Industry News

Tennis Integrity Unit Briefing Note: January – March 2020

Published

6 years ago

April 10, 2020

George Miller

Reading Time: 3 minutes

Increase in first quarter match alerts linked to suspension of tennis

Between January and 22 March 2020 the TIU received a total of 38 match alerts through its Memorandums of Understanding with the regulated betting industry. This compares to 21 alerts for the same period in 2019, a year in which the fewest alerts were recorded since data was first published in 2015.

The increase of reported matches in the first quarter of 2020 is an indication that the entry levels of professional tennis were deliberately targeted by corruptors, as the sport moved towards suspension due to the Coronavirus pandemic. In anticipation of heightened integrity concerns when tennis resumes, the TIU, in conjunction with the governing bodies of tennis, is developing an education and awareness campaign to inform and support players, officials and tournament staff. Further details will be announced in due course.

TIU match alert policy

every alert reported to the TIU is recorded, assessed and followed up as an indicator that something inappropriate may have happened. It is important to appreciate that an alert on its own is not evidence of match-fixing;
there are many reasons other than corrupt activity that can explain unusual betting patterns, such as incorrect odds-setting; well-informed betting; player fitness, fatigue and form; playing conditions and personal circumstances;
where analysis of a match alert does suggest corrupt activity, the TIU will conduct a full, confidential investigation.

New CEO joins the TIU

Jonny Gray became the first Chief Executive Officer of the TIU when he joined the organisation in mid-February. A former Colonel in the British Army and senior partner with Control Risks, he will be responsible for implementing the integrity recommendations of the Independent Review Panel, which include the establishment of a new, independent integrity organisation with a separate legal personality.

TIU Education update; Australian Open, WTT $15,000 pilot, online education during suspension of tennis

January’s Australian Open saw more than 650 officials, main draw and junior players receive integrity briefings and one-to-one sessions ahead of and during the tournament. Bespoke education sessions were also delivered to ATP coaches and the ATP’s international group tournament directors’ workshop. In February, a pilot Education outreach project took place at the ITF World Tennis Tour combined $15,000 event in Heraklion, Crete. This new initiative included presentations and an integrity pledge campaign for players, coaches, officials and tournament staff. More than 100 players received face-to-face education, alongside all tournament officials.

Colombia became the second nation to complete the TIU’s integrity criteria as part of the ITF Recognition of National Training Centres Programme. Six further nations are being supported as they work towards certification.

During the suspension of tennis the TIU team has continued to deliver its comprehensive education programme, including online 1-2-1 sessions for WTA Rookie players and Grand Slam Development Fund grant recipients.

Disciplinary code rules strengthened for Provisional Suspensions

Amendments have been introduced to the Tennis Anti-Corruption Program (TACP), to strengthen the rules relating to the Provisional Suspension of individuals suspected of serious corruption offences. With effect from 1 April 2020, a Covered Person charged with a criminal offence or the subject of criminal proceedings, can be immediately suspended by an independent Anti-Corruption Hearing Officer (AHO). The individual subject to the provisional suspension retains the right to appeal that decision to the AHO.

A further amendment clarifies that a decision to impose, or not impose, a Provisional Suspension cannot be appealed to the Court of Arbitration for Sport (CAS). The final change allows a Covered Person subject to a Provisional Suspension to appeal for that suspension to be lifted after a period of 90 days, rather than the previous term of 120 days.

Disciplinary decisions – January to March 2020

Between January and March three players – Jonathan Kanar, Joao Olavo Soares de Souza and Patrick Keane – were subject to disciplinary sanctions for breaches of the Tennis Anti-Corruption Program. In addition, an appeal decision was received for Argentinian player Nicolas Kicker:

https://www.tennisintegrityunit.com/media-releases/jonathan-kanar-suspended-and-fined-after-admitting-corruption-offences
https://www.tennisintegrityunit.com/media-releases/lifetime-ban-and-200000-fine-joao-olavo-soares-de-souza-after-conviction-match-fixing-charges
https://www.tennisintegrityunit.com/media-releases/independent-anti-corruption-hearing-officer-reduces-nicolas-kicker-suspension-recognition-player-education-support
https://www.tennisintegrityunit.com/media-releases/patrick-keane-suspended-and-fined-betting-tennis-offences

These sanctions have previously been announced and are included here as a retrospective record.

12Bet

12BET’s Customer-First Approach Earns Shortlist for Best Customer Service at EGR Operator Awards

Published

14 hours ago

October 14, 2025

Niji Narayan

12bet’s-customer-first-approach-earns-shortlist-for-best-customer-service-at-egr-operator-awards

Reading Time: < 1 minute

12BET, shaping the igaming landscape since 2007, has been shortlisted for “Best Customer Service” at the EGR Operator Awards 2025. This recognition highlights 12BET’s commitment to building trust, transparent interactions and placing customer satisfaction at the heart of its operations. Being named a finalist shows how 12BET’s service philosophy sets new standards in responsiveness, empathy and professionalism across its global player community.

In 2025, 12BET strengthened its customer-first approach with honest communication and transparent service. A structured Trustpilot review programme invited genuine feedback from long-standing users, building public trust while informing service improvements. This reflects 12BET’s belief that customer feedback should not only resolve issues but also inspire continuous learning and evolution.

“We are proud to be recognized for Best Customer Service at the EGR Operator Awards. Customer trust is the foundation of our brand, and this shortlisting honors the dedication of our teams who serve players with integrity and care. Every interaction is an opportunity to reinforce our values and strengthen our relationship with the community,” 12BET Spokesperson Rory Anderson said.

The post 12BET’s Customer-First Approach Earns Shortlist for Best Customer Service at EGR Operator Awards appeared first on European Gaming Industry News.

American gambling industry

Gaming Americas Weekly Roundup – September 29-October 5

Published

1 week ago

October 7, 2025

Niji Narayan

gaming-americas-weekly-roundup-–-september-29-october-5

Reading Time: 2 minutes

Welcome to our weekly roundup of American gambling news again! Here, we are going through the weekly highlights of the American gambling industry which include the latest news and new partnerships. Read on and get updated.

Latest News

Jackpot Digital Inc. has announced that it has been granted a Manufacturer and Distributor License by the Mississippi Gaming Commission. This approval authorizes Jackpot Digital to supply gaming equipment to licensed casino operators throughout Mississippi. This marks the Company’s second state-level manufacturer’s license in the US. Additional licensing applications are currently pending in other jurisdictions as part of the Company’s ongoing growth strategy. Mississippi is one of the nation’s premier destination gaming markets, generating over $2.4 billion in gross gaming revenue in 2023. The state’s Gulf Coast and Biloxi regions are particularly well known for their vibrant casino tourism and established gaming brands.

iDEA (iDevelopment and Economic Association), the leading trade association representing the U.S. online gaming industry, launched the definitive online destination for all things online gambling: ideagrowth.org. The new website provides the media, and U.S. legislators and regulators, a comprehensive resource for data-driven research, policy insights, and responsible gaming resources. The new website provides the industry’s most vital statistics and research — from consumer protections to economic development — in an engaging, accessible format designed for maximum impact.

CT Interactive has further strengthened its international presence by expanding its certified game portfolio on the regulated Peruvian market with 20 new titles. This milestone underscores the company’s commitment to delivering high-quality, engaging gaming content tailored specifically to regional markets. The newly certified portfolio features titles from CT Interactive’s popular Buy Bonus product line, including fan favorites such as Duck of Luck, Fruits & Sweets, Doctor Winstein, and Nanook the White Ghost. These enhanced editions deliver dynamic gameplay with one- or three-level Buy Bonus options, giving players new tools for diverse strategies and greater control over the game’s pace and excitement. A highlight of the newly certified titles is the launch of Lucky Clover 10, the latest addition to the acclaimed Clover-themed series.

Partnerships

CT Interactive has entered a new phase of its Latin American growth by launching its complete portfolio of games on Rushbet in Mexico and Peru. This collaboration with Rush Street Interactive—one of the region’s leading online casino and sportsbook operators—marks a significant step in the company’s international expansion. Players on Rushbet now have access to proven favorites like Lucky Clover, 40 Treasures, Win Storm and Big Chilli, along with the engaging Hot Luck three-level jackpot, designed to enhance player excitement and retention. This partnership underscores CT Interactive’s commitment to long-term collaboration and delivering tailored gaming solutions across diverse Latin American markets.

Hard Rock International has announced its 26th annual PINKTOBER campaign in partnership with Sports Illustrated Swimsuit ahead of this Breast Cancer Awareness Month. As a global entertainment and hospitality brand guided by the principle “All is One,” Hard Rock is leveraging every touchpoint to support the cause throughout October, from a limited-edition retail collection to special menu items and events. A portion of proceeds from PINKTOBER sales each year are donated to the Hard Rock Heals Foundation, the charitable arm of Hard Rock, to support breast cancer awareness and research worldwide. The program has raised over $13 million for breast cancer research since its inception.

The post Gaming Americas Weekly Roundup – September 29-October 5 appeared first on European Gaming Industry News.

Amusnet

Amusnet Releases Candy Wheel

Published

2 weeks ago

October 2, 2025

Niji Narayan

Reading Time: 2 minutes

Amusnet’s latest Live Casino portfolio addition, Candy Wheel, invites players on an unforgettable journey where every spin bursts with excitement. Candy Wheel dazzles with its vibrant gameplay centered around a colourful wheel divided into 50 dynamic sectors, each packed with unique payout possibilities. Players can jump into the action by placing their bets on six exciting sectors — also known as tickets — and predicting where the wheel will land next.

Led by a charismatic live presenter, every moment unfolds in real time with crystal-clear video streaming and multiple camera angles that capture each thrilling spin. The host keeps the energy sky-high — announcing results, chatting with players and turning every round into a full-on celebration.

And just when you think it can’t get any sweeter, Candy Wheel introduces a couple of special features to spice things up even more:

Candy Ticket

The Candy Ticket feature appears randomly during gameplay and rewards players with a free re-bet on one of the six tickets available. If you’ve placed a bet on the chosen ticket, you’ll automatically receive a free bet for the next round – same ticket, same value. Watch as your chip transforms into a candy-themed version and slides to the side, leaving you free to place new bets and double the fun.

Dynamic Multipliers

Dynamic Multipliers is a thrilling feature that can boost players’ payout up to 25x. Similar to the Candy Ticket feature, a multiplier and а sector are randomly selected and revealed on the circular screen. If you’ve placed a bet on that sector, your winnings will be multiplied by 2x, 5x, 10x or 25x. An electrifying twist that adds a whole new layer of suspense – and serious reward potential brought to every spin.

Jackpot Cards

The Jackpot Cards Bonus game is triggered at random during the gameplay to allow players to win impressive Jackpots.

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