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GambleAware Publishes New Reports and Guide for Financial Services Industry to Help Prevent Gambling Harm
GambleAware has published a new report by the Behavioural Insights Team which analyses behavioural datasets to understand whether these could be used to build a clearer picture of the ways in which people gamble, identify possible harms, and eventually inform prevention, treatment, and support responses.
The commissioned research analysed bank transactional data from Monzo and HSBC, aiming to shed new light on what these datasets can, and cannot, tell us about gambling behaviour. The reports demonstrated that bank customer and transactional data can offer valuable insights into the success of gambling blocking tools and also provide unique profiles of gamblers. For example, of those using Monzo’s gambling blocker, it was found that the week before gamblers activated the block, their average daily gambling spend tripled. Specific profiles of gamblers were also revealed by the research, such as that gamblers had less money on average in their Monzo internal saving pots than non-gamblers, or that gamblers ranked “Very Concerning” by HSBC had on average 35.6 gambling transactions per month, compared to 15.6 in those ranked “Concerning”, and just 1.2 in the “Control” group.
Taken individually, however, these datasets are not enough to understand whether a customer is at risk of experiencing gambling harms. A dataset from a single bank is unlikely to offer a full picture of an individual’s spending, and so these exploratory research projects illustrated that further research is needed to create a fuller picture of an individual’s overall financial wellbeing.
“Our research with HSBC and Monzo has demonstrated that bank transactional data can be a useful tool in identifying gambling behaviours and the unique profiles of gamblers, but further work is needed to understand how such data can be used robustly. Different banks may use different factors, and different thresholds to identify gambling, and future work could look at developing a more standard operating model of how this kind of data should be used to identify those at risk of harm,” Dr Simon McNair, Advisor at BIT, said
“Our research with GambleAware helps us to understand gambling-related behaviours so that we can provide the best support to our customers. This includes opt-in solutions such as a gambling restriction feature to help people control their urge to gamble and automatic declines or referrals for lending to help prevent the customer getting into debt. Customers can also appoint third parties to help manage their finances either through a third-party mandate or our Independence Service. In addition, our specialist support team are on hand to aid customers at risk of financial harm and can refer to trusted external organisations where needed. We continue to work with charities such as Gamble Aware on other ways in which we can ensure these customers have access to the right support,” Maxine Pritchard, Head of Financial Inclusion and Vulnerability at HSBC, said.
“Our work with the Behavioural Insights Team has provided us with important insights into gambling behaviour and the impacts of gambling. At Monzo, this is an area we care deeply about and we’ve had amazing success so far with our gambling block, which has been used by more than 350,000 customers since its launch in 2017. We’re excited to use these insights to inform future work in this area, further reduce gambling harm and provide our customers with even more control over their financial lives,” Natalie Ledward, Head of Vulnerable Customers at Monzo, said.
GambleAware has commissioned the Personal Finance Research Centre at the University of Bristol to produce a practical guide for financial services seeking to protect customers from gambling-related financial harms. The guide offers real-life examples of what firms can do to identify and support customers who are at risk of gambling-related financial harm. It highlights the value of financial firms proactively analysing customer transaction data for spending patterns and behavioural signs that might indicate gambling-related vulnerability and enable firms to take action to prevent harm occurring.
“At a conservative estimate, at least five million people in Britain experience harmful gambling, either because of their own gambling or someone else’s. Regulated financial services firms are well-placed to address the financial harms linked to gambling-related vulnerability and our practical guide shows them how. Doing this may have knock-on benefits for other dimensions of gambling harm, such as people’s mental health,” Professor Sharon Collard, Research Director at the University of Bristol’s Personal Finance Research Centre, said.
“This research from the Behavioural Insights Team is a good first step to explore how bank transactional data may be able to identify behaviours indicative of gambling harm. Whilst more research is needed into this area, we encourage all financial institutions, including those from non-bank settings, to make the most of the new guide to see what they can do to protect their customers from gambling harm. By working with financial services and promoting the advice and support available, we can work collaboratively to respond to customer need to keep people safe from gambling harm,” Zoë Osmond, CEO at GambleAware, said.
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Brazil
Optimove report reveals: 86% of Latam plan to bet on the FIFA World Cup 2026
An engaged, mobile-first audience represents one of the biggest revenue opportunities in the global sports betting market.
Optimove, the #1 player engagement platform for iGaming and sports betting operators, today released its LATAM 2026 World Cup Betting Intentions Report, revealing that 86% of Latin American bettors plan to place bets on the tournament.
The study was conducted by Optimove Insights, the company’s research and data analytics division.
The report positions Latin American audiences as mature, highly engaged, and mobile-focused bettors. The combination of strong interest, confidence, and continuous engagement, even after their national team is eliminated, creates a significant opportunity for the industry.
Among bettors planning to participate, 75% have already bet on a previous World Cup, including 20% who bet in both 2018 and 2022.
The remaining 25% will be betting on a World Cup for the first time, driven by the expansion of legal sports betting across the region.
At the same time, 94% describe themselves as moderately or highly confident in their betting knowledge, reinforcing that this is an experienced audience that expects precise and relevant communication.
The LATAM 2026 World Cup Betting Intentions Report is based on a survey of 882 bettors worldwide, conducted in early 2026, including 264 respondents from Latin America.
Research highlights
- High confidence and year-round engagement. 60% of Latin American bettors rate themselves as highly confident in their betting knowledge, while another 34% consider themselves moderately confident—totaling 94%. Additionally, 35% bet on football several times per week, and another 26% do so weekly.
- Strong loyalty to national teams. 90% support a favorite national team during the World Cup. When their team plays, 50% say they will definitely bet, and another 37% are very likely to bet. Even after elimination, 78% will continue betting.
- Live betting and multi-betting behavior. 77% plan to bet live during the tournament. For 33%, this is the preferred format, while 44% combine pre-match and live betting.
- Push notifications dominate communication. 38% prefer push notifications as their main communication channel, far ahead of email, which is preferred by only 14%.
- The World Cup as an engagement accelerator. 91% will continue betting on football after the tournament. Among their preferred destinations, 72% will move to the Copa Libertadores, 62% to the UEFA Champions League, and 34% to the Premier League.
- Use of multiple betting operators. 65% plan to use two or more platforms during the tournament. The main selection criteria are ease of use (59%), promotions (52%), and a trusted, familiar platform (46%).
“This is one of the most engaged sports betting audiences in the world. Nearly nine in ten Latin American bettors will follow the World Cup through betting and remain active year-round, mobile-first, and demanding personalization, not generic promotions.
Operators that succeed in LATAM will be those able to match this level of intensity with equally precise communication.
This is what Positionless Marketing enables,” said Optimove Founder and CEO Pini Yakuel.
To the full report here.

Optimove
Optimove is the creator of the Positionless Marketing concept and the #1 player engagement platform for iGaming and sports betting operators.
Positionless Marketing frees marketing teams from fixed-role limitations, empowering every marketer to execute any task instantly and independently.
Positionless Marketing has been proven to improve campaign efficiency by 88%, enabling marketing teams to drive more personalized engagement with existing customers.
For the second consecutive year, Optimove was named a Visionary in the Gartner Magic Quadrant for Multichannel Marketing Hubs, recognized for its AI-driven decisioning, prescriptive insights, and ability to orchestrate thousands of real-time personalized campaigns across channels.
AI-driven marketing is a hallmark of Optimove’s leadership.
By embedding AI directly into its platform since 2012, Optimove helped establish today’s Positionless Marketing standard.
Its platform includes Optimove Engage and Orchestrate for cross-channel campaign decisioning and orchestration; Optimove Personalize, a digital personalization engine; and Optimove Gamify, a loyalty and gamification platform.
Today, its full AI-powered suite is at the forefront of enabling marketers to streamline workflows from insight to creation and optimization.
Optimove delivers industry- and use-case-specific solutions for leading consumer brands worldwide.
Optimove insights
Optimove Insights is Optimove’s analytics and research arm, dedicated to delivering valuable market insights and data-driven research to empower B2C businesses.
The post Optimove report reveals: 86% of Latam plan to bet on the FIFA World Cup 2026 appeared first on Americas iGaming & Sports Betting News.
apuestas deportivas
OKTO destaca el crecimiento de nuevos apostadores en Argentina rumbo al Mundial 2026
La Copa Mundial de la FIFA 2026 se perfila como el mayor evento de apuestas que la industria haya visto, no solo por el formato ampliado del torneo, sino porque el perfil del apostador ha cambiado fundamentalmente desde Qatar 2022.
Una encuesta ealizada por OKTO PAYMENTS, el proveedor líder de servicios de pago diseñado para el comercio digital de alto rendimiento, revela que la próxima ola de crecimiento de las apuestas en Argentina estará impulsada por usuarios casuales, primerizos y altamente sensibles a la experiencia, lo que genera tanto una gran oportunidad de adquisición como un importante desafío operativo para los operadores de iGaming.
En 2022, la Copa del Mundo se disputó durante la madrugada y las primeras horas de la mañana en los husos horarios sudamericanos, con transmisiones concentradas en la televisión lineal y un mercado de apuestas fragmentado donde las transferencias bancarias y las tarjetas de crédito eran los métodos de pago dominantes.
En 2026, los partidos se emitirán en horario prime time, con cobertura multiplataforma y alianzas oficiales con YouTube y TikTok.
El impacto comercial de este año podría ser significativo. Según un estudio del banco multinacional británico Barclays, el Mundial de Qatar 2022 generó 35.000 millones de dólares en apuestas deportivas. Esta cifra fue un 65 % superior a la registrada en Rusia 2018.
Las proyecciones para 2026 son, naturalmente, aún mayores, según los analistas de mercado.
Este crecimiento se está produciendo en toda la región, aunque a diferentes velocidades: mientras Brasil reguló el sector e implementó sus normativas en 2025, Argentina ha avanzado de forma más gradual en la creación de marcos legales para las apuestas deportivas.
Sin embargo, según la encuesta, el cambio más importante podría venir del comportamiento del consumidor, incluso más allá del aspecto regulatorio.
Casi la mitad de los consumidores encuestados en la región (43,8%) afirma que normalmente no realiza apuestas, pero planea hacer una excepción durante el Mundial.
Este apostador ocasional es predominantemente femenino, ya que el 57% de las mujeres encuestadas indicó que solo apostará durante el torneo, y además tiende a tener más de 35 años.
Cuanto mayor es el grupo etario, mayor es la proporción de consumidores que planea apostar exclusivamente durante la Copa del Mundo: entre los mayores de 56 años, la cifra alcanza el 57,1%.
“La Copa del Mundo crea un entorno completamente diferente para la adquisición de usuarios por parte de los operadores”, afirma André Boesing, gerente general de OKTO para el Cono Sur.
“Una gran parte del volumen de apuestas en 2026 provendrá de usuarios que interactúan con una plataforma de apuestas deportivas por primera vez.
Evaluarán toda la experiencia de la plataforma —registro, velocidad de depósito, verificación y retiros— en cuestión de segundos”.
Un fan argentino sabe exactamente lo que significa ganar algo que parecía perdido.
En los últimos 40 minutos de la final del Mundial 2022, Argentina ganó, sufrió el empate, volvió a ponerse arriba y nuevamente empate, incluso estuvo cerca de perderlo (de no ser por aquella atajada salvadora del arquero argentino).
Luego llegaron los penales, más de 20 minutos de tensión, y el alivio solo llegó con el penal final de Montiel. Ese día, nadie apagó el televisor. Nadie se fue.
El resultado valió cada segundo de sufrimiento.
Cobrar una apuesta ganadora también vale la pena, pero ahí termina la tolerancia.
Ese jugador que acaba de vivir toda esa intensidad no quiere atravesar otro proceso que lo haga esperar. Cada minuto de demora para retirar sus ganancias se convierte en el punto máximo de frustración con la plataforma.
La encuesta también destaca la creciente importancia del comportamiento de apuestas en tiempo real. Casi la mitad de los encuestados (42,3%) afirma que espera momentos clave durante el partido —como penales, revisiones VAR o tarjetas rojas— antes de realizar una apuesta.
Al mismo tiempo, más de un 50% asegura que planea apostar por Argentina independientemente de las cuotas, generando picos altamente predecibles de tráfico y volumen de transacciones durante los partidos de la selección nacional.
Esto reduce significativamente la ventana operativa para los operadores.
Es poco probable que un apostador que reacciona a un evento en vivo espere largos procesos de KYC, depósitos demorados o experiencias lentas de retiro.
El impulso emocional del partido queda directamente ligado al rendimiento de los pagos.
Los fanáticos pueden tolerar esperar el anuncio de una alineación o el desenlace dramático de un partido.
Lo que no tolerarán es esperar para acceder a sus ganancias.
El aumento esperado en la actividad de apuestas también trae consigo un desafío paralelo.
Más del 70% de los operadores encuestados reporta incrementos significativos en el riesgo de fraude durante grandes eventos deportivos, y alrededor del 40% cree que este riesgo será aún mayor durante el Mundial 2026.
La llegada masiva de nuevos usuarios sin historial previo en las plataformas incrementa ese riesgo y, al mismo tiempo, vuelve más críticos los procesos de verificación, ya que los apostadores ocasionales tienen poca tolerancia hacia procedimientos de onboarding extensos.
Casi la mitad de los operadores reconoce que la fricción en estos procesos perjudica activamente las tasas de conversión.
Mientras los operadores se preparan para el ciclo de la Copa Mundial 2026, los resultados refuerzan la creciente importancia de contar con infraestructuras de pago capaces de soportar depósitos y retiros en tiempo real, onboarding sin fricciones, prevención inteligente de fraude y un rendimiento resiliente de las transacciones durante los momentos de mayor demanda de apuestas.
Andre Boesing, gerente general de OKTO para el Cono Sur, afirmó: “La Copa Mundial 2026 no solo será más grande en cantidad de partidos.
También traerá un tipo de usuario que el mercado de apuestas nunca había visto a esta escala: alguien que abrirá una cuenta en una plataforma por primera vez, probablemente durante el entretiempo, desde su celular y sin ninguna paciencia para procesos burocráticos.
Nuestra investigación muestra que alrededor del 40% de los que normalmente no apuestan planea hacer una excepción durante el mundial. Eso cambia por completo lo que la infraestructura necesita ofrecer”.
OKTO PAYMENTS apoya a los comercios con capacidades integradas de pagos, tesorería, banca y liquidez, diseñadas para ayudar a los operadores a maximizar la conversión, simplificar operaciones y escalar de manera confiable durante eventos deportivos globales de alta demanda y más allá.
The post OKTO destaca el crecimiento de nuevos apostadores en Argentina rumbo al Mundial 2026 appeared first on Americas iGaming & Sports Betting News.
Agreggator
Alea expands global content offering through partnership with FAZI
The leading iGaming aggregator Alea has announced a new partnership with FAZI, the internationally recognized gaming provider with more than 30 years of experience delivering casino entertainment across more than 60 markets worldwide.
Through this collaboration, FAZI’s portfolio of nearly 300 games will become available to Alea’s global operator network through a single API integration, supporting the company’s expansion across regulated markets in Latin America, Africa, and Europe.
The agreement brings a selection of FAZI’s best-performing titles to the Alea platform, including Wild Hot 40, Golden Crown, Wild Hot 40 Free Spins, Very Hot 5, and Wild Hot 40 Blow.
“We’re happy to welcome FAZI to the Alea platform,” said Eduard Verdaguer, Partnerships Manager at Alea.
“They have a strong portfolio with games that already perform well in different markets, and we’re looking forward to making their content available to our operators.”
“Alea’s strong operator network makes them a valuable partner in scaling our distribution globally,” said Bojan Mitic, CEO of FAZI.
“This collaboration allows us to reach new markets more efficiently and strengthen our position across key regions.”
The partnership further expands the range of content available through Alea’s aggregation platform, giving operators access to a wider variety of games through a single integration while continuing to simplify distribution across global markets.
Alea
Alea is a leading iGaming aggregator, offering a customizable platform that provides operators worldwide with seamless access to over 23,000 games from 170+ top-tier providers through a single API integration.
Known for its innovative technology, Alea simplifies the integration journey and delivers a flexible, scalable solution designed to enhance game variety, player experience, and operational efficiency.
Alea is highly committed to a security-first infrastructure, ensuring reliability and trust at every level.
In addition to game aggregation, Alea has introduced Alea Pay, an exclusive payment gateway that further optimizes financial transactions.
With a strong focus on security, compliance, and ongoing support, Alea continues to empower operators with cutting-edge tools to thrive in the evolving iGaming market.
The post Alea expands global content offering through partnership with FAZI appeared first on Americas iGaming & Sports Betting News.
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