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NSoft exceeds growth expectations, delivering strong Q4 2021 results
by Dražan Planinić, COO at NSoft
The dawn of the second COVID-19 year was all but the COVID-coloured. The entire 2021 was shaped to fit our further development and the expansion of the business, therefore the last quarter of the year was a worthy closure.
The markets where NSoft is traditionally strong continued to grow steadily with new customers, some returning customers and enhancing co-operation with the existing ones. Fourth-quarter results reflect NSoft’s strategic investments in its core product categories. The overall stake in Q4 2021 grew by 20% YoY and the number of tickets surpassed Q4 2020 data by 12%.
Stake growth by the distribution channels:
- Land-based betting business: 22.5%
- Online: 14.3%
Land-based vs online business ratio continued to improve in Q4 2021. A great portion of new business in 2021 was online with notable growth for some particular games. The most prominent was Roulette and Next Six draw-based games together with Virtual Penalty Shootout and Greyhound Races from the virtual sports betting and racers categories.
Optimove CRM Marketing Solution integrated into our Seven Sportsbook platform
We were closing the integration process with the industry-leading CRM Marketing Hub Optimove in the last quarter of 2021. The partnership with Optimove came as we aspire to provide the best-in-class solutions for betting operators to boost player lifetime value, boost retention rates, and significantly scale multi-channel personalization. Balkan Bet, a long-time client of ours, was the first one to introduce Optimove’s AI-mapped CRM. The system allows the operator to maximise players’ lifetime value by micro-segmenting its audience and ensuring that every player is approached with the most personal message, every given time across every channel. The time of Dear Customer is long gone. Both the players and the operators know better and are aware that personalisation of the message and the delivery of the exact content player needs is imperative. Players don’t want to be bothered with irrelevant information.
T-1000 Self-Service Betting Terminal on US Market
In the previous quarterly update, I have announced the partnership with Suzohapp, a world leader in the manufacturing and distribution of gaming, amusement and sports betting products. Suzohapp carries a vast portfolio of components available for immediate distribution and for developing custom-built solutions. The company is our representative for the US market and already in Q4 2021, T-1000, Stark’s premium self-service betting terminals, were sold to the first buyers.
The certification of the terminal for the USA was done before in Q3 2021.
Industry recognition: GGA 2022 nomination in the category Retail Supplier of the year
In December 2021, we received one more confirmation of excellence. NSoft has been shortlisted for the Global Gaming Awards London 2022 in the Retail Supplier of the year category.
NSoft’s betting platform serves more than 60,000 devices daily, with a 20% increase in the number of punters and it is used by clients across 5 continents. This decision was merited by unique solutions for the retail business such as Remote device management that provides a sense of presence in any given betting shop by having full control over devices and daily operations even if you are physically miles away from it. Once again we are honoured and humbled to be recognized as one of the industry’s leading betting and gaming suppliers.
In total, NSoft has been shortlisted for 23 awards in 2021 in different categories – from Sportsbook and individual games to iGaming platform categories.
Lottery in Retail
In Q4 we have extended the Lottery to the retail channel as well. NSoft Lottery is provided through Betradar Unified Odds Feed (UOF), which covers 160+ lotteries from over 30 countries. Also, UOF minimises the possibilities of errors and disturbances in production. World lotteries have never been closer to the punters. Seven admin platform tool allows operators to choose the custom offer of tournaments and events for printing.
People@NSoft
As a result of Sales Boot Camp, an intense one-month-long programme for sales forces we have conducted during the course of October and November, we are richer for four new colleagues in our Business stream. New forces in Sales have already tackled the challenges of constant growth in clients and new markets.
We are immensely proud that our Employee Net Promoter Score (eNPS) increased to 61. This indicator represents the number of employees who would recommend their employer as a great place to work. The scale is ranging from -100 to +100 and is the ratio between employees detractors and employees promoters. The eNPS score above 50 is considered to be excellent so we are on the right track when it comes to the power of the team!
In general, hybrid work and clear business strategy and goals, together with healthy and stable corporate culture, helped us navigate throughout the entire 2021 with success.
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Brasil
Brasil impulsa su agenda de integridad en un contexto de fuerte crecimiento del mercado
El mercado regulado de apuestas en Brasil continúa ganando estructura y dinamismo, a medida que el país equilibra la consolidación regulatoria, las salvaguardas de integridad y el crecimiento comercial.
Durante la última semana, desarrollos clave, desde la implementación de políticas federales hasta asociaciones estratégicas e innovación de productos, ponen de relieve cómo el ecosistema está madurando de cara a grandes eventos deportivos globales.
El Gobierno lanza una política nacional para combatir la manipulación de partidos
Un hito regulatorio importante se alcanzó con la creación de la Política Nacional para la Prevención y el Combate de la Manipulación Deportiva (PNPEMR). Establecida mediante una ordenanza conjunta de los Ministerios de Deportes, Hacienda y Justicia, la política introduce un marco nacional integral diseñado para abordar los riesgos de integridad en el deporte.
La iniciativa se estructura en torno a cuatro pilares centrales: regulación, prevención, monitoreo y fiscalización, con el objetivo de proteger la credibilidad y la imprevisibilidad de las competiciones deportivas en Brasil.
La política enfatiza la cooperación interinstitucional, reuniendo a autoridades públicas, organizaciones deportivas, operadores de apuestas y organismos internacionales. Entre sus principales medidas se incluyen:
- Estandarización de los flujos de reporte de actividades de apuestas sospechosas
• Programas de educación continua para atletas, árbitros y oficiales deportivos
• Mecanismos de protección para denunciantes
• Refuerzo de las investigaciones penales dirigidas a redes organizadas de manipulación de partidos
En el marco de esta política, el Ministerio de Deportes coordinará la implementación, mientras que el Ministerio de Hacienda supervisará la regulación de las apuestas y el cumplimiento por parte de los operadores.
El Ministerio de Justicia y Seguridad Pública, junto con la Policía Federal, liderará los esfuerzos de intercambio de inteligencia y aplicación de la ley, especialmente en casos con alcance interestatal o internacional. Vea-se DOU.
Un comité de gobernanza con múltiples actores será responsable de monitorear los avances y proponer ajustes, garantizando que la política evolucione junto con el mercado.
Este movimiento refuerza la intención de Brasil de alinear su supervisión regulatoria con los estándares globales de integridad, especialmente relevante a medida que el país se prepara para escenarios de alto volumen de apuestas durante competiciones internacionales de gran escala.
Sportradar amplía su estrategia de iGaming con el lanzamiento de Playradar
En el frente corporativo, Sportradar anunció el lanzamiento de Playradar, una nueva marca dedicada a su vertical de iGaming, lo que señala un cambio estratégico hacia experiencias de apuestas más integradas e inmersivas.
La nueva oferta se basa en conceptos de juego híbridos, combinando datos deportivos en tiempo real e históricos con streaming en vivo y contenido de casino.
Entre sus principales características se encuentra un hub de experiencia en vivo 24/7, donde los usuarios pueden interactuar simultáneamente con eventos deportivos y formatos de juego interactivos.
La iniciativa estará liderada por Edo Haitin, un ejecutivo con más de dos décadas de experiencia en gaming en vivo y desarrollo de productos.

La compañía planea lanzar Playradar a partir de 2026, inicialmente en mercados regulados del Reino Unido, América del Norte y América Latina.
Según el CEO Carsten Koerl, este movimiento representa una evolución natural de las capacidades de la empresa, aprovechando su infraestructura existente en datos, streaming y análisis del comportamiento de los usuarios para mejorar el engagement y la monetización a lo largo del ciclo de vida del jugador.
Haitin también destacó la visión estratégica detrás del lanzamiento, subrayando la capacidad de combinar tecnología y contenido en línea con las demandas cambiantes del mercado, especialmente a medida que los operadores buscan experiencias de usuario diferenciadas e inmersivas.
Es importante destacar que Playradar operará exclusivamente en entornos regulados, manteniendo un fuerte enfoque en el juego responsable y la integridad, en línea con las tendencias más amplias del sector y la regulación.
Playson refuerza su presencia en Brasil mediante una asociación con Betnacional
Reforzando aún más la posición de Brasil como un mercado de alto crecimiento, Playson amplió su presencia regional a través de una nueva asociación con Betnacional, un operador local líder propiedad de Flutter Entertainment.
El acuerdo permitirá la integración de un portafolio de títulos destacados de Playson en la plataforma de Betnacional, incluyendo 4 Pots Riches, Diamonds Power y Sugar Teddy x1000, todos reconocidos por su sólido rendimiento en mercados regulados y mecánicas de juego atractivas como Hold and Win.
La asociación refleja una tendencia más amplia de la industria hacia la localización y estrategias mobile-first, a medida que los operadores buscan alinear mejor su contenido con las preferencias de los jugadores regionales.
Cristhian Zito, Head de LatAm en Playson, destacó la importancia estratégica del acuerdo:
“Associarnos con Betnacional es un hito importante para nosotros en Brasil. Es una marca local muy respetada con un profundo conocimiento de su audiencia, y estamos seguros de que nuestro contenido resonará fuertemente con sus jugadores.
“ Este lanzamiento refuerza aún más nuestra posición en el mercado y refleja nuestro compromiso de ofrecer juegos atractivos y de alto rendimiento a operadores en toda América Latina”.
Desde la perspectiva del operador, Frederico Cunha, Head Comercial de Betnacional, también subrayó el valor de la colaboración:
“Estamos encantados de dar la bienvenida al portafolio de Playson en Betnacional. Sus juegos son reconocidos por su calidad, mecánicas sólidas y rendimiento consistente, lo que los convierte en una valiosa incorporación a nuestra oferta. Esperamos trabajar estrechamente y ofrecer una experiencia de entretenimiento mejorada a nuestros jugadores”.
Un mercado que equilibra integridad y crecimiento
En conjunto, los desarrollos de esta semana ilustran una clara doble trayectoria en el sector de apuestas en Brasil: el fortalecimiento de los marcos institucionales y de integridad, al mismo tiempo que se atraen inversión, innovación y asociaciones internacionales.
A medida que las estructuras regulatorias se vuelven más sofisticadas y se profundiza la colaboración entre los actores del ecosistema, Brasil se posiciona no solo como un mercado conforme y seguro, sino también como un hub central de crecimiento para la industria del gaming en América Latina.
SportyBet nombra a DJ Khaled como embajador global para reforzar la conexión entre deporte, cultura y entretenimiento
SportyBet anunció a DJ Khaled como su nuevo embajador global, reforzando su posicionamiento en la intersección entre deporte, música y cultura contemporánea.
Se une a un roster global que incluye a José Mourinho y Éder Militão, fortaleciendo la estrategia de la compañía de conectar con audiencias a través del entretenimiento.

La asociación se desplegará en mercados clave como Brasil, Estados Unidos, México y partes de África, apoyando la expansión de SportyBet como una plataforma centrada en la experiencia.
Según Elias Gallego, vicepresidente de Sporty Group, la colaboración refleja el enfoque de la empresa en asociarse con figuras culturalmente relevantes para conectar con audiencias diversas, especialmente en mercados como Brasil, donde el deporte y el estilo de vida están estrechamente vinculados.
Mayor apuesta por la música y el entretenimiento
El movimiento también señala un esfuerzo más amplio de Sporty Group por integrar la música en su ecosistema de entretenimiento.
A principios de este año, la compañía se asoció con Burna Boy en el proyecto “For Everybody”, combinando música, fútbol y cultura global.
En este contexto, la incorporación de DJ Khaled refuerza una estrategia centrada en el storytelling y el engagement de los fans, especialmente en regiones donde el deporte y la música están profundamente conectados.
Mentalidad global y evolución de marca
DJ Khaled destacó la visión compartida detrás de la asociación, enfatizando la mentalidad, la autenticidad y la conexión global con los fans.
El acuerdo refuerza la evolución de SportyBet más allá de las apuestas deportivas, posicionando la marca dentro de un ecosistema de entretenimiento más amplio.
En Brasil, se alinea con el crecimiento continuo de la compañía y su enfoque en ofrecer experiencias integradas que combinan contenido, cultura y engagement del usuario.
The post Brasil impulsa su agenda de integridad en un contexto de fuerte crecimiento del mercado appeared first on Americas iGaming & Sports Betting News.
Brazil
Brazil advances integrity agenda amid strong market growth
Brazil’s regulated betting market continues to gain structure and momentum, as the country balances regulatory consolidation, integrity safeguards, and commercial growth.
Over the past week, key developments, from federal policy implementation to strategic partnerships and product innovation, highlight how the ecosystem is maturing ahead of major global sporting events.
Government launches national policy to combat match-fixing
A major regulatory milestone was reached with the creation of the National Policy for the Prevention and Combating of Sports Manipulation (PNPEMR). Established through a joint ordinance by the Ministries of Sports, Finance, and Justice, the policy introduces a comprehensive national framework designed to address integrity risks in sports.
The initiative is structured around four central pillars: regulation, prevention, monitoring and enforcement, aiming to protect the credibility and unpredictability of sporting competitions in Brazil.
The policy emphasizes interinstitutional cooperation, bringing together public authorities, sports organizations, betting operators and international bodies.
Among its key measures are:
- Standardization of reporting flows for suspicious betting activity
- Continuous education programs for athletes, referees and sports officials
- Protection mechanisms for whistleblowers
- Strengthening of criminal investigations targeting organized match-fixing networks
Under the framework, the Ministry of Sports will coordinate implementation, while the Ministry of Finance will oversee betting regulation and operator compliance. The Ministry of Justice and Public Security, alongside the Federal Police, will lead intelligence-sharing and enforcement efforts, particularly in cases with interstate or international scope. See DOU
A multi-stakeholder governance committee will be responsible for monitoring progress and proposing adjustments, ensuring that the policy evolves alongside the market.
This move reinforces Brazil’s intention to align regulatory oversight with global integrity standards, particularly relevant as the country prepares for high-volume betting scenarios during major international competitions.

Sportradar expands iGaming strategy with Playradar launch
On the corporate front, Sportradar announced the launch of Playradar, a new brand dedicated to its iGaming vertical, signaling a strategic shift toward more integrated and immersive betting experiences.
The new offering is built around hybrid gaming concepts, combining real-time and historical sports data with live streaming and casino content.
Among the key features is a 24/7 live experience hub, where users can engage simultaneously with sports events and interactive gaming formats.
The initiative will be led by Edo Haitin, a seasoned executive with over two decades of experience in live gaming and product development.
The company plans to roll out Playradar starting in 2026, initially targeting regulated markets in the UK, North America and Latin America.
According to CEO Carsten Koerl, the move represents a natural evolution of the company’s capabilities, leveraging its existing infrastructure in data, streaming and user behavior analytics to enhance engagement and monetization across the player lifecycle.
Haitin also emphasized the strategic vision behind the launch, highlighting the ability to combine technology and content in line with evolving market demands, particularly as operators look for differentiated and immersive user experiences.
Importantly, Playradar will operate exclusively in regulated environments, maintaining a strong focus on responsible gaming and integrity, aligning with broader industry and regulatory trends.
Playson strengthens Brazilian footprint through Betnacional partnership
Further reinforcing Brazil’s position as a high-growth market, Playson expanded its regional presence through a new partnership with Betnacional, a leading local operator owned by Flutter Entertainment.
The agreement will see a portfolio of Playson’s top-performing titles integrated into Betnacional’s platform, including 4 Pots Riches, Diamonds Power, and Sugar Teddy x1000, all recognized for their strong performance in regulated markets and engaging gameplay mechanics such as Hold and Win.
The partnership reflects a broader industry trend toward localization and mobile-first strategies, as operators seek to better align content with regional player preferences.
Cristhian Zito, Head of LatAm at Playson, highlighted the strategic importance of the deal:
“Partnering with Betnacional is an important milestone for us in Brazil. It is a highly respected local brand with a deep understanding of its audience, and we are confident our content will resonate strongly with its players.
This launch further strengthens our position in the market and reflects our commitment to delivering engaging, high-performing games to operators across Latin America.”
From the operator’s perspective, Frederico Cunha, Head of Commercial at Betnacional, also emphasized the value of the collaboration:
“We are delighted to welcome Playson’s portfolio to Betnacional. Their games are recognised for their quality, strong mechanics, and consistent performance, making them a valuable addition to our offering.
We look forward to working closely together and bringing an enhanced entertainment experience to our players.”
A market balancing integrity and growth
Taken together, this week’s developments illustrate a clear dual trajectory in Brazil’s betting sector: strengthening institutional and integrity frameworks while simultaneously attracting investment, innovation and international partnerships.
As regulatory structures become more sophisticated and collaboration between stakeholders deepens, Brazil is positioning itself not only as a compliant and secure market, but also as a central hub for growth in Latin America’s gaming industry.
SportyBet appoints DJ Khaled as global ambassador to expand connection between sports, culture and entertainment
SportyBet has announced DJ Khaled as its new global ambassador, strengthening its positioning at the intersection of sports, music, and contemporary culture.
He joins a global roster that includes José Mourinho and Éder Militão, reinforcing the company’s strategy of connecting with audiences through entertainment. The partnership will roll out across key markets such as Brazil, the United States, Mexico, and parts of Africa, supporting SportyBet’s expansion as an experience-driven platform.

According to Elias Gallego, Vice President of Sporty Group, the collaboration reflects the company’s focus on partnering with culturally relevant figures to engage diverse audiences, particularly in markets like Brazil where sports and lifestyle are closely linked.
Deeper push into music and entertainment
The move also signals a broader effort by Sporty Group to integrate music into its entertainment ecosystem. Earlier this year, the company partnered with Burna Boy on the “For Everybody” project, blending music, football, and global culture.
In this context, DJ Khaled’s appointment further strengthens a strategy centered on storytelling and fan engagement, especially in regions where sports and music are deeply connected.
Global mindset and brand evolution
DJ Khaled highlighted the shared vision behind the partnership, emphasizing mindset, authenticity, and global connection with fans.
The agreement reinforces SportyBet’s evolution beyond sports betting, positioning the brand within a broader entertainment ecosystem. In Brazil, it aligns with the company’s ongoing growth and its focus on delivering integrated experiences that combine content, culture, and user engagement.
The post Brazil advances integrity agenda amid strong market growth appeared first on Americas iGaming & Sports Betting News.
Golf
Soft2Bet Gathering: An Elite Golf & Padel Experience
Soft2Bet, a leading iGaming turnkey solutions provider, recently brought together industry connections for an exclusive two-day golf and padel experience at the Gleneagles Hotel in Scotland. The event brought Soft2Bet’s friends and connections together to enjoy a relaxed day of golf and padel, meaningful conversations, and shared moments in an inspiring setting, celebrating the spirit of connection and community that defines the company’s approach.
Set against the backdrop of one of Scotland’s best-known sporting estates, the day paired competitive play with the camaraderie and shared spirit that are such a valued part of the game. Attendees enjoyed access to Gleneagles’ most exclusive Ryder Cup & Solheim courses, where the relaxed setting encouraged genuine connection and reflected the supportive atmosphere that made the gathering especially memorable.
Gleneagles was a fitting venue for the occasion. With more than a century of golfing history, three championship courses and a reputation built on world-class hospitality, it remains one of Scotland’s standout golf destinations. Its PGA Centenary Course hosted the 2014 Ryder Cup and the 2019 Solheim Cup, making Gleneagles the only golfing destination in Europe to have staged both events.
The event reflects Soft2Bet’s belief that strong connections are built through shared goals, trust and collaboration. Creating space for in-person connection allows the company to deepen those relationships and support long-term success.
Harrison Barrett, VP of Business Development at Soft2Bet, commented: “Bringing the industry together in a setting like Gleneagles allows us to go beyond day-to-day operations and focus on what truly drives success, while playing golf and padel. Events like this are an opportunity to align on vision, exchange ideas and celebrate the momentum.”
Stuart Trigwell, Director of Business Development at Play’n GO said: “The time spent at Gleneagles, enjoying the incredible courses and engaging in genuine, strategic conversations, was an absolute highlight. It is events like these that reinforce the trust and collaborative spirit at the core of our relations.”
The gathering reflects Soft2Bet’s wider approach to the iGaming community engagement, creating opportunities for stronger collaboration and supporting growth across key markets.
The post Soft2Bet Gathering: An Elite Golf & Padel Experience appeared first on Eastern European Gaming | Global iGaming & Tech Intelligence Hub.
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