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NSoft exceeds growth expectations, delivering strong Q4 2021 results
by Dražan Planinić, COO at NSoft
The dawn of the second COVID-19 year was all but the COVID-coloured. The entire 2021 was shaped to fit our further development and the expansion of the business, therefore the last quarter of the year was a worthy closure.
The markets where NSoft is traditionally strong continued to grow steadily with new customers, some returning customers and enhancing co-operation with the existing ones. Fourth-quarter results reflect NSoft’s strategic investments in its core product categories. The overall stake in Q4 2021 grew by 20% YoY and the number of tickets surpassed Q4 2020 data by 12%.
Stake growth by the distribution channels:
- Land-based betting business: 22.5%
- Online: 14.3%
Land-based vs online business ratio continued to improve in Q4 2021. A great portion of new business in 2021 was online with notable growth for some particular games. The most prominent was Roulette and Next Six draw-based games together with Virtual Penalty Shootout and Greyhound Races from the virtual sports betting and racers categories.
Optimove CRM Marketing Solution integrated into our Seven Sportsbook platform
We were closing the integration process with the industry-leading CRM Marketing Hub Optimove in the last quarter of 2021. The partnership with Optimove came as we aspire to provide the best-in-class solutions for betting operators to boost player lifetime value, boost retention rates, and significantly scale multi-channel personalization. Balkan Bet, a long-time client of ours, was the first one to introduce Optimove’s AI-mapped CRM. The system allows the operator to maximise players’ lifetime value by micro-segmenting its audience and ensuring that every player is approached with the most personal message, every given time across every channel. The time of Dear Customer is long gone. Both the players and the operators know better and are aware that personalisation of the message and the delivery of the exact content player needs is imperative. Players don’t want to be bothered with irrelevant information.
T-1000 Self-Service Betting Terminal on US Market
In the previous quarterly update, I have announced the partnership with Suzohapp, a world leader in the manufacturing and distribution of gaming, amusement and sports betting products. Suzohapp carries a vast portfolio of components available for immediate distribution and for developing custom-built solutions. The company is our representative for the US market and already in Q4 2021, T-1000, Stark’s premium self-service betting terminals, were sold to the first buyers.
The certification of the terminal for the USA was done before in Q3 2021.
Industry recognition: GGA 2022 nomination in the category Retail Supplier of the year
In December 2021, we received one more confirmation of excellence. NSoft has been shortlisted for the Global Gaming Awards London 2022 in the Retail Supplier of the year category.
NSoft’s betting platform serves more than 60,000 devices daily, with a 20% increase in the number of punters and it is used by clients across 5 continents. This decision was merited by unique solutions for the retail business such as Remote device management that provides a sense of presence in any given betting shop by having full control over devices and daily operations even if you are physically miles away from it. Once again we are honoured and humbled to be recognized as one of the industry’s leading betting and gaming suppliers.
In total, NSoft has been shortlisted for 23 awards in 2021 in different categories – from Sportsbook and individual games to iGaming platform categories.
Lottery in Retail
In Q4 we have extended the Lottery to the retail channel as well. NSoft Lottery is provided through Betradar Unified Odds Feed (UOF), which covers 160+ lotteries from over 30 countries. Also, UOF minimises the possibilities of errors and disturbances in production. World lotteries have never been closer to the punters. Seven admin platform tool allows operators to choose the custom offer of tournaments and events for printing.
People@NSoft
As a result of Sales Boot Camp, an intense one-month-long programme for sales forces we have conducted during the course of October and November, we are richer for four new colleagues in our Business stream. New forces in Sales have already tackled the challenges of constant growth in clients and new markets.
We are immensely proud that our Employee Net Promoter Score (eNPS) increased to 61. This indicator represents the number of employees who would recommend their employer as a great place to work. The scale is ranging from -100 to +100 and is the ratio between employees detractors and employees promoters. The eNPS score above 50 is considered to be excellent so we are on the right track when it comes to the power of the team!
In general, hybrid work and clear business strategy and goals, together with healthy and stable corporate culture, helped us navigate throughout the entire 2021 with success.
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Rdentify, the AI-powered customer support and player engagement platform, has appointed Dr. Vikas Shah MBE DL as its new Chairman.
A respected entrepreneur, investor, and public servant, Dr. Shah brings decades of strategic leadership to the role.
He currently serves as a non-executive board member at the UK Government’s Department for Energy Security & Net Zero and was awarded an MBE for Services to Business and the Economy.
His appointment comes as Rdentify transitions into a comprehensive, AI-driven customer experience platform.
Dr. Vikas Shah MBE DL, Chairman of Rdentify, said: “Technology is reshaping how companies interact with their users, and online gaming is no exception. Rdentify is at the cutting-edge of this transformation, using AI to drive meaningful, responsible, and personalised player experiences. I’m delighted to join the team as we expand our impact across the industry.”
Daniel Brookes, CEO and founder of Rdentify, added: “Vikas brings strategic insight and a deep understanding of how technology can deliver social and commercial impact. Rdentify is redefining what player engagement means, using intelligent automation to support both compliance and growth. Vikas’ guidance will be vital for the next step of our journey.”
In 2024, Rdentify launched a major platform update, offering operators richer insight into player behaviour and team performance, enhancing both service quality and regulatory alignment.
Rdentify now empowers operators with tools that go far beyond FAQs, with its AI bot technology analysing customer support, sales, and account management calls in real-time. It also automates backend tasks, and dynamically updates player data, all while delivering instant, context-aware support.
The post Rdentify appoints Dr. Vikas Shah as chairman appeared first on European Gaming Industry News.
ALT Sports Data, the global leader in engagement solutions and official data for emerging sports, has appointed Neale Deeley as SVP of Sportsbook. Deeley brings over two decades of industry experience and a proven track record of driving innovation and commercial growth in sports wagering.
In his new role, Deeley will lead the company’s global sports betting strategy, spearheading market expansion, deepening operator partnerships, and accelerating the monetization of emerging sports through regulated betting markets. He will work closely with sportsbooks and gaming partners to build scalable betting products that delivers unique fan engagement opportunities and new revenue streams across ASD’s portfolio of exclusive sports properties.
“Neale’s deep expertise across the betting ecosystem, combined with his innovative approach to product and commercial partnerships and long-standing industry relationships, makes him an invaluable addition to our leadership team. As we continue to unlock new value for sports properties and their fanbases, Neale’s leadership will be instrumental in driving adoption and innovation at scale,” said Joe Dunnigan, Founder and CEO of ALT Sports Data.
Deeley spent over 8 years at Sportradar, most recently as the Managing Director, US Betting, where he played key roles in growing the footprint of official data rights and launching cutting-edge betting solutions.
“I’m thrilled to join ALT Sports Data at such an exciting time. There’s a massive opportunity to expand the boundaries of what sports betting can look like- by powering it with authentic data, community-driven narratives, and a commitment to integrity. ASD’s model is built for the future, and I’m excited to help bring that vision to life,” said Neale Deeley.
The post ALT Sports Data Appoints Neale Deeley as SVP of Sportsbook appeared first on Gaming and Gambling Industry in the Americas.
Financial reports
PGCB Reports Record Revenue of Nearly $6.4 Billion from Legal Gambling in State Fiscal Year
The Pennsylvania Gaming Control Board (“PGCB”) today reported that revenue generated during the combined Fiscal Year 2024/2025 of gaming it regulates reached a record level of $6,394,641,819.
This figure consists of the combined revenue from casino slot machines and table games, iGaming, sports wagering, video gaming terminals (VGTs) and fantasy sports contests. The amount eclipses the previous high for revenue in a fiscal year of $5,892,516,807 achieved in 2023/2024. Pennsylvania’s Fiscal Year runs from July 1 to June 30.
The resulting tax revenue from the play of these games in Fiscal Year 2024/2025 was $2,797,395,982. That figure eclipses the previous high for tax revenue in a fiscal year achieved during 2023/2024 of approximately $2.54 billion. The estimated amounts for revenue and taxes being reported are prior to any possible adjustments by the PA Department of Revenue.
Tax revenue from the various forms of gaming regulated by the PGCB is returned to Pennsylvanians in a number of ways. These include, but are not limited to:
- school property tax reduction on an owner’s primary residence;
- state, county, and local economic development, safety and recreational projects;
- support of the agricultural industry through support of horse racing; and,
- revenue toward the Commonwealth’s General Fund.
A comparison of combined revenue is below:
|
Fiscal Year |
Slot Machine Revenue |
iGaming Revenue |
Table Games Revenue |
Sports Wagering Revenue |
VGT’s Revenue |
Fantasy Sports Contests |
Total Gaming Revenue |
|
12/13 |
$2,428,887,430 |
|
$713,107,163 |
|
|
|
$3,141,994,593 |
|
13/14 |
$2,319,890,598 |
|
$731,874,861 |
|
|
|
$3,051,765,460 |
|
14/15 |
$2,335,787,919 |
|
$779,738,065 |
|
|
|
$3,115,525,984 |
|
15/16 |
$2,388,658,549 |
|
$839,177,086 |
|
|
|
$3,227,835,635 |
|
16/17 |
$2,336,152,508 |
|
$866,518,820 |
|
|
|
$3,202,671,328 |
|
17/18 |
$2,352,320,937 |
|
$895,278,806 |
|
|
$2,349,569 |
$3,249,949,311 |
|
18/19 |
$2,378,859,341 |
|
$885,588,231 |
$21,730,113 |
|
$23,588,490 |
$3,309,766,175 |
|
19/20 |
$1,697,955,473 |
$240,894,852 |
$644,543,736 |
$113,724,759 |
$6,798,123 |
$20,868,176 |
$2,724,785,117 |
|
20/21 |
$1,887,573,437 |
$897,216,020 |
$721,763,471 |
$308,849,184 |
$31,334,744 |
$28,186,529 |
$3,874,923,386 |
|
21/22 |
$2,410,313,212 |
$1,232,309,138 |
$1,015,735,661 |
$315,716,247 |
$41,584,158 |
$27,308,976 |
$5,042,967,392 |
|
22/23 |
$2,452,239,440 |
$1,532,761,065 |
$974,018,112 |
$491,960,612 |
$42,114,593 |
$20,668,195 |
$5,513,762,017 |
|
23/24 |
$2,438,537,357 |
$1,949,017,248 |
$958,027,818 |
$486,566,429 |
$41,105,387 |
$19,262,568 |
$5,892,516,807 |
|
24/25 |
$2,440,474,767 |
$2,477,083,825 |
$928,915,940 |
$487,639,844 |
$41,392,843 |
$19,134,601 |
$6,394,641,819 |
Retail Slot Machine Revenue
Fiscal Year 2024/25 gross revenue from slot machines at the casinos was $2,440,474,767, a 0.08% increase in revenue when compared to the $2,438,537,357 generated in Fiscal Year 2023/24.
Slot machine revenue for each of the casinos, with the percentage change reflected over the previous year, is as follows:
|
Retail Slot Machine Revenue by Operator |
Slot Machine Revenue FY2024/25 |
Slot Machine Revenue FY2023/24 |
% Change |
|
Parx Casino |
$377,741,868 |
$377,032,792 |
0.19% |
|
Wind Creek Bethlehem |
$281,813,834 |
$284,307,219 |
-0.88% |
|
Rivers Casino Pittsburgh |
$259,376,552 |
$265,520,300 |
-2.31% |
|
Mohegan Pennsylvania |
$175,512,043 |
$178,826,406 |
-1.85% |
|
Hollywood Casino at the Meadows |
$165,364,220 |
$162,709,117 |
1.63% |
|
Mount Airy Casino Resort |
$153,287,514 |
$155,143,779 |
-1.20% |
|
Live! Casino Philadelphia |
$152,124,613 |
$144,926,580 |
4.97% |
|
Rivers Casino Philadelphia |
$137,486,000 |
$133,819,461 |
2.74% |
|
Hollywood Casino at Penn National Race Course |
$134,995,246 |
$137,320,744 |
-1.69% |
|
Harrah’s Philadelphia |
$105,042,096 |
$109,918,495 |
-4.44% |
|
Valley Forge Casino Resort |
$103,226,169 |
$103,889,859 |
-0.64% |
|
Live! Casino Pittsburgh |
$99,739,181 |
$99,808,958 |
-0.07% |
|
Presque Isle Downs and Casino |
$85,948,165 |
$89,925,305 |
-4.42% |
|
Hollywood Casino York |
$85,268,464 |
$80,121,662 |
6.42% |
|
Hollywood Casino Morgantown |
$61,408,784 |
$59,013,269 |
4.06% |
|
Parx Shippensburg |
$36,866,401 |
$34,471,430 |
6.95% |
|
The Casino at Nemacolin |
$25,273,617 |
$21,781,982 |
16.03% |
|
Statewide Total |
$2,440,474,767 |
$2,438,537,357 |
0.08% |
Tax revenue from the play of slots machines in Fiscal Year 2024/25, including mandated fees paid by some operators, amounted to $1,343,013,822.
Retail Table Games Revenue
Fiscal Year 2024/25 gross revenue from table games at the casinos was $928,915,940, a 3.04% decrease in revenue when compared to the $958,027,818 generated in Fiscal Year 2023/24.
Table games revenue for each of the casinos, with the percentage change reflected over the previous year, is as follows:
|
Retail Table Games Revenue by Operator |
Table Games Revenue FY2024/25 |
Table Games Revenue FY2023/24 |
% Change |
|
Wind Creek Bethlehem |
$248,027,460 |
$252,200,606 |
-1.65% |
|
Parx Casino |
$196,413,495 |
$199,049,817 |
-1.32% |
|
Live! Casino Philadelphia |
$104,163,224 |
$107,817,308 |
-3.39% |
|
Rivers Casino Philadelphia |
$82,091,166 |
$86,998,189 |
-5.64% |
|
Rivers Casino Pittsburgh |
$73,919,682 |
$79,129,580 |
-6.58% |
|
Valley Forge Casino Resort |
$37,167,593 |
$33,693,962 |
10.31% |
|
Mount Airy Casino Resort |
$35,514,513 |
$34,636,221 |
2.54% |
|
Mohegan Pennsylvania |
$28,386,495 |
$27,999,899 |
1.38% |
|
Hollywood Casino at Penn National Race Course |
$24,867,554 |
$24,576,944 |
1.18% |
|
Harrah’s Philadelphia Casino |
$22,172,289 |
$26,708,238 |
-16.98% |
|
Hollywood Casino at the Meadows |
$21,931,051 |
$28,181,270 |
-22.18% |
|
Live! Casino Pittsburgh |
$14,750,775 |
$15,535,302 |
-5.05% |
|
Hollywood Casino York |
$13,612,400 |
$15,918,424 |
-14.49% |
|
Presque Isle Downs and Casino |
$12,364,452 |
$13,038,895 |
-5.17% |
|
Hollywood Casino Morgantown |
$10,207,462 |
$9,272,263 |
10.09% |
|
The Casino at Nemacolin |
$2,552,301 |
$2,377,478 |
7.35% |
|
Parx Shippensburg |
$774,029 |
$893,423 |
-13.36% |
|
Statewide Total |
$928,915,940 |
$958,027,818 |
-3.04% |
Tax revenue from the play of table games in Fiscal Year 2024/25 was $154,879,545.
Internet Casino-Type Gaming (iGaming) Revenue
Fiscal Year 2024/25 revenue from iGaming was $2,477,083,825, a 27.09% increase in revenue when compared to the $1,949,017,248 generated in Fiscal Year 2023/24. This revenue amount is a high mark for a fiscal year.
|
Operator |
FY2024/25 |
FY2023/24 |
% Change |
|
Hollywood Casino at Penn National Race Course |
$935,823,045 |
$751,177,422 |
24.58% |
|
Valley Forge Casino Resort |
$675,170,190 |
$482,491,457 |
39.93% |
|
Rivers Casino Philadelphia |
$411,718,444 |
$356,647,653 |
15.44% |
|
Harrah’s Philadelphia |
$115,994,074 |
$102,020,334 |
13.70% |
|
Golden Nugget |
$79,696,001 |
$39,281,525 |
102.88% |
|
Parx Casino |
$58,964,411 |
$58,835,932 |
0.22% |
|
Live! Casino Philadelphia |
$54,177,983 |
$39,973,190 |
35.54% |
|
Mount Airy Casino Resort |
$42,559,169 |
$46,187,631 |
-7.86% |
|
Bally’s Pennsylvania |
$41,566,491 |
$32,518,516 |
27.82% |
|
Presque Isle Downs and Casino |
$23,128,408 |
n/a |
n/a |
|
Mohegan Pennsylvania |
$20,183,159 |
$17,081,366 |
18.16% |
|
Wind Creek Bethlehem |
$18,102,450 |
$22,802,222 |
-20.61% |
|
Statewide Total |
$2,477,083,825 |
$1,949,017,248 |
27.09% |
Tax revenue from iGaming in Fiscal Year 2024/25 was $1,099,557,803.
Sports Wagering Revenue
Fiscal Year 2024/25 revenue from sports wagering was $487,639,844, a 0.22% decrease in revenue when compared to the $486,566,429 generated in Fiscal Year 2023/24. At the same time, the sports wagering handle increased between the two fiscal years from $8,169,540,520 to $8,721,795,533.
Sports wagering revenue for each of the casinos, with the percentage change reflected over the previous year, is as follows:
|
Sports Wagering Revenue by Operator |
Sports Wagering Revenue FY2024/25 |
Sports Wagering Revenue FY2023/24 |
% Change |
|
Valley Forge Casino Resort |
$250,290,144 |
$249,370,325 |
0.37% |
|
Hollywood Casino at the Meadows |
$131,189,196 |
$137,139,171 |
-4.34% |
|
Hollywood Casino Morgantown |
$19,991,392 |
$21,196,614 |
-5.69% |
|
Hollywood Casino at Penn National Race Course |
$16,995,365 |
$4,701,217 |
261.51% |
|
Rivers Casino Pittsburgh |
$14,869,925 |
$16,901,149 |
-12.02% |
|
Parx Casino |
$12,466,404 |
$16,833,893 |
-25.94% |
|
Hollywood Casino York |
$10,753,708 |
$6,102,831 |
76.21% |
|
Harrah’s Philadelphia |
$9,983,926 |
$8,362,280 |
19.39% |
|
Rivers Casino Philadelphia |
$9,215,349 |
$8,289,394 |
11.17% |
|
Live! Casino Philadelphia |
$5,326,723 |
$6,331,196 |
-15.87% |
|
Presque Isle Downs and Casino |
$1,788,457 |
$1,043,731 |
71.35% |
|
Live! Casino Pittsburgh |
$1,518,356 |
$1,609,231 |
-5.65% |
|
Mohegan Sun Lehigh Valley |
$1,076,750 |
$1,397,927 |
-22.98% |
|
Mohegan Pennsylvania |
$973,182 |
$3,271,401 |
-70.25% |
|
Wind Creek Bethlehem |
$489,195 |
$1,072,775 |
-54.40% |
|
Mount Airy Casino Resort |
$357,192 |
$704,580 |
-49.30% |
|
South Philly Race & Sportsbook |
$250,878 |
$2,038,030 |
-87.69% |
|
Parx Shippensburg |
$103,704 |
$109,718 |
-5.48% |
|
Parx Malvern |
n/a |
$90,967 |
n/a |
|
Statewide Total |
$487,639,844 |
$486,566,429 |
0.22% |
Tax revenue from Sports Wagering in Fiscal Year 2024/25 was $175,550,344.
Video Gaming Terminals
Fiscal Year 2024/25 revenue for Video Gaming Terminals at Truck Stops was $41,392,843, a 0.70% increase when compared to the $41,105,387 in Fiscal Year 2023/24. At the end of this fiscal year, there were 75 VGT facilities operating in Pennsylvania compared to 74 facilities in operation at the end of Fiscal Year 2023/2024.
VGT revenue for each of the providers, with the percentage change reflected over the previous year, is as follows:
|
VGT Terminal Operator |
VGT Revenue FY2024/25 |
VGT Revenue FY2023/24 |
% Change |
|
Marquee by Penn1 |
$27,567,893 |
$25,876,995 |
6.53% |
|
J&J Ventures Gaming2 |
$10,410,895 |
$11,462,180 |
-9.17% |
|
Jango Entertainment3 |
$3,250,748 |
$3,419,612 |
-4.94% |
|
Venture Gaming LLC4 |
$109,734 |
$266,424 |
-58.81% |
|
Accel Entertainment Gaming5 |
$53,573 |
$80,177 |
-33.18% |
|
Statewide Total |
$41,392,843 |
$41,105,387 |
0.70% |
Tax revenue from VGTs in Fiscal Year 2024/25 was $21,524,278.
Fantasy Contests Revenue
Fiscal Year 2024/25 revenue from fantasy contests was $19,134,601, a 0.66% decrease in revenue when compared to the $19,262,568 generated in Fiscal Year 2023/24.
Fantasy contests revenue for each of the providers, with the percentage change reflected over the previous year, is as follows:
|
Fantasy Contests Operator |
Fantasy Revenue FY2024/25 |
Fantasy Revenue FY2023/24 |
% Change |
|
DraftKings |
$13,359,018 |
$13,585,594 |
-1.67% |
|
FanDuel |
$3,291,034 |
$3,685,166 |
-10.70% |
|
UnderDog Sports |
$1,900,354 |
$1,306,281 |
45.48% |
|
Fantasy Football Players Championship |
$255,652 |
$292,287 |
-12.53% |
|
Yahoo Fantasy Sports |
$152,853 |
$219,313 |
-30.30% |
|
Sportshub Technologies |
$72,239 |
$72,931 |
-0.95% |
|
Fantasy Sports Gaming, LLC |
$67,624 |
$69,398 |
-2.56% |
|
DataForce |
$38,216 |
$35,986 |
6.20% |
|
Jock MKT |
$0 |
-$131 |
-100.00% |
|
OwnersBox |
-$2,389 |
-$4,257 |
-43.88% |
|
Statewide Total |
$19,134,601 |
$19,262,568 |
-0.66% |
Tax revenue from Fantasy Contests in Fiscal Year 2024/25 was $2,870,190.
The post PGCB Reports Record Revenue of Nearly $6.4 Billion from Legal Gambling in State Fiscal Year appeared first on Gaming and Gambling Industry in the Americas.
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