Industry News
Tennis Integrity Unit Briefing Note: January – March 2020
Increase in first quarter match alerts linked to suspension of tennis
Between January and 22 March 2020 the TIU received a total of 38 match alerts through its Memorandums of Understanding with the regulated betting industry. This compares to 21 alerts for the same period in 2019, a year in which the fewest alerts were recorded since data was first published in 2015.
The increase of reported matches in the first quarter of 2020 is an indication that the entry levels of professional tennis were deliberately targeted by corruptors, as the sport moved towards suspension due to the Coronavirus pandemic. In anticipation of heightened integrity concerns when tennis resumes, the TIU, in conjunction with the governing bodies of tennis, is developing an education and awareness campaign to inform and support players, officials and tournament staff. Further details will be announced in due course.
TIU match alert policy
- every alert reported to the TIU is recorded, assessed and followed up as an indicator that something inappropriate may have happened. It is important to appreciate that an alert on its own is not evidence of match-fixing;
- there are many reasons other than corrupt activity that can explain unusual betting patterns, such as incorrect odds-setting; well-informed betting; player fitness, fatigue and form; playing conditions and personal circumstances;
- where analysis of a match alert does suggest corrupt activity, the TIU will conduct a full, confidential investigation.
New CEO joins the TIU
Jonny Gray became the first Chief Executive Officer of the TIU when he joined the organisation in mid-February. A former Colonel in the British Army and senior partner with Control Risks, he will be responsible for implementing the integrity recommendations of the Independent Review Panel, which include the establishment of a new, independent integrity organisation with a separate legal personality.
TIU Education update; Australian Open, WTT $15,000 pilot, online education during suspension of tennis
January’s Australian Open saw more than 650 officials, main draw and junior players receive integrity briefings and one-to-one sessions ahead of and during the tournament. Bespoke education sessions were also delivered to ATP coaches and the ATP’s international group tournament directors’ workshop. In February, a pilot Education outreach project took place at the ITF World Tennis Tour combined $15,000 event in Heraklion, Crete. This new initiative included presentations and an integrity pledge campaign for players, coaches, officials and tournament staff. More than 100 players received face-to-face education, alongside all tournament officials.
Colombia became the second nation to complete the TIU’s integrity criteria as part of the ITF Recognition of National Training Centres Programme. Six further nations are being supported as they work towards certification.
During the suspension of tennis the TIU team has continued to deliver its comprehensive education programme, including online 1-2-1 sessions for WTA Rookie players and Grand Slam Development Fund grant recipients.
Disciplinary code rules strengthened for Provisional Suspensions
Amendments have been introduced to the Tennis Anti-Corruption Program (TACP), to strengthen the rules relating to the Provisional Suspension of individuals suspected of serious corruption offences. With effect from 1 April 2020, a Covered Person charged with a criminal offence or the subject of criminal proceedings, can be immediately suspended by an independent Anti-Corruption Hearing Officer (AHO). The individual subject to the provisional suspension retains the right to appeal that decision to the AHO.
A further amendment clarifies that a decision to impose, or not impose, a Provisional Suspension cannot be appealed to the Court of Arbitration for Sport (CAS). The final change allows a Covered Person subject to a Provisional Suspension to appeal for that suspension to be lifted after a period of 90 days, rather than the previous term of 120 days.
Disciplinary decisions – January to March 2020
Between January and March three players – Jonathan Kanar, Joao Olavo Soares de Souza and Patrick Keane – were subject to disciplinary sanctions for breaches of the Tennis Anti-Corruption Program. In addition, an appeal decision was received for Argentinian player Nicolas Kicker:
- https://www.tennisintegrityunit.com/media-releases/jonathan-kanar-suspended-and-fined-after-admitting-corruption-offences
- https://www.tennisintegrityunit.com/media-releases/lifetime-ban-and-200000-fine-joao-olavo-soares-de-souza-after-conviction-match-fixing-charges
- https://www.tennisintegrityunit.com/media-releases/independent-anti-corruption-hearing-officer-reduces-nicolas-kicker-suspension-recognition-player-education-support
- https://www.tennisintegrityunit.com/media-releases/patrick-keane-suspended-and-fined-betting-tennis-offences
These sanctions have previously been announced and are included here as a retrospective record.
ESG
Play’n GO publishes 2025 Sustainability Report with emissions and governance updates
Play’n GO has published its 2025 Sustainability Report, framing the year as a milestone as the supplier marks 20 years in the gaming industry. The report covers performance across four pillars—Players, Partners, People and Planet—and positions sustainability as tied to product design, operations, and partner expectations.
On climate reporting, the company said it has “achieved and exceeded” its long-term 90% reduction target for Scope 1 and 2 emissions, and reported a 69% absolute reduction in Scope 3 emissions versus its 2023 base year. Play’n GO also said its total material emissions for 2025 were kept below 500 MTCO2e.
The report also points to a move into land-based delivery. In 2025, Play’n GO said it launched its first land-based gaming solution in partnership with Genting UK, positioning the rollout as part of a “player-first, low-footprint approach” for regulated venues.
On responsible entertainment, the company said it continues to reject game mechanics it believes “compromise player trust or wellbeing,” and highlighted participation in discussions on digital wellbeing and cognitive health, including at the United Nations and G7. “We have always believed that great entertainment should be fun, safe and fair,” said Vanessa Björkbacka, Director of CSR at Play’n GO.
The report also outlines internal development and reporting infrastructure. Play’n GO said 43% of employees engaged in AI-related learning during 2025 and that average training time exceeded seven hours per employee globally. It added that reporting was further aligned to the UN Sustainable Development Goals and World Economic Forum Stakeholder Capitalism Metrics, alongside investment in “secure, AI-supported carbon data management.” “As expectations on transparency and accountability continue to rise, we see it as our responsibility to lead,” Björkbacka added.
The post Play’n GO publishes 2025 Sustainability Report with emissions and governance updates appeared first on Eastern European Gaming | Global iGaming & Tech Intelligence Hub.
complaint resolution
Casino Guru CRC returns $5.3m to players in Q1 2026
Casino Guru’s Complaint Resolution Center (CRC) published 3,986 complaints in Q1 2026 and says it resolved 1,321 cases, returning $5,304,894 to players during the quarter.
Casino Guru said March was one of the CRC’s most active months on record, with the second-highest number of published complaints to date. The company added that ongoing cases exceeded 1,300, pointing to rising demand for third-party dispute mediation.
By volume, the most active complaint markets were Germany (657), the United Kingdom (270), Canada (240), Italy (207) and Australia (194), according to the CRC update.
Delayed payments remained the most common player-reported issue. Casino Guru also reported a March shift in complaint mix, with self-exclusion-related complaints rising to the second most frequent category for the first time in CRC history. KYC-related issues and blocked accounts were also among the most common complaint types, often linked to withdrawal delays.
Casino Guru said the quarter’s results reflect the increasing role of independent mediation as players look to third-party platforms to resolve disputes.
The post Casino Guru CRC returns $5.3m to players in Q1 2026 appeared first on Eastern European Gaming | Global iGaming & Tech Intelligence Hub.
branded content
RubyPlay launches Firerose studio for operator-specific casino games
RubyPlay has launched Firerose, a new studio aimed at building operator-specific casino game experiences, as suppliers and operators push for more branded content to stand out in crowded markets.
The company said Firerose is designed to let operators combine RubyPlay’s existing game catalogue with the studio’s technology and creative resources, using operator-led insight to shape games around an operator’s brand identity rather than standardised supplier content.
RubyPlay said Superbet is among the first operators to launch Firerose-powered titles. The supplier did not disclose game names or specific performance figures, but said early results showed “strong engagement metrics”.
Firerose becomes part of RubyPlay’s multi-studio structure alongside Koala Games, Mad Hat Games, Ruby Studio, and Xslots, which the company said share technology, infrastructure and distribution.
Dima Reiderman , Chief Commercial Officer at RubyPlay, said: ”Firerose represents a deliberate shift in how we think about content creation and partnership. The market is no longer driven solely by volume, but by identity. Operators want experiences that feel native to their brand and help them clearly differentiate in increasingly competitive casino environments.”
Dr. Eyal Loz, CPO at RubyPlay, added: “Firerose was created to put the operator’s voice at the centre of the creative process. Every game starts with their brand, their audience and their story, and our role is to bring that to life through the full weight of RubyPlay’s creative capabilities.
“We’re shaping experiences that players immediately associate with the operator itself. That level of ownership is what allows operators to stand out in increasingly crowded casino environments.”
The post RubyPlay launches Firerose studio for operator-specific casino games appeared first on Eastern European Gaming | Global iGaming & Tech Intelligence Hub.
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