Industry News
Tennis Integrity Unit Briefing Note: January – March 2020
Increase in first quarter match alerts linked to suspension of tennis
Between January and 22 March 2020 the TIU received a total of 38 match alerts through its Memorandums of Understanding with the regulated betting industry. This compares to 21 alerts for the same period in 2019, a year in which the fewest alerts were recorded since data was first published in 2015.
The increase of reported matches in the first quarter of 2020 is an indication that the entry levels of professional tennis were deliberately targeted by corruptors, as the sport moved towards suspension due to the Coronavirus pandemic. In anticipation of heightened integrity concerns when tennis resumes, the TIU, in conjunction with the governing bodies of tennis, is developing an education and awareness campaign to inform and support players, officials and tournament staff. Further details will be announced in due course.
TIU match alert policy
- every alert reported to the TIU is recorded, assessed and followed up as an indicator that something inappropriate may have happened. It is important to appreciate that an alert on its own is not evidence of match-fixing;
- there are many reasons other than corrupt activity that can explain unusual betting patterns, such as incorrect odds-setting; well-informed betting; player fitness, fatigue and form; playing conditions and personal circumstances;
- where analysis of a match alert does suggest corrupt activity, the TIU will conduct a full, confidential investigation.
New CEO joins the TIU
Jonny Gray became the first Chief Executive Officer of the TIU when he joined the organisation in mid-February. A former Colonel in the British Army and senior partner with Control Risks, he will be responsible for implementing the integrity recommendations of the Independent Review Panel, which include the establishment of a new, independent integrity organisation with a separate legal personality.
TIU Education update; Australian Open, WTT $15,000 pilot, online education during suspension of tennis
January’s Australian Open saw more than 650 officials, main draw and junior players receive integrity briefings and one-to-one sessions ahead of and during the tournament. Bespoke education sessions were also delivered to ATP coaches and the ATP’s international group tournament directors’ workshop. In February, a pilot Education outreach project took place at the ITF World Tennis Tour combined $15,000 event in Heraklion, Crete. This new initiative included presentations and an integrity pledge campaign for players, coaches, officials and tournament staff. More than 100 players received face-to-face education, alongside all tournament officials.
Colombia became the second nation to complete the TIU’s integrity criteria as part of the ITF Recognition of National Training Centres Programme. Six further nations are being supported as they work towards certification.
During the suspension of tennis the TIU team has continued to deliver its comprehensive education programme, including online 1-2-1 sessions for WTA Rookie players and Grand Slam Development Fund grant recipients.
Disciplinary code rules strengthened for Provisional Suspensions
Amendments have been introduced to the Tennis Anti-Corruption Program (TACP), to strengthen the rules relating to the Provisional Suspension of individuals suspected of serious corruption offences. With effect from 1 April 2020, a Covered Person charged with a criminal offence or the subject of criminal proceedings, can be immediately suspended by an independent Anti-Corruption Hearing Officer (AHO). The individual subject to the provisional suspension retains the right to appeal that decision to the AHO.
A further amendment clarifies that a decision to impose, or not impose, a Provisional Suspension cannot be appealed to the Court of Arbitration for Sport (CAS). The final change allows a Covered Person subject to a Provisional Suspension to appeal for that suspension to be lifted after a period of 90 days, rather than the previous term of 120 days.
Disciplinary decisions – January to March 2020
Between January and March three players – Jonathan Kanar, Joao Olavo Soares de Souza and Patrick Keane – were subject to disciplinary sanctions for breaches of the Tennis Anti-Corruption Program. In addition, an appeal decision was received for Argentinian player Nicolas Kicker:
- https://www.tennisintegrityunit.com/media-releases/jonathan-kanar-suspended-and-fined-after-admitting-corruption-offences
- https://www.tennisintegrityunit.com/media-releases/lifetime-ban-and-200000-fine-joao-olavo-soares-de-souza-after-conviction-match-fixing-charges
- https://www.tennisintegrityunit.com/media-releases/independent-anti-corruption-hearing-officer-reduces-nicolas-kicker-suspension-recognition-player-education-support
- https://www.tennisintegrityunit.com/media-releases/patrick-keane-suspended-and-fined-betting-tennis-offences
These sanctions have previously been announced and are included here as a retrospective record.
Golf
Soft2Bet Gathering: An Elite Golf & Padel Experience
Soft2Bet, a leading iGaming turnkey solutions provider, recently brought together industry connections for an exclusive two-day golf and padel experience at the Gleneagles Hotel in Scotland. The event brought Soft2Bet’s friends and connections together to enjoy a relaxed day of golf and padel, meaningful conversations, and shared moments in an inspiring setting, celebrating the spirit of connection and community that defines the company’s approach.
Set against the backdrop of one of Scotland’s best-known sporting estates, the day paired competitive play with the camaraderie and shared spirit that are such a valued part of the game. Attendees enjoyed access to Gleneagles’ most exclusive Ryder Cup & Solheim courses, where the relaxed setting encouraged genuine connection and reflected the supportive atmosphere that made the gathering especially memorable.
Gleneagles was a fitting venue for the occasion. With more than a century of golfing history, three championship courses and a reputation built on world-class hospitality, it remains one of Scotland’s standout golf destinations. Its PGA Centenary Course hosted the 2014 Ryder Cup and the 2019 Solheim Cup, making Gleneagles the only golfing destination in Europe to have staged both events.
The event reflects Soft2Bet’s belief that strong connections are built through shared goals, trust and collaboration. Creating space for in-person connection allows the company to deepen those relationships and support long-term success.
Harrison Barrett, VP of Business Development at Soft2Bet, commented: “Bringing the industry together in a setting like Gleneagles allows us to go beyond day-to-day operations and focus on what truly drives success, while playing golf and padel. Events like this are an opportunity to align on vision, exchange ideas and celebrate the momentum.”
Stuart Trigwell, Director of Business Development at Play’n GO said: “The time spent at Gleneagles, enjoying the incredible courses and engaging in genuine, strategic conversations, was an absolute highlight. It is events like these that reinforce the trust and collaborative spirit at the core of our relations.”
The gathering reflects Soft2Bet’s wider approach to the iGaming community engagement, creating opportunities for stronger collaboration and supporting growth across key markets.
The post Soft2Bet Gathering: An Elite Golf & Padel Experience appeared first on Eastern European Gaming | Global iGaming & Tech Intelligence Hub.
AI chat technology
Casinofy Unveils Next-Generation Platform Redesign with AI-Powered Chat, Setting a New Standard for the Online Casino Industry
Casinofy, a forward-thinking leader in the online casino space, announced the launch of its completely redesigned platform featuring cutting-edge AI chat technology, a modernised user interface and a suite of innovative features that position the company at the forefront of the iGaming industry.
A Bold Leap Forward in Online Casino Innovation
The newly redesigned Casinofy platform represents one of the most ambitious overhauls in the online casino sector. With a focus on user experience, intelligent personalisation and next-generation technology, Casinofy is redefining what players expect from an online gaming destination.
Key highlights of the new platform include:
• AI-Powered Chat Assistant — An intelligent, real-time chat system that provides instant player support, personalised game recommendations, responsible gaming guidance and seamless interaction — available 24/7 with human-like conversational ability.
• Complete UI/UX Redesign — A sleek, modern interface built for speed, accessibility and engagement across all devices, delivering an immersive experience from the first visit.
• Smart Personalization Engine — Leveraging AI to tailor game suggestions, promotions and content to each player’s unique preferences and play style.
• Enhanced Navigation and Game Discovery — Intuitive categorisation, advanced search and AI-driven recommendations that help players discover new favorites effortlessly.
AI Chat: A Game-Changer for Player Experience
At the heart of the new Casinofy experience is its proprietary AI chat system — a feature that goes far beyond traditional customer support. The AI assistant understands context, remembers player preferences and delivers instant, accurate responses on everything from game rules and bonus terms to account inquiries.
Unlike conventional chatbots, Casinofy’s AI chat is designed to enhance every touchpoint of the player journey, making it one of the most sophisticated implementations of artificial intelligence in the online casino industry to date.
Leading the Industry Through Innovation
While the online casino market continues to grow, few operators have invested as heavily in technology-driven differentiation as Casinofy. The new platform positions Casinofy among the most innovative operators globally, bridging the gap between traditional online gaming and the AI-first future of digital entertainment.
The Casinofy team said that they are not just keeping up with the industry, but setting the pace. The new platform is built on the belief that players deserve smarter, faster and more personalised experiences. They added that the integration of AI chat is just the beginning of what they have planned.
The post Casinofy Unveils Next-Generation Platform Redesign with AI-Powered Chat, Setting a New Standard for the Online Casino Industry appeared first on Eastern European Gaming | Global iGaming & Tech Intelligence Hub.
DigerPAM
Digicode Launches DigerPAM: A Next-Generation Player Account Management System for iGaming Operators
International software provider Digicode has unveiled DigerPAM, an enterprise-grade Player Account Management (PAM) system designed to serve as the operational backbone for modern iGaming operators. DigerPAM integrates core account management, CRM, compliance, promotions, analytics, and growth workflows into a single, scalable platform, giving operators full visibility, control, and performance across their brands and player base.
Built for operational excellence and regulatory compliance
Engineered for operators navigating complex regulations and multi-brand strategies, DigerPAM centralises every player interaction—from acquisition and registration to lifecycle engagement and retention—within one intelligent framework.
Key capabilities include:
- Unified operational core: Manage player profiles, wallets, CRM, bonus engines, content, compliance workflows, and reporting seamlessly from a single system.
- Full lifecycle oversight: Track and engage players from first interaction to lifetime value with real-time behavioural insights and segmentation.
- Built-in compliance and reporting: Optional KYC/identity verification, responsible gaming tools, immutable tax logs, and regulatory reporting across jurisdictions.
- Modular, scalable architecture: Cloud-agnostic microservices built for high-traffic, multi-currency operations and rapid provider integration.
- Optional suite integrations: Full compatibility with Digicode’s ecosystem, including DigerRGS, DigerPay, DigerClick, and DigerCompanion, to expand platform functionality.
A solution for modern iGaming realities
DigerPAM supports both standalone operations and complex multi-brand ecosystems, giving operators actionable insights into player behaviour, campaign performance, compliance readiness, and key business KPIs—all without relying on fragmented legacy systems.
“Operators today need a unified engine that not only manages accounts but drives growth with intelligence and compliance at its core,” said Max Maslii, Global CEO at Digicode. “DigerPAM delivers a single, cohesive view across the player lifecycle, eliminates operational fragmentation, and empowers brands to scale confidently.”
The post Digicode Launches DigerPAM: A Next-Generation Player Account Management System for iGaming Operators appeared first on Eastern European Gaming | Global iGaming & Tech Intelligence Hub.
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