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SOFTSWISS Shares Customer Satisfaction Survey Results

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SOFTSWISS conducted a large-scale survey in which it assessed customer satisfaction. The survey was conducted by the marketing research leader Kantar Ukraine on behalf of SOFTSWISS. The results show that one of SOFTSWISS’ key differentiators is top-level customer service, which distinguishes the company on the market among competitors.

The survey was conducted from August until September 2021. Its main objectives were to discover which key features and product characteristics are of crucial importance to clients, understand their expectations and measure their satisfaction with SOFTSWISS and its competitors’ products and services.

Among the most important characteristics when choosing a company to cooperate with, respondents pointed out (on a scale of 1-10, where 1 is least important and 10 is most important): 

  • Prompt response and quick problem resolution (9.2)
  • Help in making money (8.9)
  • Simple and quick communication with managers (8.8)
  • Top-level service (8.8)
  • Opportunity to run a successful and profitable business (8.7)

All these characteristics are in line with SOFTSWISS brand positioning to be a reliable supplier of iGaming solutions and to offer clients not only expertise and innovation but also top-level customer service.

Among the least important characteristics when choosing a partner, respondents mentioned: “the development of the entertainment and gambling industry” (7.6), the “leading iGaming provider” status (7.4) and the opportunity to get “a positive effect on their image from cooperation” (6.8). 

Based on the survey, customers still rely on feedback received via ‘word of mouth’ when making the decision to partner with SOFTSWISS. However, social media, blogs and newsletters are gaining ground among the top sources of information from which clients discover software suppliers and their advantages and disadvantages. 

​​Among competitors, SOFTSWISS leads the way on the following characteristics: 

  • SOFTSWISS is considered a long-term partner
  • The company ensures easy and fast communication via account managers
  • SOFTSWISS shares information related to iGaming with clients
  • Provides the opportunity to run a successful and profitable business
  • Offers services and products that meet client needs
  • SOFTSWISS employees demonstrate a high level of professionalism and expertise during communication

Statistically, our competitors are significantly inferior to SOFTSWISS based on the following characteristics: “opportunity to conduct profitable business”, “high professionalism and expertise” and “maximum involvement of the company representative in solving client problems”.

Among the features most valued by customers when choosing an online casino platform in the top 5 are:

  • Support for various payment systems (9.4)
  • Financial reporting (9.0)
  • Bonus settings flexibility (8.8)
  • Payment systems management (8.7)
  • Variety of gaming providers (8.6)

Compared to competitors, the SOFTSWISS Online Casino Platform wins by offering more gaming content studios, in-depth financial reporting and gaming licences. In addition, the company was highly rated in terms of customer service. On average, this score is 1.3 points higher than competitors received. This is further supported by the awards SOFTSWISS received this year in the nominations for Best Customer Service Company of the Year at the International Gaming Awards (IGA) and Best Customer Service of the Year at the Starlet Awards.

Summing up, the main reasons for choosing SOFTSWISS were smooth communication and support from account managers, a wide range of complementary products and services, as well as short response times to client enquiries and the inclusion of a gaming licence. Also among the SOFTSWISS advantages cited by survey results is the support for cryptocurrencies and a broad geographical market coverage. 

“The secret to the success of any business or brand is understanding the needs and insights of its target audience. While planning this research, our primary objective was to find out the most relevant characteristics of products and services that influence client choice and loyalty. We also wanted to assess growth and improvement opportunities for SOFTSWISS. We are, surely, pleased with the results and the valuable insights gained. It is encouraging to see that our positioning is in line with the needs and expectations of our clients. But what’s even more important is that the survey results confirmed the high marks we have received in nominations at recent awards,” said Valentina Bagniya, Chief Marketing Officer at SOFTSWISS.

 

About SOFTSWISS 

The SOFTSWISS Online Casino Platform is a comprehensive platform for managing games, players, payments, bonuses, website content and reporting. Available as a White Label, Turnkey and Crypto Solution.

SOFTSWISS is an international tech brand supplying widely acclaimed, certified software solutions for managing iGaming operations. SOFTSWISS holds a number of gaming licenses, providing one-stop-shop iGaming solutions. The company has a vast product portfolio, which includes an Online Casino Platform, Game Aggregator with thousands of casino games, the Affilka affiliate platform, and Sportsbook Platform. In 2013 SOFTSWISS was the first in the world to introduce a bitcoin-optimised online casino solution. The company has since been regarded as the leading technical expert when it comes to the use of cryptocurrencies in online gaming.

 

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MGA Games Launches Poseidon’s Orb Slot Featuring Sticky Wilds and Free Spins

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MGA Games, a prominent Spanish firm specializing in content creation for international casino operators, will debut Poseidon’s Orb on January 28, its latest video slot for the .com markets. This title encourages players to join an explorer on an epic quest to find the legendary city of Atlantis.

The game is a Video Slot with 5 reels and 3 rows, offering 10 paylines, and includes Wild and Scatter symbols that activate Free Spins. A remarkable aspect is the Sticky Wilds mechanic in the Free Spins round—an inventive element that boosts thrill and raises winning possibilities. It additionally includes an optional purchase of Free Spins, adjustable for each operator.

The theme of Poseidon’s Orb, drawn from global myths and legends, aims to attract a diverse audience of players. Its stunning visuals and film-inspired score further guarantee an engaging experience brimming with thrills and rewards.

Classified under popular themes like “Adventure,” “Mythology,” “Treasures,” and “Fantasy,” this latest MGA Games Video Slot serves as a valuable enhancement to any operator’s collection, improving player retention and profits, while the Free Spins purchase feature offers an extra revenue opportunity.

The post MGA Games Launches Poseidon’s Orb Slot Featuring Sticky Wilds and Free Spins appeared first on Eastern European Gaming | Global iGaming & Tech Intelligence Hub.

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Andrew Cochrane CCO at Soft2Bet

Soft2Bet Secures Two Top Honors at International Gaming and Global Gaming Events, ICE Barcelona 2026

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Soft2Bet, a prominent provider of iGaming platforms and solutions, received two accolades at the International Gaming Awards and Global Gaming Awards, claiming Platform Provider of the Year 2026 at the Global Gaming Awards EMEA and Innovator of the Year at The International Gaming Awards 2026.

The acknowledgment stems from a solid track record of performance in both product and core platform functions, with Soft2Bet dedicated to creating innovative solutions that provide partners with wider options, increased scale, and enhanced operational control in casino and sportsbook, alongside significant localization possibilities and flexible gamification choices.

In the past year, Soft2Bet has bolstered its platform ecosystem by incorporating over 9,500 new casino titles and improving essential platform features to ensure consistent large-scale performance, maintaining over 1 million pre-match events and 800,000 live events each year.

Fueled by the acclaimed product MEGA (Motivational Engineering Gaming Application), Soft2Bet’s API-driven, independent offering provides a data-centric gamification layer that facilitates exceptionally tailored and localized player experiences. Through modular mechanics and instant optimization, MEGA aids partners in enhancing engagement, retention, and acquisition in both casino and sportsbook sectors.

Innovation also encompassed new brand experiences, such as the newly introduced in-platform MEGA 11 (football manager) gamification engine for Soft2Bet’s premier brands, Betinia and CampoBet, after the recent selection of Diego Simeone as the ambassador for both brands. Like iconic football managers in reality, players advance from Beginner to Legend by managing star teams and engaging in direct matchups in fantasy games, earning localized rewards and tailored experiences.

Andrew Cochrane, CCO at Soft2Bet, said: “These awards reflect the commitment and dedication of our entire team. This year, we will continue to focus on delivering high quality products. Because we know exactly how to establish high-performance brands from the start, this year is all about delivering the kind of cutting-edge solutions that keep our partners ahead of the curve in a crowded iGaming landscape”

These two awards mark a strong start to 2026 and reflect Soft2Bet’s progress over the past year, from platform expansion and product growth to a stronger gamification offering. As a market leader, Soft2Bet is committed to redefining the industry standard by delivering high-impact, player-centric innovations that drive engagement and set new benchmarks for the global gaming ecosystem.

The post Soft2Bet Secures Two Top Honors at International Gaming and Global Gaming Events, ICE Barcelona 2026 appeared first on Eastern European Gaming | Global iGaming & Tech Intelligence Hub.

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QTech Games rolls out more fast-paced content from Yoriginal Games

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QTech Games, the leading game aggregator for all emerging markets, has signed its latest supplier partnership with global B2B content developer and provider Yoriginal Games, enabling its platform customers to access the supplier’s expansive slots catalogue.

Yoriginal’s popular titles are crafted for the new wave in igaming: short-session players, mobile-first users, and operators who want real GGR performance. These eclectic games are also recognised for their player-retention features and sticky mechanics, and draw from Yoriginal Games’ deeper well of crash, scratch, slot and more traditional table-games content.

These games are light and lightning-fast to load, providing a ready solution to overcoming local obstacles to engagement in emerging markets, like Africa and LatAm, such as handset quality limitations, restricted access to fast networks, and high data costs.

This breakthrough announcement with QTech now affords the supplier unprecedented international reach across more emerging markets. In turn, incorporating this ever-evolving production line emphasizes QTech Games’ diverse range of gaming options, providing a definitive one-stop shop, which has fast become the “go-to” solution for worldwide operators across developing territories.

As the fastest-growing aggregator over the past few years, QTech’s platform offers the most expansive gaming portfolio around, localised for each region, with native mobile apps, powerful reporting and marketing tools, and 24/7 local-language support.

QTech Games CEO, Philip Doftvik, said: “We’re committed to rolling out more and more high-class content and product innovation that drives revenue for our partners. So, this deal with Yoriginal Games extends our impressive sequential pipeline for 2026 – and showcases our flexible array of content which solves for fine-grained, local requirements in countries where light, rapid-load games are a must. Their games are sleek and modern in design, backed by robust analytics to drive higher engagement and prolonged dwell-time.”

Kirill Bykov, CEO at Yoriginal Games, added: “At Yoriginal Games, we specialize in fast-paced, original casino games that bring instant excitement and big wins, crash, mines, dice, limbo, plinko, keno, blackjack, roulette and more. And while we’ve initially specialised in fast games, we also offer our premium aggregator partners, like QTech, access to our signature YOpen RGS program for developers, whereby QTech can benefit from even more of our partner slots content this year, above all in the domain of localised games.

“QTech’s platform is a gateway to global audiences, and we can’t wait to see how our highly engaging games perform across a largely greenfield landscape of emerging markets for Yoriginal.”

The post QTech Games rolls out more fast-paced content from Yoriginal Games appeared first on Eastern European Gaming | Global iGaming & Tech Intelligence Hub.

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