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Eyas Gaming partners with Crucial Compliance

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Operator of popular MerkurSlots brand is using compliance specialist’s Crucial Player Protection system to protect at-risk players

Eyas Gaming, the operator behind popular online casino brand MerkurSlots, has partnered with Crucial Compliance to mitigate player harm after recently making its debut in the UK market.

Eyas Gaming is using the Crucial Player Protection (CPP) system which has been designed as a single, scalable solution for compliance and business management. The ultimate aim is to improve the accuracy of review for AML and Responsible Gambling to increase the  protection of at-risk players.

This is done through 19 harm markers that are combined with advanced algorithms and machine learning which has been calibrated to the Merkur Slots business. These advanced models are based on individual player behaviour and are segmented at the core by product, country, vertical and  channel.

This allows Eyas Gaming to compare player behaviour not only with the wider cohort but also against their individual benchmarked behaviour over time, which is key to minimising gambling related harm. CPP then allows Eyas to automatically interact with players about their gambling behaviours and habits, through the full integration with Adobe.

CPP drives player interaction on a timely and specific basis to educate players of how to  stay in control of their play and utilise the RG tools available to help them do this. From the customer perspective, this guides them though their own playing habits to keep them in the “entertainment zone”.

The use of CPP in monitoring and assessing player behaviour allows players to continue enjoying online gambling without experiencing harm. CPP also monitors, tracks and stores all actions and interactions taken between Eyas and its players, which is critically important when it comes to providing evidence to the regulator or player that it took necessary action, and can then show the resulting change in play.

Andy Masters, COO at Crucial Compliance, said: “We are delighted to have partnered with Eyas Gaming and to be providing the operator with our powerful Crucial Player Protection solution into the Bede Platform and Adobe Campaign

“It is the only compliance platform that has been built from the ground up by compliance professionals for the specific purpose of compliance and with a focus on a single view and holistic player protection.

“CPP improves the output and efficiency of the compliance team, allowing the Eyas team to focus on the most at risk players. The tool is also supported by an experienced training, data and analytical team who continue to support the needs of the business in an everchanging regulation landscape and as they enter new markets ”

Adam JosephCOO at Eyas Gaming, said: “We take player protection incredibly seriously and in Crucial Compliance we have a partner that can provide us with the platform and tools we need to take responsible gambling to the next level.

“Its technology is at the cutting edge of responsible gambling and is supported by an experienced team on hand at all times to ensure that we maximise the potential of the platform and tools available through Crucial Player Protection.

“This partnership is evidence of our commitment to responsible gambling and compliance, and will be crucial to our success in the UK market and beyond.”

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Compliance Updates

eGaming Integrity launches Voluntary Code Advisory Service for prize draw operators

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eGaming Integrity – a leading compliance and internal audit advisory firm – has launched a Voluntary Code Advisory Service to support online prize draw and competition operators as regulatory scrutiny of the sector increases and a new compliance deadline approaches.

The service was launched following the introduction of the Department for Culture, Media and Sport’s Voluntary Code of Good Practice for online prize draws and competitions in November 2025. The Code sets a deadline of 20 May 2026. By that point, operators are expected to be more transparent, strengthen consumer protections and show active oversight of their operations. Failure to demonstrate effective voluntary compliance may increase the likelihood of statutory licensing and subsequent tighter regulation.

Prize draws are not regulated as gambling under the Gambling Act 2005. Despite this, the sector has grown rapidly and attracted attention in Westminster. The UK online prize draw market is now estimated to be worth around £1.3bn, with more than 7 million players. That scale has brought closer attention from policymakers.

The Voluntary Code shifts the focus from policy language to demonstrable practice. Operators now have to show what they actually do, and prove it.

eGaming Integrity’s new service is designed to help operators understand the requirements of the Code, assess current practices and prepare clear, practical evidence of compliance. Support covers areas including free entry routes, transparency of terms and odds, responsible marketing practices, internal monitoring processes and public disclosure of consumer protection measures.

Emma Shilling, Director at eGaming Integrity, said: “The Voluntary Code changes the conversation for prize draw operators. It is no longer enough to point to a policy and say the right words are there. Operators are being asked to show what happens in practice. Our job is to help businesses work that through properly, spot issues early and evidence what they are doing.”

eGaming Integrity’s audit and risk specialists lead the work. The focus is on practical rather than theoretical matters. Findings are clearly set out, with recommendations that operators can act on as regulatory expectations tighten.

Robert Penfold, Head of Internal Audit at eGaming Integrity, said:

“The writing is on the wall. This is voluntary for now, but that could change quickly. Operators who build real oversight systems today won’t be scrambling if this becomes statutory tomorrow.”

The Voluntary Code Advisory Service is available immediately to UK prize draw and competition operators.

The post eGaming Integrity launches Voluntary Code Advisory Service for prize draw operators appeared first on Eastern European Gaming | Global iGaming & Tech Intelligence Hub.

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Compliance Updates

Google – Update to Gambling and Games Policy: Gambling and Games Certification Eligibility Update (March 2026)

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On March 23, 2026, the Google Ads Gambling and games policy will be updated to introduce new certification requirements. All accounts seeking to advertise in any gambling and games category must now demonstrate good policy health as set out below.

Manager Accounts (MCCs) which have significant volume of gambling certificates revoked from accounts under its management, or if significant volumes of accounts under your management are found to have violated the gambling policy while relying on a gambling certificate, will lose the ability to apply for any new online gambling certificates and will have existing certifications revoked.

The following domain requirements, which already exist on the application for certification, are being reiterated for emphasis:

Certification is not available for sites hosted on free platforms, those using a sub-domain whose root domain is a third party platform host, those with no association with gambling or those with a second-level domain not owned and operated by the advertiser.

The “Certification” section of the Gambling and games policy will be updated when these requirements take effect on March 23, 2026.

The post Google – Update to Gambling and Games Policy: Gambling and Games Certification Eligibility Update (March 2026) appeared first on Eastern European Gaming | Global iGaming & Tech Intelligence Hub.

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Coljuegos and Spanish National Police Sign Cooperation Agreement to Combat Illegal Gambling

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Coljuegos and the Spanish National Police signed an international cooperation agreement to combat illegal gambling, fraudulent betting, sports corruption and money laundering, phenomena that affect public safety and finance transnational organised crime networks.

The agreement establishes a solid and lasting framework for collaboration between both institutions, focused on the prevention, control and punishment of illegal activities related to gambling, especially in digital environments.

“This procedure strengthens our capacity to combat illegal gambling beyond our borders. Organized crime does not operate in isolation, and that is why international cooperation is key to protecting legality, transparency, and public trust,” said Marco Emilio Hincapié, president of Coljuegos.

One of the central aspects of the agreement is the exchange of strategic and operational information, the use of technological tools for tracking online betting, support in financial investigations, and cooperation through agencies such as Interpol and Europol to confront criminal networks operating between Colombia and Spain.

The alliance also includes the training and development of officials, the development of joint actions, and awareness programs on integrity in sports and betting, with the aim of preventing the fixing of sporting events and fraud associated with illegal platforms.

“We are taking a decisive step against illegal platforms that operate from abroad and that affect both public resources and the most vulnerable populations,” he said.

The cooperation agreement will be valid for four years, renewable only once, and reinforces the commitment of both entities to the fight against fraud, corruption and illegal gambling, consolidating a common front between Colombia and Spain to protect the integrity of the sector and the safety of citizens.

The post Coljuegos and Spanish National Police Sign Cooperation Agreement to Combat Illegal Gambling appeared first on Eastern European Gaming | Global iGaming & Tech Intelligence Hub.

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