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Coexistence of physical and digital – a story of 2020 betting business

Published

5 years ago

March 2, 2021

Reading Time: 4 minutes

Isaac Asimov beautifully described an overlapping relationship between physical and digital, eventually leading to the unifcation of the two in a god-like creature. Does the betting business story end like this?

by Ivan Rozić, SVP of Global Sales and Business Development at NSoft

In November 1956, Isaac Asimov published a science fction short story called “The Last Question” which beautifully describes an overlapping relationship between physical and digital eventually leading to the unifcation of the two in a god-like creature.

Slowly but steadily, we have been following this path for decades, but 2020 has shown us physical and digital are still very much separated.

Betting business in 2020 – a prequel

With huge countries such as the USA, Brazil and India starting to open up and regulate gambling and betting, 2019 was a big morale booster to the entire igaming industry and growth throughout 2020 was inevitable for everybody involved. But instead of launching all those new projects, operators and suppliers alike were left reinventing their existing solutions for a new world we started living in from the early days of 2020.

With the physical aspect of our lives so abruptly taken from us, each and every person in igaming immediately scratched every retail-oriented project and started working on the digital. Virtual games and esports frenzy set the stage for the following months during which operators tried their best to provide desperately needed content for punters and providers followed suit.

Endless video calls during which we all came to a profound understanding of prof. Robert Kelly and his famous live interview for BBC were all based on digital. NSoft, being a virtual games provider, was going above and beyond in supporting existing and new partners with additional online content. Not only did we form and dedicate additional teams for all online integrations of our content but we also gave our in-house virtual games completely free of charge during April and May.

What 2020 have brought to us and what we have learned

At this point, NSoft’s monthly revenues were tarnished as we were heavily dependent on our partners’ retail business. Needless to say, we were able to fully sympathize with all of our partners which lost big chunks of their business due to lockdowns.

Steadily, COVID’s grip on the physical started to loosen in most of the markets and NSoft’s revenues sprung back to life fueled by our record online numbers. But we at NSoft are very much aware that we are still far from seeing retail business as it once was. The physical part of our lives is still but a shadow of what it once was and it will take a long time to get back to the pre-COVID world we all long for. So we drew some important lessons which will help us navigate the deep waters we are all in.

Lesson one – online frst sportsbook solution

NSoft is one of the few sportsbook solution providers in the market which is able to integrate and adapt to any third-party online platform. Our prematch and live solutions are running on multiple platforms at the moment attracting new users for our partners who were previously casino-oriented. During 2020 we decided to heavily invest in the digital aspect of our sportsbook solution by adding cashout, backend AI models and a completely new UI for all of our existing and new partners.

We aim to provide a top-of-the-line sportsbook solution that gives the operator ease of mind regardless of its size and ambition. It can be integrated as an iframe solution with customized frontend design done by NSoft or as an API-based solution ideal for UI savvy companies looking to build their own unique frontend.

You can handle your own risk management or put your trust into the industry-leading MTS solution brought to you by NSoft and Sportradar. Either way, you will receive a completely bespoke solution carefully catered to your needs with dedicated teams working on your project.

Lesson two – physical does not become digital on its own

For the last decade, NSoft’s virtual games have revolutionized retail business for our partners across the globe. We have seen NSoft’s virtual games growing retail businesses across Europe, Africa and Latin America regardless of punters’ habits and local specifcities. Game design, the retail platform’s stability and vast experience in handling operational headaches that retail operators go through made our virtual games an essential source of additional revenue for all our partners.

Unfortunately, the transition of this content into digital was not as successful, mostly due to our previous focus on making the virtual games portfolio perfect for the retail environment.

Throughout 2020 all of our virtual games went back to the drawing board. Our in-house teams of experts worked hard to learn from digital users’ behaviour on our virtual games and incorporate their direct and indirect feedback into a fresh digitally oriented spinof of our most popular virtual content. We are now ready to “unleash” them to production with all of our existing and new partners and witness a true digital transformation of revenue-driving powerhouses like Lucky Six, Roulette, Virtual Penalties and many more.

Lesson three – physical will be back

As mentioned earlier in this article, we are still very far from digital and physical unifcation, which means retail will be back to full strength. It’s hard to predict whether it will take months or years to get there, but we are already working hard to greet everybody back by making our Seven retail platform more fexible than ever. NSoft’s in-house products already featured in Seven retail platform have already proven themselves on the ground with our pre-match and in-play betting solutions running on tens of thousands of devices across more than 40 markets worldwide.

This includes a vast network of betting terminals which will surely drive retail for years to come. With our in-house products already going from strength to strength over SSBTs, we decided to open our retail and SSBT platform to third-party products. You can now utilize NSoft’s state-of-the-art hardware peripherals management which cuts years of development and millions in investments needed to support the range of printers, scanners, bill acceptors, card readers and monitors. NSoft already supports it all and keeps adding more.

Finally, 2021 will be all about getting back to business as usual, but the lessons learned throughout 2020 will undoubtedly impact the igaming industry for years to come.

bet365

Incentive Games and bet365 refresh Tournament Challenge for the 2026 World Cup

Published

4 hours ago

June 3, 2026

Wladimir P.

incentive-games-and-bet365-refresh-tournament-challenge-for-the-2026-world-cup

Incentive Games has refreshed its Tournament Challenge free-to-play football predictor in partnership with bet365 ahead of the 2026 World Cup. The game sits in bet365’s free games portfolio and will be accessible via the operator’s website and app.

Tournament Challenge lets players predict match outcomes (win, lose or draw) across Group Stage match days and the Knockout Rounds. Players allocate a 10-point stake to each prediction, with returns based on the odds of the selected outcome, and can double points on one prediction per round. Match days and rounds are released individually during the tournament.

New for 2026, the product adds “Your Leagues”, a private league feature that lets players create and join groups using league codes, compare predictions and track performance. Incentive Games said further updates are planned during the tournament.

Ahmed Baker, Chief Commercial Officer at Incentive Games said, “The World Cup is one of the biggest sporting moments on the planet, and Tournament Challenge is designed to bring fans even closer to it. We wanted to create something competitive, social and easy to jump into throughout the tournament. The addition of ‘Your Leagues’ adds a whole new dimension this year, giving players the chance to compete directly with friends and share the experience together. We’re incredibly proud to continue working alongside the fantastic team at bet365 to bring this to life.”

Rhead Hilton, bet365 Software Product Development Manager said, “With the World Cup bringing together fans from all over the world, Tournament Challenge gives bet365 customers a valuable opportunity to get closer to the action.

We are pleased to offer a free-to-play experience that is straightforward, engaging and built around competition, with our Your Leagues feature adding a social dimension that allows players to challenge one another directly and compare predictions. We are also proud to continue our partnership with Incentive Games and deliver another strong product for our customers.”

According to the companies, Tournament Challenge will be available across key global territories, alongside dedicated standalone versions for Brazil, Spain, Italy and Greece. bet365’s terms state the promotion is “only available to new and eligible bet365 customers”, is limited to one entry per person, and closes “at kick-off of the last scheduled tournament game on 19th July 2026.”

The post Incentive Games and bet365 refresh Tournament Challenge for the 2026 World Cup appeared first on Eastern European Gaming | Global iGaming & Tech Intelligence Hub.

EGT Digital

EGT Digital Brings Operators the Ultimate Advantage Ahead of the World Cup

Published

5 hours ago

June 3, 2026

Wladimir P.

egt-digital-brings-operators-the-ultimate-advantage-ahead-of-the-world-cup

Having the World Cup on the horizon, sportsbook operators are once again preparing for the intense demands that come with peak sporting activity, including surging traffic, increased betting volume, and sustained operational pressure.

EGT Digital’s Sportsbook enables Operators to navigate high-demand periods with stability, flexibility, and control.

Major sports events do not introduce new challenges. They amplify existing ones. Platform performance is tested, trading teams operate under pressure, and retention becomes just as critical as acquisition.

Performance When It Matters Most

EGT Digital’s Sportsbook is designed to perform when expectations are the highest. Built on cloud-native best practices and out-of-the-box scalability, our solution empowers operators to manage peak traffic and continuous activity while ensuring stability and reliability.

Turning Traffic into Long-Term Value

While major events drive player acquisition, long-term value depends on retention. Sportsbook equips operators with a fully configurable set of promotional tools designed to sustain engagement during high-activity periods without adding operational complexity.

Features such as Adjustable Margins, Boosted Bet Builders, Dynamic Parlays, Progressive Jackpot, Early Payouts, Acca Insurance, Price Boosts, and Free Bets give operators the flexibility to tailor campaigns in real time according to player behavior and market dynamics.

Built with automation in mind, the system allows precise control across player segments, sports, and events – helping operators transform traffic spikes into sustained player loyalty.

Flexible Trading, Controlled Risk

High-volume events place trading operations under constant pressure. EGT Digital’s Sportsbook supports both managed and hybrid trading models, giving Operators the flexibility to choose the level of control and support that best fits their business.

Teams are able to manage risk effectively, protect margins, and stay focused without sacrificing the players experience and expectations even during the most demanding schedules and fixtures.

Your Brand, Your Rules.

With EGT Digital’s Next Gen AI CMS, operators can seamlessly manage every aspect of their Sportsbook’s look and behavior, tailoring the experience to specific markets without relying on one-size-fits-all solutions.

One Platform Across Channels

Player behaviour during major events is fluid, with customers moving between Online and Retail environments. EGT Digital’s Sportsbook provides a unified experience across channels, delivering one platform and one operational view.

The post EGT Digital Brings Operators the Ultimate Advantage Ahead of the World Cup appeared first on Eastern European Gaming | Global iGaming & Tech Intelligence Hub.

FIRST.bet

FIRST.bet Launches UltraCup: A Player-Engagement Engine for the World Cup

Published

5 hours ago

June 3, 2026

Wladimir P.

first.bet-launches-ultracup:-a-player-engagement-engine-for-the-world-cup

FIRST.bet introduces UltraCup: a single destination that keeps players engaged across the entire World Cup – live group standings, knockout brackets, tournament Outrights, Blind Bets on matchups before they’re even drawn, and automatic Bet Builder boosts in the slip. Everything fans need to follow and bet the tournament in one place, from the first whistle to the last.

FIRST.bet, the Tier 1 sportsbook technology provider, today launched UltraCup, a World Cup-focused sportsbook engine built to help operators own the biggest betting event in football.

The next World Cup is not a short tournament spike. It is 48 teams, 104 matches and one continuous peak with no recovery window. UltraCup is built for that reality, giving operators a complete tournament destination that keeps players engaged from the opening group match through to the final.

UltraCup connects the full World Cup betting journey in one place: live group standings, tournament-context match listings, bracket navigation from R32 to the final, dynamic outrights, Blind Bets on future matchups and automatic Bet Builder boosts inside the bet slip.

Tom Light, Founder and CEO of FIRST.bet, said:
“The World Cup is the one moment when every football fan is watching, betting and hunting for somewhere to follow it all – and most sportsbooks lose that player to a dozen rival apps. UltraCup keeps the entire tournament in one place: live standings, knockout brackets, Outrights, automatic boosts and Blind Bets on matchups that haven’t even been drawn yet. Operators capture that attention from the opening whistle and hold it all the way to the final.”

At the heart of UltraCup is a dedicated World Cup hub that mirrors how fans follow the competition. Players can track group tables, move through the knockout bracket, bet on tournament-wide markets such as Champion and Top Scorer, and engage with odds that shift dynamically as the tournament unfolds.

The product also introduces Blind Bets, allowing players to bet on future World Cup matches before the final matchup is confirmed. This turns tournament progression into the betting mechanic itself, creating suspense and repeat engagement across every stage.

UltraCup also includes Auto Boost Builder, which applies automatic odds boosts to qualifying Bet Builders directly inside the bet slip. Operators can configure boosts by sport, tournament, or league, and customer segment, with instant enable or disable controls and boost tiers of any percentage desired.

UltraCup also introduces the Welcome Bonus Boost, a new feature that allows operators to create boosted odds promotions exclusively for new customers who have not yet placed a bet. The mechanic targets the critical first-bet moment, giving operators a targeted tool to convert new registrations into active players during the tournament.

While UltraCup is being launched with a clear World Cup focus, the framework is built to live beyond one tournament. FIRST will extend the same journey into major league and tournament formats across football and other sports, giving operators a reusable engagement engine for the biggest moments on the calendar.

FIRST.bet powers 75+ live operators, 100+ partners and millions of daily transactions across LatAm, Europe and Africa. The company was named ‘Sportsbook Supplier of the Year’ at the SBC Awards 2025 and EGR LATAM Awards 2025, and ‘Best Sportsbook Provider’ at BiS SiGMA South America 2026.

About FIRST.bet

FIRST – Best in Sports is a Tier 1 sportsbook technology provider powering 75+ operators globally, including leading brands among Brazil’s top 20 by GGR. Founded by former SBTech leaders, FIRST delivers a fully managed, high-performance sportsbook engineered for speed, scale and precision across LatAm, Europe and Africa. The company holds licences from the Malta Gaming Authority and the Swedish Gambling Authority, and is GLI-33 certified and ISO-audited. FIRST was named ‘Sportsbook Supplier of the Year’ at the SBC Awards 2025 and EGR LATAM Awards 2025, ‘Best Sportsbook Provider’ at BiS SiGMA South America 2026, and received the ‘Individual Achievement Award’ at the EGR Awards 2026.

The post FIRST.bet Launches UltraCup: A Player-Engagement Engine for the World Cup appeared first on Eastern European Gaming | Global iGaming & Tech Intelligence Hub.