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UK Gambling Commission guidance in light of COVID-19 outbreak

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As the situation with COVID-19 continues to impact daily life in Great Britain, like many of you, the Commission is following Public Health England guidance and we have told all staff to work from home until further notice.

We recognise these unprecedented circumstances will be having a significant impact on businesses and many will be facing uncertain and unsettling times. The Commission has a well-practised and comprehensive Business Continuity Plan, which we have invoked with the intention of minimising the impact on our regulatory work and the advice and services we provide.

A number of operators have already contacted us to alert us to the challenges they face and seek our advice about how to respond.  We realise that the unprecedented changes to daily life, and in some cases, financial uncertainty, will create challenges for your business.  The changes will also increase the risks to some individuals, which means that despite the fact that these are challenging times we must all continue to protect consumers.

Here you can find information about how the Commission will be operating during this time, along with important reminders about how you should continue to protect consumers.

COVID -19 – A reminder to operators

First and foremost, we expect all our licensees to follow the applicable Public Health guidance. Where facilities for gambling are being offered we expect all our licensees to ensure that they have sufficient management, staffing and oversight in place to maintain compliance with the LCCP that apply to their licences.

Fees and applications 

Our expectation remains that licensees ensure the maintenance of sufficient management, staffing and oversight in order to uphold the licensing objectives. Licensees should assess their ability to maintain compliance with the LCCP and consider voluntary partial or full suspension of their offerings should compliance not be achievable and until such time that a fully compliant service can be offered.

Unfortunately, due to the way that our fee system is structured we don’t have the ability to reduce fees.

We are also unable to fast track applications. We will continue to monitor the situation and will communicate any changes to our expectations accordingly.

A reminder specifically for online operators

The social distancing measures that are being put in place will mean that more people will be at home and we would like to remind online operators that they must continue to act responsibly, especially in regards to individual customer affordability and increased social responsibility interactions.

As a reminder, we expect licensees to:

  • Assess individual affordability on an ongoing basis – customers may be experiencing disrupted income. (Social Responsibility code 3.4 refers to our guidance –  ‘Customer interaction- formal guidance for remote gambling operators’ )
  • Increase social responsibility interactions and intervene where customers are showing signs of gambling related harm
  • Onboard new customers in a socially responsible way and not exploit the current situation for marketing purposes
  • Refresh the information they have on customers regularly
  • Review the levels which trigger interaction for AML and SR
  • Ensure that your gambling products have been tested by a test house before they are released to the market.

 

Source: UKGC

Frooty Troupe – Game On

GAMOMAT powers up its Frooty Troupe series with new release Frooty Troupe – Game On!

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GAMOMAT, one of the leading online game developers and independent content providers, is powering up the next Frooty Troupe adventure with the launch of Frooty Troupe – Game On!

At the heart of Frooty Troupe – Game On! is an expanding symbol feature that draws on GAMOMAT’s classic Book-style mechanics, reworked without the need for a Book symbol or Free Games trigger. It all means Free Games-style excitement can be unlocked in the base game: when a Bonus Symbol — a regular symbol with a special background — lands as part of a winning combination, the reel is fully covered by that symbol, and potential wins are paid on all possible lines based on how many reels have the matching symbol at the end of the spin.

While gameplay takes centre stage, the second release in the vibrant slot series follows the feel-good beach vibes of Frooty Troupe – Sun Splash, but this time heads back in time with a retro-themed game featuring familiar fruity characters. This nostalgic adventure comes alive thanks to a retro-inspired, 8-bit soundtrack that ramps up as players progress through different levels.

Melony, Graprielle, Plumbert, Orangela, Lemord and the cherry twins Cherrchill & Cherrlotte have their hands on the joystick as they explore an arcade world ready to battle for high scores and success.

GAMOMAT is releasing Frooty Troupe – Game On! via its Remote Gaming Server, G-RGS, and through the Bragg HUB, ensuring seamless distribution across regulated markets.

The post GAMOMAT powers up its Frooty Troupe series with new release Frooty Troupe – Game On! appeared first on Eastern European Gaming | Global iGaming & Tech Intelligence Hub.

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PG Soft unlocks its hidden gem: mystical Mayan Destiny

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PG Soft, a world-class digital mobile games company, has unveiled its latest hidden gem from its portfolio, Mayan Destiny.

Set deep within the Mayan Empire, this 3-reel, 3-row video slot features the Wheel of Fate, awakened by the high priestess Ixil under the Sun God’s blessing. Players join the night of the ritual, where roaring flames will reveal visions of destiny and hidden gold. A pulsating tribal rhythm intensifies the quest of uncovering its hidden secrets and golden prizes.

The Prize Wheel Symbol rests at the heart of the game which appears during any main game spin. When the Prize Wheel Symbol spins, it shows either a 1x, 2x or 5x instant prize based on the amount of bet.

When the Bonus Feature is activated, a large wheel with 2x, 4x, 10x, and Double tiles appears on the screen. When players land on a prize tile, it returns its value before it turns black. When players hit the Double tile, all of the prizes are doubled and all the black tiles are restored, with values that can go up to 1,000 times their original value. When the pointer lands on a black tile, the bonus feature ends.

Each additional Prize Wheel symbol that lands on “Double” during the triggering spin, all prizes will  be doubled at the start of the Bonus Feature, giving players a powerful head start on the path to the game’s x10,000 maximum win.

PG Soft’s spokesperson commented: “Mayan Destiny takes players on a magnificent journey into one of the most captivating civilisations the world has ever known. The upgradeable Bonus Feature wheel is the crowning jewel in the game where players can watch their prizes build and grow with every spin.”

The post PG Soft unlocks its hidden gem: mystical Mayan Destiny appeared first on Eastern European Gaming | Global iGaming & Tech Intelligence Hub.

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5 for 25

Sporting Risk launches Mega Builder, 5-for-25 promotion to ramp up World Cup excitement

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Sporting Risk, the sports analytics firm focusing on predictive models that create top-tier pricing and betting content, has broadened its product lineup before the World Cup with the introduction of Mega Builder and 5 for 25. Both innovative solutions aim to streamline bet creation and enhance player involvement for operators.

Mega Builder enables players to merge numerous low-odds choices within one match, incorporating combinations from all 11 players on each team or all 22 players on the field. In contrast to conventional multi-match accumulators, Mega Builder focuses the action on a single game, simplifying real-time bets, speeding up settlements, and enhancing engagement as several legs stay active throughout the game.

5 for 25 is a streamlined same-game pick’em product where players select five outcomes for a fixed return of 25 – no calculations, no complexity, just a clear and easy-to-understand proposition. Behind the scenes, a smart selection engine balances variety and correlation controls to ensure compelling, coherent combinations every time.

Andy Phillips, SportingRisk CBDO, commented: “These launches ahead of the World Cup reflect our focus on building intelligent, player-first products that remove friction while delivering commercial value for operators. Mega Builder and 5 for 25 simplify complex mechanics and turn them into engaging, intuitive experiences that players instantly understand.”

The post Sporting Risk launches Mega Builder, 5-for-25 promotion to ramp up World Cup excitement appeared first on Eastern European Gaming | Global iGaming & Tech Intelligence Hub.

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