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Casino Guru’s complaint data reveals scope of UK players gambling at unlicensed websites
The Gambling Commission’s recent calls for evidence and views from the industry and the public regarding upcoming changes to Great Britain’s gambling regulation has seen a number of professionals emphasize the potential rise of black-market gambling as a consequence of tightening regulations.
These claims have been largely backed up by a PwC report, which estimates the number of UK online gamblers using unlicensed operators to have more than doubled from 2018 to 2020, from c.210,000 to c.460,000 gamblers.
Later on, UK gambling firms have been accused of exaggerating the scale of black-market gambling in an attempt to influence the GC’s decision to introduce tougher regulations. The GC’s chief executive Neil McArthur commented that the report delivered by PwC is not consistent with their intelligence picture and lacked any evidence to show an increase in illicit betting. He added that GC’s own evidence suggests that the impact may be being exaggerated.
Simon Vincze, Casino Guru’s Responsible Gambling Projects Manager, has been keeping up with the heated discussion taking place in British media and looked into their data on player complaints to get an idea about the scope of the issue: “I understand the need for regulation in the gambling market and its usefulness in keeping children and vulnerable players safe. It’s something I deeply believe in and work towards in my position as well. However, it didn’t seem right to me to just disregard the negative effects of tightening regulations altogether.”
Casino Guru operates a casino dispute mediation service, in which players can complain about any online casino if they feel to have been mistreated, regardless of its license, and get assisted for free. After looking into their data, Simon discovered 666 complaints submitted by players from the UK, of which 145 is about casinos with a license from GC and 521 is about casinos without it. This means that 78% of all complaints submitted by UK players have been about operators without a GC license.
“Of course, this doesn’t mean that 78% of UK players gamble at foreign websites. Because of the generally lower quality of service and reputation of these operators, it can be expected that these players will run into issues more often, resulting in a higher proportion of players submitting public complaints. However, it is also a clear sign that there are UK players gambling at casinos without a GC license, and that there is quite a lot of them,” Simon commented on this data.
He also compared the British situation to what has happened in Sweden: “When gambling regulations get more restrictive, an increased proportion of players usually start looking for unlicensed operators to avoid those regulations. Sweden is a great example of this, where 40% of casino players and 34% of sports betters gamble on unlicensed websites or would consider doing so in future, according to a study published back in April 2020. Taking a look at Google search data, there has been a major increase in Swedish players actively looking for unlicensed casinos since introducing the country’s gambling regulations with a strong focus on player safety.”
“With tighter regulations being introduced in Great Britain, the GC should be aware of the possibility of an increasing number of British punters actively looking for unlicensed sites in attempts to avoid the strict regulations. These players then gamble on foreign websites without the strict limits present at UK-licensed ones, ending up more susceptible to problematic gambling habits as a result of lower responsible gambling standards of some foreign operators, on top of other negative qualities that can be present at these websites.”
Data from the PwC report suggests that 4,5% of UK players gamble at foreign websites, while 78% of all complaints submitted to Casino Guru by UK players are related to these foreign websites.
Simon commented: “Combining this data would suggest that 4,5% of players are responsible for 78% of all casino complaints, which would signify a huge imbalance. Of course, the numbers are based on different data and there may be other factors in play, but I think that the imbalance is there, and has to do with the fact that players gambling on foreign websites simply run into issues more often. These can range from unclear bonus terms and bad implementation of responsible gambling features all the way to unscrupulous casinos outright scamming players.”
“If an increasing number of players leave the regulated market and go for foreign alternatives, they may be subject to a higher risk of developing problem gambling and losing money to foreign websites, some of which can have unscrupulous tendencies. This seems like a good enough reason to seriously consider the risk of rising use of black-market gambling websites by UK players,” he added.
While the GC is examining evidence presented by stakeholders and working towards updated gambling regulation, it remains to be seen how the situation ends up being handled and what new rules get implemented. Only time will tell whether tighter regulation really does increase the use of black-market sites or not, and whether the benefits will outweigh possible drawbacks.
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Altenar
Altenar powers Gran Fondo Isle of Man in 2026
Altenar, a global leader in sportsbook technology is sponsoring Gran Fondo Isle of Man as title sponsor for the 2026 event, which returns with a refreshed format.
Taking place on July 25-26, this year’s festival embraces the growing popularity of off-road cycling, introducing dedicated gravel and cross-country mountain bike events alongside participation rides designed for cyclists of all ages and abilities.
Based in Ramsey, the weekend culminates with the flagship 100 km races, which take riders across some of the Isle of Man’s most spectacular landscapes before finishing in Port Erin.
The partnership reflects Altenar’s commitment to supporting sport and the local community on the Isle of Man, where the company is headquartered.
Alongside its sponsorship of the Isle of Man Marathon and Half Marathon, backing Gran Fondo Isle of Man forms part of Altenar’s wider investment in initiatives that promote healthy lifestyles while showcasing the island to an international audience.
Elena Zhuli, Event’s Director at Altenar, said:
“We’re delighted to support Gran Fondo Isle of Man as it returns with an exciting new format for 2026. The event has built a fantastic reputation over the years by bringing together riders from around the world while celebrating everything that makes the Isle of Man such a unique place to cycle.
“As a company proudly based here, we’re pleased to continue supporting an event that encourages participation, strengthens the local community and showcases the island on the international stage.”
Since its launch, Gran Fondo Isle of Man has welcomed more than 8,000 participants from countries including Japan, Australia, South Africa and the USA, earning recognition as one of the British Isles’ leading participation cycling events.
The refreshed 2026 format builds on that legacy, combining gravel riding, cross-country mountain biking and family-friendly cycling experiences into a weekend that celebrates the island’s outstanding natural landscape.
The post Altenar powers Gran Fondo Isle of Man in 2026 appeared first on EE Gaming | Global iGaming & Tech Intelligence Hub.
casino
Infingame identifies why some casino promotions achieve 5x higher participation than others
Infingame, a leading aggregator in the iGaming industry, has revealed new operational insights into why some casino promotions significantly outperform others, with the strongest campaigns generating up to five times higher player participation compared to standard bonus-led activities.
According to Infingame, the gap between average and high-performing promotions is widening as operators move away from one-size-fits-all bonus campaigns and begin treating engagement as a data-led lifecycle strategy.
Based on aggregated observations across operator activity, Infingame found that campaigns built around segmentation, clear progression, time-sensitive mechanics, and real-time visibility consistently outperform static promotions. In some cases, segmented tournament and challenge-based campaigns delivered participation rates up to 5x higher than broad campaigns launched across an entire player base.
“The biggest difference is no longer the prize pool,” said Kateryna Korniienko, Promo Tool Manager at Infingame. “Operators often assume that a larger reward automatically means stronger participation, but our data shows that structure, timing, relevance, and visibility have a much greater impact on whether players actually join and return.”
Infingame notes that traditional casino promotions often underperform because they are too broad, too passive, or disconnected from player behaviour. A campaign offering the same reward to new, active, VIP, and lapsed players may reach a large audience, but it rarely creates the same level of response as a campaign tailored to specific player groups.
The strongest-performing promotions usually share four key characteristics. First, they are built around clear player segments. Campaigns targeted at specific groups, such as new depositors, high-frequency players, VIPs, or dormant users, tend to generate higher participation because the mechanic matches the player’s stage in the lifecycle. For example, a reactivation campaign designed for lapsed users requires a very different structure from a leaderboard aimed at competitive regular players.
Second, successful promotions create visible progress. Players are more likely to continue participating when they can track their position, progress, or remaining steps. This is one of the reasons tournaments, missions, and challenges often outperform static cashback or free spin offers. They create a reason to return during the campaign period, not just claim a reward once.
Third, high-performing campaigns use urgency carefully. Shorter campaign windows, Happy Hours, limited-time multipliers, and event-based mechanics can create sharper engagement peaks when used with the right audience. Infingame has observed that time-limited campaigns can increase repeat activity by 30-45% compared to open-ended promotions, particularly when paired with personalised communication.
Fourth, reward relevance matters more than reward size. Operators frequently overinvest in prize pools without adjusting the mechanic to the player segment. Infingame’s observations show that smaller but better-targeted rewards can often deliver stronger cost-per-engagement performance than larger generic campaigns.
“Promotions are becoming much more operationally sophisticated,” Kateryna Korniienko added. “The best operators are not simply launching a tournament or giving out free spins. They are asking who the campaign is for, what behaviour they want to influence, how long the campaign should run, and which reward makes sense for that player group.”
Infingame also identified a growing divide between operators that analyse campaign performance after launch and those that still evaluate promotions mainly by total participation or bonus cost. More advanced operators are now tracking repeat participation, session continuity, reactivation rate, cost per engaged player, and post-campaign retention.
This shift is changing how promotional tools are used across the industry. Tournaments are increasingly being applied not only as acquisition tools, but also as instruments for retention, reactivation, VIP engagement, and content discovery. Challenges and missions are also gaining traction because they allow operators to guide players through specific behaviours, such as trying new games, returning during low-activity periods, or engaging with selected content categories.
Infingame believes the next stage of casino promotion will be defined by flexibility and precision rather than volume. Through its aggregation platform and engagement tools, Infingame enables operators to design customised tournaments, challenges, and promotional campaigns across different player segments, markets, and content categories.
About Infingame
Infingame is a leading game aggregator built to help operators move faster and scale smarter. Through a single API integration, the platform gives access to a portfolio of over 16,000 games from more than 150 providers, allowing partners to launch quickly without dealing with multiple integrations.
Delivered via a single API, Infingame offers unparalleled technical excellence, the industry’s fastest spin times, exclusive tournaments and strategic partnerships with top-tier operators in North America, LatAm and beyond. Spanning a portfolio of slots, crash games, sweepstakes and live casino, book a demo via the LinkedIn page, website or at [email protected].
The post Infingame identifies why some casino promotions achieve 5x higher participation than others appeared first on EE Gaming | Global iGaming & Tech Intelligence Hub.
Amusnet
Shiny Crystals’ Launch Marks Amusnet’s First Step into Instant Games
Amusnet enters the world of instant games with Shiny Crystals, a fast-paced experience that blends strategic decision-making, flexible gameplay and rising anticipation into an exciting new format. Designed with a mobile-first approach, this innovative release invites players to uncover sparkling Crystals, avoid hidden Mines and decide exactly how far they are willing to push their luck.
Set on a concealed grid filled with valuable Crystals and dangerous Mines, Shiny Crystals puts every decision in the player’s hands. Each Crystal uncovered increases the current multiplier, creating a constant balance between risk and reward. The longer the journey continues, the greater the potential grows – but one hidden Mine can bring the round to an instant end, making every choice count.
One of the game’s defining features is its flexible risk system. Before each round, players can select how many Mines will be hidden across the grid, tailoring the gameplay to their preferred level of challenge. Whether opting for a cautious approach or embracing higher-risk strategies, every session offers a different path and fresh possibilities.
Adding another layer of excitement is Crystal Rush, a dynamic time-based feature that activates after uncovering three Crystals in quick succession. Once triggered, consecutive Crystal discoveries award additional multiplier boosts, rewarding quick thinking and confident decisions with even greater momentum.
For players who enjoy a more tactical experience, the Defuse Engine introduces a unique strategic mechanic. Before revealing a tile, players can view its Clarity Score, providing valuable insight into the potential risk before making their next move. When circumstances demand it, the grid can also be reshuffled, creating new opportunities and encouraging thoughtful decision-making throughout every round.
Combining intuitive gameplay, customisable risk levels and innovative mechanics, Shiny Crystals marks an exciting milestone as Amusnet’s very first instant game. Fast, engaging and built around meaningful player choice, it delivers a fresh gaming experience where every revealed Crystal brings new possibilities – and every decision could uncover something extraordinary.
The post Shiny Crystals’ Launch Marks Amusnet’s First Step into Instant Games appeared first on EE Gaming | Global iGaming & Tech Intelligence Hub.
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