevent 2 self-excluded customers from gambling.

VGCCC CEO Suzy Neilan said: “This is the first time the VGCCC has taken disciplinary action against a club or hotel for self-exclusion breaches.

“Self-exclusion programs empower people to manage their gambling by registering to be temporarily or permanently blocked from entering gambling areas of clubs, pubs and casinos.

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“By failing to respect a person’s decision to self-exclude, a venue may put customers who have decided to take a break from gambling, or quit altogether, at risk of experiencing gambling harm.”

In January 2024, the VGCCC received an anonymous tip-off that a self-excluded person entered the Werribee RSL gaming room and used the poker machines. The venue self-reported a second breach in May 2024, after realising a different customer had gambled at the venue on at least 4 occasions between February and May 2024.

Ms Neilan said: “Taking disciplinary action is the last resort. We would prefer venues take their harm minimisation responsibilities seriously by complying with their legal obligations, including through the effective implementation of tools like self-exclusion.

“Venues and their staff are the last line of defence for self-excluded customers, who should be able to trust that their decision to self-exclude will be respected. They must have the appropriate controls in place to prevent self-excluded people from entering gaming rooms.”

The VGCCC acknowledged that Werribee RSL cooperated with the investigations and has since taken steps to strengthen its procedures. These include improved and regular staff training, daily audits of the self-exclusion register and greater use of technology to identify self-excluded customers who attempt to enter the gaming room.

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This remedial action was taken into consideration in determining the amount of the fine.

The post VGCCC Fines Werribee RSL for Self-exclusion Failures appeared first on European Gaming Industry News.

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Compliance Updates

Konami Gaming Awarded Gaming-related Vendor License in the UAE

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Konami Gaming Inc. announced successful completion of Gaming-related Vendor Licensing in the United Arab Emirates (UAE), a key emerging market for commercial gaming. Konami Gaming is among the first in the industry to be awarded a Gaming-Related Vendor License by the General Commercial Gaming Regulatory Authority (GCGRA), an independent entity of the UAE Federal Government with exclusive jurisdiction to regulate, license, and supervise all UAE commercial gaming activities. A leading global provider of casino games and casino management systems, Konami has been awarded official license to serve the UAE’s developing gaming market with its award-winning products and services.

“Since Konami Gaming’s inception, our global growth has been achieved with an unwavering commitment to compliance. As the United Arab Emirates expands its economy to the regulated commercial gaming space, Konami is dedicated to supporting this market with the same integrity, innovation, and excellence we bring to all 431 gaming jurisdictions we serve worldwide,” said Tom Jingoli, president & chief operating officer at Konami Gaming.

For a quarter century, casino players have enjoyed Konami Gaming’s slot machines for the Class III gaming space, in which game outcomes are determined by random number generators (RNG). The company has since expanded its world-famous casino entertainment to online gaming and a variety of central determination market sectors. Additionally, Konami Gaming has spent over 20 years delivering its industry-leading SYNKROS casino management system to some of the largest and most diverse gaming destinations on earth, with ultra-reliable 99.99% uptime.

The post Konami Gaming Awarded Gaming-related Vendor License in the UAE appeared first on European Gaming Industry News.

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Australia

ACMA: ReadyBet Breaches Gambling Self-exclusion Rules

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The Australian Communications and Media Authority (ACMA) has issued ReadyBet with a remedial direction after the company marketed to customers who had registered with BetStop – the National Self-Exclusion Register (NSER).

An ACMA investigation found ReadyBet sent 273 texts and push notifications from its mobile app to self-excluded individuals.

Separately, the company also failed to promote the NSER in 2342 push notifications despite it being mandatory to promote BetStop in any marketing electronic messages.

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The ACMA issued the remedial direction so that ReadyBet takes action to prevent it breaching the rules in the future.

Under the remedial direction, ReadyBet must commission an independent review of its marketing systems, including its use of third-party suppliers.

ReadyBet must also engage a provider to deliver training to its staff to avoid messages being sent to self-excluded individuals.

The ACMA may seek civil penalties if ReadyBet does not comply with the remedial direction.

The post ACMA: ReadyBet Breaches Gambling Self-exclusion Rules appeared first on European Gaming Industry News.

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