Press Releases
UK Gambling Commission guidance in light of COVID-19 outbreak
As the situation with COVID-19 continues to impact daily life in Great Britain, like many of you, the Commission is following Public Health England guidance and we have told all staff to work from home until further notice.
We recognise these unprecedented circumstances will be having a significant impact on businesses and many will be facing uncertain and unsettling times. The Commission has a well-practised and comprehensive Business Continuity Plan, which we have invoked with the intention of minimising the impact on our regulatory work and the advice and services we provide.
A number of operators have already contacted us to alert us to the challenges they face and seek our advice about how to respond. We realise that the unprecedented changes to daily life, and in some cases, financial uncertainty, will create challenges for your business. The changes will also increase the risks to some individuals, which means that despite the fact that these are challenging times we must all continue to protect consumers.
Here you can find information about how the Commission will be operating during this time, along with important reminders about how you should continue to protect consumers.
COVID -19 – A reminder to operators
First and foremost, we expect all our licensees to follow the applicable Public Health guidance. Where facilities for gambling are being offered we expect all our licensees to ensure that they have sufficient management, staffing and oversight in place to maintain compliance with the LCCP that apply to their licences.
Fees and applications
Our expectation remains that licensees ensure the maintenance of sufficient management, staffing and oversight in order to uphold the licensing objectives. Licensees should assess their ability to maintain compliance with the LCCP and consider voluntary partial or full suspension of their offerings should compliance not be achievable and until such time that a fully compliant service can be offered.
Unfortunately, due to the way that our fee system is structured we don’t have the ability to reduce fees.
We are also unable to fast track applications. We will continue to monitor the situation and will communicate any changes to our expectations accordingly.
A reminder specifically for online operators
The social distancing measures that are being put in place will mean that more people will be at home and we would like to remind online operators that they must continue to act responsibly, especially in regards to individual customer affordability and increased social responsibility interactions.
As a reminder, we expect licensees to:
- Assess individual affordability on an ongoing basis – customers may be experiencing disrupted income. (Social Responsibility code 3.4 refers to our guidance – ‘Customer interaction- formal guidance for remote gambling operators’ )
- Increase social responsibility interactions and intervene where customers are showing signs of gambling related harm
- Onboard new customers in a socially responsible way and not exploit the current situation for marketing purposes
- Refresh the information they have on customers regularly
- Review the levels which trigger interaction for AML and SR
- Ensure that your gambling products have been tested by a test house before they are released to the market.
Source: UKGC
AFLE
AFLE and SCCG Management Announce Strategic Partnership to Build Gaming and Fan Engagement Ecosystem Ahead of Inaugural Season
The American Football League Europe (AFLE) and SCCG Management, a leading advisory firm in the global gaming industry, have announced a strategic partnership ahead of the league’s inaugural season in May 2026. As part of the agreement, SCCG Management Founder and CEO Stephen Crystal has been appointed Senior Vice President Gaming of the AFLE, where he will lead all gaming-related business development and commercial partnership initiatives.
Building a gaming strategy from the ground up
Together, the AFLE and SCCG Management will develop and execute a comprehensive gaming and sports betting strategy for the league. This includes the establishment of official betting partnerships, affiliate programs, and sponsorship-driven revenue opportunities designed to strengthen fan engagement and support the long-term commercial growth of the league and it‘s eight member clubs.
Leading the way in gaming expertise
SCCG Management brings more than 34 years of experience in the global gaming industry, with offices across North America, Latin America, Africa, Asia, Europe and Brazil. The firm works with over 130 client-partners across diverse iGaming verticals and specializes in strategic growth, sports wagering and technology-driven fan experiences.
In his new role, Stephen Crystal will focus on securing and managing relationships across sportsbooks, gaming operators, affiliate networks and betting media partners, while ensuring full alignment with regulatory frameworks across European markets.
A league built for the modern era
The AFLE is a newly formed professional American football league dedicated to building a sustainable, team-driven competition across Europe. With franchises in Germany, Austria, Poland, Switzerland, France, Italy and the United Kingdom, the league is designed for scalability, media integration and international fan engagement from day one. Operating under an investor-backed structure with collaborative input from all league stakeholders, the AFLE was founded on principles of transparency, long-term development and professional governance.
That foundation makes gaming integration a natural next step. As global demand for sports betting content continues to grow, the AFLE is positioned to embed gaming partnerships directly into its commercial strategy from inception, creating new revenue streams while expanding it‘s reach to fans across European markets.
What the partnership means to both sides
Stephen Crystal, Founder and CEO of SCCG Management, said: “This is a rare opportunity to help build a professional sports league with gaming and fan engagement fully integrated into its foundation. AFLE has the structure, vision, and market timing to become a major force in international sports. We’re excited to lead the development of its gaming ecosystem and establish partnerships that drive meaningful, long-term value for the league and its stakeholders.”
Moritz Heisler, COO and Managing Director of the AFLE, added: “Partnering with SCCG Management is a significant step in building the commercial infrastructure of the AFLE from day one. Gaming and sports betting are a natural part of modern fan engagement, and having Stephen Crystal lead this space gives us the right expertise and industry network to do it properly. We are building a league for the long term, and these kinds of strategic partnerships are exactly what will make that possible.”
With the inaugural season just weeks away, this partnership marks an important step in the AFLE’s commercial journey. Together, the AFLE and SCCG Management are laying the groundwork for a gaming ecosystem that is built to grow alongside the league and deliver lasting value for fans, clubs and partners across Europe.
The post AFLE and SCCG Management Announce Strategic Partnership to Build Gaming and Fan Engagement Ecosystem Ahead of Inaugural Season appeared first on Americas iGaming & Sports Betting News.
Diego Van Meerbeke
InsightPlay.ai Strengthens Commercial Leadership with Appointment of Diego Van Meerbeke
InsightPlay.ai has appointed Diego Van Meerbeke as Commercial Director as the company accelerates its expansion across Latin America and key regulated markets.
InsightPlay.ai is an AI engagement platform helping companies manage real-time customer interaction at scale, with strong traction in iGaming.
Van Meerbeke joins from Better Collective, where he led commercial efforts across Spanish-speaking LATAM, working closely with operators and driving revenue growth in a highly competitive affiliate ecosystem. He previously held roles at The Walt Disney Company and ESPN, building a strong background in media sales and partnerships.
His appointment comes as InsightPlay moves from early traction to commercial scale following its recent seed round and deployment of AI-driven engagement solutions across multiple markets.
“Diego understands how this industry actually works, from both the media and operator side,” said Javier Troncoso, CEO of InsightPlay.ai. “We’re building the layer that manages real-time interaction between brands and their customers.”
InsightPlay’s platform enables operators to engage users across voice, messaging and digital channels, handling thousands of interactions daily and driving measurable impact in reactivation, onboarding and retention .
While the company’s initial growth has been driven by iGaming, the same infrastructure is already being explored across other industries where real-time customer interaction directly impacts revenue.
“Most of the industry is still focused on acquisition,” said Diego Van Meerbeke. “The real opportunity is what happens after that.”
Van Meerbeke will lead commercial strategy, operator partnerships and enterprise deals as the company expands across LATAM, North America, Europe and Asia.
The post InsightPlay.ai Strengthens Commercial Leadership with Appointment of Diego Van Meerbeke appeared first on Americas iGaming & Sports Betting News.
Agreegain
Agreegain expands game portfolio with Endorphina partnership
Agreegain, the one-stop casino solutions provider, is excited to announce a new partnership with award-winning casino software supplier Endorphina.
With over a decade of experience in the iGaming industry, Prague-based Endorphina has built a globally-recognised reputation for delivering exceptional online slot games.
Having developed in excess of 200 quality crafted and engaging games, such as King Of Ghosts and Hell Hot 100, Endorphina is trusted by over 5,000 partners across the world and licensed in 31 regulated jurisdictions across Europe, Latin America and beyond.
This exciting partnership now ensures Agreegain’s operating partners have access to Endorphina‘s innovative slot portfolio, adding greater strength and diversity for operators whilst ensuring delivery on a promise to deliver cutting-edge solutions, driving growth and setting the highest standard in the market.
Maria Afzaal, Senior Partnership Manager at Agreegain, said: “At Agreegain, we are constantly looking for content that aligns with the regions and markets we focus on. Partnering with Endorphina is an exciting step that allows us to offer innovative and diverse games matching our operator partners’ needs across Europe and Latin America. We believe this addition strengthens our portfolio and provides our partners and players with content that fits their preferences and our market strategy.”
Inga Kadyrova, Endorphina’s Partnership Manager, said: “We’re proud to welcome Agreegain as our new partner. Collaborations like this help us grow stronger across the industry, and I believe our games will be a perfect addition to their offering.”
The post Agreegain expands game portfolio with Endorphina partnership appeared first on Eastern European Gaming | Global iGaming & Tech Intelligence Hub.
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