Chatalytics™

Quick Custom Intelligence Marks Record Growth with 100 New Customer Engagements in 2025

Published

3 weeks ago

January 30, 2026

quick-custom-intelligence-marks-record-growth-with-100-new-customer-engagements-in-2025

Quick Custom Intelligence (QCI), a leader in applied AI and real-time decision intelligence for gaming and hospitality organizations, announced a strong close to 2025, marked by 100 new customer engagements deployed across hundreds of properties and in excess of 40% compound annual growth across gaming, hospitality, and tribal markets.

The milestone reflects rising demand for technology that enables operators to move from observation to action, as experience-driven businesses seek faster, smarter decision-making across complex operational environments.

“2025 was a defining year for QCI. Reaching 100 new properties demonstrates the trust operators place in us as long-term partners and reinforces our focus on helping teams make better decisions every day,” said Ralph Thomas, CEO of Quick Custom Intelligence.

A key driver of the company’s momentum was the launch of Chatalytics in November 2024, QCI’s conversational and agentic AI capability designed to bring enterprise intelligence directly into daily workflows. In its first year, Chatalytics was adopted by more than 400 properties, making it the most successful product launch in QCI’s history.

Beyond Chatalytics, QCI saw strong adoption across its broader platform, with continued momentum for VizExplorer customers, QCI Player, QCI Customer, and the company’s AGI56 framework, reinforcing a multi-product, multi-market growth strategy.

The company’s expansion spanned North America, Australia, Canada, and Asia, with growing interest across both brick-and-mortar and online offerings.

Entering 2026, QCI reports a strong start to the year, driven by sustained inbound demand and expanding enterprise partnerships.

“We’re seeing tremendous interest as operators move beyond AI curiosity and toward AI accountability. They want solutions that protect revenue, improve efficiency, and enhance the guest experience, and that’s exactly where QCI is focused,” Thomas added.

The post Quick Custom Intelligence Marks Record Growth with 100 New Customer Engagements in 2025 appeared first on Americas iGaming & Sports Betting News.

Related Topics:Chatalytics™latest-news partnerships QCI Quick Custom Intelligence Ralph Thomas

Up Next

National Council on Problem Gambling Adopts 1-800-MY-RESET as New National Problem Gambling Helpline Number

Don't Miss

HIPTHER Prague Summit Unveils 50% of Its Dynamic 2026 Agenda

Black Oak Casino Resort

Black Oak Casino Resort Chooses QCI Chatalytics™ to Enhance Casino Operations with Integrated AI Solutions

Published

1 year ago

November 21, 2024

GamingAmericas.com

black-oak-casino-resort-chooses-qci-chatalytics-to-enhance-casino-operations-with-integrated-ai-solutions

Black Oak Casino Resort has selected Quick Custom Intelligence’s (QCI) Chatalytics, an integrated AI-driven suite, to revolutionize its casino operations and elevate guest experiences. The QCI Chatalytics solution, which includes Slot Copilot, Player Copilot, Dashboard, and the Robot Button, leverages OpenAI integration to provide real-time insights and streamlined decision-making across the casino floor.

QCI Chatalytics offers a powerful blend of AI-powered tools designed to optimize both player and slot management. With Slot Copilot, operators gain enhanced capabilities for real-time slot performance monitoring, predictive analytics, and dynamic task assignment. Player Copilot delivers personalized player engagement by analyzing customer data to inform service decisions and reward recommendations. The Dashboard component offers an intuitive, real-time display of key metrics, enabling data-driven insights at a glance. Additionally, the innovative Robot Button automates routine processes, allowing staff to focus on higher-value tasks and improve overall efficiency.

Jason Czito, General Manager of Black Oak Casino Resort, expressed enthusiasm about the partnership: “Integrating QCI Chatalytics into our operations marks a significant step in our strategy to harness the power of AI. With advanced tools like the Robot button, Slot Copilot and Player Copilot, we can deliver a more tailored and efficient experience for our guests while gaining deeper insights into our gaming operations.”

Dr. Ralph Thomas, CEO of QCI, shared his vision for the collaboration: “We’re excited to bring the capabilities of QCI Chatalytics to Black Oak Casino Resort. By integrating OpenAI technology, our solution provides unprecedented levels of automation and insight. We believe Chatalytics will play a crucial role in optimizing floor operations and enhancing guest satisfaction through real-time, data-driven decision-making.”

The QCI Chatalytics platform is part of Quick Custom Intelligence’s commitment to driving innovation in the gaming industry, offering a comprehensive suite of solutions to streamline operations and enhance the player experience.