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15 years’ service for ITL Customer Support Manager Mirko Zwing

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Innovative Technology have announced that one of their long-standing technical support personnel is celebrating 15 years’ service with the company this month. Mirko Zwing is based in ITL’s German office in Pinneberg and has been given a series of promotions over the years.

Commenting on this long-standing achievement Mirko said, “I first joined ITL in 2006 as a Repairs Technician, just as the original NV10 was released. Soon after I started at ITL, the company began to release many new products and I was responsible for providing customer training for the BV range of validators. I gradually moved from my repairs role to being appointed the first, dedicated Customer Support Engineer in Germany in 2009. The German support team later merged with UK Support where I enjoyed being part of a bigger team and soon took the role of Lead Customer Support Engineer.  Then in March 2020 I was delighted to be given the opportunity to take on more of a management role as Customer Support Manager, heading up the UK & Europe Technical Support teams for gaming customers plus responsible for support in Spain, South America, Asia & Oceania for both gaming and retail clients.”

Speaking about Mirko’s commitment to ITL, VP for Customer Support Andy Bassam said “Mirko is a valued member of the support team who has had a number of successful promotions at ITL over the years. His product knowledge, technical skills and management abilities are exceptional, and he is a vital member of my team. He has been crucial in providing technical support and training to customers for our new Spectral products, ensuring they have access to the support they need to make sure they get the best from these latest technologies in order to add value to their businesses.”

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Commenting on Mirko’s achievement, Marcus Tiedt, Sales & Marketing Director for ITL, also based at ITL Germany said, “I am proud to say that I have worked with Mirko throughout his career with us and he is a key part of the ITL family here at the German office. I would like to take this opportunity to congratulate Mirko on his impressive time at ITL, his commitment to the company and the excellent job he is doing managing a large team of first-line technical support advisors and technical engineers to ensure first class customer support is given to each of our customers.”

Concluding Mirko commented, “One of the favourite parts of my role is being able to travel to provide direct technical support and undertake installations for our customers all over the world. I have missed not being able to do this during the COVID pandemic and so I can’t wait to restart my customer visits, and to coach ITL support advisors and engineers in person. I have been fully committed to ensuring our customers receive first-class technical support for the past 15 years and I look forward to continuing this for many years to come.”

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QTech Games and Blueprint Gaming launch Jackpot Rapid Fire

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Two industry forces combine their nous and creative flair for more innovation to enhance player engagement and deliver transparency for global operators

QTech Games, the leading game aggregator for emerging markets, has rolled out an innovative new progressive jackpot system, Jackpot Rapid Fire, in conjunction with renowned slots provider Blueprint Gaming.

Jackpot Rapid Fire is a high-frequency, multi-tiered progressive jackpot mechanic designed to improve player engagement and boost operator retention. With seamless integration across a growing suite of exciting games, Jackpot Rapid Fire offers more chances for players to win, while also ensuring transparency and flexibility for operators.

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The inherent ability of jackpots to drive acquisition and retention is well-established across worldwide markets. However, this breakthrough innovation now aligns QTech’s pioneering platform and machine-learning software with a suite of progressive products which deliver reliable and credible winning triggers (at 5 tiers between $200-$7,500). All of which assists in building authenticity, trust and digital dwell-time with the end user.

These jackpots are amassed by players’ contributions into the same dedicated account and shared across all participating operators under QTech Games network. When the jackpot triggers, this dedicated account is then paid out by QTech Games, which is also underwriting the Jackpot Rapid Fire system on a monthly settling-up basis.

Key Features:

  • 5-tier progressive jackpot system: Mini, Minor, Major, Master, and Mega King ($200-$7,500)

  • More frequent jackpot wins maintain player excitement

  • Jackpots are randomly triggered when 5 fire symbols land on the reels, adding excitement and unpredictability

  • Live contribution and win tracking via QTech Back Office

  • Available exclusively on selected Blueprint Gaming Rapid Fire games

  • Full access across all markets

  • Product is available across both desktop and mobile channels

This game-changing, networked move from QTech Games also opens up further possibilities for both established and up-and-coming operators who can benefit from its pooled structure to pull up a chair at the progressive-jackpot table without the need for bottomless liquidity.

Intuitive back-office functionality for tracking and reporting allows partners to accurately unpack all jackpot details pertaining to contributions and payout values with platform-specific visibility (i.e. operators can only view their own data) while QTech’s unique API allows managers to effortlessly retrieve any jackpot ID, game or pools info, alongside real-time balances in any given currency. QTech Games is also delivering full marketing support – featuring assets, visuals and promotional ideas, tailored to operator campaigns.

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Philip Doftvik, QTech Games’ CEO, said: “We’re excited to confirm that our new Jackpot Rapid Fire system is really turning players’ heads and keeping them coming back for repeat visits on a highly playable portfolio of dedicated titles from our friends at Blueprint Gaming. Operators large and small understand that progressive jackpots are one of the most effective marketing tools around, and now QTech and Blueprint’s unique system is taking the notional risk and administration out of jackpot provision.

“Our proprietary technology means we’re the only aggregator which is not just showcasing fantastic games but also adding engaging features (such as our AI-powered recommendation engine, alongside other Tournament and Jackpot elements) to illuminate QTech’s leadership position across emerging markets. Jackpot Rapid Fire represents just part of an innovative rewards tide that is helping to lift all boats.

“QTech Games is now so much more than just a leading aggregator, adding value and driving business at every consequential juncture. We’re confident this Jackpot Rapid Fire system will reliably boost acquisition and activity numbers for a wide variety of operators.

“It’s vital for operators and players to have that trust, and QTech’s accessible back office and dedicated Jackpot Dashboard deliver that peace of mind in spades, with a live view of jackpot balances, contributions and wins. While players also benefit from credible and regular winning jackpot triggers across a host of our participating games. It’s also important to remember that no operator participation fee is required and jackpot contributions do not impact GGR.”

The post QTech Games and Blueprint Gaming launch Jackpot Rapid Fire appeared first on European Gaming Industry News.

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GK8 Announces Football Legend Michael Owen as its New Brand Ambassador

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GK8, Asia’s leading platform for interactive gaming and entertainment, has announced football legend Michael Owen as its new brand ambassador. With a reputation built on trust, security and a diverse range of gaming options, GK8 continues to expand its influence in the iGaming sector, and Owen’s partnership is set to bolster its position in the competitive industry.

Michael Owen, a former English football star known for his exceptional skills and quick pace on the field, brings his star power to the fast-growing brand. With years of success both on and off the pitch, Owen’s influence will help enhance GK8’s visibility across key international markets. The partnership marks a pivotal moment for the company, reflecting its ambition to continue expanding globally while maintaining its commitment to a high standard of user experience.

“It’s an honor to be working with such a dynamic and forward-thinking brand like GK8. Their dedication to creating a secure, engaging platform aligns perfectly with my values. I look forward to connecting with fans and players in Southeast Asia, sharing in the excitement and entertainment that GK8 offers,” said Michael Owen.

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Founded with a vision to bring top-tier gaming experiences to Asia, GK8 has rapidly grown into a major force in the interactive gaming industry. The platform is recognised for its advanced security measures, seamless user interface and wide selection of games, including sports, lotteries and multiplayer online options. GK8’s unique approach to customer service has helped them build a loyal global community, with users praising its responsive support team and fast transactions.

The post GK8 Announces Football Legend Michael Owen as its New Brand Ambassador appeared first on European Gaming Industry News.

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INCENTIVE GAMES SECURES ONTARIO GAMING LICENSE

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Incentive Games, a leading B2B games provider, is proud to announce that it has been awarded an Ontario Gaming License by the Alcohol and Gaming Commission of Ontario (AGCO), effective today. This achievement enables the company to offer its portfolio of real-money games to licensed operators and players across the province.

The license underscores the Incentive Games’ commitment to meeting the highest standards of compliance, security, and operational excellence. The rigorous application process demands robust security protocols and comprehensive responsible gaming measures and affirms the company’s readiness to enter one of Canada’s most dynamic iGaming markets.

The North American market is a strategic focus for Incentive Games, and this milestone follows closely on the heels of the company receiving its Provisional Michigan gaming licence from the Michigan Gaming Control Board earlier this month.

Incentive Games will distribute its real-money gaming content in Ontario through Incentive Studios, the company’s dedicated Real-Money Gaming division, ensuring a focused and tailored approach to the market.

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“Ontario represents a huge opportunity for us, and securing this license is a proud moment for the whole team,” said John Gordon, Chief Executive Officer at Incentive Games. “It reinforces our dedication to meeting the highest standards while delivering compelling real-money content. We’re looking forward to building strong relationships in the region and continuing our momentum across regulated markets worldwide.”

The post INCENTIVE GAMES SECURES ONTARIO GAMING LICENSE appeared first on Gaming and Gambling Industry in the Americas.

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