Latest News
THE FUTURE IS PROMISING. THE WORLD OF LOTTERIES AND BETTING IS EVOLVING, CREATING ASTOUNDING CROSSOVERS WITH THE RETAIL INDUSTRY
Custom Group presents an unexpected market overview: new technology trends with specific modular and scalable requirements, unprecedented integrated solutions, demand for a global presence with service centres and multi-sector expertise to support partners, distributors, customers and industry players.
The gaming industry is going through an unprecedented revolution. Custom presents the latest innovations and a thorough scenario overview focusing on ICE TOTALLY GAMING – booth S5-211. With more than two decades of experience, Custom is positioned as a leader in the evolution of the Lottery, Gaming and Betting industry. The Group forecasts a +180% increase in turnover for the two-year period 2024-25 based on market data and internal forecasts in the wake of online gaming, which has been growing rapidly for the past two years. In fact, the sports betting sector recorded a 30 percent increase in 2022, winnings amounting to 69 billion € online, once again highlighting the positive trend that will also include the Lottery world by virtue of the 20 new licensing tenders which will ensure further global growth. Custom comes across as strong to ICE with a global and diversified presence, offering the widest range of integrated solutions to multiple markets and enabling all types of stakeholders to choose from the Group’s different solutions and technologies based on unique and synergistic know-how. This -one stop shop- approach opens new horizons and expands opportunities by providing unique services throughout more than 76 different countries.
INDUSTRY TRENDS
- Expertise, Global Presence & Service. Custom, which operates in 76 countries, provides innovative and sustainable technology solutions for different but now increasingly synergistic fields such as Lottery&Betting and Retail. Custom’s global presence ensures total and comprehensive value chain management, guaranteed throughout all stages: design, customisation, pre/after sales and services. 5 Production plants and more than 680 employees including 280 engineers.
- Phigital: Self-Service evolution and convergence of online and physical. The U.S. market for self-service systems is estimated at $4.5 billion by 2026. Custom provides advanced self-service solutions capable of ensuring high security standards, including smart lockers as well as anti-corruption and anti-fraud technologies. In fact, Custom has a track record of more than 3 decades in providing kiosk technology solutions in several different markets.
- POS Refresh – Point of Sale (POS) modernisation: attended & unattended solutions. Custom presents advanced POS solutions to optimise the point of sale. POS Refresh” has been an IT investment priority in 2023 for 50 percent of retailers. Digital Environment: Audio-video and multimedia solutions to make environments interactive and engaging. Custom offers multi-sensory experiences with solutions such as content management players, interactive tables and custom touch monitors.
Custom is a player that can best serve all kinds of stakeholders and different markets. Custom Group now has more than 300,000 installations in Gaming, Lottery and Betting in 76 countries, registering a convergence of the Lottery & Betting sector with the retail sector in the last two years.
HIGHLIGHTS
Attended & Unattended solutions which focus on traditional and hybrid cashpoints. DAYTONA and ARAGON POS terminals, Custom’s reliable Retail Lottery printers, and ultra-fast devices for scanning different ticket sizes. This portfolio ensures a fast and error-free service. Custom’s self-service solutions are the most technologically advanced devices to date, made for customers who want to play autonomously.
Trend for Self-Service and “customised and integrated” experiences thanks to the Group Solutions. For more than 3 decades, Custom has worked behind the scenes providing printing and scanning technologies that power kiosks in aviation, parking, lotteries, gaming, and retail. Custom’s solutions aim to engage players where and how they want, offering personalized gaming experiences. For 2024, Custom has expanded its product range with modular kiosk components, all-in-one solutions, and smart lockers that enable retailers to quickly deploy self-service terminals throughout the store. CONNECT is designed to meet the needs of different applications – unattended or attended – in the countertop or floor standing version, in a compact and stylish design. ARAGON is the POS Terminal for the future with a range of processors for any task: from entry level Intel® Celeron®, up to Core i3, and high performing Core i5. This device boasts a modern and slim design with futureproof full HD touch display and a full glass front.
SILK II is a POS Terminal with standard Android 11 and Google Play Store. A full set of USB interfaces will allow you to connect all your accessories. Bluetooth® and Wi-Fi® are also integrated. GLASS27 is Custom’s newest Advanced Solution. Thanks to the revolutionary FHD full glass technology with built-in monitor and receipt printer, GLASS27 combines style and function, supports both Windows and Android operating systems, and is capable of integrating the market’s most frequently used PinPads. This solution is available in desktop, pedestal and wall mount, thus becoming the perfect match for the needs of multiple markets and businesses.
Point of Sale (POS) Modernisation and Mobile Solutions. The POS remains at the heart of every retail store, and Custom is ready to help retailers in the process of upgrading POS hardware and software. ARAGON POS terminal is the perfect solution for enhancing point-of-sale transactions, adding style to any counter with power and reliability for Windows and Linux. Mobile is having a major impact on in-store sales. According to a study by the IHL Group, companies whose staff used mobile sales tools experienced a 77% growth in sales. Mobile POS continues to play a major role in today’s shopping experience, not only for the customer, but also for the store clerk. Custom’s Ranger family of mobile devices, tablets and mobile printers enables retailers to engage customers throughout the entire in-store shopping process: at the sidewalk, in the hallway, in the shop floor, or next to the car. T-RANGER is a 10.1-inch multifunctional tablet for store and warehouse use. Extremely robust and powered by a 10,000 mAh battery, T-RANGER is designed to withstand the impact of your activity all day, every day.
Transparency and Trust: Veriprint® technology enables transparency and traceability of all lottery transactions. Each ticket can be scanned and stored, ensuring that lottery results are tamper-proof. This transparency builds user-trust and eliminates doubts of fraud or manipulation.
Latest News
Grupo EGB projeta aumento de 45% no volume de atendimentos durante a Copa do Mundo
Para absorver pico de demanda, companhia amplia operação interna em 55% e reforça áreas de risco, suporte e monitoramento preventivo
A proximidade da Copa do Mundo levou o Grupo EGB, responsável pelas marcas Esportes da Sorte, Onabet e Lottu, a preparar sua maior estrutura operacional desde o início da regulamentação do setor no Brasil. A companhia projeta um aumento de 45% no volume de interações durante o torneio, com expectativa de salto de 230 mil para 335 mil contatos mensais em canais de atendimento como chat, e-mail e voz.
Para absorver esse crescimento, o grupo ampliou em mais de 55% seu quadro total de colaboradores ao longo dos últimos doze meses, passando de 378 funcionários, em junho de 2025, para 586 profissionais em junho de 2026. As contratações foram concentradas principalmente nos polos de Recife (PE) e São Paulo (SP), com foco nas áreas de atendimento, tecnologia, risco e jogo responsável.
Duas áreas estratégicas concentraram metade das admissões realizadas no período: Atendimento, com 97 novos profissionais, e Risco e Jogo Responsável, que recebeu 60 novos especialistas para reforçar o monitoramento preventivo e a capacidade de resposta durante o Mundial.
“A preparação operacional para a Copa envolve não apenas ganho de escala, mas principalmente reforço da qualidade e da segurança da experiência do usuário. Nosso foco é garantir uma estrutura preparada para responder com agilidade e responsabilidade em um período de aumento expressivo da demanda”, afirma Roberta Cinti, Head de Pessoas e Cultura do Grupo EGB.
Além do reforço nas equipes, o Grupo EGB promoveu ajustes na jornada digital de autoatendimento e nas Unidades de Resposta Audível (URA), buscando reduzir fricções operacionais e otimizar o fluxo de demandas estritamente informativas, como dúvidas sobre regulamentos e termos promocionais. A estratégia visa liberar os analistas humanos para interações complexas e que exijam maior sensibilidade analítica.
A estratégia também inclui a ampliação do uso de ferramentas de inteligência artificial voltadas ao monitoramento preventivo de comportamento. Historicamente, os atendimentos relacionados à área de risco e jogo responsável representam cerca de 5% do volume total mensal de contatos da companhia (cerca de 11.500 atendimentos).
Os sistemas utilizados pela empresa analisam indicadores considerados atípicos em tempo real, como tempo excessivo de sessão contínua, frequência elevada de navegação e movimentações financeiras fora do padrão habitual, permitindo que as equipes especializadas realizem avaliações preventivas quando necessário.
O uso de tecnologia aplicada ao monitoramento e à prevenção funciona como uma camada preditiva de proteção ao usuário, fortalecendo a capacidade operacional do Grupo EGB em períodos de alta movimentação. A combinação entre inteligência artificial, acompanhamento especializado e suporte humano são pilares importantes da construção de uma experiência mais segura e sustentável para o usuário.
A movimentação faz parte do planejamento operacional do Grupo EGB para o período da Copa, combinando expansão de estrutura, investimentos em tecnologia e reforço das áreas ligadas à experiência do usuário para garantir que a experiência do Mundial permaneça estritamente no campo do lazer e da aposta segura.
The post Grupo EGB projeta aumento de 45% no volume de atendimentos durante a Copa do Mundo appeared first on Americas iGaming & Sports Betting News.
game-launch
From Game Launch to Player Discovery: Why the Slot Market Has a Distribution Problem
The online slot market has no shortage of new content. The harder question for suppliers and operators is whether players will ever find it.
Game studios continue to release new titles at a rapid pace, while aggregators make it easier for operators to add broad portfolios through a single technical integration. The result is a market where access to content is becoming less of a differentiator, but visibility inside increasingly crowded casino lobbies is becoming far more important.
Recent launches illustrate the scale of the issue. Caesars Entertainment became the first online casino operator to introduce a group of Aristocrat Interactive slot titles in West Virginia in March, bringing games including 5 Dragons and Fu Dai Lian Lian Panda to several Caesars-operated products in the state. Elsewhere, Spinmatic has expanded its content on Stoiximan in Greece, while suppliers continue to announce new Hold&Win releases, jackpot formats, branded games and feature-led titles across regulated markets.
For operators, adding games is relatively straightforward. Ensuring those games are discovered, understood and played is more difficult.
A typical online casino lobby can now contain thousands of titles from dozens of suppliers. Players may arrive looking for a specific provider, a familiar mechanic such as Hold&Win or Megaways, a progressive jackpot, a themed release, or simply the game they saw promoted elsewhere. Most will not browse through a catalogue at random for long enough to find a newly launched title.
That creates a distribution problem for game studios. A launch can be technically successful, reach multiple operators and appear across several markets, but still struggle to gain meaningful attention once it enters a live casino environment.
The challenge is not unique to slots. Streaming platforms, app stores and digital marketplaces all face similar issues when supply outpaces the attention available to any individual product. In iGaming, however, the situation is complicated by market-specific certification, different operator partnerships, responsible gambling rules and the commercial importance of keeping players engaged without overwhelming them.
Aggregators sit at the centre of that process. Their original value proposition was simple: give operators access to large volumes of casino content through one integration. That remains important, particularly as operators seek faster launch cycles and broader supplier coverage.
However, portfolio size alone is no longer enough. An operator that adds hundreds of additional games does not automatically create a better customer experience. Without effective lobby design, filters, recommendation tools and promotional placement, a larger library can make discovery harder rather than easier. The issue becomes one of curation: which games should be surfaced, to whom, and at what moment?
That is increasingly shaping how operators think about game launches. Featured placements, provider takeovers, seasonal campaigns, jackpot races and personalized recommendations are now part of the commercial path between studio and player. A new slot may need more than a prominent position in the “new games” section to gain traction, particularly when it is competing with established titles that already have recognition, search demand and a record of player engagement.
Slot tournaments have become one useful part of that visibility mix. A tournament can give an operator a reason to place a particular title, supplier portfolio or game mechanic in front of players for a defined period, while creating an event around the release rather than relying only on standard bonus messaging.
The format is not a replacement for game quality. A weak title will not become a lasting success because it appears in a leaderboard campaign. However, tournaments, prize drops and network promotions can help solve the initial discovery problem by directing players towards games they may otherwise never encounter in a crowded lobby.
Suppliers are also responding by building more recognisable product identities around their releases. Rather than marketing every new game as a completely separate proposition, studios increasingly develop recurring mechanics, sequel formats and branded families that give players a reference point before they enter the casino lobby.
Hold&Win games are a clear example. The mechanic has become widely used across the market, but suppliers continue to differentiate their versions through theme, volatility, jackpot structures, bonus features and visual presentation. That gives operators more ways to group, promote and recommend games, while giving players a clearer idea of what to expect.
Land-based recognition can play a similar role in regulated online markets. Caesars’ Aristocrat Interactive launch in West Virginia showed how established retail brands can become part of an online product strategy, with familiar titles providing an immediate reference point for players who already know the games from physical casino floors.
The same principle applies to supplier brands. Where players recognise a studio’s catalogue, a provider page or promoted collection can become more useful than a generic list of newly added games. For smaller developers, however, that makes distribution more difficult, because the strongest lobby placements often go to suppliers that already have a record of performance.
This is where operators, aggregators and affiliates increasingly overlap. Operators control the live product environment. Aggregators influence how easily content can be integrated and managed. Suppliers need commercial pathways for their games to reach the right audiences. Affiliates and comparison platforms, meanwhile, often shape discovery before a player even reaches an operator’s lobby.
On the consumer side, this has made independent sources covering online slots increasingly relevant. Players are not only comparing welcome offers; they are looking at provider coverage, game libraries, promotions, payment methods and whether a platform actually carries the types of slots they want to play.
That does not mean every game launch requires a major promotional campaign. Some titles will gain momentum through strong performance data, word of mouth or a place in a popular provider catalogue. However, as the supply of games continues to grow, the market is likely to reward operators and suppliers that treat discovery as a product discipline rather than an afterthought.
The slot market’s next competitive advantage may not come from who can add the most games. It may come from who can help players find the right ones.
The post From Game Launch to Player Discovery: Why the Slot Market Has a Distribution Problem appeared first on EE Gaming | Global iGaming & Tech Intelligence Hub.
CS2 tournament
LEON announces LEON.bet Masters, a new CS2 tournament in Portugal
LEON continues to strengthen its presence in esports with the launch of LEONBET Masters, a new Counter-Strike 2 tournament set to take place from September 24 to 27 at the SAW Esports Arena in Vila Nova de Gaia, Portugal.
The tournament will bring together 16 teams competing for a €30,000 prize pool and valuable VRS points, which play a key role in qualification opportunities for major international events, including the Singapore Major later this year.
LEONBET Masters will feature a group stage with four groups of four teams, followed by playoffs that will determine the tournament champion. The event is expected to attract some of the strongest Tier 2 and Tier 3 teams looking to improve their rankings and continue their path toward the highest level of professional Counter-Strike competition.
The launch of LEONBET Masters marks another step in LEON’s long-term commitment to esports. Over the past few years, the company has actively supported the competitive gaming ecosystem through partnerships with prominent organizations and by hosting its own tournaments across multiple disciplines. Previous initiatives include the LEON Masters Dota tournament, the LEON Masters Deadlock competition, and the LEON Esports Cup Free Fire, further demonstrating the brand’s investment in developing competitive gaming.
LEON currently partners with German esports organization GamerLegion, supporting both its Counter-Strike 2 and Dota 2 rosters. The company also partners with teams such as SAW, one of Portugal’s most recognizable esports organizations, and FlyQuest, further strengthening its presence across key international esports markets.
By creating LEONBET Masters, LEON aims to provide emerging teams with additional opportunities to compete at a high level, gain valuable ranking points, and showcase their talent on a larger stage.
Additional information about the participating teams, tournament format, broadcast talent, and where to watch the event can be found on the official tournament page here:
About LEON
LEON is an international sportsbook and online casino brand with over 17 years of industry experience. The company actively supports esports through strategic partnerships, sponsorships, and competitive gaming initiatives, working with organizations and communities across multiple regions worldwide.
The post LEON announces LEON.bet Masters, a new CS2 tournament in Portugal appeared first on EE Gaming | Global iGaming & Tech Intelligence Hub.
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