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UK Gambling Commission guidance in light of COVID-19 outbreak

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As the situation with COVID-19 continues to impact daily life in Great Britain, like many of you, the Commission is following Public Health England guidance and we have told all staff to work from home until further notice.

We recognise these unprecedented circumstances will be having a significant impact on businesses and many will be facing uncertain and unsettling times. The Commission has a well-practised and comprehensive Business Continuity Plan, which we have invoked with the intention of minimising the impact on our regulatory work and the advice and services we provide.

A number of operators have already contacted us to alert us to the challenges they face and seek our advice about how to respond.  We realise that the unprecedented changes to daily life, and in some cases, financial uncertainty, will create challenges for your business.  The changes will also increase the risks to some individuals, which means that despite the fact that these are challenging times we must all continue to protect consumers.

Here you can find information about how the Commission will be operating during this time, along with important reminders about how you should continue to protect consumers.

COVID -19 – A reminder to operators

First and foremost, we expect all our licensees to follow the applicable Public Health guidance. Where facilities for gambling are being offered we expect all our licensees to ensure that they have sufficient management, staffing and oversight in place to maintain compliance with the LCCP that apply to their licences.

Fees and applications 

Our expectation remains that licensees ensure the maintenance of sufficient management, staffing and oversight in order to uphold the licensing objectives. Licensees should assess their ability to maintain compliance with the LCCP and consider voluntary partial or full suspension of their offerings should compliance not be achievable and until such time that a fully compliant service can be offered.

Unfortunately, due to the way that our fee system is structured we don’t have the ability to reduce fees.

We are also unable to fast track applications. We will continue to monitor the situation and will communicate any changes to our expectations accordingly.

A reminder specifically for online operators

The social distancing measures that are being put in place will mean that more people will be at home and we would like to remind online operators that they must continue to act responsibly, especially in regards to individual customer affordability and increased social responsibility interactions.

As a reminder, we expect licensees to:

  • Assess individual affordability on an ongoing basis – customers may be experiencing disrupted income. (Social Responsibility code 3.4 refers to our guidance –  ‘Customer interaction- formal guidance for remote gambling operators’ )
  • Increase social responsibility interactions and intervene where customers are showing signs of gambling related harm
  • Onboard new customers in a socially responsible way and not exploit the current situation for marketing purposes
  • Refresh the information they have on customers regularly
  • Review the levels which trigger interaction for AML and SR
  • Ensure that your gambling products have been tested by a test house before they are released to the market.

 

Source: UKGC

Hollywoodbets

SIS strengthens live Numbers partnership with Hollywoodbets through launch of two new 49’s draws

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SIS (Sports Information Services), a leading provider of 24/7 live betting content, has expanded its long-standing partnership with Hollywoodbets through the launch of two new 49’s live draws.

The agreement enhances Hollywoodbets’ popular live Numbers product, giving players across Africa more daily opportunities to engage with the fixed-odds format.

New Brunchtime and Drivetime Draws

The newly introduced Brunchtime and Drivetime 49’s draws will run daily at:

  • 11:49am (BST) / 12:49pm (SAST)

  • 4:49pm (BST) / 5:49pm (SAST)

All draws are broadcast from SIS’s UK studios, delivered as a fully managed, end-to-end solution with a strong focus on integrity and reliability.

The new additions further strengthen Hollywoodbets’ live Numbers schedule, creating more touchpoints throughout the day to keep players engaged.

Building on Fast 15’s and 39’s Success

The expanded 49’s portfolio complements SIS’s existing Fast 15’s and 39’s draws, which launched with Hollywoodbets last year and have already delivered strong engagement and improved margins.

  • Fast 15’s offers a high-frequency, high-churn format with competitive odds and an engaging, easy-to-follow structure.

  • 39’s provides live draws every three minutes, acting as an effective filler product during quieter betting periods while increasing betting opportunities and win potential.

Together, the products form a comprehensive live Numbers ecosystem designed to maximise engagement and revenue throughout the day.

Strengthening SIS’ Position in Africa

Joe Andrews, Head of Sales across Africa at SIS, said the launch represents another milestone in the partnership.

“Our latest collaboration with Hollywoodbets will play a crucial role in elevating the profile of the Brunchtime and Drivetime draws across Africa, further strengthening our leading live Numbers position across the continent.

Alongside the continued success of Fast 15’s and 39’s, we are confident the enhanced 49’s product will resonate strongly with players as a dynamic alternative.”

Wayde Dorkin, Head of Product at Hollywoodbets, highlighted the importance of innovation in maintaining player engagement.

“We are always looking to evolve our product offering and deliver compelling, entertaining betting experiences. The addition of two new 49’s draws, alongside our existing Fast 15’s and 39’s content, significantly enhances our Numbers portfolio.

The SIS live Numbers offering has consistently engaged our players across Africa, and we’re confident this expanded product suite will drive continued growth.”

With additional daily draws and a proven live format, SIS and Hollywoodbets are reinforcing their commitment to delivering engaging, high-integrity betting content to players across Africa.

The post SIS strengthens live Numbers partnership with Hollywoodbets through launch of two new 49’s draws appeared first on Eastern European Gaming | Global iGaming & Tech Intelligence Hub.

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Colombia

Playson expands LatAm presence with Colombian market entry

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Supplier goes live in Colombia with Tier-1 operator strengthening LatAm expansion strategy

Playson, the accomplished digital entertainment supplier, has officially entered the regulated Colombian iGaming market after securing full certification from Coljuegos, the country’s gambling regulator, and launching with leading operator Rush Street Interactive (RSI).

The milestone marks a significant step in Playson’s Latin American growth strategy, with Colombia becoming the latest regulated jurisdiction to welcome the supplier’s certified platform and portfolio. Going live with Rush Street Interactive – a Tier-1 operator with a strong footprint across the Americas – underlines Playson’s focus on expanding alongside established, trusted partners in key regulated markets.

Colombia is recognised as one of the most mature and demanding regulatory environments in LatAm, requiring suppliers to meet strict technical, security and reporting standards. Playson’s successful certification process confirms the robustness of its cloud-based infrastructure, designed to ensure low latency, stability and seamless performance for players across the region.

With the game suite now live, Colombian players gain access to a selection of Playson’s top-performing titles, known for their engaging mechanics, polished visuals and proven performance in regulated markets worldwide.

The launch further reinforces Playson’s commitment to regulated market expansion across LatAm, with Colombia joining a growing list of jurisdictions where the supplier has successfully deployed its technology.

Cristhian Zito, Head of LATAM at Playson, said: “Entering the Colombian market is an important milestone for Playson, and doing so alongside Tier-1 operator of the region makes it even more meaningful. Colombia is a highly respected regulated market, and completing the certification process reflects months of focused work to meet its stringent requirements.

“Partnering with the RSI allows us to introduce our content with confidence and sets a strong foundation for long-term growth in the region.”

The post Playson expands LatAm presence with Colombian market entry appeared first on Americas iGaming & Sports Betting News.

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Christer Fahlstedt

Paf has halved its loss limit since 2018

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Nordic gaming operator Paf is taking another decisive step toward responsible gambling by lowering its mandatory annual loss limit for all customers from €16,000 to €15,000. The move is part of a long-term strategy focused on sustainability, player protection, and ethical revenue growth.

With this latest reduction, Paf has now cut its original loss limit—first introduced in 2018 at €30,000—by 50%. The mandatory cap applies across all gaming categories and to every platform operated by the company.

“We are extremely proud that through concrete actions and long-term investments in responsible gaming, we have now halved the first loss limit we introduced in 2018,” said Christer Fahlstedt, CEO of Paf. “It clearly demonstrates that we are serious about our ambition to be a sustainable entertainment company.”

Long-term ambition: €8,000 annual loss limit

The new €15,000 threshold represents another step toward Paf’s previously stated long-term goal of lowering the annual loss limit to €8,000 per player.

“We have been transparent about our ambition to lead the development toward a healthier gaming market,” Fahlstedt added. “Unlike many operators, we are prepared to say no to revenue that comes from unsustainable gaming. However, this transition must happen gradually to ensure long-term stability in a highly competitive market.”

High-intensity player segments phased out

As part of the reduction, Paf will continue to reshape its customer segmentation model. Revenue from the so-called orange segment—players with annual losses between €15,000 and €30,000—will be phased out entirely over time.

Paf has already eliminated revenue from its red segment, which previously consisted of customers losing more than €30,000 annually. The latest changes further reinforce the company’s shift away from high-intensity gambling behavior toward more sustainable play levels.

“Removing the orange segment is a deliberate and important decision,” said Daniela Johansson, Deputy CEO and Chief Responsibility Officer at Paf. “It clearly signals that we do not want revenue that isn’t sustainable over time—especially when our mission is to create long-term benefits for society.”

Call for shared limits across the industry

In addition to mandatory loss limits, Paf customers can set their own voluntary lower limits. While these safeguards have proven effective in curbing harmful behavior, Paf emphasizes that broader industry action is needed.

“Loss limits have a real and measurable impact on player behavior and can stop problems before they escalate,” Fahlstedt said. “But customers can easily switch operators. That’s why common national deposit limits are essential, and why unlicensed gambling must be addressed.”

Paf was the first international gaming operator to introduce mandatory loss limits, and the company continues to advocate for stronger, shared responsibility standards across regulated markets.

The post Paf has halved its loss limit since 2018 appeared first on Eastern European Gaming | Global iGaming & Tech Intelligence Hub.

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