Compliance Updates
UKGC Imposes £1.4M Fine on AG Communications Limited

The UK Gambling Commission (UKGC) has imposed a fine of £1,407,834 on AG Communications Limited for Social Responsibility (SR) and Anti-Money Laundering (AML) failures.
The operator, which trades as AspireGlobal and runs 58 websites, will pay the money to socially responsible causes as part of a settlement with the Commission.
Social responsibility failures included:
• not having effective systems in place to prevent customers spending significant amounts of money in a short period of time before an assessment was made as to whether the customer was potentially at risk of gambling related harm. This raised concern that velocity of spend was not identified or acted upon quickly enough
• failing to conduct a safer gambling interaction despite one customer losing £6000 in 48 hours. A telephone interaction was attempted but only when the daily loss limit of £5000 in 24 hours was reached
• one customer was able to deposit and lose £7000 in just over four hours in the early hours. This customer was able to play through the backstop in place at the time due to a system error which failed to prevent the customer from depositing above the backstop limit. A manual review of the customer did not identify the fact they had played through the backstop trigger
• one customer was able to open a significant number of gambling accounts despite the fact they had previously self-excluded.
Anti-money laundering failures included:
• AML/Counter Terrorist Financing (CTF) policies and procedures were too reliant on financial thresholds
• when customers hit a medium, medium/high or high ML risk score they were not subject to a manual Enhanced Customer Due Diligence (ECDD) check until a financial trigger was hit
• when financial thresholds were reached, there were delays in completing ECDD checks. One customer who reached the financial threshold did not have an ECDD review conducted until a week later
• not following its policy regarding ECDD checks. One customer who reached a financial threshold but did not have a high AML risk score, did not have a manual ECDD review until eight days later. This was contrary to AG Communications Limited’s policy.
This is the second time AG Communications Limited is facing regulatory action – in 2022 the operator paid £237,600 for AML failures.
John Pierce, Commission Director of Enforcement, said: “This case marks the second occasion that this operator has been subject to enforcement action. Its failure to uphold anti-money laundering standards, delays in necessary interventions, and deficiencies in social responsibility measures are wholly unacceptable.
“Today’s outcome underscores the gravity of these breaches. It is essential that operators not only implement and maintain robust anti-money laundering policies, procedures, and controls but also act swiftly and decisively in response to any indications of suspicious activity. Effective social responsibility measures must be in place at all times to ensure that consumers identified as at risk receive timely and appropriate intervention.
“This case stands as a clear warning to all operators that repeated regulatory failings will result in increasingly stringent enforcement action.”
The post UKGC Imposes £1.4M Fine on AG Communications Limited appeared first on European Gaming Industry News.
Compliance Updates
Taichi Tech Limited Fined £170,000 for Unfair Terms and Conditions

An online gambling business has been fined £170,000 by the UK Gambling Commission (UKGC) for regulatory failures including the use of unfair terms and conditions.
Taichi Tech Limited – trading as Fafabet – will also have to undergo a third-party audit to ensure it is effectively implementing its anti-money laundering and safer gambling policies, procedures and controls.
A Commission investigation revealed Taichi Tech Limited had stated that: “Fafabet have the right at their own discretion to close accounts or forfeit winnings” within their bonus terms for new casino promotions.
The Gambling Commission’s investigation concluded that Taichi Tech Limited breached the fair and open licensing condition by including a discretionary term allowing the operator to close customer accounts or forfeit winnings without clear justification. Such terms lack transparency and may lead to unfair outcomes for consumers.
The Consumer Rights Act 2015 (CRA) is the general consumer protection legislation, and it is explicitly referenced within the Licence Conditions and Codes of Practice (LCCP) that gambling companies must follow. The LCCP requires licensees to ensure that their terms and practices are fair, clear, and do not breach consumer protection law. Operators must therefore have regard to the CRA as part of their overall compliance obligations under the LCCP.
The investigation also found failures relating to anti-money laundering and social responsibility breaches.
Examples included:
• some customers were able to gamble large sums within a short period of time, despite the operator holding limited customer information
• in certain cases, individuals exhibiting potential markers of harm — such as high-velocity spending over short periods — received insufficient customer interaction from the operator
• where safer gambling emails were sent but not acknowledged by the customer and concerning behaviour continued, there was no further follow-up or intervention by the operator.
John Pierce, Director of Enforcement and Intelligence at the Gambling Commission, said: “We expect all operators — regardless of their size or customer base — to comply with consumer protection legislation and ensure their terms and conditions meet regulatory standards.
“Licensed operators must ensure their terms are clear, fair, and transparent, so customers fully understand what to expect.”
He added that the Commission’s assessment identified deficiencies in the operator’s social responsibility and anti-money laundering controls, including failures to effectively manage risk and implement adequate consumer protection measures.
The operator has acknowledged that it previously fell short of the standards expected by the Commission and has since taken steps to address these shortcomings. As part of the regulatory outcome, the operator is required to commission an independent third-party audit to provide assurance of ongoing compliance with all relevant regulatory requirements.
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Central Europe
Turnover of Legal Gambling Market in Hungary Increases

The Regulated Activities Supervisory Authority (SZTFH) has announced that the turnover of the legal gambling market in Hungary has increased.
The SZTFH and its predecessor have been blocking illegal gambling websites since 2014, preventing them from being accessible to Hungarian players. Thanks to the more than two thousand blockings ordered so far in 2024 and 2025, the traffic and turnover of the legal market is sharply increasing compared to the total market, which can be considered a significant improvement compared to the illegal market presence in previous years.
One of the main goals of the SZTFH is to take action against websites offering illegal online gambling that are not licensed in Hungary and the prohibited advertising sites that promote them, and to whitewash the Hungarian online gambling market. In the past two years, several legislative changes have come into force that have resulted in the acceleration and extension of the blocking procedure to advertising and contributing sites, and have created the opportunity to track and immediately block illegal sites that are constantly jumping to new domain names every day in order to evade the authority’s measures. Thanks to the change in the legal environment and the intensive action of the Authority, the number of visits to illegal gambling sites has now decreased significantly.
In the case of services offered by organisers who are not licensed to organise gambling in Hungary, the Authority has no possibility to oblige the gambling organiser to comply with the guarantee rules protecting the interests of the players, and the claim for the payment of the prize cannot be enforced before a Hungarian court. Gambling organisers who are not licensed by the Authority also violate the interests of the Hungarian State in the economic activity of organising and operating gambling. In addition to the above, by not joining the player protection register kept by the Authority, which prevents players who have been excluded from gambling voluntarily or by a court from participating in gambling, they also constitute an obstacle to the effective enforcement of goals related to player protection.
The SZTFH is committed to the elimination of illegal gambling and the whitening and increasing the competitiveness of the Hungarian gambling market in order to protect the interests of Hungarian players, and therefore will continue its intensive blocking activities with great effort and the use of innovative solutions in the future. Players can find out about the gambling organizers licensed in Hungary and the illegal sites blocked by the Authority on the Authority’s website.
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Compliance Updates
MGA Signs MoU with MFSA

The Malta Gaming Authority (MGA) had signed a Memorandum of Understanding (MoU) with the Malta Financial Services Authority (MFSA) to enhance the collaboration and reinforcing the long-standing relationship between the two regulatory bodies.
This agreement complements an existing multi-party MoU between the Sanctions Monitoring Board (SMB), the Financial Intelligence Analysis Unit (FIAU), the MFSA and the MGA, which remains in force and governs cooperation in areas related to anti-money laundering, the financing of terrorism and the proliferation of weapons of mass destruction.
While the multi-party MoU continues to provide a robust basis for coordination in these specific areas, the MGA and the MFSA identified the need for a separate bilateral agreement to govern their broader relationship. The newly signed MoU sets out a structure for closer cooperation in areas of mutual regulatory interest, with the aim of supporting each authority in the effective discharge of its respective functions.
In addition, the MoU includes provisions relating to training and education, with the aim of equipping both authorities with the necessary skills and knowledge in areas where there may be regulatory overlap. This commitment to capacity building is intended to strengthen institutional competencies and support the overall effectiveness of the respective regulatory frameworks.
MGA CEO Charles Mizzi said: “This agreement marks another step forward in our commitment to strengthening inter-agency collaboration. The relationship between the MGA and the MFSA is an important one, and through this MoU we are not only enhancing the exchange of information but also fostering a shared commitment to high regulatory standards and professional development.”
MFSA CEO Kenneth Farrugia said: “The MoU that the MFSA entered into with the MGA is a reflection of our commitment and dedicated efforts to strengthen ties with other local authorities, as we continue to recognise the value of inter-institutional collaboration. This agreement enhances our mutual cooperation on due diligence and enforcement, which is essential in view of the similar players in the respective industries that we regulate and serve. The MoU itself goes beyond the exchange of good practice and intelligence, as it also focuses on the upskilling of our supervisors who are instrumental to the daily operations of both authorities.”
The post MGA Signs MoU with MFSA appeared first on European Gaming Industry News.
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