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National Gambling Support Network helps over 110,000 people as self-referrals increase by 50% since April 2023
New data released today reveals how many people have been supported by the National Gambling Support Network (NGSN) since its launch in 2023, with data also showing an increase in self-referrals by over 50% in year two. Waiting times for a first assessment are also shown to be offered after an average of just two days.
Since April 2023, the NGSN has supported over 110,000 people over the two years since launch. This is based on the number of individuals who accessed services including the National Gambling Helpline, regional providers, primary care and residential services. These fall into three tiers of support (Tiers 2-4) including assessments, brief interventions, extended brief interventions (EBI), treatment sessions, reviews and aftercare.
The impact of a region-first approach, which is designed to deliver local support and services for people, and access to providers with knowledge and understanding of the local community, can be seen through more individuals accessing support directly from their local provider, with self-referrals into the system increasing by over 50% since launch.
Brief Interventions (BI), which involve short-term strategies aimed at addressing gambling harms through time-limited conversations, allow early engagement and support before challenges escalate, and offer advice and signposting to further help if required. Increasing early support has been central to the NGSN and as a result, these have seen a significant rise in the second year of the Network, having nearly doubled with a 93% increase, from 11,000 to over 21,000 people receiving a meaningful intervention.
Person-centered support means that people are also accessing the service that works for them and around their personal lives and circumstances, such as peer support, group work and 1:1 therapy. The average waiting time for a first assessment is now an average of two days across the network.
Through increases in outreach and engagement activity and improvements to tools such as the GambleAware service finder to enhance awareness of support available amongst frontline professionals and the public, individuals are more likely to engage with local support services directly.
Since the launch of the GambleAware service finder website in July 2024, we have seen an estimated 21,000 people directed to NGSN provider referral options, which includes links to email addresses, phone numbers, self-referral forms and websites.
Those with the most severe cases of gambling harm will often require Tier 4 treatment, which is the most specialised and intensive level of care within the NGSN, where a person stays at a residential treatment centre.
Jackie Menzies, from Southport, is one person who has benefited from the support of the NGSN and its tier 4 care. Jackie started gambling when he was 20, and after realising that the effects of gambling harms were having an impact on his mental health and wellbeing, he was directed to support from Cheryl Williams at NGSN provider, Adferiad, with the service he received described as “lifesaving.”
Jackie, now 38, said: “I owe Cheryl and the team at Adferiad my life.
“From the moment I was introduced to them, I was contacted, informed, and treated with respect and understanding for both myself and my addiction. I was guided and informed of what options might be available to me and how I might be able to get help.
“I had treatment at their Parkland Place Centre and from the empowering attitudes of the staff, I have enrolled in a Level 3 counselling course at my local college, and I’m looking to the future to be able to help people who are suffering from addictions like I am to grow and be able to find peace and happiness again.”
Anna Hargrave, Deputy Chief Executive at GambleAware, says: “The second year of the National Gambling Support Network presented an opportunity to take the learnings from year one and focus on how we can best support those affected by gambling harms.
“We’ve seen an increase in the number of people being supported and importantly, an increase in brief interventions and self-referrals, which means we can support people earlier and reduce the potential for further harm.
“The expertise within the Network is unrivalled and providers play a key role in helping people across the country, whether that be at the start of their journey, or supporting them at the end. We look forward to working with the future commissioners and the NGSN with the integration of the network into the future system to ensure providers can continue offering their crucial services.”
Significant work has gone into improving the support and care individuals receive, with the NGSN delivering a range of successful interventions, from increased prevention activities and community-based early interventions to continued development on expanding more efficient pathways into structured treatment. In so doing, this has ensured and enabled more people to access support and achieve strong outcomes, through a no wrong door system to reducing the impact of gambling harms.
Joy Allen, Police & Crime Commissioner for Durham and vocal advocate for prevention of gambling harms, said: “Gambling, like any addiction, has the power to completely control the lives of those affected and those closest to them. It can negatively impact individuals financially, emotionally, socially and in terms of their mental wellbeing.
“We need to think of gambling-addiction in the same way in which we think of and support those with Drugs and Alcohol addiction. It is an illness that can lead people to commit crime to feed their addiction and those in its thrall need rehabilitation, not censure. It can certainly lead to abject misery. It is estimated that there are nearly 500 gambling related suicides a year in England highlighting the urgent need to encourage more people to seek help. In 2023 around 5% of the North East population aged over 16 was classified as an ‘at risk’ gambler, often spending more than they afford and chasing losses leading to financial strain, anxiety and stress.
“In response, and in line with the priorities I’ve placed on tackling gambling harm, Durham Constabulary has signed the National Gambling Charter which commits the Constabulary to providing specialist training for its officers so that they can identify those at risk and signpost them towards support. I urge other organisations to do the same. Collectively we can, and will, do more.”
The National Gambling Support Network is available for anyone who is experiencing harm from gambling and wants support for it, including people who are affected by someone else’s gambling. All services are free and confidential.
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Evoplay, the award-winning game development studio, has released Don Juan Peppers, a fiery new slot that blends bold bonus features with festive flair.
Set in a sun-soaked Mexican town bursting with colour, rhythm and celebration, the game invites players to join the charismatic Don Juan himself for a lively fiesta across 20 fixed paylines.
The action centres around two types of bonus symbols. Landing three Chili Bonus icons on reels two, three and four triggers seven Free Spins. During Free Spins, each appearance of a Chili Bonus symbol awards an Instant Chili Prize corresponding to the value shown above its reel.
Meanwhile, landing six or more Bonus symbols activates the bonus game. In this mode, all Bonus and Chili icons lock in place and reset the spin counter to three. Chilis in this round boost the value of up to four Bonus symbols before transforming and continuing the chase for bigger wins.
The bonus game also gives players a shot at four fixed jackpots: MINI, MEGA, SUPER, and the GRAND prize of 3,000x the bet. For players who want to skip straight to the fiesta, a Bonus Buy feature offers direct access to either the Bonus Game or Free Spins.
Don Juan Peppers is the latest release in Evoplay’s growing portfolio of standout slots, blending engaging gameplay with vibrant storytelling and proven features.
Ivan Kravchuk, CEO at Evoplay, said: “Don Juan Peppers is a celebration of bold design and dynamic mechanics. By blending familiar bonus features with a distinctive aesthetic and rhythmic theme, we’ve created a slot that feels both familiar and fresh.
“It’s a fantastic showcase of our approach to delivering high-performing content with real personality.”
The post Evoplay starts a big fiesta in spicy new title Don Juan Peppers appeared first on European Gaming Industry News.
The Greek casino industry is undergoing a major transformation, with high-profile investments and relocations redefining the market.
While casinos now account for a smaller share of the broader gambling industry, with the total Greek gambling market reaching $31.5 billion in wagers in 2023 and gross gaming revenue of $2.8 billion, the flurry of new licenses, relocations and integrated resort projects is reshaping the sector and attracting international attention.
Following global trends, Greek casinos are evolving into integrated resorts, where gambling is just one part of a broader entertainment and hospitality experience.
These resorts aim to attract high-end tourists, generate consistent visitor flows, boost tax revenue and enhance Greece’s international brand in luxury tourism. The next five years will be critical in establishing Greece as a leading Mediterranean destination for integrated resorts.
Leading the wave is the Hard Rock Hotel & Casino Athens at the former Ellinikon site, a project valued at $1.6 billion. The venture is a partnership between Hard Rock International (51%) and GEK TERNA (49%), a major Greek construction and energy company, set to create one of Europe’s largest integrated resorts.
Standing 646 feet (197 meters) tall with 42 floors, the resort will include a five-star hotel, a conference center, event spaces and a casino built to international standards. Completion is expected within three years, creating three thousand construction jobs and three thousand permanent positions once operational.
Another key development is the relocation of Parnitha Casino to Marousi. The plan, initially proposed thirteen years ago, overcame legal hurdles after the Council of State approved Presidential Decree No. 36 (FEK 79/A/30-3-2023), which permits the transfer and modernisation of the casino into a multifunctional complex.
This Voria complex will occupy 52 acres near Golden Hall—an upscale shopping mall in Marousi—with 27 acres allocated for public spaces and 25 acres housing the casino, a five-star hotel with 150 rooms, a 1400-seat auditorium, dining, entertainment areas and a 636-space underground parking garage.
The $270 million investment is projected to create three thousand construction jobs and three thousand permanent positions, with completion expected three years after the building permit, anticipated in September 2025.
Three other casinos—in Rio, Alexandroupolis and Corfu—are undergoing financial restructuring.
Saint George Participations, linked to the Arfani and Chioni families, secured operational approval from the Hellenic Gaming Commission (EEEP) and plans to acquire licenses and control by purchasing existing loans and shares.
Although legally and financially complex, investors have already committed $13 million, signaling long-term involvement even before taking equity stakes.
The EEEP is also preparing to award a new casino license in Gournes, Heraklion, Crete, independent of the broader redevelopment of the former US base managed by Dimand.
Crete’s strategic location, strong tourism and new infrastructure make it highly attractive. The license is expected to be offered via tender by early 2026, drawing international interest.
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The Ukrainian Gambling Council (UGC) has called for a united, tech-based plan to tackle the worldwide increase in illegal online betting.
Viktoriya Zakrevskaya, UGC’s Deputy Chair, said the quick growth of digital platforms has led to more unlicensed operators. These operators often use cryptocurrencies and social media to avoid getting caught and to attract users.
Illegal operators now make up a big part of the $618.7 billion global iGaming market expected by the end of 2025. These platforms often register offshore, use anonymous payments and market online, making it harder to enforce laws against them.
Zakrevskaya pointed out that nations across the globe are trying out solutions that mix rules, tech and people’s involvement. Argentina, for example, has put in place tough age-checking systems and stops blacklisted websites on public Wi-Fi networks. This method, she explained, has made illegal sites harder to reach for at-risk groups such as kids.
In Indonesia, where betting is outlawed, officials have started watching money flows to cut off unlawful activity. Just last year, they froze 26,000 bank and e-wallet accounts tied to illegal betting operations, showing how focused money controls can limit unregulated gambling.
The US struggles with a unique problem because of its scattered rules. Unlawful betting websites are growing almost twice as fast as legal ones in the US. Over 80% of users see ads for unlicensed sites. People are now trying to tighten control on digital money and push big tech companies to better manage gambling content.
Ukraine has stepped up its crackdown. The country’s new watchdog PlayCity, which started after KRAIL was shut down, is teaming up with global tech firms like Meta to take down social media accounts that promote illegal casinos. The government has also blocked more than a hundred unlicensed sites thought to be sending money to Russia. Kyiv thinks Moscow uses the underground gambling world to fund its ongoing war.
A crucial element of Ukraine’s long-term plan involves creating a system to monitor bets and tax income in real time with transparency. The Ministry of Digital Transformation is working with tech experts to construct the platform, which should enhance supervision and boost public confidence in the regulated market.
The post UGC Calls for Global Teamwork to Stop Illegal Gambling appeared first on European Gaming Industry News.
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