Industry News
Containment and risk of gambling addiction: ARJEL’s advice to retain control over your game
In this period of containment, the offer of sports and horse betting is extremely limited. As a result, ARJEL notes that players tend to refer massively to poker, which even attracts new players. Other players might be tempted to play on the illegal offer which continues to offer some bets but mainly casino games (slot machines). Echoing operators’ initiatives in the area of responsible gambling, ARJEL remains particularly attentive to the risks of excessive gambling and advices players to keep control of their gambling so that it remains a recreational leisure activity.
ONLINE POKER
For several weeks now, ARJEL has observed that poker is attracting more players and in particular new players, a more intensive practice and a GGR (Gross Gaming Revenue) which has increased significantly in recent weeks.
This significant increase of online poker has led ARJEL to call on operators to be very vigilant. As such, operators should not multiply incentives to gambling by bonuses. Moreover, they must be particularly vigilant with players whose behaviour could reveal a loss of control and approach them to provide them with prevention advice. Licensed online poker operators offer poker players ways to stay in a recreational game.
The player can do this on the online poker website:
➢ Set his limits in terms of deposit on his account and the limit in terms of stake for each gambling action
➢ Set a limit on his playing time with some online poker operators. This option will soon be extended to all poker operators
➢ Exclude themselves for a limited period of time when they feel they are losing control of their game.
ARJEL’S TIPS FOR KEEPING THE GAME AS A LEISURE ACTIVITY
To control your game, you have to:
➢ Set a budget and stick to it
➢ Set a time limit
➢ Alternate leisure activities
➢ Accepting losses and knowing when to stop. Don’t try to “make it up”
➢ Don’t overestimate your expertise
➢ Take regular breaks to take a step back
➢ Know how to stop playing when you no longer enjoy it
Remember that :
➢ You don’t make a living from gambling
➢ It is not because you won at the beginning that you are stronger than chance. Gambling is always based on chance
➢ Chance is present in sports competitions, poker and even more so in lotteries.
EXISTING TOOLS AND SUPPORT RESOURCES
In order to evaluate its gambling practice, ARJEL offers on EVALUJEU site an anonymous test and adapted advice.
http://www.evalujeu.fr/static/
Help organizations
If gamblers feel that they are in difficulty with gambling or if they have questions about their practice, there are specialized organizations to answer their questions or those of their entourage, and to accompany them if necessary.
Joueurs Info Service, the national information and prevention service on drugs and addictions, answers by chat, by telephone.
SOS joueurs, a non-profit association that offers psychological, legal and social support to players and their families.
ILLEGAL OFFER
The feeling of boredom caused by the containment and the suspension of the majority of sports competitions could encourage some players to turn to the illegal offer.
ARJEL recalls that no site offering casino games and slot machines is legal in France. Many players who visit these illegal websites never get their winnings paid and are not protected if they lose control of their game. It is also possible that some of the sports competitions offered for betting may in fact be fake competitions.
The greatest caution is needed with online slot machines, which are among the most addictive games available.
To be protected, players must play on ARJEL-approved websites, a list of which can be found here:
The latest AskGamblers Complaint Service report for 2024 has officially been released. The comprehensive report highlights the most important accomplishments and records of the AskGamblers Complaint Service team for the previous year.
In 2024, The AGCS team (formerly known as AGCCS) managed to return $6,890,547.11 to players. Over 7259 players turn to AskGamblers, submitting complaints against 1114 casino brands. Out of all the accepted and processed complaints, the team had a 68% resolution success rate. One of the notable milestones that reached was returning a total of $70 million to the members.
Dijana Radunović, General Manager at AskGamblers, said: “It’s amazing to see the trust players put in us year after year, and we’re able to repay them by helping them recover their funds from operators or solve other related issues. We’ve had another successful year, with a few records broken and amazing milestones achieved and we can’t wait to see what lies in store in the years ahead.”
The post Players Reclaim Close to $7M Through AskGamblers Complaint Service in 2024 appeared first on European Gaming Industry News.
SlotsCalendar, a leading name and tastemaker in iGaming, has announced the second edition of the SlotsCalendar Awards. Winners will be announced during the iGC Malaga event in May 2025.
These awards are rapidly gaining significance in the iGaming world as SlotsCalendar’s steady growth, success, and player-centric mentality represent the community’s interest.
Players have approximately a month to vote between the 10th of April and the 12th of May.
For its 2025 edition, the SlotsCalendar Awards Gala returns to the iGaming Club Conference in Malaga, happening on May 28th. The Awards categories for this year are as follows:
• Game Studio of the Year
• The Slot Everyone’s Talking About
• Star Slot in the Making
• Casino of the Year
• Excellence in Bonus Variety
• Industry Standard in Responsible Gambling
• Live Casino of the Year
• Best Sports Betting Platform
• Best New Casino
• Best Crypto Casino
While the idea of iGaming Awards is not new to the industry, the SlotsCalendar Awards are unique for a simple reason: winners are voted by players from the entire iGaming community.
The uniqueness of these awards makes them particularly important in iGaming. Placing the decision-making strictly in the hands of the player is a fundamental shift in the iGaming community.
SlotsCalendar CEO Viorel Stan said: “It’s truly an honor and a privilege to see how our SlotsCalendar Awards have evolved. Last year’s inaugural edition was a crowning achievement for us. It proved how vast and involved our community is, creating a level of engagement that made us incredibly proud. Being able to return to the iGC and reward some of iGaming’s luminaries in the name of the SlotsCalendar Community is beyond gratifying.”
The post SlotsCalendar Announces its Second Awards Edition at iGC Malaga 2025 appeared first on European Gaming Industry News.
DigiPlus Interactive Corp. (DigiPlus) has won seven honours – including five coveted gold awards – at the 2025 Asia-Pacific Stevie Awards. This milestone places DigiPlus among the most awarded companies in the region this year, spotlighting its strategic growth and transformative impact across digital entertainment, social development and investor relations.
The Asia-Pacific Stevie Awards are the only business awards Programme that recognises innovation across all 29 markets in the region. Widely regarded as the world’s premier business awards, the Stevie Awards represent a prestigious recognition of business excellence.
DigiPlus bagged five Gold Stevies for ‘Innovative Achievement in Growth’, ‘Innovation in Investor Relations’, ‘Excellence in Social Impact Companies’, ‘Innovation in Annual Reports’ and ‘Innovation in Corporate Websites’. The company also clinched Silver and Bronze Stevies for ‘Achievement in Product Innovation’ and ‘Innovation in Brand Renovation’ respectively.
At the core of these wins is DigiPlus’ commitment to innovation and digital transformation. From redefining the player experience through localised and immersive content, to launching a refreshed brand identity that resonates with a more connected and tech-savvy user base, DigiPlus has embraced a future-forward mindset. The company’s calculated investments in big data, cutting-edge technologies and stakeholder engagement have not only fueled business growth, but also opened inclusive pathways to digital participation through its social development arm, BingoPlus Foundation.
“This momentous victory at the Asia-Pacific Stevie Awards affirms DigiPlus’ emergence as a true powerhouse of innovation and progress, reshaping industry boundaries and redefining digital consumer engagement on a global scale. Through consistent growth and business performance, DigiPlus reaffirms its unwavering commitment to creating long-term value,” said DigiPlus Chairman Eusebio Tanco.
Winning entries in the Asia-Pacific Stevie Awards undergo a rigorous, multi-layered evaluation by an esteemed panel of judges composed of business and industry leaders across the region.
“The 12th Asia-Pacific Stevie Awards received an impressive array of outstanding entries. This year’s winners have clearly shown their dedication to innovation, and we commend their resilience and imaginative efforts,” said Maggie Miller, President of the Stevie Awards.
The post DigiPlus Bags 7 Wins at the 2025 Asia-Pacific Stevie Awards appeared first on European Gaming Industry News.
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