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Self-exclusion Standards project launches consultation seeking broader industry input

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Casino Guru is proud to announce the commencement of the third stage of the Self-exclusion Standards project, an initiative led by Dr Margaret Carran, Associate Professor in Law and Associate Dean (Education) at the at The City Law School of City, University of London and sponsored by Casino Guru.
The Self-exclusion Standards project aims to identify the best practice in online gambling self-exclusion in order to help maximise the level of player protection and to help build a robust process of self-exclusion to enable such schemes to truly become an effective barrier between players who struggle with controlling their gambling habits and online gambling in general.
To arrive at a solution, the Self-exclusion Standards project embarked on a comprehensive journey, that fostered cooperation with international stakeholders to create a set of online self-exclusion recommendations that will be available for adoption across different jurisdictions. Previous stages included comprehensive research of existing evidence and a series of meetings of 10 international stakeholders with diverse expertise and experience with online self-exclusion.  To this end, the Self-exclusion Standards project is now entering its final stage, where it will explicitly seek broader consultations with online gambling stakeholders.
Dr.  Carran said of the final stage of the project: “Our draft set of recommendations is based on extensive deliberations of international experts and we believe that it presents the most optimal online self-exclusion code of practice for operators. We now need external feedback to drive inclusion, to gain broader input from all interested stakeholders, including international regulators and the industry to ensure that our final recommendations  could indeed be adopted globally for the benefit of players and the industry alike”. 
Ultimately, the project will culminate in a comprehensive paper consisting of the final Code for Online Self-Exclusion Practice that will be publicly available so it can serve as a reference point for the industry and other interested parties. The paper will assist in driving further research in this field, and will also serve as a stepping-stone for broader discussion about self-exclusion processes, and how existing practices can be re-examined and reinvented.
This final stage seeks broader collaboration specifically to obtain valuable and actionable feedback that can be leveraged to provide quality conclusions that help establish a robust set of recommendations, and that are based on the broader knowledge of the industry. 
This external feedback will help streamline the project’s efforts as it seeks to position itself firmly in the heart of industry as an efficient and effective tool. Consultation is open from now through to September 10, 2024. Preliminary findings will be presented at the EASG Conference 2024 and the final code due to be ready in January 2025.
Šimon Vincze, Casino Guru’s Sustainable and Safer Gambling Lead, noted: “We want to engage the broader industry to increase the impact and benefits of the project. A lot of good work stays on paper or in journals without usage in the real world. We want to change it by actively engaging with the industry.
Find out more about the Self-exclusion Standards project and respond to consultation on the project’s official page, part of the broader Global Self-Exclusion Initiative.
Casino Guru is an independent online casino resource that strongly focuses on leveraging factual and accurate data to inform consumer decisions in the gambling and iGaming industry. Casino Guru is committed to helping players make better-informed decisions and access responsible gambling resources through initiatives and campaigns aimed at the player and the broader gambling community.

The post Self-exclusion Standards project launches consultation seeking broader industry input appeared first on European Gaming Industry News.

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Golden Whale and Cevro team up to advance AI-driven player interaction

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Golden Whale, a provider of machine learning-driven optimisation and decision intelligence for the iGaming industry, has partnered with Cevro, an AI-powered platform designed to automate and enhance player interactions across support and operational workflows.

At the core of the integration is Golden Whale’s Full Model Control framework, which uses ML models to continuously analyse live player behavioural data, enabling more precise decisioning across engagement and incentives, driven by deeper insight into player value, churn probability and behavioural intent. These decisions can then be actioned through Cevro’s AI agents, allowing operators to guide and control player-facing responses with greater precision across multiple channels, including chat, email and helpdesk, with voice capabilities set to follow.

Cevro’s platform supports a wide range of player-facing processes, including bonus queries, KYC checks, payment-related communications and responsible gaming workflows. By introducing decision intelligence into these touchpoints, operators can move beyond reactive support models and toward more proactive, context-aware engagement, where responses are informed by real-time signals around player value and behaviour.

 

Eberhard Dürrschmid, CEO at Golden Whale, said: “Operators are managing an increasing number of player communications across different touchpoints, and many of those processes are still handled in a reactive or manual way. By working with Cevro’s AI agents, we can connect our decision intelligence directly into these communication workflows, enabling operators to respond more precisely and consistently, while also reducing the complexity of managing these interactions at scale.”

 

Chaim Heber, CEO at Cevro, added: “Our focus is on helping operators automate and scale player interactions without losing quality or control. By integrating Golden Whale’s decision intelligence, we can bring a new level of precision into how our AI agents operate, using deeper signals around player value, churn risk and behaviour to guide responses. This not only improves resolution and efficiency but also allows operators to deliver more meaningful interactions that support retention and long-term player value.”

The post Golden Whale and Cevro team up to advance AI-driven player interaction appeared first on Eastern European Gaming | Global iGaming & Tech Intelligence Hub.

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Evoplay strengthens Brazil footprint with bet365 deal

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Evoplay, the award-winning game development studio, has strengthen its presence in Brazil through a new partnership with leading global operator bet365, marking another step in its growth across regulated Latin American markets.

The agreement sees a selection of top-performing Evoplay titles integrated onto bet365’s Brazilian platform, initially starting with standout releases such as Hot Triple Sevens and Temple of Thunder II Bonus Buy.

The partnership enables Evoplay to bring its diverse portfolio of high-performance content to one of the most promising emerging regulated markets, at a time when Brazil’s evolving landscape continues to create new opportunities for operators and suppliers alike.

By collaborating with bet365, a globally recognised brand known for its extensive reach and strong local engagement, Evoplay reinforces its commitment to delivering tailored content that resonates with regional player preferences.

Alex Malchenko, Head of Sales at Evoplay, said: “Partnering with bet365 represents an important milestone for Evoplay as we continue to expand our Latin American presence and build our network of global operator brands. Brazil is a market with huge potential, and we’re excited to bring a selection of our best-performing titles to its players.

“Our focus remains on supporting operators with content that not only meets regulatory standards but also delivers strong player engagement, and this collaboration is a testament to that approach.”

Spokesperson at bet365, added: “We are pleased to partner with Evoplay as we continue to enhance our offering in Brazil.

Their portfolio of localised games aligns well with our commitment to provide high-quality gaming experiences to our customers.

“We look forward to rolling out additional titles in the near future as we strengthen our collaboration with the supplier in this key market.”

Evoplay

Evoplay is a leading iGaming developer with a portfolio of 250+ slots, table, crash, and instant games.

It uses innovative gameplay and cutting-edge design to elevate user experience and bring new audiences to the world of iGaming.

The company’s commitment to innovation and revolutionary products was recognised by the most prestigious industry awards.

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At bet365, it’s always extraordinary!

bet365 Casino is the home of gaming excitement, offering an extensive range of slots to choose from, including multi-layered jackpots, classic fruit games, and the latest innovative titles. Plus, with popular Live Games like Roulette, Blackjack, and Baccarat, there’s always something for every player.

bet365 is committed to Safer Gambling. We promote gambling as an enjoyable leisure activity, and we believe that gambling can only remain this way if you stay in control and gamble responsibly. However, we know that for some people gambling can stop being a harmless leisure activity and become a problem.

bet365 has a range of useful tools to help customers stay in control of their gambling that can be found at https://responsiblegambling.bet365.bet.br/br

The post Evoplay strengthens Brazil footprint with bet365 deal appeared first on Americas iGaming & Sports Betting News.

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WE names Valentina Ursini Group Account Director for IBJR and key clients

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Brazilian agency We has hired Valentina Ursini as Group Account Director, where she will lead business strategy and client relationships for accounts including EMS, Novibet, Jovi and IBJR (Brazilian Institute of Responsible Gaming).

Ursini brings experience from Leo Burnett, Ogilvy and TBWA, where she led global and local accounts for brands including Visa, Procter & Gamble, Motorola, Gatorade, Coty, Kimberly-Clark and Friboi.

“We has something that is rare today: genuine proximity to the client’s business and a very clear ambition for shared growth,” Ursini said.

“I am joining a team that already knows these clients deeply, and I bring a fresh perspective on expansion opportunities, efficiency and brand building.

It is about developing the business in a consistent and relevant way.”

Maurício Almeida, managing director at We, said Ursini’s appointment raises the standard of service for the agency’s strategic accounts.

“She combines expertise, consistency and a very pragmatic business vision, which is exactly what we look for in our model. She understands that client relationships only make sense when they translate into results.”

* The Brazilian Institute of Responsible Gaming is a private industry association representing licensed betting operators in Brazil. Its primary role is to support the development of a regulated, transparent and sustainable gambling market in the country.

The organization focuses on promoting responsible gaming practices, contributing to public policy discussions, and working alongside regulators to ensure compliance with Brazil’s evolving legal framework for betting.

It also advocates for consumer protection, market integrity and the reduction of illegal gambling activities.

In the context of the article, the IBJR appears as a relevant institutional player within the Brazilian iGaming ecosystem, reflecting the growing importance of industry representation as regulation advances.

The post WE names Valentina Ursini Group Account Director for IBJR and key clients appeared first on Americas iGaming & Sports Betting News.

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