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RocketPlay wins Best Customer Service at European iGaming Excellence Awards

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RocketPlay Casino has been awarded Best Customer Service at the European iGaming Excellence Awards 2025 — a widely respected industry award celebrating excellence and innovation worldwide.

For RocketPlay, this award marks a major milestone — proof that genuine care, innovation, and consistent performance are noticed and appreciated by the iGaming industry.

“Our goal has always been simple — to create a service that players can rely on,” said Alex Martin, PR Manager at RocketPlay. “Winning this award highlights that our focus on trust, speed, and human connection truly makes a difference.”

This recognition also reflects the daily work of RocketPlay’s 24/7 multilingual support team, which delivers help within seconds and reaches 90%+ one-touch resolution. The casino maintains a CSAT score above 90%, and over half of all inquiries are now handled through AI-powered chat while keeping the tone personal and friendly.

The brand continues to strengthen its reputation across the community, holding top ratings such as 9.8/10 on CasinoGuru, 9.1/10 on AskGamblers, 4.4/5 on Trustpilot, and 4.3/5 on LCB.

RocketPlay remains committed to pushing standards higher — ensuring every player receives fast assistance, transparent communication. We thank the award organizers and the jury for this meaningful recognition.

Ahmed Baker Chief Commercial Officer at Incentive Games

Incentive Games, bet365 Broaden International Partnership to Introduce Real-Money Gaming

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Incentive Games, a B2B game studio focused on real-money games and data-driven player engagement, has revealed a broader global collaboration with prominent online gambling operator bet365.
Through Incentive Studios, the real-money gaming sector of Incentive Games, the collaboration allows bet365 to tap into an expanding collection of real-money games.
Expanding on the companies’ current partnership, which includes the recent introduction of Incentive Games’ content in Brazil, the new deal will allow bet365 to deploy Incentive Studios’ entire range of real-money games in all active jurisdictions, particularly in major regulated US states.
This collaboration signifies a significant achievement for both companies, merging Incentive Studios’ proficiency in top-performing real-money content with bet365’s extensive reach and industry-leading platform.

Ahmed Baker, Chief Commercial Officer at Incentive Games, said, “Our partnership with bet365 continues to go from strength to strength, and this real-money agreement is a natural evolution of our collaboration. By deploying our games globally, including in key

U.S. jurisdictions, we bring together two teams focused on quality, innovation and sustainable long-term growth. We’re incredibly excited about what the future holds.”

A spokesperson at bet365 said, “Leveraging Incentive Studios’ expertise in real money gaming, we are thrilled to expand our relationship and further enhance our global Casino offering. Customers worldwide will be able to enjoy this innovative addition to our portfolio of cutting-edge content.”

The initial real-money games from Incentive Studios’ collection will debut on bet365’s platform in 2026, with more releases to come after that.
This agreement bolsters Incentive Games’ continued growth in regulated markets globally, after recent license
approvals in the UK, Ontario, and Michigan, and further solidifies the firm’s status as a reliable real-money gaming provider to top operators.

The post Incentive Games, bet365 Broaden International Partnership to Introduce Real-Money Gaming appeared first on Eastern European Gaming | Global iGaming & Tech Intelligence Hub.

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KingMidas Games Scales Up Plans for ICE Barcelona 2026

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KingMidas Games, a top iGaming provider, will showcase its offerings at ICE Barcelona 2026, occurring from January 19 to 21, 2026, at Fira Barcelona Gran Via. Situated at Booth No. 1F50 and covering more than 115 square metres, the KingMidas Games exhibit will showcase its newest game launches alongside its expanding range of Intellectual Property (IP) partnerships.
ICE Barcelona continues to be a key global hub for the iGaming sector, and KingMidas Games will present an ambitious agenda aimed at enhancing connections with operators, aggregators, and industry leaders. A full schedule of marketing efforts and on-site activities will generate numerous chances for significant dialogues, interactive gameplay, and greater exploration of KingMidas Games’ growing collection.
KingMidas Games will also serve as the Official Hydration Sponsor for ICE Barcelona 2026. Attendees will find KingMidas Games featured across hydration stations in all four halls, delivering prominent visibility and consistent touchpoints throughout the venue.
Highlighting In-Demand Games and Experiences Driven by New IP
At Booth 1F50, KingMidas Games will showcase notable releases across various categories, featuring popular titles that are steadily gaining popularity in international markets.
Notable mentions are Chicken Crossy, a top request from KingMidas Games, and the widely favored Coin Pusher series, which includes new variations like a Jurassic-themed version set to launch at ICE Barcelona 2026.
KingMidas Games will showcase its newest Slots, such as Cleopatra’s Treasure, along with its expanding collection of IP-driven titles. Guests will engage with TORIDAMA and discover new partnerships making their first appearance at ICE Barcelona 2026, solidifying KingMidas Games’ role as a portal to unique and culturally meaningful content.

Visit Booth 1F50 to Play, Connect, and Win Prizes

KingMidas Games invites all ICE Barcelona attendees to visit Booth 1F50 to meet the team, experience the newest games first-hand, and take part in interactive demonstrations. Visitors can also enjoy on-site gameplay and walk away with attractive prizes, adding another reason to stop by, connect, and explore what’s next from KingMidas Games.

The post KingMidas Games Scales Up Plans for ICE Barcelona 2026 appeared first on Eastern European Gaming | Global iGaming & Tech Intelligence Hub.

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January 2026 Strategy Guide: 25 Free Spins and Bushveld Tips for Springbok Casino

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Claim 25 Free Spins on the OZ Golden Trail slot (no deposit required) and learn from the bushveld’s wild guides into a luckier 2026

With the start of the new year, SpringbokCasino.co.za welcomes players to a distinctly South African experience with its January highlight, the ‘Savannah Side Quests,’ along with 25 Free Spins on the new OZ Golden Trail slot.
This January, swap wizards and warriors for South Africa’s native wonders—Hyena, Tortoise, Kingfisher, Meerkat, and Buffalo—each leading you on a unique “Side Quest” drawn from their bushveld survival techniques. Pursue their objectives, strategize wisely, and allow the savannah’s most knowledgeable survivors to guide you to a more fortunate 2026!
“A fresh year brings opportunities for innovative strategies and intelligent starts,” stated Daniel Van Wyke, PR Manager at Springbok Casino. “Who could be more qualified to guide us in seizing opportunities and overcoming challenges than the first residents of our land? The ‘Savannah Side Quests’ merge the thrill of the game with the enduring wisdom of our nature, providing a genuinely unique kickoff to 2026.

Meet Your Wild Guides & Their Strategic Quests
Based on the feature story at Springbok Casino, each animal embodies a key strategy for success:

  • Hyena: Seize the moment with cunning laughter. – The opportunist’s guide.
  • Tortoise: Win the race with steady persistence. – The master of the long game.
  • Kingfisher: Dive decisively on golden opportunities. – The strategist of precision.
  • Meerkat: Spot bonuses from afar with vigilant teamwork. – The lookout for hidden value.
  • Buffalo: Charge through challenges with formidable strength. – The power player’s ally.

JANUARY FREE SPINS

25 Free Spins for OZ Golden Trail (no deposit required)

Coupon Code: LUCKY2026

Journey down the yellow brick road in the OZ Golden Trail slot! This 5×3, 25 paylines slot brings the classic tale to life with three rewarding features designed to boost your win: the Hold & Spin, Free Games, and the exciting Jackpot Pick.

The post January 2026 Strategy Guide: 25 Free Spins and Bushveld Tips for Springbok Casino appeared first on Eastern European Gaming | Global iGaming & Tech Intelligence Hub.

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