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NSoft exceeds growth expectations, delivering strong Q4 2021 results

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by Dražan Planinić, COO at NSoft 

The dawn of the second COVID-19 year was all but the COVID-coloured. The entire 2021 was shaped to fit our further development and the expansion of the business, therefore the last quarter of the year was a worthy closure.

 

The markets where NSoft is traditionally strong continued to grow steadily with new customers, some returning customers and enhancing co-operation with the existing ones. Fourth-quarter results reflect NSoft’s strategic investments in its core product categories. The overall stake in Q4 2021 grew by 20% YoY and the number of tickets surpassed Q4 2020 data by 12%.

Stake growth by the distribution channels:

  • Land-based betting business: 22.5%
  • Online: 14.3%

Land-based vs online business ratio continued to improve in Q4 2021. A great portion of new business in 2021 was online with notable growth for some particular games. The most prominent was Roulette and Next Six draw-based games together with Virtual Penalty Shootout and Greyhound Races from the virtual sports betting and racers categories.

Optimove CRM Marketing Solution integrated into our Seven Sportsbook platform

We were closing the integration process with the industry-leading CRM Marketing Hub Optimove in the last quarter of 2021. The partnership with Optimove came as we aspire to provide the best-in-class solutions for betting operators to boost player lifetime value, boost retention rates, and significantly scale multi-channel personalization. Balkan Bet, a long-time client of ours, was the first one to introduce Optimove’s AI-mapped CRM. The system allows the operator to maximise players’ lifetime value by micro-segmenting its audience and ensuring that every player is approached with the most personal message, every given time across every channel. The time of Dear Customer is long gone. Both the players and the operators know better and are aware that personalisation of the message and the delivery of the exact content player needs is imperative. Players don’t want to be bothered with irrelevant information.

T-1000 Self-Service Betting Terminal on US Market

In the previous quarterly update, I have announced the partnership with Suzohapp, a world leader in the manufacturing and distribution of gaming, amusement and sports betting products. Suzohapp carries a vast portfolio of components available for immediate distribution and for developing custom-built solutions. The company is our representative for the US market and already in Q4  2021, T-1000, Stark’s premium self-service betting terminals, were sold to the first buyers.

The certification of the terminal for the USA was done before in Q3 2021.

Industry recognition: GGA 2022 nomination in the category Retail Supplier of the year

In December 2021, we received one more confirmation of excellence. NSoft has been shortlisted for the Global Gaming Awards London 2022 in the Retail Supplier of the year category.

NSoft’s betting platform serves more than 60,000 devices daily, with a 20% increase in the number of punters and it is used by clients across 5 continents. This decision was merited by unique solutions for the retail business such as Remote device management that provides a sense of presence in any given betting shop by having full control over devices and daily operations even if you are physically miles away from it. Once again we are honoured and humbled to be recognized as one of the industry’s leading betting and gaming suppliers.

In total, NSoft has been shortlisted for 23 awards in 2021 in different categories – from Sportsbook and individual games to iGaming platform categories.

Lottery in Retail

In Q4 we have extended the Lottery to the retail channel as well. NSoft Lottery is provided through Betradar Unified Odds Feed (UOF), which covers 160+ lotteries from over 30 countries. Also, UOF minimises the possibilities of errors and disturbances in production. World lotteries have never been closer to the punters. Seven admin platform tool allows operators to choose the custom offer of tournaments and events for printing.

People@NSoft

As a result of Sales Boot Camp, an intense one-month-long programme for sales forces we have conducted during the course of October and November, we are richer for four new colleagues in our Business stream. New forces in Sales have already tackled the challenges of constant growth in clients and new markets.

We are immensely proud that our Employee Net Promoter Score (eNPS) increased to 61. This indicator represents the number of employees who would recommend their employer as a great place to work. The scale is ranging from -100 to +100 and is the ratio between employees detractors and employees promoters. The eNPS score above 50 is considered to be excellent so we are on the right track when it comes to the power of the team!

In general, hybrid work and clear business strategy and goals, together with healthy and stable corporate culture, helped us navigate throughout the entire 2021 with success.

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ThrillTech appoints seasoned CMO to lead next phase of growth

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ThrillTech, the market leader in side bet jackpot technology, today announced the appointment of Giles Potter as Chief Marketing Officer (CMO), marking a significant milestone as the company accelerates into its next phase of global growth.

Potter brings extensive experience in B2B marketing, brand leadership, and strategic growth across competitive industries.

As CMO, he will lead ThrillTech’s global marketing efforts—strengthening its market-leading position, elevating the brand, and driving demand as the company expands into new markets and opportunities.

Bringing Giles on board is a pivotal step for ThrillTech,” said Benjamin Bradtke, Co-Founder at ThrillTech.

We are entering an exciting growth stage, and his proven track record in building powerful brands and driving strategic marketing initiatives makes him the ideal leader to help scale our global presence.”

Potter will also oversee the build-out and optimization of ThrillTech’s marketing function, aligning closely with sales, product, and leadership teams to ensure a cohesive growth strategy.

His mandate includes refining the company’s positioning, identifying new growth opportunities, and driving innovative marketing approaches that differentiate ThrillTech in the competitive B2B landscape.

I’m excited to join ThrillTech at such a dynamic point in its journey,” said Giles Potter.

The company has established itself as a clear market leader, and I look forward to building on that foundation—strengthening the brand, expanding global reach, and unlocking new growth opportunities.”

Prior to joining ThrillTech, Potter was Chief Marketing Officer at Bragg Gaming Group, and has also held senior roles with Evolution Gaming, NetEnt and Red Tiger Gaming in the past decade.

ThrillTech continues to lead the evolution of side bet technology, delivering innovative solutions that drive engagement and revenue for partners worldwide.

The addition of Potter to the leadership team underscores the company’s commitment to scaling its impact and reinforcing its leadership position in the market.

About ThrillTech

ThrillTech is the market leader in side bet jackpot technology, providing cutting-edge solutions that enhance player engagement and unlock new revenue streams for partners across the gaming industry.

With a focus on innovation, performance, and scalability, ThrillTech empowers operators to deliver next-generation gaming experiences.

The post ThrillTech appoints seasoned CMO to lead next phase of growth appeared first on Americas iGaming & Sports Betting News.

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Ofensiva legislativa y el riesgo de una “Ley Seca” de las apuestas en Brasil

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El debate sobre la prohibición de las apuestas de cuota fija en Brasil cobró fuerza tras la publicación de un artículo firmado por José Francisco Manssur y Marcelo Damato, que establece un paralelismo directo entre el movimiento político actual y la histórica Prohibition in the United States, implementada en 1920.

Según los autores, el intento de prohibir un mercado que ya ha sido regulado tiende a repetir errores conocidos, ya que en lugar de eliminar la actividad, la medida incentivaría el crecimiento del mercado clandestino, fortalecería a organizaciones criminales y reduciría la capacidad del Estado para controlar y supervisar el sector.

La analogía no es meramente retórica, funciona como una advertencia sobre las consecuencias no deseadas de decisiones impulsadas más por presión política que por evidencia práctica.

El texto destaca que Brasil ya ha estructurado un mercado regulado robusto, con 84 empresas autorizadas a operar apuestas de cuota fija, cada una habiendo pagado 30 millones de reales en licencias, además de realizar inversiones equivalentes para cumplir con los requisitos regulatorios.

Estas exigencias abarcan desde la presencia física en el país y estructuras de gobernanza hasta sistemas avanzados de monitoreo del comportamiento del usuario, prevención de lavado de dinero y políticas de juego responsable.

También se enfatiza el papel de la Secretaria de Prêmios e Apostas, especialmente en el bloqueo de cerca de 30.000 sitios ilegales, lo que demuestra la capacidad del Estado para actuar de manera efectiva cuando el mercado opera dentro de la legalidad.

Otro punto central del argumento es el impacto económico de una posible prohibición.

Los autores estiman que el país podría perder aproximadamente 15 mil millones de reales en 2026 solo en ingresos fiscales directos e indirectos, además de poner en riesgo empleos e inversiones ya realizadas.

También existe un riesgo significativo de judicialización masiva, con empresas buscando compensaciones por pérdidas derivadas de un cambio abrupto en las reglas del juego.

En este contexto, el texto plantea una cuestión crítica sobre la imagen de Brasil ante los inversores internacionales, ya que al abrir, regular y luego prohibir un sector en pocos años, el país enviaría una señal de alta inseguridad jurídica, con impactos que irían más allá del iGaming.

Por último, los autores cuestionan la narrativa de que las apuestas son uno de los principales factores del endeudamiento de las familias brasileñas.

Con base en datos de LCA Consultoria, el artículo señala que el gasto en apuestas representa solo el 0,46 por ciento del consumo familiar, una proporción relativamente baja en comparación con otros rubros.

Atribuir el endeudamiento exclusivamente al sector sería una simplificación de un problema estructural más amplio, que involucra crédito caro, inflación y baja educación financiera.

La conclusión es clara, la prohibición no resolvería los problemas que pretende atacar y, en cambio, generaría nuevos riesgos económicos y sociales.

Uso de las apuestas en Brasil y su impacto en el comportamiento financiero

Datos recientes de una encuesta de Datafolha permiten profundizar en el perfil del apostador brasileño y en el papel de las apuestas en la economía doméstica. El estudio, realizado con más de 2.000 personas en 117 municipios, indica que alrededor del 10 por ciento de los brasileños utiliza plataformas de apuestas o casinos online.

Entre estos usuarios, casi la mitad afirma que apuesta con el objetivo de generar ingresos adicionales, especialmente para complementar el pago de gastos mensuales, lo que refleja un cambio relevante en la percepción de la actividad.

A pesar de esta motivación, el impacto directo de las apuestas sobre el endeudamiento parece limitado cuando se analiza de forma aislada.

Solo el 1 por ciento de los encuestados declaró utilizar dinero destinado a cuentas esenciales para apostar, lo que sugiere que el comportamiento de riesgo extremo sigue siendo minoritario.

Especialistas de instituciones como la Fundação Getulio Vargas reconocen que las apuestas pueden contribuir al endeudamiento, pero subrayan que se trata de uno entre varios factores, siendo más determinantes el acceso al crédito, las tasas de interés, la inflación y el nivel de ingresos.

Al mismo tiempo, estudios internacionales como los realizados por el National Bureau of Economic Research muestran efectos indirectos relevantes.

Según estas investigaciones, cada dólar gastado en apuestas tiende a reducir el ahorro o la inversión en otros activos, lo que indica un efecto de sustitución en la asignación de recursos.

En Brasil, sin embargo, el estudio de LCA refuerza que el peso de las apuestas en el presupuesto familiar sigue siendo comparable al de categorías como el consumo de alcohol, lo que matiza la narrativa de que el sector es el principal responsable del endeudamiento.

El retroceso de Caixa y el conflicto entre estrategia económica y política pública

Uno de los episodios más emblemáticos del período fue la decisión de Caixa Econômica Federal de posponer el lanzamiento de su plataforma de apuestas hasta 2027.

La entidad estatal ya había obtenido una licencia federal y pagado 30 millones de reales para operar en el mercado regulado, además de desarrollar un plan de negocio que proyectaba ingresos de hasta 18 mil millones de reales en dos años.

Aun así, el proyecto fue detenido debido a la presión política del gobierno federal, que ha adoptado una postura más cautelosa frente a la expansión del sector.

Este retroceso expone una clara desalineación entre la estrategia comercial de la institución y la orientación política del Ejecutivo.

Mientras la Caixa veía el mercado de apuestas como una oportunidad de diversificación de ingresos y una herramienta para competir con operadores privados y combatir la ilegalidad, sectores del gobierno comenzaron a tratar el crecimiento del sector como un problema de salud pública, lo que generó incertidumbre y paralizó una iniciativa avanzada.

Más allá del impacto financiero inmediato, la decisión plantea dudas sobre la previsibilidad regulatoria en Brasil.

El hecho de que una empresa estatal se retire tras cumplir con todos los requisitos legales puede interpretarse como una señal de inestabilidad para inversores privados.

El caso también generó reacciones en el sector y está siendo analizado por el Tribunal de Contas da União, reforzando la percepción de que el entorno institucional aún está en fase de consolidación.

Entorno político, entre prohibición y regulación

El panorama político brasileño en relación con las apuestas está marcado por ambigüedad y disputa de narrativas.

Por un lado, existen sectores del gobierno y del Congreso que defienden medidas más estrictas, incluyendo la prohibición total.

Por otro, líderes políticos relevantes, como José Guimarães, reconocen que esta medida difícilmente tendría apoyo suficiente, indicando que el Congreso está más dispuesto a discutir ajustes regulatorios que a eliminar el sector.

Esta división refleja una tensión entre preocupaciones sociales e intereses económicos.

El gobierno ha implementado medidas para restringir el acceso de poblaciones vulnerables, como el bloqueo de beneficiarios de programas sociales y la introducción de herramientas de autoexclusión.

Al mismo tiempo, mantiene el marco regulatorio y fiscal, reconociendo su importancia para la recaudación y la formalización del mercado.

En el Congreso, el debate seguirá intensificándose con proyectos que abordan tanto restricciones como mejoras regulatorias.

La percepción predominante es que Brasil avanzará dentro de un modelo regulado, aunque con mayor rigor, lo que apunta hacia la consolidación del mercado en lugar de su eliminación.

Eventos del sector ganan impulso en 2026

La agenda de eventos de iGaming en Brasil continúa expandiéndose en 2026, consolidando al país como un hub clave en América Latina.

Tras el BiS SiGMA South America 2026, realizado del 6 al 9 de abril en el Transamerica Expo Center, se anunciaron nuevos encuentros estratégicos como el BiS SiGMA Brasília 2026, previsto para el 2 y 3 de junio, y el BiS SiGMA João Pessoa 2026, programado para septiembre.

Estos eventos reflejan una tendencia de descentralización y profundización del debate, llevando temas de regulación e innovación más allá de los centros tradicionales.

En paralelo, el CGS Brasília 2026, que se celebrará los días 5 y 6 de mayo en el Hotel Royal Tulip Brasília, reunirá a ejecutivos, operadores y reguladores en torno a temas como compliance, publicidad responsable y prediction markets.

El volumen y la diversidad de estos encuentros evidencian una mayor madurez del sector, con foco creciente en gobernanza, regulación y sostenibilidad, en un contexto político todavía incierto.

Altenar refuerza su presencia institucional en América Latina

En el ámbito corporativo, uno de los movimientos destacados fue la entrada de Altenar en la CIBELAE.

Fundada en 1988, la organización reúne operadores de loterías y reguladores de América Latina, España y Portugal, actuando como un foro clave para la cooperación y la promoción del juego responsable.

La adhesión representa un paso estratégico en la consolidación de la empresa en mercados regulados, especialmente en América Latina, donde el crecimiento viene acompañado de desafíos como la fragmentación regulatoria y la necesidad de localización.

Al integrarse a la entidad, Altenar fortalece su diálogo institucional y su participación en el desarrollo del sector.

La compañía destaca su enfoque en flexibilidad y escalabilidad tecnológica, permitiendo a los operadores adaptarse a cambios regulatorios y condiciones locales.

Este posicionamiento es especialmente relevante en Brasil, donde el marco regulatorio aún está en evolución.

Además, la participación en CIBELAE refuerza su alineación con estándares internacionales y organizaciones como la World Lottery Association, reflejando una tendencia más amplia hacia la institucionalización del sector y la integración entre actores globales y mercados locales.

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Legislative offensive and the risk of a “Prohibition era” for betting in Brazil

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The debate over banning fixed-odds betting in Brazil has gained momentum following the publication of an article by José Francisco Manssur and Marcelo Damato, which draws a direct parallel between the current political movement and the historical Prohibition in the United States implemented in 1920.

According to the authors, the attempt to ban a market that has already been regulated is likely to repeat well-known mistakes: rather than eliminating the activity, such a measure would encourage the growth of the black market, strengthen criminal organizations, and reduce the State’s ability to control and supervise the sector.

The analogy is not merely rhetorical,it serves as a warning about the unintended consequences of decisions driven more by political appeal than by practical evidence.

The article highlights that Brazil has already structured a robust regulated market, with 84 companies authorized to operate fixed-odds betting, each having paid BRL 30 million in licensing fees, in addition to making equivalent investments to comply with regulatory requirements.

These requirements range from maintaining a physical presence in the country and governance structures to implementing advanced systems for user behavior monitoring, anti-money laundering measures, and responsible gambling policies.

The role of the Secretariat of Prizes and Betting (SPA) is also emphasized, particularly its success in blocking around 30,000 illegal websites, demonstrating the State’s capacity to act effectively when the market operates within legal boundaries.

Another central point of the argument is the economic impact of a potential ban.

Manssur and Damato estimate that the country could lose approximately BRL 15 billion in 2026 in direct and indirect tax revenues alone, in addition to jeopardizing jobs and investments already made.

There is also a significant risk of large-scale litigation, with companies seeking compensation for losses resulting from an abrupt regulatory shift.

In this context, the article raises a critical question about Brazil’s image among international investors: by opening, regulating, and then prohibiting a sector within a few years, the country would signal a high level of legal uncertainty, potentially affecting not only iGaming but the overall business environment.

Finally, the authors challenge the narrative that betting is one of the main drivers of household indebtedness in Brazil. Based on data from LCA Consultoria, the article points out that betting expenditures account for only 0.46% of household consumption, a relatively low share compared to other expenses.

Therefore, attributing indebtedness solely to the sector would be an oversimplification of a broader structural issue involving expensive credit, inflation, and low financial literacy.

The conclusion is clear: prohibition would not solve the problems it aims to address and would instead create new economic and social risks.

Betting usage in Brazil and its impact on financial behavior

Recent data from a survey conducted by Datafolha provides deeper insight into the profile of Brazilian bettors and the role of betting in household finances.

The study, which surveyed more than 2,000 individuals across 117 municipalities, indicates that around 10% of Brazilians use online betting platforms or casinos.

Among these users, nearly half (46%) report betting as a way to generate additional income, particularly to help cover monthly expenses.

This finding reflects a significant shift in perception, as betting is no longer viewed solely as entertainment but also, for part of the population, as an economic tool.

Despite this motivation, the direct impact of betting on indebtedness appears to be limited when analyzed in isolation.

Only 1% of respondents reported using money allocated for essential bills to place bets, suggesting that extreme risk behavior remains relatively rare.

Experts, including representatives from Fundação Getulio Vargas, acknowledge that betting can contribute to indebtedness but emphasize that it is only one of several factors.

Elements such as access to credit, high interest rates, inflation, and income levels remain far more significant drivers of financial distress.

At the same time, international studies, such as those conducted by the National Bureau of Economic Research, highlight indirect effects.

According to these analyses, every dollar spent on betting tends to reduce savings or investment in other financial assets, indicating a substitution effect in resource allocation.

In Brazil, however, LCA’s findings reinforce that betting’s share of household budgets remains comparable to categories such as alcohol consumption, which helps contextualize and moderate claims that the sector is a primary cause of indebtedness.

The overall picture is therefore more complex and calls for a balanced, data-driven regulatory approach.

Caixa’s retreat and the conflict between economic strategy and public policy

One of the most emblematic developments during this period was the decision by Caixa Econômica Federal to postpone the launch of its betting platform until 2027.

The state-owned bank had already secured a federal license and paid BRL 30 million to operate in the regulated market, as well as developed a business plan projecting revenues of up to BRL 18 billion over two years.

Nevertheless, the project was halted due to political pressure from the federal government, which has adopted a more cautious,and in some cases critical,stance toward the expansion of betting in the country.

This retreat exposes a clear misalignment between the institution’s commercial strategy and the government’s political direction.

While Caixa viewed the betting market as an opportunity to diversify revenue streams and compete with private operators while also combating illegal gambling, segments of the government began framing the sector’s rapid growth as a public health issue.

This shift in narrative created uncertainty and ultimately stalled an initiative that was already in an advanced stage of implementation.

Beyond the immediate financial impact, the decision raises broader concerns about regulatory predictability in Brazil.

The fact that a state-owned entity stepped back after fulfilling all legal requirements and investing in the sector may be interpreted as a sign of instability by private investors.

The case has also triggered reactions from industry associations and is being reviewed by oversight bodies such as the Tribunal de Contas da União, reinforcing the perception that the institutional environment is still evolving.

Political environment: between prohibition and regulation

Brazil’s political landscape regarding betting is marked by ambiguity and competing narratives. On one side, there are factions within the government and Congress advocating for stricter measures, including the possibility of a full ban on fixed-odds betting.

On the other, key political leaders acknowledge that such a measure would likely lack sufficient support to pass. José Guimarães, for example, has stated that Congress appears more willing to discuss regulatory adjustments than to eliminate the sector altogether.

This divide reflects a broader tension between social concerns and economic interests.

The government has implemented measures to restrict access to betting among vulnerable populations, such as blocking beneficiaries of social programs and introducing self-exclusion tools.

At the same time, it maintains the sector’s regulatory and tax framework, recognizing its importance for revenue generation and market formalization.

The development of new public policies aimed at preventing gambling addiction also suggests a middle-ground approach that seeks to mitigate risks without dismantling the industry.

In Congress, debates are expected to intensify in the coming months, with legislative proposals addressing both restrictions and further regulatory refinements.

The prevailing perception, however, is that Brazil will continue advancing within a regulated model, albeit with adjustments and stricter oversight.

While short-term uncertainty remains, the structural direction points toward consolidation rather than elimination.

Industry events gain momentum in 2026 and expand regulatory debate in Brazil

The iGaming events calendar in Brazil continues to expand significantly in 2026, consolidating the country as a major hub for industry discussions in Latin America.

Following the BiS SiGMA South America 2026, held from April 6 to 9 at the Transamerica Expo Center, the calendar has been extended with new strategic gatherings throughout the year.

Among them are the BiS SiGMA Brasília, scheduled for June 2–3, and the BiS SiGMA João Pessoa, planned for September (dates yet to be confirmed).

These events reflect a clear trend toward decentralization and deeper engagement, bringing discussions on regulation, innovation, and industry development beyond traditional hubs.

In Brasília, the choice of the federal capital underscores the importance of institutional dialogue at a critical moment for the market’s regulatory future.

Meanwhile, the João Pessoa edition is expected to focus on state lotteries and regional market dynamics, broadening the understanding of Brazil’s internal diversity.

At the same time, the CGS Brasília 2026 is positioning itself as a key executive forum, taking place on May 5–6 at the Hotel Royal Tulip Brasília.

The event will gather C-level executives, operators, suppliers, and regulators for an extensive agenda of thematic panels.

Key topics include the impact of regulation, responsible advertising, prevention of illicit activities, legal certainty, and the role of prediction markets.

The program also features discussions on compliance, civil liability, and communication strategies, along with networking sessions and technical workshops.

The scale and diversity of these events highlight not only the sector’s growth but also its increasing maturity, with a stronger focus on governance, regulation, and sustainability.

In a still uncertain political environment, these conferences play a central role as platforms for strategic alignment among industry stakeholders.

Altenar strengthens institutional presence in Latin America through CIBELAE membership

On the corporate front, one of the notable developments was the entry of Altenar into CIBELAE (Corporación Iberoamericana de Loterías y Apuestas del Estado). Founded in 1988, the organization brings together lottery operators and regulatory bodies from across Latin America, Spain, and Portugal, serving as a key forum for collaboration, best practices, and the promotion of responsible gaming standards.

Altenar’s membership represents a strategic step in consolidating its presence in regulated markets, particularly in Latin America, where rapid growth is accompanied by challenges such as regulatory fragmentation, evolving compliance requirements, and the need for strong localization.

By joining CIBELAE, the company enhances its engagement with institutional stakeholders, contributing to the sustainable development of the industry.

According to the company, its competitive edge lies in the flexibility and scalability of its technology, enabling operators to adapt quickly to regulatory changes and local market conditions.

This positioning is especially relevant in Brazil, where the regulatory framework is still evolving and requires solutions that balance strict compliance with operational efficiency.

Furthermore, participation in CIBELAE reinforces Altenar’s commitment to international standards of integrity and collaboration, aligning with organizations such as the World Lottery Association.

This move reflects a broader industry trend toward greater institutional integration between global players and local markets, aimed at ensuring sustainable growth in an increasingly regulated and competitive environment.

The post Legislative offensive and the risk of a “Prohibition era” for betting in Brazil appeared first on Americas iGaming & Sports Betting News.

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