Latest News
GambleAware Publishes New Reports and Guide for Financial Services Industry to Help Prevent Gambling Harm
GambleAware has published a new report by the Behavioural Insights Team which analyses behavioural datasets to understand whether these could be used to build a clearer picture of the ways in which people gamble, identify possible harms, and eventually inform prevention, treatment, and support responses.
The commissioned research analysed bank transactional data from Monzo and HSBC, aiming to shed new light on what these datasets can, and cannot, tell us about gambling behaviour. The reports demonstrated that bank customer and transactional data can offer valuable insights into the success of gambling blocking tools and also provide unique profiles of gamblers. For example, of those using Monzo’s gambling blocker, it was found that the week before gamblers activated the block, their average daily gambling spend tripled. Specific profiles of gamblers were also revealed by the research, such as that gamblers had less money on average in their Monzo internal saving pots than non-gamblers, or that gamblers ranked “Very Concerning” by HSBC had on average 35.6 gambling transactions per month, compared to 15.6 in those ranked “Concerning”, and just 1.2 in the “Control” group.
Taken individually, however, these datasets are not enough to understand whether a customer is at risk of experiencing gambling harms. A dataset from a single bank is unlikely to offer a full picture of an individual’s spending, and so these exploratory research projects illustrated that further research is needed to create a fuller picture of an individual’s overall financial wellbeing.
“Our research with HSBC and Monzo has demonstrated that bank transactional data can be a useful tool in identifying gambling behaviours and the unique profiles of gamblers, but further work is needed to understand how such data can be used robustly. Different banks may use different factors, and different thresholds to identify gambling, and future work could look at developing a more standard operating model of how this kind of data should be used to identify those at risk of harm,” Dr Simon McNair, Advisor at BIT, said
“Our research with GambleAware helps us to understand gambling-related behaviours so that we can provide the best support to our customers. This includes opt-in solutions such as a gambling restriction feature to help people control their urge to gamble and automatic declines or referrals for lending to help prevent the customer getting into debt. Customers can also appoint third parties to help manage their finances either through a third-party mandate or our Independence Service. In addition, our specialist support team are on hand to aid customers at risk of financial harm and can refer to trusted external organisations where needed. We continue to work with charities such as Gamble Aware on other ways in which we can ensure these customers have access to the right support,” Maxine Pritchard, Head of Financial Inclusion and Vulnerability at HSBC, said.
“Our work with the Behavioural Insights Team has provided us with important insights into gambling behaviour and the impacts of gambling. At Monzo, this is an area we care deeply about and we’ve had amazing success so far with our gambling block, which has been used by more than 350,000 customers since its launch in 2017. We’re excited to use these insights to inform future work in this area, further reduce gambling harm and provide our customers with even more control over their financial lives,” Natalie Ledward, Head of Vulnerable Customers at Monzo, said.
GambleAware has commissioned the Personal Finance Research Centre at the University of Bristol to produce a practical guide for financial services seeking to protect customers from gambling-related financial harms. The guide offers real-life examples of what firms can do to identify and support customers who are at risk of gambling-related financial harm. It highlights the value of financial firms proactively analysing customer transaction data for spending patterns and behavioural signs that might indicate gambling-related vulnerability and enable firms to take action to prevent harm occurring.
“At a conservative estimate, at least five million people in Britain experience harmful gambling, either because of their own gambling or someone else’s. Regulated financial services firms are well-placed to address the financial harms linked to gambling-related vulnerability and our practical guide shows them how. Doing this may have knock-on benefits for other dimensions of gambling harm, such as people’s mental health,” Professor Sharon Collard, Research Director at the University of Bristol’s Personal Finance Research Centre, said.
“This research from the Behavioural Insights Team is a good first step to explore how bank transactional data may be able to identify behaviours indicative of gambling harm. Whilst more research is needed into this area, we encourage all financial institutions, including those from non-bank settings, to make the most of the new guide to see what they can do to protect their customers from gambling harm. By working with financial services and promoting the advice and support available, we can work collaboratively to respond to customer need to keep people safe from gambling harm,” Zoë Osmond, CEO at GambleAware, said.
Powered by WPeMatico
The supplier says the move supports its lottery market expansion and engagement with global operators.
EGT Digital has been accepted as an Associate Member of the World Lottery Association (WLA), the company said.
The company described the membership as a milestone in its lottery sector strategy, positioning it to engage with the WLA’s network of lottery organizations and other stakeholders.
Vladimir Dokov, CEO of EGT Digital, commented: “Becoming an Associate Member of the World Lottery Association is an important step in our long-term strategy for growth within the lottery sector. We are committed to providing reliable, secure, and innovative solutions that help lottery operators meet evolving player expectations while maintaining the highest standards of responsibility and integrity. We look forward to collaborating with fellow WLA members and contributing to the continued development of the industry.”
EGT Digital said it will use the membership to exchange expertise with other WLA participants and contribute to industry discussions, while continuing to invest in technologies and products for gaming and lottery operators across regulated markets.
The post EGT Digital joins World Lottery Association as Associate Member appeared first on EE Gaming | Global iGaming & Tech Intelligence Hub.
Infingame, a leading aggregator in the iGaming industry, reveals operational insights into player engagement behavior across sweepstakes platforms, revealing which mechanics are currently generating the strongest retention, longest session duration, and highest repeat activity among modern sweepstakes audiences.
According to Infingame, operators entering the sweepstakes space are quickly discovering that traditional casino retention strategies do not automatically translate into successful sweepstakes ecosystems.
Instead, the most effective platforms are those built around progression-driven engagement, social-style competition, lightweight onboarding experiences, and highly dynamic promotional systems.
“Sweepstakes players behave very differently from traditional casino audiences,” said Jana Filagina, Head of Commercial at Infingame. “The expectation is much closer to entertainment platforms and gaming ecosystems than classic gambling products. Retention is driven by interaction quality, progression, and continuous engagement rather than purely transactional behavior.”
Based on aggregated observations across operator activity, Infingame identified tournament ecosystems as one of the strongest-performing engagement mechanics within sweepstakes environments.
According to the company, competitive formats consistently outperform static reward campaigns in repeat participation and session continuity because they introduce progression loops, achievement motivation, and social competition into the player experience.
Infingame reports that sweepstakes operators using segmented tournament mechanics recorded significantly higher repeat participation rates compared to operators relying primarily on traditional bonus-driven campaigns.
The company says mechanics such as multiplier races, win races, and progression-based leaderboard systems generate particularly strong engagement among mobile-first audiences due to their short-session structure and instant interaction cycle.
“Players want activity, not passive rewards,” Filagina explained. “The strongest-performing sweepstakes platforms are creating environments where players continuously interact with missions, rankings, tournaments, and achievement systems rather than simply claiming bonuses.”
Infingame also highlighted mission-based engagement systems as one of the fastest-growing retention mechanics across sweepstakes operations. According to the company, challenge-based gameplay environments encourage stronger exploration behavior, higher game discovery rates, and more consistent daily return activity compared to standard promotional structures.
The company observed that players participating in structured challenge systems frequently engage across a broader range of content categories, increasing overall ecosystem retention rather than concentrating activity around only a few top-performing titles. This trend is becoming increasingly important as sweepstakes operators expand content portfolios and compete for longer-term player attention. Unlike traditional casino platforms, where monetary conversion often dominates short-term KPIs, sweepstakes environments depend much more heavily on engagement depth, session frequency, and platform stickiness.
Infingame additionally highlights the growing operational importance of infrastructure scalability inside sweepstakes ecosystems.
Because sweepstakes audiences are heavily mobile-driven and interaction-focused, platform responsiveness and gameplay continuity now play a major role in engagement performance. This has pushed infrastructure optimization much higher on the priority list for sweepstakes operators scaling aggressively across North America.
To support this market evolution, Infingame has continued expanding its aggregation ecosystem specifically for sweepstakes operations.
The company also notes that social-style retention systems are becoming increasingly influential among younger player segments. Leaderboards, progression mechanics, achievement systems, limited-time events, and competitive participation loops are generating stronger engagement compared to purely transactional reward models. According to Infingame, this reflects a broader industry movement where sweepstakes platforms increasingly resemble entertainment ecosystems rather than conventional online casino structures.
The company says the strongest-performing sweepstakes platforms over the next several years will likely be those capable of combining responsive infrastructure, configurable gamification systems, localized content strategies, and analytics-driven engagement optimization into a single operational environment.
About Infingame
Infingame is a leading game aggregator built to help operators move faster and scale smarter. Through a single API integration, the platform gives access to a portfolio of over 16,000 games from more than 150 providers, allowing partners to launch quickly without dealing with multiple integrations.
Delivered via a single API, Infingame offers unparalleled technical excellence, the industry’s fastest spin times, exclusive tournaments and strategic partnerships with top-tier operators in North America, LatAm and beyond. Spanning a portfolio of slots, crash games, sweepstakes and live casino, book a demo via the LinkedIn page, website or at [email protected].
The post Infingame reveals the most effective engagement mechanics for sweepstakes platforms appeared first on EE Gaming | Global iGaming & Tech Intelligence Hub.
Altenar, a leading sportsbook provider, has partnered with Logrand Entertainment Group, one of Mexico’s most established and respected casino operators, to deliver its complete sportsbook solution across the operator’s online and retail channels.
Through the agreement, Altenar will deliver a fully-integrated sportsbook experience designed specifically for omni-channel operations. The solution will be deployed across Logrand’s digital brands, jubilee.mx and vivento.mx, while also being integrated directly into the retail environments of its casino venues in cooperation with Calimaco’s platform.
The partnership will enable Logrand to offer a seamless and consistent betting experience wherever players choose to engage.
Recognised for delivering premium entertainment experiences across both land-based and digital channels, Logrand continues to strengthen its position in Mexico’s competitive gaming landscape through strategic technology partnerships and a customer-first approach.
Altenar’s flexible and scalable sportsbook technology will support Logrand’s ambitions with advanced trading capabilities, localisation features, and a platform built to meet the evolving expectations of sports bettors in the Mexican market.
Diego Salas, Sales Director at Altenar, said:
“We are delighted to partner with Logrand. This agreement reflects Altenar’s commitment to delivering market-leading sportsbook technology tailored to local player expectations and operational requirements.
“By bringing our complete omni-channel sportsbook solution to both online and retail environments, we look forward to helping Logrand create an engaging sports betting experience and supporting its continued growth in Mexico.”
Eduardo Peláez, Online Operations Director at Logrand Entertainment Group, added:
“Our players don’t separate ‘retail’ from ‘digital’ the way the industry does — they expect their casino and their sportsbook to recognise them, follow them, and behave the same way regardless of where they are sitting. This partnership with Altenar is how we deliver on that expectation. One sportsbook, one player view, one product running across jubilee.mx, vivento.mx, and our retail venues through Calimaco’s integration.
Choosing Altenar was a long-term decision. We needed a partner with the localisation depth and the technical reach to support Logrand at the scale we are planning for the next phase of growth in Mexico.”
Gerardo González, Sportsbook Manager at Logrand Entertainment Group, added:
“We chose Altenar because we know the local market and we know what our players need. We weren’t just looking for another supplier – we were looking for the right one. With jubilee.mx and vivento.mx, Logrand is stepping up to compete head-on in the Mexican sports betting market, and we are doing it with the right platform to win.”
The partnership further reinforces Altenar’s growing footprint across Latin America and highlights the provider’s ability to deliver adaptable, high-performance sportsbook solutions that help operators expand across both digital and retail channels.
About Altenar
Founded in 2011, Altenar is a leading turnkey sportsbook provider committed to meeting the unique needs of its clients. Renowned for its flexibility and customer-centric approach, Altenar specialises in customising solutions to new markets, audiences, and requirements. With a focus on building enduring partnerships, Altenar aims to be the most partner-oriented iGaming software provider in the industry.
About Logrand Entertainment Group
Logrand is one of Mexico’s most established and respected casino operators, recognised for delivering premium entertainment experiences across both land-based venues and digital platforms. Through continued investment in innovation and customer experience, the company continues to expand its presence in Mexico’s gaming and sports betting market.
The post Logrand partners with Altenar to launch enhanced omni-channel sportsbook experience appeared first on EE Gaming | Global iGaming & Tech Intelligence Hub.
-
América Latina7 days agoLas diferencias locales de Argentina representan tanto un desafío como una oportunidad para el sector del iGaming
-
Gmonitor.ai7 days ago
Gmonitor llega a Latinoamérica: la plataforma de inteligencia de mercado para operadores debuta en seis mercados regulados
-
Latest News7 days agoSportradar Report | World Cup 2026: Opportunities for the Latin American Sports Betting Market
-
Baltics6 days ago
Digitain Named Best Sportsbook Provider at HIPTHER Baltic & Nordics Gaming Awards 2026
-
DBET6 days ago
HockeyAllsvenskan names DBET main partner in three-year deal from 2026/27
-
Blazing Flower6 days ago
CT Interactive Strengthens its Presence in Romania with Newly Certified Games
-
Bigger Piggy Bank Super Wheel7 days ago
Inspired rolls out Bigger Piggy Bank Super Wheel and Cops ‘n’ Robbers Smash ‘N’ Grab
-
Asia6 days ago
S8UL’s League of Legends roster qualifies to represent India at Asian Games 2026
