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Compliance Updates

Update of the Danish Gambling Authority’s guide on responsible gambling

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The Danish Gambling Authority’s guide on responsible gambling has been updated on 6 December 2022 to version 1.4. The changes primarily include information for players and the duty to pay attention. In addition, there are minor changes to the general information on responsible gambling, for example figures from the latest prevalence survey on gambling have been added.

Information for players

The guide on the Danish Gambling Authority’s labeling scheme and on the information licence holders must provide to players has undergone an update. For online casinos and online betting, the information on deposit limits is detailed and for land-based casinos there is, among other things, additional guidance on information for players and marketing in case of self-exclusion from the casino.

Duty to pay attention

The section on the duty to pay attention and interventions towards players has also been updated, among other things the guidance on VIP programs and use of bonus offers has been expanded.

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Finally, the guidance has undergone a general revision.

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Compliance Updates

Endorphina completes another security milestone!

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Starting 2024 strong, the top casino game provider Endorphina successfully completed the external audit by the renowned Testing Laboratory, achieving another milestone in the form of an ISMS Certificate according to local requirements in Italy! This plays an important role in cementing Endorphina’s position in the iGaming world.

Earlier this year, the iGaming software provider Endorphina successfully passed an external information security audit according to regulations governed by ADM. The goal of the multi-day audit was to map out the overall setup within the company, examine every detail involving security, and ensure the company’s games are completely safe for every player.

Over three years ago, Endorphina set a goal to be authorized in all regulated jurisdictions and continues to campaign across markets. By 2024, the company has reached 28 regulated markets and continues progressing rapidly.
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n March 2024, Endorphina will organize a grand event, La Mistica dell’Endorphina, where guests can experience the true spirit of the innovative developer. The luxurious party promises to create the perfect networking opportunity for iGaming enthusiasts.

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Compliance Updates

Spillemyndigheden Blocks 83 Illegal Websites

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The Danish Gambling Authority has been successful in the court in Næstved to have 83 websites that offer illegal gambling in Denmark blocked.

It is the 10th time that the Danish Gambling Authority has gone to court to have illegal websites blocked, and the DGA has now intensified its efforts to block illegal sites.

Since 2012, when the gambling market in Denmark was partially liberalised, the Danish Gambling Authority has blocked illegal websites that offer games such as betting and online casinos to Danes without permission. Blocking of the websites takes place through the court, and on 15 February 2024 the court in Næstved agreed with the Danish Gambling Authority that all 83 websites that the report referred to must be blocked. In total, the Danish Gambling Authority has blocked 359 illegal sites since 2012.

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Anders Dorph, Director of the Danish Gambling Authority, said: “We have intensified our work to shut down the illegal sites, so that we now get them blocked twice a year instead of once as previously. In this way, we can get hold of even more sites and minimize the period when Danish players are exposed to games that are offered illegally in Denmark.

“Children and young people in particular are a vulnerable group. For instance, many of the illegal websites have very lenient requirements for age verification. Some of the sites also offer games that particularly appeal to children and young people, such as skin betting.”

The Danish Gambling Authority constantly monitors the gambling market to detect illegal gambling. Automated searches are used, but the Danish Gambling Authority also follows up on reports from citizens and businesses. If the Danish Gambling Authority discovers pages that offer illegal gambling, the Danish Gambling Authority informs the owners of the pages of the infringement and asks them to stop the illegal offering. If they do not stop, the Danish Gambling Authority requests the district court to have the illegal sites blocked. The procedure is this way because it is the Danish internet providers who must implement the blocking of the illegal gambling websites.

The blocked websites mainly offer traditional casino games such as roulette, slot machines and poker as well as betting. Eight of the websites are so-called skinbetting websites. Skinbetting covers betting, casino games and lotteries where the deposit and/or winnings are a skin, which is a virtual object in computer games.

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Compliance Updates

Jackpocket Casino Becomes First iGaming Operator to Earn iCAP Certification for Player Protection

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Jackpocket, announced that Jackpocket Casino has become the first iGaming operator in the U.S. to receive Internet Compliance Assessment Program (iCAP) certification for best practices in player protection.

Administered by the National Council on Problem Gambling (NCPG), the iCAP is the highest standard in the U.S. for online responsible gaming. To earn this certification, Jackpocket demonstrated dedication to player safety through a variety of features. On the app, users can access customizable play limits such as restrictions on deposit, spending, and playtime and logged-in time levels. The platform also offers time-out options and self-exclusion capabilities, allowing users to suspend their gaming activity for specified durations.

“Our mission to provide a fun and responsible online casino experience rests on ensuring the highest levels of safety and security. Every step we take is with the goal of safeguarding our users,” said Jackpocket CEO and founder, Peter Sullivan. “We are proud of the fact that with Jackpocket Casino, players can confidently participate in their favorite games, knowing that their safety is not only a priority, but also professionally validated by the NCPG.”

The rigorous evaluation required of Jackpocket Casino to receive iCAP certification consisted of a product and website overview, interviews with management and customer service teams, and an audit of the company’s responsible gaming policies, tools, advertising, and promotions. The audit was conducted by Gambling Integrity, one of the world’s leading consultancies in responsible gambling. Accreditation, valid for two years, reassures Jackpocket users, investors, regulators, and employees of the company’s commitment to safer gambling practices.

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“In achieving iCAP accreditation, Jackpocket Casino has emerged as a pioneer in prioritizing player protection and responsible gambling practices within the U.S. iGaming landscape,” said Keith Whyte, NCPG Executive Director. “We applaud Jackpocket for emphasizing the safety of their users and for setting an exemplary standard for the industry.”

In 2018, Jackpocket became the first lottery courier to receive iCAP certification, and in 2019, won NCPG’s 2019 Best Corporate Social Responsibility Award for commitment to preventing and addressing problem gaming. Now, ahead of Problem Gambling Awareness Month in March, Jackpocket is continuing its commitment by achieving iCAP certification for its Jackpocket Casino app.

Jackpocket understands that responsible gaming extends beyond its platform. NCPG’s website is seamlessly integrated within the Jackpocket app, providing users with easy access to a wealth of resources and direct access to its 24-hour confidential hotline. Whether through a call or text message, help, if needed, is just a tap away.

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