Latest News
SOFTSWISS First Line Support Team Shares Statistics of Q2 vs Q1
The SOFTSWISS First Line Support recently shared that the team processed more than 450,000 player requests (chats and tickets) in Q2. This provided an almost 20% increase in the number of resolved queries compared to the same number in Q1 2021.
The team further revealed that the number of cashouts has also risen by 13%, peaking at 75,917 in Q2, compared to 65,715 in Q1. This demonstrates the continuously growing capacity of the SOFTSWISS First Line Support.
Despite the increase in load, the quality and speed of the First Line Support service did not suffer, as the service shows daily stats of 4000 resolved chats and 2500 cashouts made with an average 82-85% Customer Satisfaction Index. Moreover, effective player support helped SOFTSWISS Online Casino Platform clients gain additional financial value.
Yan Fursa, Head of First Line Support at SOFTSWISS Managed Services, said: “The SOFTSWISS First Line Support team is, at its core, a versatile team. Our department serves as a kind of an intermediary between the player, client, and the casino world. We operate 24/7 to deliver all our customers the best service possible, being 100% transparent and unbiased. The FLS Team supports hundreds of players around the world, delivering the quickest and most reliable service possible. On a daily basis, we deal with all types of player queries, including the most complex technical ones in nature. The team is excited to be able to make a difference for SOFTSWISS clients as well as generate additional player value.”
The SOFTSWISS First Line Support Team takes over the full support of online casino platform players. Its qualified customer support associates communicate with players via live chat and emails, available in multiple different languages 24/7. This includes the handling of issues or bugs reported by players, performing player KYC checks who request withdrawals, and more.
In addition to direct communication with casino players, First Line Support also communicates with the operators and helps to resolve player-related queries. The SOFTSWISS First Line Support Team highly values its reputation – it is known for its respectful attitude towards each individual player and for providing first-class service.
Managed Services is a part of the SOFTSWISS solutions offered to clients to help them deliver support for their iGaming brand. The department comprises First Line Support, Anti-Fraud Support, Retention & VIP Management services, providing full-cycle player care.
About SOFTSWISS
SOFTSWISS is an international tech brand supplying widely acclaimed, certified software solutions for managing iGaming operations. SOFTSWISS holds a number of gaming licenses, providing a “one-stop-shop” white label solution by taking care of all technical, legal, and financial processes on behalf of its customers. The company has a vast product portfolio, which includes an Online Casino Platform, Game Aggregator with thousands of casino games, an affiliate platform, and a recently launched sportsbook platform. In 2013 SOFTSWISS was the first in the world to introduce a bitcoin-optimized online casino solution. The company has thus been regarded as the leading technical expert when it comes to the use of cryptocurrencies in online gaming.
Powered by WPeMatico
Belatra
Belatra Games signs content partnership with Wild.io
Slots including Blast the Bass, Make it Gold, Bear’s Tricks and Foxy Eggs roll out on the crypto-first casino and sportsbook.
Belatra Games has partnered with Wild.io to expand its distribution in the crypto casino market, with the supplier’s slot portfolio set to be integrated into the Wild.io platform.
Under the agreement, Wild.io will add Belatra titles including Blast the Bass, Make it Gold, Bear’s Tricks and recently released Foxy Eggs.
Maria Zabauskaya, Business Development Manager at Belatra, said: “Partnering with Wild.io further strengthens our presence in the crypto gambling market through a key industry player. Wild.io is a great example of how a modern gaming platform should engage with its audience. We’re confident that our game mechanics, refined over more than three decades, together with the themes and stories enjoyed by players around the world, will fit seamlessly into the Wild.io offering and provide its audience with standout gaming experiences.”
A Wild.io Casino Manager added: “We are very pleased to welcome Belatra’s suite of games to Wild.io, and this is not only a content deal but the start of a partnership that we are excited to build. Our interactions with Belatra have always been genuinely friendly and with an open approach. Belatra produces great games and a sharp understanding of what today’s online players are looking for and that is exactly the type of supplier we want by our side.”
The post Belatra Games signs content partnership with Wild.io appeared first on EE Gaming | Global iGaming & Tech Intelligence Hub.
Latest News
PG Soft locks and loads with arcade-inspired Zombie Blasters
PG Soft, a world-class digital mobile games company, has loaded up its latest release, Zombie Blasters, a slot that draws its inspiration from the golden age of arcade machines.
Zombie Blasters is a 5 reel, 6 row video slot that is brought to life with bright pixelised graphics and animated arcade style symbols. The game is inspired by old school arcade nostalgia and undead apocalypse thrills, weaving both into every spin, all set against a retro cabinet backdrop with jaunty electronic beats and distorted synth soundscapes.
The main game is powered by Multiplier symbols. At the end of each spin one or more x2 Multiplier symbols may land on the reels and the total win is multiplied by the total value of all Multiplier symbols on the grid.
The Multiplier Wheel takes the action to another level. During a winning spin, the Alarm symbol can appear. This will trigger the wheel to spin and reveal a multiplier from x5 to x50. The Alarm symbol and any Multiplier symbols already present on the reels are then upgraded to that value before wins are paid.
Landing four, five, or six or more Scatter symbols anywhere on the reels triggers the Free Spins Feature with 10, 15, or 20 free spins respectively. Any multipliers you land during your free spins are added together and remain at the bottom of the reels until the feature ends. If you can land three or more extra Scatter symbols you are awarded with five extra free spins.
Players seeking instant action can also tap the Feature Buy button to launch the Free Spins Feature at the price displayed, with wins of up to x10,000 of the initial bet.
PG Soft’s spokesperson commented: “Zombie Blasters takes players in the firing line of a pixelated arcade shootout, where the rewards belong to those quickest on the draw. The real showstopper is the Multiplier Wheel, and with the stacking multipliers in Free Spins, explosive wins are never far away – just one Alarm symbol away.”
The post PG Soft locks and loads with arcade-inspired Zombie Blasters appeared first on EE Gaming | Global iGaming & Tech Intelligence Hub.
3 Majestic Drums
Spinomenal marches to the beat of 3 Majestic Drums
Leading iGaming content provider Spinomenal is marching to the beat with 3 Majestic Drums, the latest addition to its renowned Wildlife series.
Taking place on a sweeping African savannah at sunset, the 5×3 reel frame is bathed in the warm glow of an amber horizon, towering acacia trees and the colours of the wild. The instrumental soundtrack beats to the pulse of the continent and players are tossed into an atmospheric adventure from the first spin.
The majestic Lion is the Wild symbol and substitutes for all symbols except for the Bonus and Special Bonus symbols. The Lion pays x10 for five on a line, x2 for 4, x0.5 for 3. There are 3 to 4 Wild combinations but they only pay if a Bonus or Special Bonus symbol follows.
The heart of the game is based on four sparkling diamond symbols. The common Bonus symbol can show up on the reels, and three powerful Special Bonus symbols – BOOST, MULTI and COLLECT – have unique abilities during the Bonus Game. The MYSTERY symbol may only appear in the Bonus Game and can randomly transform into a BOOST, MULTI, COLLECT or Jackpot symbol.
The Bonus Game is triggered by six or more qualifying symbols – in any combination of Bonus and Special Bonus symbols. The trigger symbols are locked on the screen as three spins start. Each new symbol landed resets the spin counter to three. The Bonus Game ends if three spins pass without a new symbol appearing or if total winnings reach the maximum x3000 multiplier.
During the Bonus Game, Jackpot symbols can appear randomly and trigger the Major Jackpot (x150 the total bet), Minor Jackpot (x50) or Mini Jackpot (x20). Players will win the Grand Jackpot if all 15 cells are filled, which is x3000 the total bet.
The Bonus Blast Feature can also trigger at random during the base game, scattering additional Bonus and Special Bonus symbols randomly on the reels to help trigger the Bonus Game.
If you want to get into the action quickly, then you can make use of the Buy Feature, which offers instant entry into the Bonus Game, at a price scaled to your chosen bet.
Spinomenal CO-CEO, Omer Henya commented: “3 Majestic Drums takes the pulse of the African wild to the reels in spectacular fashion. The Bonus Game with the BOOST, MULTI and COLLECT mechanics adds a multi-layered, ever-changing dynamic where each spin has the potential to change the game dramatically. We’re confident players will have a great time marching to the beat of this wildly entertaining title.”
The post Spinomenal marches to the beat of 3 Majestic Drums appeared first on EE Gaming | Global iGaming & Tech Intelligence Hub.
-
América Latina6 days agoLas diferencias locales de Argentina representan tanto un desafío como una oportunidad para el sector del iGaming
-
Latest News6 days agoConnect with N1 Partners at G Gate Conf 2026
-
game-launch6 days agoMillion Games launches East West Wild slot with progressive multipliers
-
Africa6 days agoBooming Games signs content deal with World Sports Betting in South Africa
-
Gmonitor.ai6 days agoGmonitor llega a Latinoamérica: la plataforma de inteligencia de mercado para operadores debuta en seis mercados regulados
-
eSports7 days agoG2 partners with PUBG MOBILE Esports to scale Western Europe competition
-
Latest News5 days agoSportradar Report | World Cup 2026: Opportunities for the Latin American Sports Betting Market
-
AI6 days agoVeikkaus rolls out OpenBet’s Neccton responsible gambling platform ahead of 2027 reform



