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GambleAware Publishes New Reports and Guide for Financial Services Industry to Help Prevent Gambling Harm
GambleAware has published a new report by the Behavioural Insights Team which analyses behavioural datasets to understand whether these could be used to build a clearer picture of the ways in which people gamble, identify possible harms, and eventually inform prevention, treatment, and support responses.
The commissioned research analysed bank transactional data from Monzo and HSBC, aiming to shed new light on what these datasets can, and cannot, tell us about gambling behaviour. The reports demonstrated that bank customer and transactional data can offer valuable insights into the success of gambling blocking tools and also provide unique profiles of gamblers. For example, of those using Monzo’s gambling blocker, it was found that the week before gamblers activated the block, their average daily gambling spend tripled. Specific profiles of gamblers were also revealed by the research, such as that gamblers had less money on average in their Monzo internal saving pots than non-gamblers, or that gamblers ranked “Very Concerning” by HSBC had on average 35.6 gambling transactions per month, compared to 15.6 in those ranked “Concerning”, and just 1.2 in the “Control” group.
Taken individually, however, these datasets are not enough to understand whether a customer is at risk of experiencing gambling harms. A dataset from a single bank is unlikely to offer a full picture of an individual’s spending, and so these exploratory research projects illustrated that further research is needed to create a fuller picture of an individual’s overall financial wellbeing.
“Our research with HSBC and Monzo has demonstrated that bank transactional data can be a useful tool in identifying gambling behaviours and the unique profiles of gamblers, but further work is needed to understand how such data can be used robustly. Different banks may use different factors, and different thresholds to identify gambling, and future work could look at developing a more standard operating model of how this kind of data should be used to identify those at risk of harm,” Dr Simon McNair, Advisor at BIT, said
“Our research with GambleAware helps us to understand gambling-related behaviours so that we can provide the best support to our customers. This includes opt-in solutions such as a gambling restriction feature to help people control their urge to gamble and automatic declines or referrals for lending to help prevent the customer getting into debt. Customers can also appoint third parties to help manage their finances either through a third-party mandate or our Independence Service. In addition, our specialist support team are on hand to aid customers at risk of financial harm and can refer to trusted external organisations where needed. We continue to work with charities such as Gamble Aware on other ways in which we can ensure these customers have access to the right support,” Maxine Pritchard, Head of Financial Inclusion and Vulnerability at HSBC, said.
“Our work with the Behavioural Insights Team has provided us with important insights into gambling behaviour and the impacts of gambling. At Monzo, this is an area we care deeply about and we’ve had amazing success so far with our gambling block, which has been used by more than 350,000 customers since its launch in 2017. We’re excited to use these insights to inform future work in this area, further reduce gambling harm and provide our customers with even more control over their financial lives,” Natalie Ledward, Head of Vulnerable Customers at Monzo, said.
GambleAware has commissioned the Personal Finance Research Centre at the University of Bristol to produce a practical guide for financial services seeking to protect customers from gambling-related financial harms. The guide offers real-life examples of what firms can do to identify and support customers who are at risk of gambling-related financial harm. It highlights the value of financial firms proactively analysing customer transaction data for spending patterns and behavioural signs that might indicate gambling-related vulnerability and enable firms to take action to prevent harm occurring.
“At a conservative estimate, at least five million people in Britain experience harmful gambling, either because of their own gambling or someone else’s. Regulated financial services firms are well-placed to address the financial harms linked to gambling-related vulnerability and our practical guide shows them how. Doing this may have knock-on benefits for other dimensions of gambling harm, such as people’s mental health,” Professor Sharon Collard, Research Director at the University of Bristol’s Personal Finance Research Centre, said.
“This research from the Behavioural Insights Team is a good first step to explore how bank transactional data may be able to identify behaviours indicative of gambling harm. Whilst more research is needed into this area, we encourage all financial institutions, including those from non-bank settings, to make the most of the new guide to see what they can do to protect their customers from gambling harm. By working with financial services and promoting the advice and support available, we can work collaboratively to respond to customer need to keep people safe from gambling harm,” Zoë Osmond, CEO at GambleAware, said.
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2026 FIFA World Cup
Bettors Rally Behind National Teams, Spotlight Mbappé, Olise and Ronaldo as Key World Cup Figures
How do bettors behave with regard to their favourite teams? Do they back them no matter what, or are they objectively calculating their chances? When it comes to national team football at least, heart seems to win over head.
Just hours before the World Cup’s premiere in Mexico, Kaizen Gaming unveils exclusive proprietary data from its Betano platform, revealing users’ betting behaviours ahead of football’s biggest tournament. The data shows that the majority of fans tend to bet in favour of their home nation. In fact, when it comes to predicting the outright World Cup winner:
- In Argentina: 79% of local Betano users have backed La Albiceleste.
- In Brazil: 75% of users have placed their bets on the Seleção.
- In Germany, 57% are backing the Nationalmannschaft.
- In Portugal, 57% have selected their national team for glory.
Even in countries where the national team isn’t universally considered among the top tournament favourites, fans still show their deep faith. In Colombia, the national team received the second-highest percentage of tournament-winner bets at 19%, trailing only Portugal (24%).
On the other hand, in non-participating nations such as Bulgaria, Denmark, Peru, and Romania, the biggest favourites among users have been Portugal, Spain, and France.
Could a 41 Year Old Cristiano Ronaldo be the tournament’s MVP?
While Cristiano Ronaldo is today 41 years old, he is not just considered one of the tournament’s biggest stars, but also a very strong candidate to emerge as its most valuable player, especially after an impressive season in the Saudi Pro League, which saw him score 30 goals across competitions and become champion with Al-Nassr. In particular, the Portuguese superstar has received 21% of bets across markets on the Betano platform to receive the tournament’s MVP, followed by Spain’s Lamine Yamal at 12% and France’s Kylian Mbappé at 10%.
When it comes to the tournament’s top goalscorer however, Mbappé is the users’ clear favourite, capturing 26% of international bets. Completing the top three are England’s Harry Kane at 12% and Cristiano Ronaldo at 8%. With regard to assists, Mbappé’s French teammate, Michael Olise is the users’ first choice at 29%, after a magnificent season that saw him provide 31 assists to his teammates at FC Bayern. The second most popular choice is the Premier League Player of the Season, Bruno Fernandes, at 18%, with Lamine Yamal in third at 13%. As for the tournament’s Best Goalkeeper, most bettors have strayed away from main odds favourites like Argentina’s Dibu Martinez or France’s Mike Maignan. Instead, they have opted for Morocco’s Bono as their top choice at 18%, deeming it a high-reward opportunity. The top three also consists of Portugal’s Diogo Costa at 13% and Belgium’s Thibaut Courtois at 11%.
Brazilians bet on Brazil to be the tournament’s lowest-scoring team!
Betano users view France as the squad with the potential to be the tournament’s highest-scoring team. In particular it has received 28% of relevant bets, followed by Germany at 16% and Portugal at 14%. On the other side, Caribbean World Cup debutants Haiti (25%) and Curaçao (19%) are the users’ main choices as the tournament’s Lowest Scoring Teams.
In a stunning statistical twist, local users in Brazil, a nation traditionally associated with “jogo bonito” (the philosophy of playing beautiful football), bet on their own squad to struggle in front of the net – Brazil has received 11% of local bets to be the tournament’s lowest-scoring team, ranking third on that specific list alongside Haiti, Curaçao, Cape Verde, and Iraq.
Interesting local bets
In Argentina, Lionel Messi is the fans’ favourite to become the tournament’s top assist-maker at 29%, yet only 7% have selected him as the top goalscorer. Colombian users have shown their adoration for local star Luis Díaz, with 24% selecting him as the tournament’s top goalscorer, only behind Mbappé at 26%. Even more overwhelming is the support for James Rodríguez, who holds a massive 43% preference among local Colombian users to finish as top assist-maker.
Brazilians remain fiercely loyal to Neymar, with 16% backing him to be the tournament’s top player despite recent injury battles. Local users also have immense faith in their next generation of talent, with 53% selecting Real Madrid’s Endrick and 27% backing Bournemouth’s Rayan Vitor for the tournament’s Best Young Player award. Finally, in Portugal, both the top choices for the tournament’s top goal scorer have been local ones: Cristiano Ronaldo at 24%, and Bruno Fernandes at 16%.
*The data shared has been extracted on June 4, 2026. More than 230,000 bets were analyzed in total across markets. The international data sources may vary according to betting option availability per market.
The post Bettors Rally Behind National Teams, Spotlight Mbappé, Olise and Ronaldo as Key World Cup Figures appeared first on EE Gaming | Global iGaming & Tech Intelligence Hub.
Former Pragmatic Play chief commercial officer brings 20 years of iGaming experience to the role.
BetConstruct AI has appointed Lena Yasir as its new chief executive officer, the company said.
Yasir has 20 years of iGaming experience, with a background in B2B commercial strategy, international expansion, and building teams across regulated and emerging markets.
Before joining BetConstruct AI, Yasir held senior leadership roles at Play’n GO, Evolution, and OnGame Network. Most recently, she served as chief commercial officer at Pragmatic Play, where the company said she played a central role in its global B2B growth.
In a statement, Yasir said: “BetConstruct AI is a highly respected and successful company in the global iGaming industry, and I am proud to be joining the business at such an exciting time.”
BetConstruct AI said Yasir will focus on accelerating global revenue, driving innovation, and strengthening partnerships across the iGaming ecosystem.
The post BetConstruct AI names Lena Yasir CEO appeared first on EE Gaming | Global iGaming & Tech Intelligence Hub.
Firm points to more LATAM teams, heavier digital viewing and second-screen habits as key drivers for new campaign strategies.
Sports marketing in Latin America will face a different playbook during the FIFA World Cup 2026, according to a new analysis from Latam Intersect. The firm says the expanded tournament format, combined with prime-time scheduling for the region and more digital consumption, will change how brands plan media, content and real-time engagement.
The 2026 edition will feature 48 national teams, 104 matches and three host countries. FIFA projects more than 6 billion people will follow the tournament in some way, Latam Intersect said. For Latin America, the firm highlights the added weight of having 10 regional teams qualified, alongside the region’s historical performance in the competition.
Latam Intersect argues that the LATAM fan base is now younger and more active online, with a predominant age range of 22 to 33 and strong Gen Z and millennial presence. The company cites data indicating 41% of fans already watch matches via digital platforms and 51% use social media while watching on TV, turning each match into a continuous “second-screen” engagement window.
“In 2026, the fan is already in the middle of a conversation that never stops. Brands that show up with a prepared post after the match are already too late,”, said Livia Gammardella, Head of Marketing and Digital de Latam Intersect.
The firm also breaks the audience into three archetypes—casual fan, devoted fan and “fanático”—and says brands often underperform by treating the World Cup audience as one segment. It adds that women fans and fans arriving through pop culture, memes and music are growing audiences that global campaigns frequently miss.
A major difference versus the 2018 and 2022 tournaments is match timing for the region, with most games expected to land in prime time for Latin America, the company said. “A World Cup in prime time was exactly what retail needed. People will not watch the matches alone: they will gather with family, order food, buy products. The brand that uses cultural intelligence to understand the localized rituals of its fan will build far more connection than it could expect”, said Claudia Daré, socia y cofundadora de Latam Intersect.
The company said it has published a related eBook on platform behaviors across Instagram, TikTok and X, alongside market-specific audience data and planning framework
The post Latam Intersect flags prime-time World Cup 2026 as a reset for LATAM sports marketing appeared first on EE Gaming | Global iGaming & Tech Intelligence Hub.
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