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NSoft exceeds growth expectations, delivering strong Q4 2021 results

Published

4 years ago

February 11, 2022

George Miller

Reading Time: 3 minutes

by Dražan Planinić, COO at NSoft

The dawn of the second COVID-19 year was all but the COVID-coloured. The entire 2021 was shaped to fit our further development and the expansion of the business, therefore the last quarter of the year was a worthy closure.

The markets where NSoft is traditionally strong continued to grow steadily with new customers, some returning customers and enhancing co-operation with the existing ones. Fourth-quarter results reflect NSoft’s strategic investments in its core product categories. The overall stake in Q4 2021 grew by 20% YoY and the number of tickets surpassed Q4 2020 data by 12%.

Stake growth by the distribution channels:

Land-based betting business: 22.5%
Online: 14.3%

Land-based vs online business ratio continued to improve in Q4 2021. A great portion of new business in 2021 was online with notable growth for some particular games. The most prominent was Roulette and Next Six draw-based games together with Virtual Penalty Shootout and Greyhound Races from the virtual sports betting and racers categories.

Optimove CRM Marketing Solution integrated into our Seven Sportsbook platform

We were closing the integration process with the industry-leading CRM Marketing Hub Optimove in the last quarter of 2021. The partnership with Optimove came as we aspire to provide the best-in-class solutions for betting operators to boost player lifetime value, boost retention rates, and significantly scale multi-channel personalization. Balkan Bet, a long-time client of ours, was the first one to introduce Optimove’s AI-mapped CRM. The system allows the operator to maximise players’ lifetime value by micro-segmenting its audience and ensuring that every player is approached with the most personal message, every given time across every channel. The time of Dear Customer is long gone. Both the players and the operators know better and are aware that personalisation of the message and the delivery of the exact content player needs is imperative. Players don’t want to be bothered with irrelevant information.

T-1000 Self-Service Betting Terminal on US Market

In the previous quarterly update, I have announced the partnership with Suzohapp, a world leader in the manufacturing and distribution of gaming, amusement and sports betting products. Suzohapp carries a vast portfolio of components available for immediate distribution and for developing custom-built solutions. The company is our representative for the US market and already in Q4 2021, T-1000, Stark’s premium self-service betting terminals, were sold to the first buyers.

The certification of the terminal for the USA was done before in Q3 2021.

Industry recognition: GGA 2022 nomination in the category Retail Supplier of the year

In December 2021, we received one more confirmation of excellence. NSoft has been shortlisted for the Global Gaming Awards London 2022 in the Retail Supplier of the year category.

NSoft’s betting platform serves more than 60,000 devices daily, with a 20% increase in the number of punters and it is used by clients across 5 continents. This decision was merited by unique solutions for the retail business such as Remote device management that provides a sense of presence in any given betting shop by having full control over devices and daily operations even if you are physically miles away from it. Once again we are honoured and humbled to be recognized as one of the industry’s leading betting and gaming suppliers.

In total, NSoft has been shortlisted for 23 awards in 2021 in different categories – from Sportsbook and individual games to iGaming platform categories.

Lottery in Retail

In Q4 we have extended the Lottery to the retail channel as well. NSoft Lottery is provided through Betradar Unified Odds Feed (UOF), which covers 160+ lotteries from over 30 countries. Also, UOF minimises the possibilities of errors and disturbances in production. World lotteries have never been closer to the punters. Seven admin platform tool allows operators to choose the custom offer of tournaments and events for printing.

People@NSoft

As a result of Sales Boot Camp, an intense one-month-long programme for sales forces we have conducted during the course of October and November, we are richer for four new colleagues in our Business stream. New forces in Sales have already tackled the challenges of constant growth in clients and new markets.

We are immensely proud that our Employee Net Promoter Score (eNPS) increased to 61. This indicator represents the number of employees who would recommend their employer as a great place to work. The scale is ranging from -100 to +100 and is the ratio between employees detractors and employees promoters. The eNPS score above 50 is considered to be excellent so we are on the right track when it comes to the power of the team!

In general, hybrid work and clear business strategy and goals, together with healthy and stable corporate culture, helped us navigate throughout the entire 2021 with success.

Balkan Gaming Market

Yggdrasil Strengthens Bulgarian Presence Through Strategic Deal with bet.bg

Published

55 minutes ago

January 5, 2026

Wladimir P.

yggdrasil-strengthens-bulgarian-presence-through-strategic-deal-with-bet.bg

Yggdrasil, the leading global iGaming publisher, has officially boosted its reach in the regulated Bulgarian market by taking its premium content live with regional operator bet.bg.

This partnership marks another significant milestone in Yggdrasil’s European expansion strategy. Following a landmark commercial year in 2025—where the studio saw rapid growth across Spain, Brazil, and the Balkan markets—this new deal ensures a steady stream of high-quality entertainment for Bulgarian players.

A Portfolio of Blockbuster Hits

As part of the initial rollout, bet.bg has integrated over 20 of Yggdrasil’s top-performing titles. The selection features a mix of “all-time classics” and modern hits, including:

The Vikings Series: Specifically the fan-favorite Vikings go Berzerk.
Legendary Quests: The high-adventure Valley of the Gods.
GEM-Powered Slots: Innovative titles like Raptor DoubleMax, Hades GigaBlox, and Golden Fish Tank 2.

These games leverage Yggdrasil’s signature Game Engagement Mechanics (GEMs), which have proven to be major drivers of player retention and engagement in the Eastern European region.

Strategic Growth in the Balkans

Bulgaria has emerged as a flourishing hub for iGaming, supported by a clear regulatory framework and a growing demand for premium casino content. For Yggdrasil, partnering with an established local brand like bet.bg is a “statement of intent” to dominate the Balkan territory.

“Partnering with bet.bg is a real statement of intent for us as we further boost our footprint in the Balkan region,” said Jose Kadala, Chief Commercial Officer at Yggdrasil. “Our titles have already proven to be incredibly popular in the region, and we’re confident that bet.bg customers will love the gaming experiences we will provide for them.”

A spokesperson for bet.bg echoed this enthusiasm, stating: “We are extremely pleased to offer Yggdrasil’s wide-ranging product portfolio to our players. Yggdrasil brings a combination of fan-favorite games and cutting-edge mechanics to our collection, and we can’t wait to grow in tandem with them.”

The post Yggdrasil Strengthens Bulgarian Presence Through Strategic Deal with bet.bg appeared first on Eastern European Gaming | Global iGaming & Tech Intelligence Hub.

B2B gaming software

Gamblers Connect and BetOxygen Announce Strategic B2B Partnership

Published

55 minutes ago

January 5, 2026

Wladimir P.

gamblers-connect-and-betoxygen-announce-strategic-b2b-partnership

Gamblers Connect, the award-winning iGaming affiliate and media platform, has officially entered into a strategic partnership with BetOxygen, a software development company specializing in agile B2B gaming solutions.

The collaboration aims to bridge the gap between high-end infrastructure and operators seeking reliable, omnichannel systems. As the boundary between land-based and online gaming continues to blur, the partnership highlights BetOxygen’s role as a key architect in the modern iGaming landscape.

A Unified IT Ecosystem for Modern Operators

BetOxygen has distinguished itself by offering a complete IT ecosystem that supports a wide range of verticals, including:

Sports Betting Software
Internet Casinos
Virtual Slot Games

At the heart of their offering is a comprehensive omnichannel platform. This system integrates retail, mobile, and online operations into a single, unified back office. This allows operators to manage their entire business from one dashboard, ensuring a consistent and seamless experience for players regardless of how they choose to bet.

Efficiency and “Boutique” Support

BetOxygen differentiates itself from traditional technology vendors through a proactive, “boutique” approach to client management. Key highlights of their service model include:

Rapid Technical Support: Boasting a two-minute response time for technical inquiries.
Fast Integration: A clear roadmap that promises full platform customization and integration within 60 days of signing.
Risk Management: Continuous monitoring to protect partners from operational challenges.

Currently holding a strong presence in regulated markets across Europe and Africa, BetOxygen is focused on democratizing access to high-end gaming technology for ambitious operators.

“What sets BetOxygen apart and makes this partnership so exciting for us is their unique full package philosophy,” said Gjorgje Ristikj, Founder & CEO at Gamblers Connect. “This partnership underscores our dedication to showcasing providers who prioritize speed, customization, and unwavering support.”

The post Gamblers Connect and BetOxygen Announce Strategic B2B Partnership appeared first on Eastern European Gaming | Global iGaming & Tech Intelligence Hub.

B2B iGaming

Groove Technologies to Showcase Future of Scalable iGaming Growth at ICE Barcelona 2026

Published

55 minutes ago

January 5, 2026

Wladimir P.

groove-technologies-to-showcase-future-of-scalable-igaming-growth-at-ice-barcelona-2026

Groove Technologies, the award-winning B2B iGaming solutions provider, has announced its high-profile participation in ICE Barcelona 2026. Taking place from January 19–21 at the Fira Barcelona Gran Via, the event marks a significant milestone as the world’s premier gaming trade fair moves to its new Spanish home.

Groove Technologies will join over 600 exhibitors and 65,000 industry professionals to demonstrate how its “plug-and-play” growth ecosystem is helping operators navigate the complexities of a maturing global market.

Mastering the Next Wave of iGaming Trends

As the industry looks toward 2026, the focus has shifted from mere content volume to sustainable, data-driven growth. Groove’s platform is designed to address this shift, offering a single, powerful engine that consolidates:

Massive Content Library: Access to over 15,000 games from 150+ top-tier providers.
Streamlined Integration: A single API that reduces technical debt and speeds up time-to-market.
Growth-Focused Tools: Built-in analytics, marketing automation, and localization features to engage players in diverse regulatory environments.

Leadership Insights: Partnership as a Catalyst for Growth

The Groove leadership team will be on-site to discuss strategic scaling and market entry.

“The industry is moving beyond just offering games; it’s about delivering the right localized content with the right tools,” said Rachel Tourgeman, Head of Partnerships at Groove Technologies. “ICE is the definitive venue to connect face-to-face with partners who are serious about scaling their business intelligently.”

Giusy Campo, Business Development Director, emphasized the importance of networking: “Our entire platform is built to be a growth catalyst. I’m looking forward to discussing the specific mechanics of success with current and future partners. Let’s transform potential into performance.”

Yahale Meltzer, Co-Founder and COO, added that the platform serves as a “comprehensive growth ecosystem,” allowing operators to launch fast and adapt to local player preferences with minimal friction.

Key Trends to Watch in 2026

Groove’s participation is informed by the critical trends set to dominate the iGaming landscape in 2026, including:

Hyper-Personalization: Real-time tailoring of the player experience.
Safer Gambling & Compliance: Automated, proactive player protection tools.
Social & Mobile Integration: Features that build community and leverage mobile-first habits.

Operators and prospective partners can visit the newly launched domain at www.groovetech.com to book a meeting with the team in Barcelona.

The post Groove Technologies to Showcase Future of Scalable iGaming Growth at ICE Barcelona 2026 appeared first on Eastern European Gaming | Global iGaming & Tech Intelligence Hub.