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SOFTSWISS Game Aggregator B2B Support Launches 24/7 Service

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SOFTSWISS is pleased to announce the launch of 24/7 B2B Support for all Game Aggregator clients. Previously, requests received by the Game Aggregator team after midnight were handled only in the morning. Now, all clients will be able to get in touch with B2B Customer Support specialists at any time of the day.

Currently, the Game Aggregator B2B Customer Support is bilingual: Russian and English. The customer support staff is always available via a Jira helpdesk, where Game Aggregator clients can create a request ticket. B2B support is priority-based: high priority goes to requests that have to do with many games not working correctly or winnings that need verification.

The time it takes to resolve issues depends on the ticket’s prioritisation and complexity. On average, each new application is processed in no more than 40 minutes. Typically, the team resolves 95% of requests without involving additional specialists, such as technical engineers.

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Currently, the Game Aggregator B2B Support team has almost 30 employees, who are divided into four main teams: 

  • Customer Support deals with client issues that arise during the game process (e.g. investigating player activity for fraud).
  • Game Aggregator Setup is responsible for connecting game providers to client casinos, dealing with the connection process, documentation, and technical aspects.
  • Game Release is responsible for managing to add new game titles within the Game Aggregator system. 
  • Partner Portal is a new direction for the Game Aggregator and is currently in development. Its main goal for the future is to always be in touch with game providers.  

This ensures that SOFTSWISS Game Aggregator clients receive full-cycle support, as well as quick and high-quality solutions to any issues. This is especially important considering that the SOFTSWISS Game Aggregator currently has over 11,800 games from 170+ game studios. 

Yauheniya Matsiuk, SOFTSWISS Game Aggregator B2B Customer Support Team Lead, said: “The launch of 24/7 support is a big and important step in developing the Game Aggregator B2B Support. After all, our primary objective is to stay in touch at all times to help SOFTSWISS Game Aggregator clients and their players resolve issues as quickly as possible. Thanks to 24/7 support, we are now even closer to that goal. Today, a team of professionals is working around the clock to ensure that our global clients receive first-class service, no matter where they are in the world.”

 

About SOFTSWISS

The Game Aggregator API connects over 11,000 games from 170+ game studios to casino, sports betting and poker brands via a single integration.

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SOFTSWISS is a widely-acclaimed iGaming expert, supplying certified software solutions for managing online gambling operations. The company has an international team, which counts 1,000+ employees and has an official presence in Malta, Belarus, Poland and Georgia. SOFTSWISS holds a number of gaming licences, including Curacao, Malta, Estonia, Belarus, Belgium, Sweden, Nigeria, Ghana, Serbia and Greece. The company has a vast product portfolio, which includes an Online Casino Platform, Game Aggregator with thousands of casino games, the Affilka affiliate platform, Sportsbook Platform and the Jackpot Aggregator. In 2013 SOFTSWISS was the first in the world to introduce a bitcoin-optimised online casino solution.

 

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Prime Casino transcends the ordinary with bold rebrand

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Prime Casino, a pioneer in the online casino industry since 2005, is thrilled to announce its exciting rebrand, signalling a new era for the business.

Prime Casino, now in the ‘prime of its life,’ is committed to offering an unparalleled gaming experience that breaks down conventional boundaries.

The rebrand features a fresh, sleek design that enhances user experience, reflecting Prime Casino’s commitment to staying ahead of industry trends.

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The intuitive and user-friendly navigation makes accessing a wide variety of features seamless, ensuring players can easily find their favourite games and discover new ones.

The expanded library, which now boasts more than 6,000 online casino games, caters to all player preferences. This collection includes the latest slots with a range of themes and gameplay styles, as well as table games and live dealer experiences featuring real dealers for games like roulette, blackjack, baccarat, and poker.

The new-look Prime Casino also prioritises player safety with enhanced security measures to protect user information and ensure a secure gaming environment.

Unique and rewarding promotions are at the heart of Prime Casino’s new offering, designed to elevate the gaming experience.

Players can look forward to bonuses, free spins, and exclusive rewards tailored to enhance and personalise their gameplay.

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“This rebrand is not just a cosmetic change, but a reflection of Prime Casino’s dedication to innovation, security, and customer satisfaction,”

“At Prime Casino, we are dedicated to transcending the ordinary and setting new standards in the online gaming world.

“Our rebrand marks a significant milestone in our journey and we invite our players to discover a new era of online entertainment.”

The post Prime Casino transcends the ordinary with bold rebrand appeared first on European Gaming Industry News.

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REEVO Announces Strategic Partnership with RELIGA

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REEVO has announced a strategic partnership with RELIGA, a prominent provider of live casino games streamed from prestigious land-based casinos and dedicated studios. This collaboration marks a significant step forward in enhancing REEVO’s live gaming portfolio and delivering cutting-edge entertainment to global audiences.

Cassandra Falzon, Key Account Manager of RELIGA, said: “We at RELIGA are thrilled to announce the launch of our latest library of live casino games on REEVO. This milestone represents our commitment to delivering unparalleled gaming experiences. By leveraging cutting-edge technology and ensuring seamless integration, we aim to provide operators and players with an immersive, high-quality gaming environment that sets a new standard in the industry.”

Daniel Cuc, Head of Account Management at REEVO, said: “We are excited to partner with RELIGA to elevate our live casino offerings. This collaboration underscores REEVO’s commitment to providing our players with cutting-edge gaming experiences. RELIGA’s expertise in live casino games streamed from prestigious venues perfectly complements our platform, ensuring a seamless and immersive experience for our global audience.”

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Through this partnership, REEVO will integrate RELIGA’s innovative live casino games into its platform, enriching its offerings with unique player experiences and expanding market reach.

The post REEVO Announces Strategic Partnership with RELIGA appeared first on European Gaming Industry News.

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Fair Play Becomes the Latest Dutch Operator to Take Advantage of the Chroma Key Studio

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Fair Play Online Casino is the latest brand to join the ever-expanding roster of prestigious operators using Chroma Key Studio technology.

Popular Dutch online casino Fairplaycasino.nl is set to significantly upgrade its live casino experience by introducing Stakelogic Live’s innovative Chroma Key Studio technology with 7 Seat Blackjack.

Thanks to an integration facilitated by Relax Gaming, Fairplaycasino.nl is enhancing its live casino offerings with the Chroma Key 7 Seat Blackjack game. This exciting move is set to transform the live casino experience for site players, promising a fully customised blackjack experience unique to Fairplaycasino.nl.

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Chroma Key Studio was launched by Stakelogic Live in 2023, shaking up the industry and changing the live-casino landscape. The studio uses industry-leading green screen technology that allows operators to project their branding onto the table, providing players with an immersive and unique experience.

The 7 Seat Blackjack game will be broadcast live from the Chroma Key studios in the Netherlands, utilising the most cutting-edge streaming technology on the market. The Dutch market, known for its quick adaptation of innovative technologies, has warmly embraced Chroma Key, with Fairplaycasino.nl joining a roster of tier-one operators within the country that is now taking advantage of its thrilling possibilities.

This latest collaboration is another example of Stakelogic’s commitment to providing players in the Dutch market with the most immersive and dynamic live casino gaming available and being at the forefront of development in the wider iGaming industry.

Neil Tanti, Senior Sales Manager at Stakelogic, said: The Dutch market has been so quick to embrace the Chroma Key Studio over the last 12 months, and we are delighted to welcome Fair Play Online Casino to the party. With Chroma Key, we are changing what is possible in the live casino space, bringing brands closer to their customers thanks to its unique customisation possibilities.

Pascal Janshen, at Fair Play Online casino, said: The live casino landscape is fiercely competitive in the Netherlands, and our partnership with industry leader Stakelogic is a game-changer. By adding 7 Seat Blackjack to our live casino games, we are positioning ourselves at the forefront of innovation in the sector, making Fairplaycasino.nl a top choice for live casino enthusiasts in the Netherlands.

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The post Fair Play Becomes the Latest Dutch Operator to Take Advantage of the Chroma Key Studio appeared first on European Gaming Industry News.

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