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Coexistence of physical and digital – a story of 2020 betting business

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Isaac Asimov beautifully described an overlapping relationship between physical and digital, eventually leading to the unifcation of the two in a god-like creature. Does the betting business story end like this?

by Ivan Rozić, SVP of Global Sales and Business Development at NSoft

In November 1956, Isaac Asimov published a science fction short story called “The Last Question” which beautifully describes an overlapping relationship between physical and digital eventually leading to the unifcation of the two in a god-like creature.

Slowly but steadily, we have been following this path for decades, but 2020 has shown us physical and digital are still very much separated.

Betting business in 2020 – a prequel

With huge countries such as the USA, Brazil and India starting to open up and regulate gambling and betting, 2019 was a big morale booster to the entire igaming industry and growth throughout 2020 was inevitable for everybody involved. But instead of launching all those new projects, operators and suppliers alike were left reinventing their existing solutions for a new world we started living in from the early days of 2020.

With the physical aspect of our lives so abruptly taken from us, each and every person in igaming immediately scratched every retail-oriented project and started working on the digital. Virtual games and esports frenzy set the stage for the following months during which operators tried their best to provide desperately needed content for punters and providers followed suit.

Endless video calls during which we all came to a profound understanding of prof. Robert Kelly and his famous live interview for BBC were all based on digital. NSoft, being a virtual games provider, was going above and beyond in supporting existing and new partners with additional online content. Not only did we form and dedicate additional teams for all online integrations of our content but we also gave our in-house virtual games completely free of charge during April and May.

What 2020 have brought to us and what we have learned

At this point, NSoft’s monthly revenues were tarnished as we were heavily dependent on our partners’ retail business. Needless to say, we were able to fully sympathize with all of our partners which lost big chunks of their business due to lockdowns.

Steadily, COVID’s grip on the physical started to loosen in most of the markets and NSoft’s revenues sprung back to life fueled by our record online numbers. But we at NSoft are very much aware that we are still far from seeing retail business as it once was. The physical part of our lives is still but a shadow of what it once was and it will take a long time to get back to the pre-COVID world we all long for. So we drew some important lessons which will help us navigate the deep waters we are all in.

Lesson one – online frst sportsbook solution

NSoft is one of the few sportsbook solution providers in the market which is able to integrate and adapt to any third-party online platform. Our prematch and live solutions are running on multiple platforms at the moment attracting new users for our partners who were previously casino-oriented. During 2020 we decided to heavily invest in the digital aspect of our sportsbook solution by adding cashout, backend AI models and a completely new UI for all of our existing and new partners.

We aim to provide a top-of-the-line sportsbook solution that gives the operator ease of mind regardless of its size and ambition. It can be integrated as an iframe solution with customized frontend design done by NSoft or as an API-based solution ideal for UI savvy companies looking to build their own unique frontend.

You can handle your own risk management or put your trust into the industry-leading MTS solution brought to you by NSoft and Sportradar. Either way, you will receive a completely bespoke solution carefully catered to your needs with dedicated teams working on your project.

Lesson two – physical does not become digital on its own

For the last decade, NSoft’s virtual games have revolutionized retail business for our partners across the globe. We have seen NSoft’s virtual games growing retail businesses across Europe, Africa and Latin America regardless of punters’ habits and local specifcities. Game design, the retail platform’s stability and vast experience in handling operational headaches that retail operators go through made our virtual games an essential source of additional revenue for all our partners.

Unfortunately, the transition of this content into digital was not as successful, mostly due to our previous focus on making the virtual games portfolio perfect for the retail environment.

Throughout 2020 all of our virtual games went back to the drawing board. Our in-house teams of experts worked hard to learn from digital users’ behaviour on our virtual games and incorporate their direct and indirect feedback into a fresh digitally oriented spinof of our most popular virtual content. We are now ready to “unleash” them to production with all of our existing and new partners and witness a true digital transformation of revenue-driving powerhouses like Lucky Six, Roulette, Virtual Penalties and many more.

Lesson three – physical will be back

As mentioned earlier in this article, we are still very far from digital and physical unifcation, which means retail will be back to full strength. It’s hard to predict whether it will take months or years to get there, but we are already working hard to greet everybody back by making our Seven retail platform more fexible than ever. NSoft’s in-house products already featured in Seven retail platform have already proven themselves on the ground with our pre-match and in-play betting solutions running on tens of thousands of devices across more than 40 markets worldwide.

This includes a vast network of betting terminals which will surely drive retail for years to come. With our in-house products already going from strength to strength over SSBTs, we decided to open our retail and SSBT platform to third-party products. You can now utilize NSoft’s state-of-the-art hardware peripherals management which cuts years of development and millions in investments needed to support the range of printers, scanners, bill acceptors, card readers and monitors. NSoft already supports it all and keeps adding more.

Finally, 2021 will be all about getting back to business as usual, but the lessons learned throughout 2020 will undoubtedly impact the igaming industry for years to come.

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Optimove report reveals: 86% of Latam plan to bet on the FIFA World Cup 2026

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An engaged, mobile-first audience represents one of the biggest revenue opportunities in the global sports betting market.

Optimove, the #1 player engagement platform for iGaming and sports betting operators, today released its LATAM 2026 World Cup Betting Intentions Report, revealing that 86% of Latin American bettors plan to place bets on the tournament.

The study was conducted by Optimove Insights, the company’s research and data analytics division.

The report positions Latin American audiences as mature, highly engaged, and mobile-focused bettors. The combination of strong interest, confidence, and continuous engagement, even after their national team is eliminated, creates a significant opportunity for the industry.

Among bettors planning to participate, 75% have already bet on a previous World Cup, including 20% who bet in both 2018 and 2022.

The remaining 25% will be betting on a World Cup for the first time, driven by the expansion of legal sports betting across the region.

At the same time, 94% describe themselves as moderately or highly confident in their betting knowledge, reinforcing that this is an experienced audience that expects precise and relevant communication.

The LATAM 2026 World Cup Betting Intentions Report is based on a survey of 882 bettors worldwide, conducted in early 2026, including 264 respondents from Latin America.

Research highlights 

  • High confidence and year-round engagement. 60% of Latin American bettors rate themselves as highly confident in their betting knowledge, while another 34% consider themselves moderately confident—totaling 94%. Additionally, 35% bet on football several times per week, and another 26% do so weekly.
  • Strong loyalty to national teams. 90% support a favorite national team during the World Cup. When their team plays, 50% say they will definitely bet, and another 37% are very likely to bet. Even after elimination, 78% will continue betting.
  • Live betting and multi-betting behavior. 77% plan to bet live during the tournament. For 33%, this is the preferred format, while 44% combine pre-match and live betting.
  • Push notifications dominate communication. 38% prefer push notifications as their main communication channel, far ahead of email, which is preferred by only 14%.
  • The World Cup as an engagement accelerator. 91% will continue betting on football after the tournament. Among their preferred destinations, 72% will move to the Copa Libertadores, 62% to the UEFA Champions League, and 34% to the Premier League.
  • Use of multiple betting operators. 65% plan to use two or more platforms during the tournament. The main selection criteria are ease of use (59%), promotions (52%), and a trusted, familiar platform (46%).

“This is one of the most engaged sports betting audiences in the world. Nearly nine in ten Latin American bettors will follow the World Cup through betting and remain active year-round, mobile-first, and demanding personalization, not generic promotions.

Operators that succeed in LATAM will be those able to match this level of intensity with equally precise communication.

This is what Positionless Marketing enables,” said Optimove Founder and CEO Pini Yakuel.

To the full report here.

Optimove 

Optimove is the creator of the Positionless Marketing concept and the #1 player engagement platform for iGaming and sports betting operators.

Positionless Marketing frees marketing teams from fixed-role limitations, empowering every marketer to execute any task instantly and independently.

Positionless Marketing has been proven to improve campaign efficiency by 88%, enabling marketing teams to drive more personalized engagement with existing customers.

For the second consecutive year, Optimove was named a Visionary in the Gartner Magic Quadrant for Multichannel Marketing Hubs, recognized for its AI-driven decisioning, prescriptive insights, and ability to orchestrate thousands of real-time personalized campaigns across channels.

AI-driven marketing is a hallmark of Optimove’s leadership.

By embedding AI directly into its platform since 2012, Optimove helped establish today’s Positionless Marketing standard.

Its platform includes Optimove Engage and Orchestrate for cross-channel campaign decisioning and orchestration; Optimove Personalize, a digital personalization engine; and Optimove Gamify, a loyalty and gamification platform.

Today, its full AI-powered suite is at the forefront of enabling marketers to streamline workflows from insight to creation and optimization.

Optimove delivers industry- and use-case-specific solutions for leading consumer brands worldwide.

 Optimove insights 

Optimove Insights is Optimove’s analytics and research arm, dedicated to delivering valuable market insights and data-driven research to empower B2C businesses.

The post Optimove report reveals: 86% of Latam plan to bet on the FIFA World Cup 2026 appeared first on Americas iGaming & Sports Betting News.

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OKTO destaca el crecimiento de nuevos apostadores en Argentina rumbo al Mundial 2026

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La Copa Mundial de la FIFA 2026 se perfila como el mayor evento de apuestas que la industria haya visto, no solo por el formato ampliado del torneo, sino porque el perfil del apostador ha cambiado fundamentalmente desde Qatar 2022.

Una encuesta ealizada por OKTO PAYMENTS, el proveedor líder de servicios de pago diseñado para el comercio digital de alto rendimiento, revela que la próxima ola de crecimiento de las apuestas en Argentina estará impulsada por usuarios casuales, primerizos y altamente sensibles a la experiencia, lo que genera tanto una gran oportunidad de adquisición como un importante desafío operativo para los operadores de iGaming.

En 2022, la Copa del Mundo se disputó durante la madrugada y las primeras horas de la mañana en los husos horarios sudamericanos, con transmisiones concentradas en la televisión lineal y un mercado de apuestas fragmentado donde las transferencias bancarias y las tarjetas de crédito eran los métodos de pago dominantes.

En 2026, los partidos se emitirán en horario prime time, con cobertura multiplataforma y alianzas oficiales con YouTube y TikTok.

El impacto comercial de este año podría ser significativo. Según un estudio del banco multinacional británico Barclays, el Mundial de Qatar 2022 generó 35.000 millones de dólares en apuestas deportivas. Esta cifra fue un 65 % superior a la registrada en Rusia 2018.

Las proyecciones para 2026 son, naturalmente, aún mayores, según los analistas de mercado.

Este crecimiento se está produciendo en toda la región, aunque a diferentes velocidades: mientras Brasil reguló el sector e implementó sus normativas en 2025, Argentina ha  avanzado de forma más gradual en la creación de marcos legales para las apuestas deportivas.

Sin embargo, según la encuesta, el cambio más importante podría venir del comportamiento del consumidor, incluso más allá del aspecto regulatorio.

Casi la mitad de los consumidores encuestados en la región (43,8%) afirma que normalmente no realiza apuestas, pero planea hacer una excepción durante el Mundial.

Este apostador ocasional es predominantemente femenino, ya que el 57% de las mujeres encuestadas indicó que solo apostará durante el torneo, y además tiende a tener más de 35 años.

Cuanto mayor es el grupo etario, mayor es la proporción de consumidores que planea apostar exclusivamente durante la Copa del Mundo: entre los mayores de 56 años, la cifra alcanza el 57,1%.

“La Copa del Mundo crea un entorno completamente diferente para la adquisición de usuarios por parte de los operadores”, afirma André Boesing, gerente general de OKTO para el Cono Sur.

“Una gran parte del volumen de apuestas en 2026 provendrá de usuarios que interactúan con una plataforma de apuestas deportivas por primera vez.

Evaluarán toda la experiencia de la plataforma —registro, velocidad de depósito, verificación y retiros— en cuestión de segundos”.

Un fan argentino sabe exactamente lo que significa ganar algo que parecía perdido.

En los últimos 40 minutos de la final del Mundial 2022, Argentina ganó, sufrió el empate, volvió a ponerse arriba y nuevamente empate, incluso estuvo cerca de perderlo (de no ser por aquella atajada salvadora del arquero argentino).

Luego llegaron los penales, más de 20 minutos de tensión, y el alivio solo llegó con el penal final de Montiel. Ese día, nadie apagó el televisor. Nadie se fue.

El resultado valió cada segundo de sufrimiento.

Cobrar una apuesta ganadora también vale la pena, pero ahí termina la tolerancia.

Ese jugador que acaba de vivir toda esa intensidad no quiere atravesar otro proceso que lo haga esperar. Cada minuto de demora para retirar sus ganancias se convierte en el punto máximo de frustración con la plataforma.

La encuesta también destaca la creciente importancia del comportamiento de apuestas en tiempo real. Casi la mitad de los encuestados (42,3%) afirma que espera momentos clave durante el partido —como penales, revisiones VAR o tarjetas rojas— antes de realizar una apuesta.

Al mismo tiempo, más de un 50% asegura que planea apostar por Argentina independientemente de las cuotas, generando picos altamente predecibles de tráfico y volumen de transacciones durante los partidos de la selección nacional.

Esto reduce significativamente la ventana operativa para los operadores.

Es poco probable que un apostador que reacciona a un evento en vivo espere largos procesos de KYC, depósitos demorados o experiencias lentas de retiro.

El impulso emocional del partido queda directamente ligado al rendimiento de los pagos.

Los fanáticos pueden tolerar esperar el anuncio de una alineación o el desenlace dramático de un partido.

Lo que no tolerarán es esperar para acceder a sus ganancias.

El aumento esperado en la actividad de apuestas también trae consigo un desafío paralelo.

Más del 70% de los operadores encuestados reporta incrementos significativos en el riesgo de fraude durante grandes eventos deportivos, y alrededor del 40% cree que este riesgo será aún mayor durante el Mundial 2026.

La llegada masiva de nuevos usuarios sin historial previo en las plataformas incrementa ese riesgo y, al mismo tiempo, vuelve más críticos los procesos de verificación, ya que los apostadores ocasionales tienen poca tolerancia hacia procedimientos de onboarding extensos.

Casi la mitad de los operadores reconoce que la fricción en estos procesos perjudica activamente las tasas de conversión.

Mientras los operadores se preparan para el ciclo de la Copa Mundial 2026, los resultados refuerzan la creciente importancia de contar con infraestructuras de pago capaces de soportar depósitos y retiros en tiempo real, onboarding sin fricciones, prevención inteligente de fraude y un rendimiento resiliente de las transacciones durante los momentos de mayor demanda de apuestas.

Andre Boesing, gerente general de OKTO para el Cono Sur, afirmó: “La Copa Mundial 2026 no solo será más grande en cantidad de partidos.

También traerá un tipo de usuario que el mercado de apuestas nunca había visto a esta escala: alguien que abrirá una cuenta en una plataforma por primera vez, probablemente durante el entretiempo, desde su celular y sin ninguna paciencia para procesos burocráticos.

Nuestra investigación muestra que alrededor del 40% de los que normalmente no apuestan planea hacer una excepción durante el mundial. Eso cambia por completo lo que la infraestructura necesita ofrecer”.

OKTO PAYMENTS apoya a los comercios con capacidades integradas de pagos, tesorería, banca y liquidez, diseñadas para ayudar a los operadores a maximizar la conversión, simplificar operaciones y escalar de manera confiable durante eventos deportivos globales de alta demanda y más allá.

The post OKTO destaca el crecimiento de nuevos apostadores en Argentina rumbo al Mundial 2026 appeared first on Americas iGaming & Sports Betting News.

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Alea expands global content offering through partnership with FAZI

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The leading iGaming aggregator Alea has announced a new partnership with FAZI, the internationally recognized gaming provider with more than 30 years of experience delivering casino entertainment across more than 60 markets worldwide.

Through this collaboration, FAZI’s portfolio of nearly 300 games will become available to Alea’s global operator network through a single API integration, supporting the company’s expansion across regulated markets in Latin America, Africa, and Europe.

The agreement brings a selection of FAZI’s best-performing titles to the Alea platform, including Wild Hot 40, Golden Crown, Wild Hot 40 Free Spins, Very Hot 5, and Wild Hot 40 Blow.

“We’re happy to welcome FAZI to the Alea platform,” said Eduard Verdaguer, Partnerships Manager at Alea.

“They have a strong portfolio with games that already perform well in different markets, and we’re looking forward to making their content available to our operators.”

“Alea’s strong operator network makes them a valuable partner in scaling our distribution globally,” said Bojan Mitic, CEO of FAZI.

“This collaboration allows us to reach new markets more efficiently and strengthen our position across key regions.”

The partnership further expands the range of content available through Alea’s aggregation platform, giving operators access to a wider variety of games through a single integration while continuing to simplify distribution across global markets.

Alea

Alea is a leading iGaming aggregator, offering a customizable platform that provides operators worldwide with seamless access to over 23,000 games from 170+ top-tier providers through a single API integration.

Known for its innovative technology, Alea simplifies the integration journey and delivers a flexible, scalable solution designed to enhance game variety, player experience, and operational efficiency.

Alea is highly committed to a security-first infrastructure, ensuring reliability and trust at every level.

In addition to game aggregation, Alea has introduced Alea Pay, an exclusive payment gateway that further optimizes financial transactions.

With a strong focus on security, compliance, and ongoing support, Alea continues to empower operators with cutting-edge tools to thrive in the evolving iGaming market.

The post Alea expands global content offering through partnership with FAZI appeared first on Americas iGaming & Sports Betting News.

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