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Coexistence of physical and digital – a story of 2020 betting business
Isaac Asimov beautifully described an overlapping relationship between physical and digital, eventually leading to the unifcation of the two in a god-like creature. Does the betting business story end like this?
by Ivan Rozić, SVP of Global Sales and Business Development at NSoft
In November 1956, Isaac Asimov published a science fction short story called “The Last Question” which beautifully describes an overlapping relationship between physical and digital eventually leading to the unifcation of the two in a god-like creature.
Slowly but steadily, we have been following this path for decades, but 2020 has shown us physical and digital are still very much separated.
Betting business in 2020 – a prequel
With huge countries such as the USA, Brazil and India starting to open up and regulate gambling and betting, 2019 was a big morale booster to the entire igaming industry and growth throughout 2020 was inevitable for everybody involved. But instead of launching all those new projects, operators and suppliers alike were left reinventing their existing solutions for a new world we started living in from the early days of 2020.
With the physical aspect of our lives so abruptly taken from us, each and every person in igaming immediately scratched every retail-oriented project and started working on the digital. Virtual games and esports frenzy set the stage for the following months during which operators tried their best to provide desperately needed content for punters and providers followed suit.
Endless video calls during which we all came to a profound understanding of prof. Robert Kelly and his famous live interview for BBC were all based on digital. NSoft, being a virtual games provider, was going above and beyond in supporting existing and new partners with additional online content. Not only did we form and dedicate additional teams for all online integrations of our content but we also gave our in-house virtual games completely free of charge during April and May.
What 2020 have brought to us and what we have learned
At this point, NSoft’s monthly revenues were tarnished as we were heavily dependent on our partners’ retail business. Needless to say, we were able to fully sympathize with all of our partners which lost big chunks of their business due to lockdowns.
Steadily, COVID’s grip on the physical started to loosen in most of the markets and NSoft’s revenues sprung back to life fueled by our record online numbers. But we at NSoft are very much aware that we are still far from seeing retail business as it once was. The physical part of our lives is still but a shadow of what it once was and it will take a long time to get back to the pre-COVID world we all long for. So we drew some important lessons which will help us navigate the deep waters we are all in.
Lesson one – online frst sportsbook solution
NSoft is one of the few sportsbook solution providers in the market which is able to integrate and adapt to any third-party online platform. Our prematch and live solutions are running on multiple platforms at the moment attracting new users for our partners who were previously casino-oriented. During 2020 we decided to heavily invest in the digital aspect of our sportsbook solution by adding cashout, backend AI models and a completely new UI for all of our existing and new partners.
We aim to provide a top-of-the-line sportsbook solution that gives the operator ease of mind regardless of its size and ambition. It can be integrated as an iframe solution with customized frontend design done by NSoft or as an API-based solution ideal for UI savvy companies looking to build their own unique frontend.
You can handle your own risk management or put your trust into the industry-leading MTS solution brought to you by NSoft and Sportradar. Either way, you will receive a completely bespoke solution carefully catered to your needs with dedicated teams working on your project.
Lesson two – physical does not become digital on its own
For the last decade, NSoft’s virtual games have revolutionized retail business for our partners across the globe. We have seen NSoft’s virtual games growing retail businesses across Europe, Africa and Latin America regardless of punters’ habits and local specifcities. Game design, the retail platform’s stability and vast experience in handling operational headaches that retail operators go through made our virtual games an essential source of additional revenue for all our partners.
Unfortunately, the transition of this content into digital was not as successful, mostly due to our previous focus on making the virtual games portfolio perfect for the retail environment.
Throughout 2020 all of our virtual games went back to the drawing board. Our in-house teams of experts worked hard to learn from digital users’ behaviour on our virtual games and incorporate their direct and indirect feedback into a fresh digitally oriented spinof of our most popular virtual content. We are now ready to “unleash” them to production with all of our existing and new partners and witness a true digital transformation of revenue-driving powerhouses like Lucky Six, Roulette, Virtual Penalties and many more.
Lesson three – physical will be back
As mentioned earlier in this article, we are still very far from digital and physical unifcation, which means retail will be back to full strength. It’s hard to predict whether it will take months or years to get there, but we are already working hard to greet everybody back by making our Seven retail platform more fexible than ever. NSoft’s in-house products already featured in Seven retail platform have already proven themselves on the ground with our pre-match and in-play betting solutions running on tens of thousands of devices across more than 40 markets worldwide.
This includes a vast network of betting terminals which will surely drive retail for years to come. With our in-house products already going from strength to strength over SSBTs, we decided to open our retail and SSBT platform to third-party products. You can now utilize NSoft’s state-of-the-art hardware peripherals management which cuts years of development and millions in investments needed to support the range of printers, scanners, bill acceptors, card readers and monitors. NSoft already supports it all and keeps adding more.
Finally, 2021 will be all about getting back to business as usual, but the lessons learned throughout 2020 will undoubtedly impact the igaming industry for years to come.
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Agganis Arena
RLCS Boston Major Becomes Most Watched Event in Rocket League History
The Rocket League Championship Series (RLCS) Boston Major 2026 has officially become the most-watched event in Rocket League esports history, setting a new benchmark for global engagement and competitive excellence.
Held at Agganis Arena in Boston, the Major concluded with a thrilling all-French Grand Final, where Gentlemates defeated tournament favourites Team Vitality 4:2 to claim the first Major title of the 2026 season.
Record-Breaking Viewership Milestone
The RLCS Boston Major 2026 delivered unprecedented audience numbers:
- Peak Viewers: 624,316 concurrent viewers
- Average Viewership: Over 270,000 viewers
- First RLCS event ever to surpass 600,000 concurrent viewers
This milestone represents a 33.3% increase over the previous all-time peak recorded at the 2022–23 RLCS World Championship, highlighting sustained year-over-year growth and expanding global interest in Rocket League esports.
The event’s performance reinforces RLCS as one of the fastest-growing competitive circuits in modern esports.
A Grand Final Worthy of the Record
The Boston Major culminated in a high-stakes French showdown between Gentlemates and Team Vitality. The 4:2 victory secured Gentlemates’ first Major trophy of the season and signaled a shift in competitive power dynamics heading deeper into 2026.
The all-French final further amplified international audience engagement, particularly across European broadcast markets, contributing significantly to the event’s record-breaking concurrent viewership.
Global Broadcast Reach and Multi-Language Coverage
Beyond peak numbers, the Boston Major showcased:
- Multi-language broadcast streams
- Cross-platform digital distribution
- Strong in-arena attendance
- Expanded regional fan engagement
Hosted in front of thousands of live fans at Agganis Arena, the event combined traditional arena esports spectacle with robust online streaming performance — a formula that continues to fuel RLCS’s accelerating global momentum.
What This Means for Rocket League Esports
The 2026 Boston Major marks a defining moment for the RLCS ecosystem:
- Sustained Global Growth – The consistent upward trend in viewership confirms Rocket League’s staying power within the esports landscape.
- Mainstream Momentum – Breaking the 600K peak threshold positions RLCS among elite-tier esports events globally.
- Competitive Depth – The diversity and intensity of international competition continue to elevate the broadcast product.
- Commercial Validation – Record audience metrics strengthen sponsorship, media rights, and long-term circuit investment potential.
As the 2026 season progresses, the Boston Major sets a new performance benchmark that future Majors and the World Championship will aim to surpass.
The post RLCS Boston Major Becomes Most Watched Event in Rocket League History appeared first on Eastern European Gaming | Global iGaming & Tech Intelligence Hub.
Competitive Poker
David Lappin Named PokerStars Ambassador
PokerStars has officially named Irish poker professional David Lappin as the winner of its inaugural Live League ambassadorship, marking a major milestone for both the seasoned pro and the global poker brand. The announcement follows the conclusion of the 2025 PokerStars Live League season, where players competed across European events for leaderboard supremacy and a coveted ambassador position.
Lappin, widely respected as a poker player, writer, commentator, and industry voice, now joins the prestigious PokerStars ambassador roster after emerging as the standout candidate among top leaderboard performers.
A Season-Long Path to Representation
The 2025 PokerStars Live League introduced a structured, merit-based pathway for players to earn ambassador status. Competitors accumulated points across three buy-in-based leaderboard tiers — High, Medium, and Low — throughout major European live events.
Qualifying tournaments included stops on the renowned European Poker Tour (EPT), regional PokerStars Open events, and even the iconic Irish Poker Open, a long-standing highlight of the European poker calendar.
At the end of the season:
- Top 30 players (Top 10 per tier) earned the right to audition.
- A PokerStars judging panel selected the ultimate ambassador.
- Lappin was chosen for his consistency, credibility, and player-first approach.
This structure reflects PokerStars’ growing emphasis on meritocracy and community representation rather than purely promotional appointments.
Player-Led Representation at the Core
As a PokerStars Ambassador, Lappin’s role extends beyond brand visibility. His focus will center on:
- Competing in flagship EPT Main Events
- Participating in PokerStars Open stops
- Promoting online-to-live qualification routes
- Engaging directly with the player community
PokerStars has made clear that this ambassadorship is rooted in authentic player representation. Lappin has long advocated that ambassadors should serve as bridges between operators and players — not simply brand spokespeople.
His reputation as a thoughtful commentator and outspoken industry analyst positions him as a natural intermediary between grassroots competitors and event organizers.
Cédric Billot, Associate Director of Live Events Operations at PokerStars, emphasized Lappin’s longstanding presence on the circuit and deep understanding of the live ecosystem. According to Billot, Lappin’s authenticity and alignment with PokerStars values made him a “natural fit” for the role.
Strengthening the Online-to-Live Pathway
A key component of Lappin’s ambassadorship will be highlighting PokerStars’ satellite ecosystem — a system allowing online players to qualify for major live tournaments at a fraction of the standard buy-in.
This online-to-live funnel remains central to PokerStars’ brand identity. By promoting satellite qualifiers and digital routes into live events, Lappin reinforces PokerStars’ commitment to accessibility and upward mobility within competitive poker.
For aspiring players, this messaging underscores an important truth: online grinders can convert modest investments into major live opportunities.
The 2026 PokerStars Live League Expansion
The announcement coincides with the launch of the 2026 PokerStars Live League season, which began at PokerStars Open Campione.
Key highlights of the 2026 league include:
- €157,500 in PokerStars LIVE credits awarded
- Prizes distributed across High, Medium, and Low tiers
- A new €100,000 live freeroll at the first EPT stop of 2027
- Expanded rewards structure benefiting top 30 finishers in each tier
The second stop of the 2026 season is currently underway at EPT Paris, offering players additional opportunities to earn leaderboard points.
League standings and live updates are available through the PokerStars Live app, further integrating digital tracking with live competition.
Strategic Implications for PokerStars
Lappin’s appointment reflects broader strategic shifts in the live poker landscape:
- Community Credibility Over Celebrity Marketing
PokerStars continues prioritizing ambassadors with deep player roots rather than purely mainstream appeal. - Reinforcing European Live Dominance
By strengthening the Live League and EPT ecosystem, PokerStars consolidates its hold on Europe’s premier live poker circuits. - Retention Through Gamification
The leaderboard structure encourages year-long engagement, incentivizing consistent participation rather than one-off tournament attendance. - Expanding Reward Distribution
The 2026 freeroll addition broadens prize accessibility, rewarding loyalty across all buy-in levels.
Why This Matters for the Poker Industry
The poker industry has increasingly leaned into hybrid engagement models — combining online platforms, live tours, community ambassadors, and digital content ecosystems.
Lappin’s appointment symbolizes this evolution. As a hybrid figure — competitor, analyst, content creator — he embodies the modern poker ambassador archetype: credible, vocal, accessible, and community-oriented.
The Live League format itself may also influence competitor operators to rethink how ambassador programs are structured, shifting toward performance-based selection models.
The post David Lappin Named PokerStars Ambassador appeared first on Eastern European Gaming | Global iGaming & Tech Intelligence Hub.
Latest News
Plaza Hotel & Casino debuts the only live streaming service in Las Vegas to broadcast the excitement of its smoke free gaming area
Three table games also added to the first and only smoke free gaming space in downtown Las Vegas
To highlight the excitement of its smoke free gaming area, the first and only one in downtown Las Vegas, the Plaza Hotel & Casino has partnered with Vegas Live Casino Network to launch the only live streaming channel dedicated to broadcasting casino play in Las Vegas, seven days a week.
The Plaza has long promoted social media posting by guests and created the smoke free gaming area as a social media friendly space with vibrant backdrops and copyright free music. Now, the Plaza is partnering with Vegas Live Casino Network to be the first Las Vegas property with its own dedicated YouTube channel to broadcast the excitement players are having in its smoke free gaming space at https://www.youtube.com/@VegasLiveCasinoNetwork.
Thanks to the new broadcast stream from Vegas Live Casino Network, guests will be able to subscribe and share the video stream of themselves playing the slots machines or the new table games with friends and family to show the fun they are having at the Plaza.
The broadcast will stream live Sunday through Thursday from 1 p.m. to 7 p.m. and Fridays and Saturdays from 6 p.m. to midnight. To learn more about the live streaming service, watch the launch video for the Vegas Live Casino Network at the Plaza at: youtube.com/watch?v=PfboeigVH_c.
The smoke free gaming space is home to dozens of the industry’s most popular slot machines, and now, the Plaza also added three table games, including blackjack, baccarat, and European roulette. Blackjack will offer bets starting at $25 to $2,000; baccarat will start bets at $25 up to $3,000; and European roulette will be a $200 progressive table. Outside bets: even money is $3,000 maximum and 2-1 is $1,500 maximum bet. The table games will be open from 6 p.m. to midnight daily.
To learn more about the new offerings in the Plaza’s smoke free gaming area visit: plazahotelcasino.com/casino/smoke-free-slots/.
The post Plaza Hotel & Casino debuts the only live streaming service in Las Vegas to broadcast the excitement of its smoke free gaming area appeared first on Americas iGaming & Sports Betting News.
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