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THE FUTURE IS PROMISING. THE WORLD OF LOTTERIES AND BETTING IS EVOLVING, CREATING ASTOUNDING CROSSOVERS WITH THE RETAIL INDUSTRY

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Custom Group presents an unexpected market overview: new technology trends with specific modular and scalable requirements, unprecedented integrated solutions, demand for a global presence with service centres and multi-sector expertise to support partners, distributors, customers and industry players.

The gaming industry is going through an unprecedented revolution. Custom presents the latest innovations and a thorough scenario overview focusing on ICE TOTALLY GAMING – booth S5-211. With more than two decades of experience, Custom is positioned as a leader in the evolution of the Lottery, Gaming and Betting industry. The Group forecasts a +180% increase in turnover for the two-year period 2024-25 based on market data and internal forecasts in the wake of online gaming, which has been growing rapidly for the past two years. In fact, the sports betting sector recorded a 30 percent increase in 2022, winnings amounting to 69 billion € online, once again highlighting the positive trend that will also include the Lottery world by virtue of the 20 new licensing tenders which will ensure further global growth. Custom comes across as strong to ICE with a global and diversified presence, offering the widest range of integrated solutions to multiple markets and enabling all types of stakeholders to choose from the Group’s different solutions and technologies based on unique and synergistic know-how. This -one stop shop- approach opens new horizons and expands opportunities by providing unique services throughout more than 76 different countries.

 

INDUSTRY TRENDS

  • Expertise, Global Presence & Service. Custom, which operates in 76 countries, provides innovative and sustainable technology solutions for different but now increasingly synergistic fields such as Lottery&Betting and Retail. Custom’s global presence ensures total and comprehensive value chain management, guaranteed throughout all stages: design, customisation, pre/after sales and services. 5 Production plants and more than 680 employees including 280 engineers.
  • Phigital: Self-Service evolution and convergence of online and physical. The U.S. market for self-service systems is estimated at $4.5 billion by 2026. Custom provides advanced self-service solutions capable of ensuring high security standards, including smart lockers as well as anti-corruption and anti-fraud technologies. In fact, Custom has a track record of more than 3 decades in providing kiosk technology solutions in several different markets.
  • POS Refresh – Point of Sale (POS) modernisation: attended & unattended solutions. Custom presents advanced POS solutions to optimise the point of sale. POS Refresh” has been an IT investment priority in 2023 for 50 percent of retailers. Digital Environment: Audio-video and multimedia solutions to make environments interactive and engaging. Custom offers multi-sensory experiences with solutions such as content management players, interactive tables and custom touch monitors.

Custom is a player that can best serve all kinds of stakeholders and different markets. Custom Group now has more than 300,000 installations in Gaming, Lottery and Betting in 76 countries, registering a convergence of the Lottery & Betting sector with the retail sector in the last two years.

 

HIGHLIGHTS

Attended & Unattended solutions which focus on traditional and hybrid cashpoints. DAYTONA and ARAGON POS terminals, Custom’s reliable Retail Lottery printers, and ultra-fast devices for scanning different ticket sizes. This portfolio ensures a fast and error-free service. Custom’s self-service solutions are the most technologically advanced devices to date, made for customers who want to play autonomously.

Trend for Self-Service and “customised and integrated” experiences thanks to the Group Solutions. For more than 3 decades, Custom has worked behind the scenes providing printing and scanning technologies that power kiosks in aviation, parking, lotteries, gaming, and retail. Custom’s solutions aim to engage players where and how they want, offering personalized gaming experiences. For 2024, Custom has expanded its product range with modular kiosk components, all-in-one solutions, and smart lockers that enable retailers to quickly deploy self-service terminals throughout the store. CONNECT is designed to meet the needs of different applications – unattended or attended – in the countertop or floor standing version, in a compact and stylish design. ARAGON is the POS Terminal for the future with a range of processors for any task: from entry level Intel® Celeron®, up to Core i3, and high performing Core i5. This device boasts a modern and slim design with futureproof full HD touch display and a full glass front.

SILK II is a POS Terminal with standard Android 11 and Google Play Store. A full set of USB interfaces will allow you to connect all your accessories. Bluetooth® and Wi-Fi® are also integrated. GLASS27 is Custom’s newest Advanced Solution. Thanks to the revolutionary FHD full glass technology with built-in monitor and receipt printer, GLASS27 combines style and function, supports both Windows and Android operating systems, and is capable of integrating the market’s most frequently used PinPads. This solution is available in desktop, pedestal and wall mount, thus becoming the perfect match for the needs of multiple markets and businesses.

Point of Sale (POS) Modernisation and Mobile Solutions. The POS remains at the heart of every retail store, and Custom is ready to help retailers in the process of upgrading POS hardware and software. ARAGON POS terminal is the perfect solution for enhancing point-of-sale transactions, adding style to any counter with power and reliability for Windows and Linux. Mobile is having a major impact on in-store sales. According to a study by the IHL Group, companies whose staff used mobile sales tools experienced a 77% growth in sales. Mobile POS continues to play a major role in today’s shopping experience, not only for the customer, but also for the store clerk. Custom’s Ranger family of mobile devices, tablets and mobile printers enables retailers to engage customers throughout the entire in-store shopping process: at the sidewalk, in the hallway, in the shop floor, or next to the car. T-RANGER is a 10.1-inch multifunctional tablet for store and warehouse use. Extremely robust and powered by a 10,000 mAh battery, T-RANGER is designed to withstand the impact of your activity all day, every day.

Transparency and Trust: Veriprint® technology enables transparency and traceability of all lottery transactions. Each ticket can be scanned and stored, ensuring that lottery results are tamper-proof. This transparency builds user-trust and eliminates doubts of fraud or manipulation.

 

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Overview of the Fixed-Odds Betting Market in Brazil

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 The Brazilian fixed-odds betting market is at a pivotal moment, driven by regulatory progress and rapid sector growth. However, this development is occurring alongside the expansion of a strong illegal market, which challenges the effectiveness of current measures.

In this exclusive article, the lawyer and Executive Director of LabSul, Letícia Ferraz examines the key challenges, risks, and pathways toward building a safer, more competitive, and sustainable environment in Brazil.

Brazil is emerging as one of the most relevant jurisdictions in the global betting landscape. It has a large-scale market, a significant user base, and a recently structured regulatory framework with appropriately stringent requirements.

However, there are serious obstacles to the consolidation of this market, as a parallel economy of illegal betting is growing rapidly, already rivaling—and in some segments surpassing—the formal sector.

Understanding this duality is essential for a realistic assessment of the Brazilian case.

From a regulatory standpoint, Brazil has made significant progress. The consolidation of fixed-odds betting, particularly since 2023, has established a model that seeks to balance market openness, tax revenue generation, and consumer protection.

Authorized operators are subject to strict requirements, including identity verification, restrictions on minors, responsible gambling mechanisms, monitoring of risky behavior, and specific advertising rules.

The economic results are already tangible. In 2025, the sector generated approximately R$ 9.9 billion in tax revenue, allocated to strategic areas such as healthcare, public security, and sports.

This is the picture of the visible market: regulated, supervised, and institutionally integrated.

At the same time, however, an illegal market of equally significant proportions operates in parallel. Estimates indicate that around 51% of betting activity in Brazil takes place outside the regulated environment, generating between R$ 26 billion and R$ 40 billion annually.

Meanwhile, approximately 70% of users are unable to distinguish between legal and illegal operators, highlighting not only enforcement failures but also a structural deficit in information and transparency.

This is not a residual phenomenon, but a consolidated parallel economy.

The illegal market benefits from structural asymmetries.

By operating outside regulation, it avoids licensing costs, does not implement consumer protection mechanisms, and exploits weaknesses in financial supervision systems. In practice, a robust parallel infrastructure is formed, often connected to illicit activities, particularly money laundering.

The impacts are systemic and span multiple dimensions. For consumers, risks of fraud, financial loss, and misuse of personal data increase.

For public health, the absence of control tools exacerbates risky behaviors and intensifies problem gambling. For the State, the loss of tax revenue is significant, estimated between R$ 7 billion and R$ 10 billion annually, undermining the funding of essential public policies.

In terms of public security, there is a strengthening of criminal structures that increasingly operate in the digital environment, shifting from territorial control to technological infrastructures.

The data presented highlights the need for broad discussion and for enforcement actions and regulatory improvements, without substantially altering the structures already in place.

Proposals that seek to excessively restrict the regulated market or disproportionately increase the tax burden tend to produce adverse effects.

By reducing the competitiveness of licensed operators, such measures encourage consumers to migrate to the illegal environment, where risks are higher and consequences potentially more harmful.

Thus, the regulatory challenge lies not only in establishing rules, but in ensuring that regulation is economically viable, technically feasible, and institutionally effective.

Addressing the illegal market requires a coordinated and multisectoral approach.

This involves strengthening oversight of financial flows, integrated action between regulatory and law enforcement bodies, and expanding regulatory reach across the entire value chain, including intermediaries and service providers that, even indirectly, enable illegal operations.

In addition, there is a central component of education and transparency.

In a digital environment where interfaces and brands can easily simulate legitimacy, it is essential to develop clear mechanisms for identifying the regulated market, combined with consistent consumer awareness policies.

The country has made progress in structuring its regulatory framework. The next challenge, more complex and decisive,  is to ensure that this model can compete with the illegal economy and progressively reduce, and ideally eliminate, its space.

I conclude by arguing that the consolidation of a safe and sustainable betting market in Brazil depends on coordinated action among legislators, regulators, private companies, and consumers themselves.

The continuous improvement of market practices, combined with balanced and effective regulation, requires ongoing dialogue and shared responsibility among all stakeholders.

Only through this joint effort will it be possible to strengthen the regulated environment, curb the advance of illegality, and generate concrete benefits for the State, bettors, and society as a whole.

Letícia Ferraz
Executive Director of LabSul and lawyer.

The post Overview of the Fixed-Odds Betting Market in Brazil appeared first on Americas iGaming & Sports Betting News.

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Panorama del mercado de apuestas de cuota fija en Brasil

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El mercado brasileño de apuestas de cuota fija atraviesa un momento decisivo, marcado por el avance de la regulación y el rápido crecimiento del sector.  Sin embargo, este desarrollo ocurre en paralelo a la expansión de un sólido mercado ilegal, que pone en duda la eficacia de las medidas adoptadas hasta ahora.

En este artículo exclusivo para Gaming Americas, la abogada y directoa de Labsul, Letícia Ferraz analiza los principales desafíos, riesgos y caminos para la consolidación de un entorno más seguro, competitivo y sostenible en Brasil. 

Brasil emerge como una de las jurisdicciones más relevantes en el escenario global de las apuestas. Con un mercado de gran escala, una base significativa de usuarios y un marco regulatorio recientemente estructurado con exigencias adecuadamente rigurosas.

Sin embargo, existen serios obstáculos para la consolidación de este mercado, ya que crece, a un ritmo acelerado, una economía paralela de apuestas ilegales que ya compite e, incluso, en algunos segmentos, supera al propio sector formal.

Comprender esta dualidad es esencial para una lectura realista del caso brasileño.

Desde el punto de vista normativo, Brasil ha avanzado de manera significativa. La consolidación de las apuestas de cuota fija, especialmente a partir de 2023, estableció un modelo que busca equilibrar la apertura del mercado, la recaudación fiscal y la protección del consumidor.

Los operadores autorizados están sujetos a exigencias rigurosas que incluyen verificación de identidad, restricción a menores de edad, mecanismos de juego responsable, monitoreo del comportamiento de riesgo y reglas específicas para la publicidad.

Los resultados económicos ya son tangibles. En 2025, el sector generó aproximadamente R$ 9,9 mil millones en recaudación tributaria, con destino a áreas estratégicas como salud, seguridad pública y deporte.

Este es el retrato del mercado visible: regulado, fiscalizado e institucionalmente integrado.

Paralelamente, sin embargo, opera un mercado ilegal de proporciones igualmente significativas.

Las estimaciones indican que alrededor del 51% de las actividades de apuestas en Brasil ocurren fuera del entorno regulado, movilizando entre R$ 26 mil millones y R$ 40 mil millones al año.

Al mismo tiempo, aproximadamente el 70% de los usuarios no logra distinguir entre operadores legales e ilegales, lo que evidencia no solo fallas en la fiscalización, sino también un déficit estructural de información y transparencia.

No se trata de un fenómeno residual, sino de una economía paralela consolidada.

El mercado ilegal se beneficia de asimetrías estructurales.

Al operar fuera de la regulación, evita costos de licenciamiento, no implementa mecanismos de protección al consumidor y explota debilidades en los sistemas de supervisión financiera.

En la práctica, se forma una infraestructura paralela económicamente robusta y frecuentemente conectada con actividades ilícitas, especialmente el lavado de dinero.

Los impactos son sistémicos y se distribuyen en múltiples dimensiones. Para el consumidor, aumentan los riesgos de fraude, pérdidas financieras y uso indebido de datos personales.

Para la salud pública, la ausencia de herramientas de control potencia comportamientos de riesgo y agrava el fenómeno del juego problemático.

Para el Estado, la pérdida de recaudación es significativa y alcanza valores estimados entre R$ 7 mil millones y R$ 10 mil millones al año, comprometiendo el financiamiento de políticas públicas esenciales.

En el ámbito de la seguridad pública, se observa el fortalecimiento de estructuras criminales que pasan a operar de manera intensiva en el entorno digital, desplazando su lógica de actuación del control territorial hacia infraestructuras tecnológicas.

Los datos presentados revelan la necesidad de un amplio debate y de acciones de fiscalización y mejora de la regulación, sin que las estructuras ya delineadas sean sustancialmente alteradas.

Las propuestas que buscan restringir excesivamente el mercado regulado o aumentar de manera desproporcionada la carga tributaria tienden a generar efectos adversos.

Al reducir la competitividad de los operadores licenciados, estas medidas estimulan la migración de los consumidores hacia el entorno ilegal, donde los riesgos son mayores y las consecuencias potencialmente más dañinas.

Así, se comprende que el desafío regulatorio no reside únicamente en establecer normas, sino en garantizar que la regulación sea económicamente viable, técnicamente ejecutable e institucionalmente eficaz.

El enfrentamiento del mercado ilegal exige un enfoque coordinado y multisectorial.

Esto implica el fortalecimiento de la fiscalización sobre los flujos financieros, la actuación integrada entre organismos reguladores y de persecución penal, y la ampliación del alcance regulatorio sobre toda la cadena de valor, incluyendo intermediarios y proveedores de servicios que, incluso de forma indirecta, viabilizan operaciones ilegales.

Además, existe un componente central de educación y transparencia.

En un entorno digital en el que interfaces y marcas pueden simular legitimidad con facilidad, resulta indispensable desarrollar mecanismos claros de identificación del mercado regulado, junto con políticas consistentes de concientización del consumidor.

El país ha avanzado al estructurar su marco regulatorio.

El desafío ahora, más complejo y decisivo, es asegurar que este modelo sea capaz de competir con la economía ilegal y, progresivamente, reducir y, idealmente, eliminar su espacio de actuación.

Concluyo defendiendo que la consolidación de un mercado de apuestas seguro y sostenible en Brasil depende de una actuación coordinada entre legisladores, reguladores, empresas privadas y los propios consumidores.

El perfeccionamiento continuo de las prácticas de mercado, junto con una regulación equilibrada y efectiva, exige diálogo permanente y corresponsabilidad entre todos los actores involucrados.

Solo a través de esta construcción conjunta será posible fortalecer el entorno regulado, contener el avance de la ilegalidad y generar beneficios concretos para el Estado, los apostadores y la sociedad en su conjunto.

Letícia Ferraz
Directora Ejecutiva de LabSul y abogada.

The post Panorama del mercado de apuestas de cuota fija en Brasil appeared first on Americas iGaming & Sports Betting News.

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WinSpirit Partners with The Digital Wellness Center to Support Player Well-Being

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For years, responsible gaming meant telling players to stop, but the industry is slowly learning that’s not enough. WinSpirit’s new partnership with The Digital Wellness Center takes a different angle. Instead of warnings, players get short mental breaks built into their sessions. These small pauses are designed to help users stay in control without killing the fun.

The Digital Wellness Center works at the crossroads of technology and mental health. They build tools that reduce mental overload and help people deal with digital products mindfully. Their approach is notably free of judgment, lecturing, and restrictions, just practical support that fits into how people actually behave online.

How It Works

Instead of restricting players, WinSpirit introduces mild wellness prompts. When a player has been active for a long period, they receive a short, friendly email. Not a warning, but just a reminder. It invites them to visit a dedicated page built by The Digital Wellness Center.

That page features a droodle, which is a quirky, abstract picture with no right or wrong answer. A droodle asks one question: what do you see? There’s no timer, no score, no right answer, but a brief cognitive shift, pulling the brain out of autopilot and into a different mode of thinking. Simple by design, effective by the same logic.

The idea is not to pull players away from the game, but rather to help them come back to it in a better, less impulsive state of mind. Most responsible gaming tools are built around one idea: less is more. Play less, spend less, log off sooner. WinSpirit is working from a different premise: that the mental state of the player is what affects the decisions. Short, intentional breaks are designed to come back calmer, more in control, and less reactive. It’s not about limiting the player. It’s about managing the moment.

Initiative Highlights

The partnership rolls out over two months in structured communication waves, reaching players at the moments that matter most: long streaks and high-frequency play, when the risk of impulsive decisions is the highest. From there, players are guided to co-branded wellness landing pages meant for slowing down without switching off.

The tools themselves are intentionally light. Doodle activities shift the brain into slower thinking, quick self-check surveys, and light mental reset games. The kind of break you might actually take.

Early Results

Early results from the first outreach wave point to real interest. Players opened the emails, clicked through to wellness content, and completed the self-checks. Some users returned for a second interaction without being prompted. The response reflects less a surprise and more a gap finally being addressed.

That readiness connects to a broader shift in how WinSpirit operates. The platform’s AI-powered support already processes more than half of its 50,000+ monthly player requests, with part of its function used to detect behavioral patterns before they develop into problems. The wellness partnership extends that logic further — from reactive support to something closer to prevention.

Industry Recognition

The approach is starting to get noticed beyond the platform itself. When Casino Guru put WinSpirit forward for Rising Star in Responsible Gambling, it reflected something bigger than one platform’s initiative. It is an early signal that the industry is beginning to recognize a shift from compliance-driven messaging to well-being built into the product. This isn’t a niche experiment but a direction the broader market is moving toward.

For WinSpirit, this partnership is not a one-off. It is part of a wider message that responsible gaming and fun can work together. When you genuinely care for a player’s state of mind, that is good product design. Supporting player well-being ultimately improves trust and long-term engagement.

The goal was never to play less. It was always to play better. A player who feels cared for trusts the platform, and that’s what the industry has mostly been missing.

The post WinSpirit Partners with The Digital Wellness Center to Support Player Well-Being appeared first on Eastern European Gaming | Global iGaming & Tech Intelligence Hub.

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