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NSoft exceeds growth expectations, delivering strong Q4 2021 results

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by Dražan Planinić, COO at NSoft 

The dawn of the second COVID-19 year was all but the COVID-coloured. The entire 2021 was shaped to fit our further development and the expansion of the business, therefore the last quarter of the year was a worthy closure.

 

The markets where NSoft is traditionally strong continued to grow steadily with new customers, some returning customers and enhancing co-operation with the existing ones. Fourth-quarter results reflect NSoft’s strategic investments in its core product categories. The overall stake in Q4 2021 grew by 20% YoY and the number of tickets surpassed Q4 2020 data by 12%.

Stake growth by the distribution channels:

  • Land-based betting business: 22.5%
  • Online: 14.3%

Land-based vs online business ratio continued to improve in Q4 2021. A great portion of new business in 2021 was online with notable growth for some particular games. The most prominent was Roulette and Next Six draw-based games together with Virtual Penalty Shootout and Greyhound Races from the virtual sports betting and racers categories.

Optimove CRM Marketing Solution integrated into our Seven Sportsbook platform

We were closing the integration process with the industry-leading CRM Marketing Hub Optimove in the last quarter of 2021. The partnership with Optimove came as we aspire to provide the best-in-class solutions for betting operators to boost player lifetime value, boost retention rates, and significantly scale multi-channel personalization. Balkan Bet, a long-time client of ours, was the first one to introduce Optimove’s AI-mapped CRM. The system allows the operator to maximise players’ lifetime value by micro-segmenting its audience and ensuring that every player is approached with the most personal message, every given time across every channel. The time of Dear Customer is long gone. Both the players and the operators know better and are aware that personalisation of the message and the delivery of the exact content player needs is imperative. Players don’t want to be bothered with irrelevant information.

T-1000 Self-Service Betting Terminal on US Market

In the previous quarterly update, I have announced the partnership with Suzohapp, a world leader in the manufacturing and distribution of gaming, amusement and sports betting products. Suzohapp carries a vast portfolio of components available for immediate distribution and for developing custom-built solutions. The company is our representative for the US market and already in Q4  2021, T-1000, Stark’s premium self-service betting terminals, were sold to the first buyers.

The certification of the terminal for the USA was done before in Q3 2021.

Industry recognition: GGA 2022 nomination in the category Retail Supplier of the year

In December 2021, we received one more confirmation of excellence. NSoft has been shortlisted for the Global Gaming Awards London 2022 in the Retail Supplier of the year category.

NSoft’s betting platform serves more than 60,000 devices daily, with a 20% increase in the number of punters and it is used by clients across 5 continents. This decision was merited by unique solutions for the retail business such as Remote device management that provides a sense of presence in any given betting shop by having full control over devices and daily operations even if you are physically miles away from it. Once again we are honoured and humbled to be recognized as one of the industry’s leading betting and gaming suppliers.

In total, NSoft has been shortlisted for 23 awards in 2021 in different categories – from Sportsbook and individual games to iGaming platform categories.

Lottery in Retail

In Q4 we have extended the Lottery to the retail channel as well. NSoft Lottery is provided through Betradar Unified Odds Feed (UOF), which covers 160+ lotteries from over 30 countries. Also, UOF minimises the possibilities of errors and disturbances in production. World lotteries have never been closer to the punters. Seven admin platform tool allows operators to choose the custom offer of tournaments and events for printing.

People@NSoft

As a result of Sales Boot Camp, an intense one-month-long programme for sales forces we have conducted during the course of October and November, we are richer for four new colleagues in our Business stream. New forces in Sales have already tackled the challenges of constant growth in clients and new markets.

We are immensely proud that our Employee Net Promoter Score (eNPS) increased to 61. This indicator represents the number of employees who would recommend their employer as a great place to work. The scale is ranging from -100 to +100 and is the ratio between employees detractors and employees promoters. The eNPS score above 50 is considered to be excellent so we are on the right track when it comes to the power of the team!

In general, hybrid work and clear business strategy and goals, together with healthy and stable corporate culture, helped us navigate throughout the entire 2021 with success.

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EGT installs PH 50 V AWP cabinets at Hi Five Casino in the Netherlands

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The Berg en Dal venue adds single-screen AWP units supplied with EGT’s Bonus Prize Collection multigame.

EGT has expanded its footprint in the Dutch AWP market with a new installation at Hi Five Casino in Berg en Dal. The venue has added PH 50 V AWP cabinets supplied with the Bonus Prize Collection multigame.

According to EGT, this is its first installation of single-screen AWP cabinets in the Netherlands. Yuliana Ilieva, Director of EGT Netherlands, said: “This is the first time we have installed single-screen AWP cabinets in the country. The operator, as well as the players, are impressed by the aesthetics and overall design of the cabinets, perfectly blending eye-catching outlook and maximum comfort. The combination with titles such as Mighty Sparta and Amazons’ Battle is a guarantee of a captivating gaming experience, and the results shown so far are eloquent proof. I am confident that we will see more installations of these products very soon.”

The PH 50 V AWP cabinet is powered by EGT’s Exciter IV platform and features a 50-inch vertical monitor, ergonomic functions, and enhanced video and audio capabilities, the company said. Bonus Prize Collection includes 10 games and features including Cash Heat, Epic Cash, Prize Multipliers, and Wild bonuses.

Micha van Bochem from Casino Hi Five said the machines have been live for a month. “EGT’s new cabinet for the Dutch market has been a big hit so far. The machines have been running for a month now and are being enthusiastically received by players. They look beautiful and innovative, with a large screen—and hopefully, in the future, with games that feature expanding reels —that would be absolutely fantastic on such an elegant cabinet. So far, it’s been nothing but positive, and we’re looking forward to the future.”

The post EGT installs PH 50 V AWP cabinets at Hi Five Casino in the Netherlands appeared first on EE Gaming | Global iGaming & Tech Intelligence Hub.

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BGC Responds to Gambling Commission’s Announcement on FRAs

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The Betting and Gaming Council (BGC) has responded to the UK Gambling Commission’s decision to introduce Financial Risk Assessments (FRAs) in stages.

Grainne Hurst, Chief Executive of the Betting and Gaming Council, said:

“We are deeply disappointed and frustrated that the Gambling Commission has decided to press ahead with Financial Risk Assessments despite the significant concerns raised over the last 18 months by the BGC, operators, racing, parliamentarians and customers.

“The fact that the Gambling Commission has delayed implementation, raised thresholds and abandoned its original timetable is a clear recognition that the concerns raised by the BGC and others were well founded. Unfortunately, the central issues around reliability, consumer impact and the practical operation of these checks remain unresolved.

“The Commission has failed to address the fundamental issues identified during its own pilot. It has not demonstrated that the data underpinning these checks is accurate, reliable or consistent enough to support regulatory decisions affecting customers.

“The pilot exposed inconsistencies in the information returned by credit reference agencies, with the same customer potentially receiving different outcomes depending on the provider. Customers risk being wrongly identified as financially vulnerable based on a system that remains unproven. That is not a sound basis for regulatory intervention.

“The Commission has yet to publish a full evaluation of the pilot, so neither the industry nor the public has seen the evidence needed to justify introducing these checks.

“These checks cannot be described as genuinely frictionless if they produce unreliable outcomes, lead to unnecessary account restrictions or ultimately result in customers being asked to provide documents or open banking information.

“While the Commission has announced implementation groups, it has given no indication that they will resolve the outstanding questions around reliability, consumer impact and how the system will operate in practice.

“We support evidence-led, proportionate regulation that protects vulnerable people while allowing the 22.5 million adults in Britain who bet each month to do so safely. But until the Commission can demonstrate these checks are accurate, consistent and genuinely frictionless, our fundamental concerns remain, including the risk of driving customers towards the growing illegal gambling market.”

The post BGC Responds to Gambling Commission’s Announcement on FRAs appeared first on EE Gaming | Global iGaming & Tech Intelligence Hub.

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The Malta Gaming Authority Publishes its 2025 Annual Report and Financial Statements

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The Malta Gaming Authority (MGA) has published its Annual Report and audited Financial Statements for the financial year ending 31 December 2025. The report outlines the performance of Malta’s land-based and online gaming sectors during the year, while detailing the Authority’s key regulatory activities and developments. It also provides a forward-looking perspective on the gaming industry, examining emerging trends, regulatory shifts and market dynamics expected to shape the sector in the years ahead.

Key Highlights from 2025

Authorisation Activities

• Between January and December 2025, MGA received 38 applications for new gaming licences and issued 19 licences. In addition, the Authority received a further 10 gaming licence renewal applications from operators to renew their gaming licence which was bound to expire during the twelve-month period of 2025 and issued eight licence renewals.

• As part of the oversight of low-risk gaming activities, MGA issued 2043 permits for non-profit tombola, 22 permits for non-profit lottery and 118 certificates for commercial communication games.

• As part of MGA’s application assessment process, the Authority carried out 1266 due diligence screening checks on authorised persons, persons holding qualifying interest, directors, key persons, and any third-parties providing funding or otherwise exercising control over an authorised person from both the land-based and online gaming sectors.

• Applications of a more complex nature were escalated to the Fit and Proper Committee. It assessed findings relating to 20 entities and 38 individuals. In seven cases, the Committee determined that the criteria to be considered as fit and proper were not satisfied.

• The Supervisory Council considered gaming licence applications referred to it for review, including applications for new licences and licence renewals. These figures reflect the Council’s decisions on applications during the reporting period and therefore may differ from the number of licences ultimately issued during the same period. During 2025, 17 new gaming licence applications were approved, while two applications were rejected following the completion of the “Minded Letter” process, on the grounds that the information or submission made to the Authority was found to be false, misleading, inaccurate, or materially incomplete. In addition, 10 gaming licence renewal applications were reviewed and approved.

Supervisory Activities

• In 2025, MGA concluded 15 full-scope compliance audits, which were complemented by 109 thematic reviews across compliance, player protection, and sport betting integrity.

• As part of MGA’s efforts to safeguard players and promote responsible gambling, the Authority resolved a total of 3718 requests for assistance, including cases carried forward from 2024.

• Between January and December 2025, MGA received 1757 player funds reports and carried out 14 data extractions to support the safeguarding of player funds.

• As MGA continued to strengthen its efforts to identify unauthorised URLs linked to unregulated gaming activity, the Authority reviewed a total of 109 URLs, and 42 were found to contain fraudulent references to the Authority or its licensees. These were subsequently added to the publicly available list on MGA’s website.

• The Commercial Communications Committee made six decisions regarding possible breaches of the Gaming Commercial Communications Regulations.

• During 2025, 21 AML/CFT compliance examinations were initiated by the Financial Intelligence Analysis Unit (FIAU) or by MGA on its behalf, while 21 such compliance examinations were concluded.

• A total of 30 closure letters were issued to licensees to either formally conclude examinations carried out by the MGA or the FIAU, or to formally conclude the remediation process where findings were not deemed serious or systemic. Additionally, MGA have also issued two potential breaches letters as a formal notification to licensees of potential non-compliance with AML/CFT obligations, where further clarification, explanation, or remediation was required before these could be treated as confirmed breaches.

• The FIAU imposed a remediation measure and/or administrative penalty amounting to just under €26,500.

• MGA also conducted 29 interviews on prospective MLROs to ensure that candidates meet the required standards of knowledge and awareness of the Maltese AML/CFT legal framework.

• During the reporting period, MGA carried out a total of 7903 inspections on Gaming Premises (including Casinos and Commercial Bingo Halls), Controlled Gaming Premises, National Lottery Outlets (including National Lottery Outlets – Controlled Gaming Premises), and Non-Profit Tombola.

Enforcement Actions

• Between January and December 2025, MGA issued a total of 35 cease and desist letters, 22 warnings and 30 administrative penalties amounting to €162,520. The Authority also suspended one licence and cancelled two.

• During 2025, one appeal was lodged, which remains pending, while eight appeals lodged in previous years were withdrawn.

National and International Cooperation

• Between January and December 2025, MGA received 280 suspicious betting reports from licensees. As part of its continued efforts to fight against match-fixing and malicious betting, MGA shared 192 alerts on suspicious betting with licensees, following enhanced risk-based filtering, and participated in 66 investigations across the globe.

• The MGA also collaborated with enforcement agencies, sports governing bodies, integrity units, and other regulatory authorities on 56 requests for information and participated in 85 instances of data exchanges.

• The MGA received 66 requests for international collaboration from other regulators, and it sent 12 requests. These requests received were primarily related to generic requests for cooperation or requests for background checks as part of authorisations process.

• The MGA issued 58 official replies to provide feedback on the regulatory good standing of its licensed operators to other regulatory and industry stakeholders requesting this information.

• During the reporting period, MGA collaborated with local regulating authorities and governing bodies on 200 requests for information.

“The challenge facing regulators today is not to regulate more, but to regulate better,” CEO Charles Mizzi said.

“Throughout 2025, we refined the way we regulate – strengthening our risk-based approach to oversight, improving engagement, streamlining processes, and making better use of data and technology to focus our efforts where they matter most. That is how we strengthen confidence in the Maltese licence, safeguard players, and support the long-term sustainability of Malta’s gaming sector.”

The post The Malta Gaming Authority Publishes its 2025 Annual Report and Financial Statements appeared first on EE Gaming | Global iGaming & Tech Intelligence Hub.

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