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THE FUTURE IS PROMISING. THE WORLD OF LOTTERIES AND BETTING IS EVOLVING, CREATING ASTOUNDING CROSSOVERS WITH THE RETAIL INDUSTRY

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Custom Group presents an unexpected market overview: new technology trends with specific modular and scalable requirements, unprecedented integrated solutions, demand for a global presence with service centres and multi-sector expertise to support partners, distributors, customers and industry players.

The gaming industry is going through an unprecedented revolution. Custom presents the latest innovations and a thorough scenario overview focusing on ICE TOTALLY GAMING – booth S5-211. With more than two decades of experience, Custom is positioned as a leader in the evolution of the Lottery, Gaming and Betting industry. The Group forecasts a +180% increase in turnover for the two-year period 2024-25 based on market data and internal forecasts in the wake of online gaming, which has been growing rapidly for the past two years. In fact, the sports betting sector recorded a 30 percent increase in 2022, winnings amounting to 69 billion € online, once again highlighting the positive trend that will also include the Lottery world by virtue of the 20 new licensing tenders which will ensure further global growth. Custom comes across as strong to ICE with a global and diversified presence, offering the widest range of integrated solutions to multiple markets and enabling all types of stakeholders to choose from the Group’s different solutions and technologies based on unique and synergistic know-how. This -one stop shop- approach opens new horizons and expands opportunities by providing unique services throughout more than 76 different countries.

 

INDUSTRY TRENDS

  • Expertise, Global Presence & Service. Custom, which operates in 76 countries, provides innovative and sustainable technology solutions for different but now increasingly synergistic fields such as Lottery&Betting and Retail. Custom’s global presence ensures total and comprehensive value chain management, guaranteed throughout all stages: design, customisation, pre/after sales and services. 5 Production plants and more than 680 employees including 280 engineers.
  • Phigital: Self-Service evolution and convergence of online and physical. The U.S. market for self-service systems is estimated at $4.5 billion by 2026. Custom provides advanced self-service solutions capable of ensuring high security standards, including smart lockers as well as anti-corruption and anti-fraud technologies. In fact, Custom has a track record of more than 3 decades in providing kiosk technology solutions in several different markets.
  • POS Refresh – Point of Sale (POS) modernisation: attended & unattended solutions. Custom presents advanced POS solutions to optimise the point of sale. POS Refresh” has been an IT investment priority in 2023 for 50 percent of retailers. Digital Environment: Audio-video and multimedia solutions to make environments interactive and engaging. Custom offers multi-sensory experiences with solutions such as content management players, interactive tables and custom touch monitors.

Custom is a player that can best serve all kinds of stakeholders and different markets. Custom Group now has more than 300,000 installations in Gaming, Lottery and Betting in 76 countries, registering a convergence of the Lottery & Betting sector with the retail sector in the last two years.

 

HIGHLIGHTS

Attended & Unattended solutions which focus on traditional and hybrid cashpoints. DAYTONA and ARAGON POS terminals, Custom’s reliable Retail Lottery printers, and ultra-fast devices for scanning different ticket sizes. This portfolio ensures a fast and error-free service. Custom’s self-service solutions are the most technologically advanced devices to date, made for customers who want to play autonomously.

Trend for Self-Service and “customised and integrated” experiences thanks to the Group Solutions. For more than 3 decades, Custom has worked behind the scenes providing printing and scanning technologies that power kiosks in aviation, parking, lotteries, gaming, and retail. Custom’s solutions aim to engage players where and how they want, offering personalized gaming experiences. For 2024, Custom has expanded its product range with modular kiosk components, all-in-one solutions, and smart lockers that enable retailers to quickly deploy self-service terminals throughout the store. CONNECT is designed to meet the needs of different applications – unattended or attended – in the countertop or floor standing version, in a compact and stylish design. ARAGON is the POS Terminal for the future with a range of processors for any task: from entry level Intel® Celeron®, up to Core i3, and high performing Core i5. This device boasts a modern and slim design with futureproof full HD touch display and a full glass front.

SILK II is a POS Terminal with standard Android 11 and Google Play Store. A full set of USB interfaces will allow you to connect all your accessories. Bluetooth® and Wi-Fi® are also integrated. GLASS27 is Custom’s newest Advanced Solution. Thanks to the revolutionary FHD full glass technology with built-in monitor and receipt printer, GLASS27 combines style and function, supports both Windows and Android operating systems, and is capable of integrating the market’s most frequently used PinPads. This solution is available in desktop, pedestal and wall mount, thus becoming the perfect match for the needs of multiple markets and businesses.

Point of Sale (POS) Modernisation and Mobile Solutions. The POS remains at the heart of every retail store, and Custom is ready to help retailers in the process of upgrading POS hardware and software. ARAGON POS terminal is the perfect solution for enhancing point-of-sale transactions, adding style to any counter with power and reliability for Windows and Linux. Mobile is having a major impact on in-store sales. According to a study by the IHL Group, companies whose staff used mobile sales tools experienced a 77% growth in sales. Mobile POS continues to play a major role in today’s shopping experience, not only for the customer, but also for the store clerk. Custom’s Ranger family of mobile devices, tablets and mobile printers enables retailers to engage customers throughout the entire in-store shopping process: at the sidewalk, in the hallway, in the shop floor, or next to the car. T-RANGER is a 10.1-inch multifunctional tablet for store and warehouse use. Extremely robust and powered by a 10,000 mAh battery, T-RANGER is designed to withstand the impact of your activity all day, every day.

Transparency and Trust: Veriprint® technology enables transparency and traceability of all lottery transactions. Each ticket can be scanned and stored, ensuring that lottery results are tamper-proof. This transparency builds user-trust and eliminates doubts of fraud or manipulation.

 

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Operational Friction at Scale: Infrastructure Risks in Online Casinos

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This article is part of Atlaslive’s series examining online casino vulnerabilities and how established operators can address them early.

The series explores the key exposure areas operators should continuously monitor: cybersecurity threats, KPI red flags, financial leakage risks, infrastructure and platform-level weaknesses, and compliance and regulatory pressure. The concluding article will outline a set of mitigation principles recommended by Atlaslive specialists.

In this piece, the focus is on infrastructure and platform-level risks—structural vulnerabilities that emerge as online casino operations scale and operational complexity increases.

When Growth Exposes Structural Weaknesses

As online casinos grow, technical architecture becomes a defining factor in performance stability.

Infrastructure vulnerabilities rarely appear during the early stages of development. They surface under pressure—during peak traffic, new market launches, major campaigns, or rapid product expansion.

Common structural risks include:

  • System latency during high-load events
  • Integration gaps between payments and CRM
  • Delayed reporting pipelines
  • Limited real-time data visibility
  • Fragmented architecture requiring manual intervention in risk, bonus, or payment processes

These weaknesses are not always visible in advance. They often become apparent only when operational scale increases and systems are required to perform under sustained demand.

Performance Quality Beyond Uptime

Infrastructure risks affect more than technical stability.

Latency impacts in-play sessions and player experience. Reporting delays slow operational decision-making. Poor integration increases manual workload and reduces response speed to fraud or behavioral anomalies.

For established operators, platform resilience must be measured not only by uptime percentages but by how efficiently systems communicate across verticals, including sportsbook, casino, payments, CRM, and risk, without friction.

Scalability is not simply about handling traffic volume. It is about maintaining performance quality as operational complexity grows.

Reducing Operational Friction

When architecture struggles under scale, operational friction increases. Manual interventions become more frequent. Visibility decreases. Response time to emerging risks slows down.

According to Atlaslive experts, structured system communication, real-time data visibility, and integrated workflows are essential to sustaining performance stability as growth accelerates.

Infrastructure vulnerabilities do not typically emerge overnight. They develop gradually as scale outpaces architecture readiness.

To explore cybersecurity threats, KPI red flags, financial leakage risks, regulatory exposure, and Atlaslive’s structured mitigation recommendations, access the full article on the Atlaslive blog.

About Atlaslive

Atlaslive is a B2B software development company that specializes in creating a multifunctional and automated platform to optimize the workflow of sports betting and casino operators. Key components of the Atlaslive Platform include Sportsbook, Casino, Risk Management and Anti-Fraud Tools, CRM, Bonus Engine, Business Analytics, Payment Systems, and Retail Module. Follow the company on LinkedIn to stay updated with the latest news in iGaming technology.

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Eden Hazard

Ex-Chelsea and Real Madrid hero Eden Hazard joins Stake as global ambassador

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Former Chelsea and Real Madrid star Eden Hazard has joined Stake as a global ambassador, as the world-leading sportsbook and casino ramps up preparations for this summer’s historic World Cup.

The 35-year-old Belgian winger enjoyed a glittering career, winning the Champions League, two Premier League titles, two La Liga titles, and two Europa League trophies. Hazard made 126 appearances for Belgium, captaining the national team from 2015 to 2023, and helped his country secure third place at the 2018 World Cup. This year’s tournament, hosted across USA, Canada, and Mexico, will be the largest in history, featuring 48 teams.

Hazard boasts a social media following of over 58 million, including 27 million Instagram, 21 million Facebook, 6.3 million X, and 3.75 million Weibo followers, making him one of football’s most globally recognized stars. He joins Stake’s star-studded roster of ambassadors and will play a central role in fan engagement and awareness campaigns throughout the 2026 football season across digital channels.

Akhil Sarin, Chief Marketing Officer at Stake, said:

“With the 2026 World Cup set to be the biggest football tournament in history, this is a defining moment for fans and brands alike. Eden Hazard is a player who embodies creativity, flair, and big-stage performance – qualities that resonate strongly with our global community.

“Eden’s legacy in world football speaks for itself. He has performed at the very highest level and understands what it means to deliver when the world is watching. As we build towards an unforgettable summer of football, we’re proud to welcome him to Stake as a global ambassador.

“His worldwide appeal and deep connection with fans across Europe, Asia, and beyond make him the perfect addition to our ambassadorial roster as we continue to strengthen Stake’s position as the home of football entertainment.”

Hazard added:

“I’m really excited to be joining Stake at such an important time in the football calendar. The World Cup remains the pinnacle of our sport – the dream every player chases – and I’ve been fortunate enough to experience it on some of the biggest stages.

“Football has given me so many incredible memories, from lifting domestic and European trophies to captaining my country and making lifelong friends along the way. Now, in this next chapter, I can’t wait to engage with fans in new and meaningful ways, sharing insights, excitement, and the pure joy of football together with Stake.

“Football fans worldwide are incredibly passionate, and I’m delighted to collaborate with a brand that truly understands and celebrates that energy while delivering innovative, community-focused experiences. Let’s make the journey one to remember!”

Hazard’s appointment underscores Stake’s ongoing commitment to partnering with world-class sporting icons and delivering premium football entertainment to its global audience.

The post Ex-Chelsea and Real Madrid hero Eden Hazard joins Stake as global ambassador appeared first on Eastern European Gaming | Global iGaming & Tech Intelligence Hub.

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Boost Casino

Entain & ZingBrain AI: How Personalized Recommendations Improved the Player Experience on Boost Casino

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Boost Casino has teamed up with ZingBrain AI to transform its static, manually curated lobby into a dynamic, personalized game environment. The partnership aimed to enhance player engagement, improve key performance metrics, and reduce ongoing manual management of the lobby.

Working closely, the teams introduced two core personalization features: a Recommendations section on the main casino page and a “Similar Games” pop-up displayed when a player exits a game.

To measure impact, an A/B test was conducted. One group of players continued to see the original lobby, while the other experienced the personalized environment. During the test, Boost Casino observed uplift in both turnover and GGR per player, with a slight increase in the number of unique games played per player. Post-test monitoring confirmed these improvements remained stable over several months, and the recommendation modules gradually became the primary method for players to discover new games.

Collaboration and Implementation

Boost Casino’s main objective was to move away from a uniform lobby layout and provide content tailored to each player. This approach aimed to broaden game exploration, enhance brand loyalty, and improve core revenue metrics.

Through close collaboration, the teams integrated personalization without disrupting the casino’s existing UX. The new sections were strategically positioned to maximize visibility and engagement. Using ZingBrain’s back-office tools, the Boost technical team quickly understood the API structure, personalized outputs, and data requirements. Smooth QA access enabled thorough testing prior to launch.

Despite complex internal architecture and multiple platform dependencies, the integration was completed efficiently and without any critical issues affecting players.

Analytics, including percentile-based analysis and the CUPED method, confirmed the uplift and helped the operator make an objective decision to continue and expand personalization.

Solution Overview

1. Main Recommended Section
This module combines familiar titles players already enjoy with new games tailored to their interests. Each player is assigned a Discovery Score, indicating their willingness to try new games, which adjusts the balance of new vs. known titles. Post-processing ensures recommendations stay fresh and avoid repetition.

2. Similar Games Pop-Up on Game Exit
When players exit a game, a pop-up displays similar titles based on multiple factors: game type, features, theme, volatility, and collaborative filtering. This ensures highly relevant alternatives are presented to each player.

Results Analysis

Due to the volatility of turnover and GGR, results were analyzed using multiple methods: trimming by percentiles, applying CUPED, evaluating median per-player values for long-term players, and checking statistical significance through p-values.

The analysis clearly showed an uplift in turnover and GGR per player, with a modest increase in unique games played. The stability of these results over time validated the positive impact of personalization and supported the decision to expand the initiative.

Expert Commentary

Oleg Smolerov, CPO, ZingBrain AI:

“Personalizing the lobby is a key step for any strong brand. The goals and mindset of the Boost Casino team immediately showed their deep understanding of the topic, which made every stage of the integration fast and seamless — from UX design all the way to evaluating the results. Being able to exchange ideas and test them together with such a strong team is a major driver of success, and I’m confident that we will discover many more effective use cases together in the future.”

Matteo Pacenti, Director of Product Management, Entain Northern and Central Europe:

“Introducing personalization was a major step in evolving the casino experience, and ZingBrain has proved to be the perfect partner. The integration was smooth, the testing rigorous, and the results are clear. The uplift in our core metrics gives us the confidence to expand personalization even further across the product, and we’ll be working closely with ZingBrain to continue to improve the UX for our players.”

Conclusion & Next Steps

The introduction of personalized recommendations has delivered measurable, sustained improvement in Boost Casino’s performance metrics while enhancing the player experience. The success demonstrates that personalization can be implemented quickly, safely, and effectively, even within complex platform architectures.

Looking ahead, both teams plan to expand personalization across additional touchpoints, integrate new real-time signals, and test advanced discovery scenarios, unlocking deeper engagement and creating a continuously evolving, player-centric casino experience.

The post Entain & ZingBrain AI: How Personalized Recommendations Improved the Player Experience on Boost Casino appeared first on Eastern European Gaming | Global iGaming & Tech Intelligence Hub.

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