Connect with us

Latest News

SOFTSWISS First Line Support Team Shares Statistics of Q2 vs Q1

Published

on

Reading Time: 2 minutes

 

The SOFTSWISS First Line Support recently shared that the team processed more than 450,000 player requests (chats and tickets) in Q2. This provided an almost 20% increase in the number of resolved queries compared to the same number in Q1 2021.

The team further revealed that the number of cashouts has also risen by 13%, peaking at 75,917 in Q2, compared to 65,715 in Q1. This demonstrates the continuously growing capacity of the SOFTSWISS First Line Support. 

Despite the increase in load, the quality and speed of the First Line Support service did not suffer, as the service shows daily stats of 4000 resolved chats and 2500 cashouts made with an average 82-85% Customer Satisfaction Index. Moreover, effective player support helped SOFTSWISS Online Casino Platform clients gain additional financial value.

Yan Fursa, Head of First Line Support at SOFTSWISS Managed Services, said: “The SOFTSWISS First Line Support team is, at its core, a versatile team. Our department serves as a kind of an intermediary between the player, client, and the casino world. We operate 24/7 to deliver all our customers the best service possible, being 100% transparent and unbiased. The FLS Team supports hundreds of players around the world, delivering the quickest and most reliable service possible. On a daily basis, we deal with all types of player queries, including the most complex technical ones in nature. The team is excited to be able to make a difference for SOFTSWISS clients as well as generate additional player value.” 

The SOFTSWISS First Line Support Team takes over the full support of online casino platform players. Its qualified customer support associates communicate with players via live chat and emails, available in multiple different languages 24/7. This includes the handling of issues or bugs reported by players, performing player KYC checks who request withdrawals, and more. 

In addition to direct communication with casino players, First Line Support also communicates with the operators and helps to resolve player-related queries. The SOFTSWISS First Line Support Team highly values its reputation – it is known for its respectful attitude towards each individual player and for providing first-class service. 

Managed Services is a part of the SOFTSWISS solutions offered to clients to help them deliver support for their iGaming brand. The department comprises First Line Support, Anti-Fraud Support, Retention & VIP Management services, providing full-cycle player care. 

 

About SOFTSWISS 

SOFTSWISS is an international tech brand supplying widely acclaimed, certified software solutions for managing iGaming operations. SOFTSWISS holds a number of gaming licenses, providing a “one-stop-shop” white label solution by taking care of all technical, legal, and financial processes on behalf of its customers. The company has a vast product portfolio, which includes an Online Casino Platform, Game Aggregator with thousands of casino games, an affiliate platform, and a recently launched sportsbook platform. In 2013 SOFTSWISS was the first in the world to introduce a bitcoin-optimized online casino solution. The company has thus been regarded as the leading technical expert when it comes to the use of cryptocurrencies in online gaming.

Powered by WPeMatico

Continue Reading
Advertisement

298/2026

New CMN and SPA rules reorganize the iGaming and sports betting landscape in Brazil

Published

on

new-cmn-and-spa-rules-reorganize-the-igaming-and-sports-betting-landscape-in-brazil

Rafael Brunati and Celso Basílio, lawyers at Silveiro Advogados specializing in regulated markets, corporate law, and competition law, analyze the recent measures adopted by Brazil’s National Monetary Council (CMN) and the Secretariat of Prizes and Betting (SPA/MF) and their impact on the iGaming and sports betting industry.

In this article, they examine how the new regulatory framework reshapes the boundaries between betting, financial instruments, and emerging digital market models, while reinforcing Law No. 14,790/2023 as the central pillar of regulation in the sector.

ByRafael Brunati and Celso Basílio

The set of measures recently adopted by the National Monetary Council (CMN) and the Secretariat of Prizes and Betting of the Ministry of Finance (SPA/MF) marks a new chapter in the regulatory consolidation of Brazil’s iGaming and sports betting market.

More than a targeted response to so-called predictive markets, these initiatives signal a broader effort to redefine the boundaries between authorized betting activities, financial instruments, and operations considered irregular in the country.

CMN Resolution No. 5,298/2026 prohibited the offering and trading of derivatives linked to betting, sports events, online games, and political, electoral, cultural, or entertainment themes without a financial-economic reference.

In the same direction, SPA/MF Technical Note No. 2,958/2026 classified predictive market platforms as illegal fixed-odds betting operations, leading to the blocking of dozens of platforms by Anatel.

The move clearly reinforces Law No. 14,790/2023 as the exclusive regulatory framework for fixed-odds betting in Brazil.

In practice, the government has begun to draw a sharper line around who can operate in this market and under what conditions.

Platforms that previously positioned themselves as financial markets, event-based contracts, or alternative technological structures are now being materially treated as betting operators.

The regulatory message is direct: if a product targets the same audience, uses similar economic logic to betting, and involves risk linked to future events, it is likely to fall within the SPA’s regulatory perimeter.

From a competitive and regulatory standpoint, this produces a meaningful effect for licensed operators. Companies that have invested in licensing, compliance, anti-money laundering controls, sports integrity, responsible gaming policies, and regulatory infrastructure are no longer competing with platforms operating outside these requirements under alternative legal interpretations.

This indirectly strengthens the economic value of the license granted by the SPA.

At the same time, this strengthening comes with a significant increase in operational and compliance obligations.

The recent measures also reopen an important discussion on the regulatory limits of so-called betting exchanges and peer-to-peer models.

SPA/MF Technical Note No. 2,958/2026 itself acknowledges that betting between users and the existence of dynamic pricing do not necessarily alter the nature of fixed-odds betting.

This interpretation is relevant because it brings predictive markets closer to exchange-style betting structures already contemplated under Law No. 14,790/2023.

This point could, in the future, open space for regulated betting exchange models in Brazil, provided they fall within the SPA’s authorized perimeter. However, operational rules for such formats have not yet been defined by the regulator, leaving a significant area of uncertainty for operators seeking product innovation.

From another perspective, these measures are also likely to generate substantial litigation.

There are important debates regarding the limits of the CMN’s authority to restrict certain types of derivatives, the SPA’s interpretative role regarding predictive markets, and even the blocking of platforms without judicial orders.

Regardless of the outcome of these disputes, the fact is that Brazil’s iGaming and sports betting market is entering a new phase.

Regulatory logic is no longer focused solely on formal authorization to operate, but increasingly incorporates issues such as financial integrity, protection of vulnerable users, data governance, payment traceability, and continuous operational supervision.

The sector continues to grow, but now within a significantly more sophisticated—and more demanding—environment. For licensed operators, this simultaneously creates a barrier to entry for unregulated competitors and increases compliance costs.

In an increasingly regulated market, competitive advantage is likely to depend less on the ability to offer bets and more on the capacity to operate with regulatory security, operational integrity, and rapid adaptation to new state requirements.

Rafael Brunati is a lawyer specializing in Corporate Law, Contracts, M&A, Private Equity, and Banking Law at Silveiro Advogados.

He holds a Law degree from Universidade Presbiteriana Mackenzie, an LL.M in Corporate Law from INSPER, and is a member of the Banking Law Commission of the São Paulo Chapter of the Brazilian Bar Association (OAB/SP).

Celso Basílio is a lawyer specializing in Regulated Markets, Telecommunications, Contracts, and Competition Law at Silveiro Advogados.

He holds a Master’s degree in Law from FGV Direito SP, an LL.M in Contract Law from INSPER, and a Law degree from Universidade Presbiteriana Mackenzie.

The post New CMN and SPA rules reorganize the iGaming and sports betting landscape in Brazil appeared first on Americas iGaming & Sports Betting News.

Continue Reading

HELL Partners

Every FTD Counts HELL Partners Launches €20,000 World Cup Race 2026

Published

on

every-ftd-counts-hell-partners-launches-e20,000-world-cup-race-2026

HELL Partners (IVIBET / Hell Spin) is kicking off its biggest affiliate competition to date — the World Cup Race 2026 — a two-month performance sprint running from May 15 to July 15, 2026, with winners announced on July 31.

The competition is open to all affiliates, new and existing, and is built around one simple idea: drive first-time depositors to IVIBET / Hell Spin Sportsbook (plus an additional brand that may be launched during the campaign), climb the leaderboard, and take home a share of a €20,000 prize pool — plus guaranteed revenue share bonuses on top.

How It Works

Affiliates drive traffic to IVIBET & Hell Spin Sportsbooks, generate FTDs, and get ranked on a live leaderboard maintained by affiliate managers. Rankings are based on FTD volume and traffic quality. The minimum threshold to qualify is 10 FTDs from Tier 1 or Tier 2 GEOs.

Prize Pool Breakdown

The top 10 finishers split €20,000 in cash prizes: 1st place takes €5,000, 2nd earns €4,000, 3rd receives €3,000, 4th and 5th get €2,000 each, and places 6 through 10 receive €1,000 apiece. Places 11 through 20 receive a limited-edition merch pack.

RevShare Boost — Guaranteed on Top of Prizes

Every qualifying affiliate also unlocks a guaranteed RevShare boost based on their FTD count — independent of their final leaderboard position. Affiliates who bring in 10 to 19 FTDs receive a +5% RS boost for one month. Those reaching 20 to 50 FTDs get +10% RS for two months. Affiliates who hit 51 or more FTDs earn +10% RS for three months. The logic is straightforward: the stronger the performance, the longer and more profitable the terms.

Built for Every Affiliate, Not Just the Top

The campaign is designed to reward volume at every level. There is no all-or-nothing mechanic — earnings scale directly with output, the rules are transparent from day one, and the playing field is genuinely open. Whether you’re an established partner or just joining the network, the structure is built to make participation worthwhile.

For more information or to join the competition, reach out to your affiliate manager or visit the HELL Partners website.

▪Oleh Affiliate Manager [email protected]

▪Max Affiliate Manager [email protected] 

The post Every FTD Counts HELL Partners Launches €20,000 World Cup Race 2026 appeared first on Eastern European Gaming | Global iGaming & Tech Intelligence Hub.

Continue Reading

HELL Partners

Every FTD Counts HELL Partners Launches €20,000 World Cup Race 2026

Published

on

every-ftd-counts-hell-partners-launches-e20,000-world-cup-race-2026

HELL Partners (IVIBET / Hell Spin) is kicking off its biggest affiliate competition to date — the World Cup Race 2026 — a two-month performance sprint running from May 15 to July 15, 2026, with winners announced on July 31.

The competition is open to all affiliates, new and existing, and is built around one simple idea: drive first-time depositors to IVIBET / Hell Spin Sportsbook (plus an additional brand that may be launched during the campaign), climb the leaderboard, and take home a share of a €20,000 prize pool — plus guaranteed revenue share bonuses on top.

How It Works

Affiliates drive traffic to IVIBET & Hell Spin Sportsbooks, generate FTDs, and get ranked on a live leaderboard maintained by affiliate managers. Rankings are based on FTD volume and traffic quality. The minimum threshold to qualify is 10 FTDs from Tier 1 or Tier 2 GEOs.

Prize Pool Breakdown

The top 10 finishers split €20,000 in cash prizes: 1st place takes €5,000, 2nd earns €4,000, 3rd receives €3,000, 4th and 5th get €2,000 each, and places 6 through 10 receive €1,000 apiece. Places 11 through 20 receive a limited-edition merch pack.

RevShare Boost — Guaranteed on Top of Prizes

Every qualifying affiliate also unlocks a guaranteed RevShare boost based on their FTD count — independent of their final leaderboard position. Affiliates who bring in 10 to 19 FTDs receive a +5% RS boost for one month. Those reaching 20 to 50 FTDs get +10% RS for two months. Affiliates who hit 51 or more FTDs earn +10% RS for three months. The logic is straightforward: the stronger the performance, the longer and more profitable the terms.

Built for Every Affiliate, Not Just the Top

The campaign is designed to reward volume at every level. There is no all-or-nothing mechanic — earnings scale directly with output, the rules are transparent from day one, and the playing field is genuinely open. Whether you’re an established partner or just joining the network, the structure is built to make participation worthwhile.

For more information or to join the competition, reach out to your affiliate manager or visit the HELL Partners website.

▪Oleh Affiliate Manager [email protected]

▪Max Affiliate Manager [email protected] 

The post Every FTD Counts HELL Partners Launches €20,000 World Cup Race 2026 appeared first on Americas iGaming & Sports Betting News.

Continue Reading

Trending

Get it on Google Play

Fresh slot games releases by the top brands of the industry. We provide you with the latest news straight from the entertainment industries.

The platform also hosts industry-relevant webinars, and provides detailed reports, making it a one-stop resource for anyone seeking information about operators, suppliers, regulators, and professional services in the European gaming market. The portal's primary goal is to keep its extensive reader base updated on the latest happenings, trends, and developments within the gaming and gambling sector, with an emphasis on the European market while also covering pertinent global news. It's an indispensable resource for gaming professionals, operators, and enthusiasts alike.

Contact us: [email protected]

Editorial / PR Submissions: [email protected]

Copyright © 2015 - 2024 - Recent Slot Releases is part of HIPTHER Agency. Registered in Romania under Proshirt SRL, Company number: 2134306, EU VAT ID: RO21343605. Office address: Blvd. 1 Decembrie 1918 nr.5, Targu Mures, Romania