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Gaming operators losing up to 30% of customers during onboarding journey new report from HooYu reveals

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Operators losing thousands of customers every month thanks to slow and awkward customer onboarding journeys

 Leading digital KYC onboarding provider HooYu today released survey results showing that up to 30% of customers are abandoning sign-up processes with gaming operators.

The report examines the onboarding problems faced by gaming operators in the UK and abroad. In the UK, abandonment is lower at 14% but doubles to 30% for non-UK onboarding journeys.  The report also examines differences in funnel performance between small, medium and large operators and examines how long it takes operators to perform KYC.

Customer onboarding and KYC is a significant point of loss for every operator. Having enticed customers to the top of the funnel with advertising and bonus offers and affiliate programs to get them through the door, if the industry is failing to convert traffic to customers, then marketing spend, and potential revenue is being lost.

The HooYu report contains insight from operators that shares why and at what stage drop-off occurs. Isolating and solving the reason for customer drop-off could see drastic improvements to the KYC journey and result in tens of thousands more successful sign-ups.

David Pope, Marketing Director at HooYu, said: “This research highlights the damage being done across the sector when operators don’t refine their KYC processes. For a few relatively low effort changes, operators could be winning thousands more customers with a smooth onboarding journey UI and UX that customers find easier to complete so they can successfully deposit and get that bet on in time.”

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Scaling In-App Traffic in iGaming: A Performance-Driven Approach

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scaling-in-app-traffic-in-igaming:-a-performance-driven-approach

Traffy, a performance marketing agency specializing in in-app traffic, has seen a clear shift in how iGaming campaigns scale today.

The era of “launch and forget” in iGaming is over. The market has become more competitive, and users are more demanding than ever. Scaling campaigns is no longer just about volume — success now depends on the depth of analytics, the speed of response to user behavior, and traffic quality.

Market Transformation

In the past, scaling followed a simple logic: more traffic meant more conversions. Today, that approach no longer works. Users have become more selective, and both CPA and ROI are directly tied to post-deposit behavior.

If advertisers fail to track key performance indicators within the first 72 hours — including user activity, repeat deposits, and conversion to FTD — budgets are spent without control, and scaling turns into guesswork.

New Requirements for Scaling

Scaling campaigns today requires a much more structured approach:

  • Funnel analysis within the first 72 hours to quickly identify effective setups
  • Traffic segmentation and strict quality control
  • Continuous monitoring of user activity, repeat deposits, and FTD conversion rates

If there is no positive performance trend within the first three days, the setup is stopped immediately. This allows teams to minimize losses and reallocate budgets toward high-performing campaigns.

Common Pitfalls of Legacy Approaches

Many operators and affiliates still rely on outdated strategies that limit their ability to scale effectively:

  • Focusing solely on CPA without considering unit economics and profitability
  • Scaling broadly without proper traffic segmentation
  • Lack of predictive analytics in the early stages of campaigns
  • Underestimating traffic quality and fraud risks

These issues lead to unstable performance, rising CPI, and a loss of control over ROI.

The Traffy Approach

At Traffy, we build scalable infrastructure designed to manage in-app traffic with a performance-first mindset.

  • Traffic quality control: black and white lists, ongoing audits, and integrated fraud analytics
  • AI-driven optimization: algorithms that predict campaign performance and dynamically reallocate budgets toward the most efficient setups
  • Performance focus: real-time analysis of the first 72 hours, deep segmentation, and continuous monitoring of key metrics and ROI

This approach allows us to scale only the traffic that is proven to be profitable, reducing risks and improving predictability at scale.

Conclusion

A performance-driven approach has become essential for scaling In-App campaigns in iGaming. The key to success lies in deep analytics, traffic segmentation, predictive modeling, and strict control within the first 72 hours.

The market has changed — and those who succeed are not the ones who scale volume, but those who scale quality traffic.

At Traffy, this approach is at the core of how we build and scale campaigns, ensuring sustainable growth and measurable performance for our partners.

The post Scaling In-App Traffic in iGaming: A Performance-Driven Approach appeared first on Eastern European Gaming | Global iGaming & Tech Intelligence Hub.

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iGaming

Scaling In-App Traffic in iGaming: A Performance-Driven Approach

Published

on

scaling-in-app-traffic-in-igaming:-a-performance-driven-approach

Traffy, a performance marketing agency specializing in in-app traffic, has seen a clear shift in how iGaming campaigns scale today.

The era of “launch and forget” in iGaming is over. The market has become more competitive, and users are more demanding than ever. Scaling campaigns is no longer just about volume — success now depends on the depth of analytics, the speed of response to user behavior, and traffic quality.

Market Transformation

In the past, scaling followed a simple logic: more traffic meant more conversions. Today, that approach no longer works. Users have become more selective, and both CPA and ROI are directly tied to post-deposit behavior.

If advertisers fail to track key performance indicators within the first 72 hours — including user activity, repeat deposits, and conversion to FTD — budgets are spent without control, and scaling turns into guesswork.

New Requirements for Scaling

Scaling campaigns today requires a much more structured approach:

  • Funnel analysis within the first 72 hours to quickly identify effective setups
  • Traffic segmentation and strict quality control
  • Continuous monitoring of user activity, repeat deposits, and FTD conversion rates

If there is no positive performance trend within the first three days, the setup is stopped immediately. This allows teams to minimize losses and reallocate budgets toward high-performing campaigns.

Common Pitfalls of Legacy Approaches

Many operators and affiliates still rely on outdated strategies that limit their ability to scale effectively:

  • Focusing solely on CPA without considering unit economics and profitability
  • Scaling broadly without proper traffic segmentation
  • Lack of predictive analytics in the early stages of campaigns
  • Underestimating traffic quality and fraud risks

These issues lead to unstable performance, rising CPI, and a loss of control over ROI.

The Traffy Approach

At Traffy, we build scalable infrastructure designed to manage in-app traffic with a performance-first mindset.

  • Traffic quality control: black and white lists, ongoing audits, and integrated fraud analytics
  • AI-driven optimization: algorithms that predict campaign performance and dynamically reallocate budgets toward the most efficient setups
  • Performance focus: real-time analysis of the first 72 hours, deep segmentation, and continuous monitoring of key metrics and ROI

This approach allows us to scale only the traffic that is proven to be profitable, reducing risks and improving predictability at scale.

Conclusion

A performance-driven approach has become essential for scaling In-App campaigns in iGaming. The key to success lies in deep analytics, traffic segmentation, predictive modeling, and strict control within the first 72 hours.

The market has changed — and those who succeed are not the ones who scale volume, but those who scale quality traffic.

At Traffy, this approach is at the core of how we build and scale campaigns, ensuring sustainable growth and measurable performance for our partners.

The post Scaling In-App Traffic in iGaming: A Performance-Driven Approach appeared first on Americas iGaming & Sports Betting News.

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Latest News

Scaling In-App Traffic in iGaming: A Performance-Driven Approach

Published

on

Traffy, a performance marketing agency specializing in in-app traffic, has seen a clear shift in how iGaming campaigns scale today.

The era of “launch and forget” in iGaming is over. The market has become more competitive, and users are more demanding than ever. Scaling campaigns is no longer just about volume — success now depends on the depth of analytics, the speed of response to user behavior, and traffic quality.

Market Transformation

In the past, scaling followed a simple logic: more traffic meant more conversions. Today, that approach no longer works. Users have become more selective, and both CPA and ROI are directly tied to post-deposit behavior.

If advertisers fail to track key performance indicators within the first 72 hours — including user activity, repeat deposits, and conversion to FTD — budgets are spent without control, and scaling turns into guesswork.

New Requirements for Scaling

Scaling campaigns today requires a much more structured approach:

  • Funnel analysis within the first 72 hours to quickly identify effective setups
  • Traffic segmentation and strict quality control
  • Continuous monitoring of user activity, repeat deposits, and FTD conversion rates

If there is no positive performance trend within the first three days, the setup is stopped immediately. This allows teams to minimize losses and reallocate budgets toward high-performing campaigns.

Common Pitfalls of Legacy Approaches

Many operators and affiliates still rely on outdated strategies that limit their ability to scale effectively:

  • Focusing solely on CPA without considering unit economics and profitability
  • Scaling broadly without proper traffic segmentation
  • Lack of predictive analytics in the early stages of campaigns
  • Underestimating traffic quality and fraud risks

These issues lead to unstable performance, rising CPI, and a loss of control over ROI.

The Traffy Approach

At Traffy, we build scalable infrastructure designed to manage in-app traffic with a performance-first mindset.

  • Traffic quality control: black and white lists, ongoing audits, and integrated fraud analytics
  • AI-driven optimization: algorithms that predict campaign performance and dynamically reallocate budgets toward the most efficient setups
  • Performance focus: real-time analysis of the first 72 hours, deep segmentation, and continuous monitoring of key metrics and ROI

This approach allows us to scale only the traffic that is proven to be profitable, reducing risks and improving predictability at scale.

Conclusion

A performance-driven approach has become essential for scaling In-App campaigns in iGaming. The key to success lies in deep analytics, traffic segmentation, predictive modeling, and strict control within the first 72 hours.

The market has changed — and those who succeed are not the ones who scale volume, but those who scale quality traffic.

At Traffy, this approach is at the core of how we build and scale campaigns, ensuring sustainable growth and measurable performance for our partners.

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The platform also hosts industry-relevant webinars, and provides detailed reports, making it a one-stop resource for anyone seeking information about operators, suppliers, regulators, and professional services in the European gaming market. The portal's primary goal is to keep its extensive reader base updated on the latest happenings, trends, and developments within the gaming and gambling sector, with an emphasis on the European market while also covering pertinent global news. It's an indispensable resource for gaming professionals, operators, and enthusiasts alike.

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