Latest News

Casino Guru’s complaint data reveals scope of UK players gambling at unlicensed websites

Published

5 years ago

February 24, 2021

Reading Time: 3 minutes

The Gambling Commission’s recent calls for evidence and views from the industry and the public regarding upcoming changes to Great Britain’s gambling regulation has seen a number of professionals emphasize the potential rise of black-market gambling as a consequence of tightening regulations.

These claims have been largely backed up by a PwC report, which estimates the number of UK online gamblers using unlicensed operators to have more than doubled from 2018 to 2020, from c.210,000 to c.460,000 gamblers.

Later on, UK gambling firms have been accused of exaggerating the scale of black-market gambling in an attempt to influence the GC’s decision to introduce tougher regulations. The GC’s chief executive Neil McArthur commented that the report delivered by PwC is not consistent with their intelligence picture and lacked any evidence to show an increase in illicit betting. He added that GC’s own evidence suggests that the impact may be being exaggerated.

Simon Vincze, Casino Guru’s Responsible Gambling Projects Manager, has been keeping up with the heated discussion taking place in British media and looked into their data on player complaints to get an idea about the scope of the issue: “I understand the need for regulation in the gambling market and its usefulness in keeping children and vulnerable players safe. It’s something I deeply believe in and work towards in my position as well. However, it didn’t seem right to me to just disregard the negative effects of tightening regulations altogether.”

Casino Guru operates a casino dispute mediation service, in which players can complain about any online casino if they feel to have been mistreated, regardless of its license, and get assisted for free. After looking into their data, Simon discovered 666 complaints submitted by players from the UK, of which 145 is about casinos with a license from GC and 521 is about casinos without it. This means that 78% of all complaints submitted by UK players have been about operators without a GC license.

“Of course, this doesn’t mean that 78% of UK players gamble at foreign websites. Because of the generally lower quality of service and reputation of these operators, it can be expected that these players will run into issues more often, resulting in a higher proportion of players submitting public complaints. However, it is also a clear sign that there are UK players gambling at casinos without a GC license, and that there is quite a lot of them,” Simon commented on this data.

He also compared the British situation to what has happened in Sweden: “When gambling regulations get more restrictive, an increased proportion of players usually start looking for unlicensed operators to avoid those regulations. Sweden is a great example of this, where 40% of casino players and 34% of sports betters gamble on unlicensed websites or would consider doing so in future, according to a study published back in April 2020. Taking a look at Google search data, there has been a major increase in Swedish players actively looking for unlicensed casinos since introducing the country’s gambling regulations with a strong focus on player safety.”

“With tighter regulations being introduced in Great Britain, the GC should be aware of the possibility of an increasing number of British punters actively looking for unlicensed sites in attempts to avoid the strict regulations. These players then gamble on foreign websites without the strict limits present at UK-licensed ones, ending up more susceptible to problematic gambling habits as a result of lower responsible gambling standards of some foreign operators, on top of other negative qualities that can be present at these websites.”

Data from the PwC report suggests that 4,5% of UK players gamble at foreign websites, while 78% of all complaints submitted to Casino Guru by UK players are related to these foreign websites.

Simon commented: “Combining this data would suggest that 4,5% of players are responsible for 78% of all casino complaints, which would signify a huge imbalance. Of course, the numbers are based on different data and there may be other factors in play, but I think that the imbalance is there, and has to do with the fact that players gambling on foreign websites simply run into issues more often. These can range from unclear bonus terms and bad implementation of responsible gambling features all the way to unscrupulous casinos outright scamming players.”

“If an increasing number of players leave the regulated market and go for foreign alternatives, they may be subject to a higher risk of developing problem gambling and losing money to foreign websites, some of which can have unscrupulous tendencies. This seems like a good enough reason to seriously consider the risk of rising use of black-market gambling websites by UK players,” he added.

While the GC is examining evidence presented by stakeholders and working towards updated gambling regulation, it remains to be seen how the situation ends up being handled and what new rules get implemented. Only time will tell whether tighter regulation really does increase the use of black-market sites or not, and whether the benefits will outweigh possible drawbacks.

Latest News

WinSpirit Partners with The Digital Wellness Center to Support Player Well-Being

Published

36 minutes ago

April 1, 2026

Master Editor

For years, responsible gaming meant telling players to stop, but the industry is slowly learning that’s not enough. WinSpirit’s new partnership with The Digital Wellness Center takes a different angle. Instead of warnings, players get short mental breaks built into their sessions. These small pauses are designed to help users stay in control without killing the fun.

The Digital Wellness Center works at the crossroads of technology and mental health. They build tools that reduce mental overload and help people deal with digital products mindfully. Their approach is notably free of judgment, lecturing, and restrictions, just practical support that fits into how people actually behave online.

How It Works

Instead of restricting players, WinSpirit introduces mild wellness prompts. When a player has been active for a long period, they receive a short, friendly email. Not a warning, but just a reminder. It invites them to visit a dedicated page built by The Digital Wellness Center.

That page features a droodle, which is a quirky, abstract picture with no right or wrong answer. A droodle asks one question: what do you see? There’s no timer, no score, no right answer, but a brief cognitive shift, pulling the brain out of autopilot and into a different mode of thinking. Simple by design, effective by the same logic.

The idea is not to pull players away from the game, but rather to help them come back to it in a better, less impulsive state of mind. Most responsible gaming tools are built around one idea: less is more. Play less, spend less, log off sooner. WinSpirit is working from a different premise: that the mental state of the player is what affects the decisions. Short, intentional breaks are designed to come back calmer, more in control, and less reactive. It’s not about limiting the player. It’s about managing the moment.

Initiative Highlights

The partnership rolls out over two months in structured communication waves, reaching players at the moments that matter most: long streaks and high-frequency play, when the risk of impulsive decisions is the highest. From there, players are guided to co-branded wellness landing pages meant for slowing down without switching off.

The tools themselves are intentionally light. Doodle activities shift the brain into slower thinking, quick self-check surveys, and light mental reset games. The kind of break you might actually take.

Early Results

Early results from the first outreach wave point to real interest. Players opened the emails, clicked through to wellness content, and completed the self-checks. Some users returned for a second interaction without being prompted. The response reflects less a surprise and more a gap finally being addressed.

That readiness connects to a broader shift in how WinSpirit operates. The platform’s AI-powered support already processes more than half of its 50,000+ monthly player requests, with part of its function used to detect behavioral patterns before they develop into problems. The wellness partnership extends that logic further — from reactive support to something closer to prevention.

Industry Recognition

The approach is starting to get noticed beyond the platform itself. When Casino Guru put WinSpirit forward for Rising Star in Responsible Gambling, it reflected something bigger than one platform’s initiative. It is an early signal that the industry is beginning to recognize a shift from compliance-driven messaging to well-being built into the product. This isn’t a niche experiment but a direction the broader market is moving toward.

For WinSpirit, this partnership is not a one-off. It is part of a wider message that responsible gaming and fun can work together. When you genuinely care for a player’s state of mind, that is good product design. Supporting player well-being ultimately improves trust and long-term engagement.

The goal was never to play less. It was always to play better. A player who feels cared for trusts the platform, and that’s what the industry has mostly been missing.

Latest News

Kate Chambers for Slotegrator: how to cut through the noise in iGaming

Published

47 minutes ago

April 1, 2026

Master Editor

Today’s iGaming leaders must contend with a vast amount of data, analysis, and industry news while making swift, informed strategic decisions. Kate Chambers, Founder of The Gaming Boardroom and former Director at Clarion Gaming, has been helping industry leaders navigate this complexity for years. Slotegrator spoke with her about bridging the gap between analysis and decision-making, leveraging the power of AI, and why building the right relationships is just as important as having the right tools.

Kate Chambers’ decades of leadership, including building ICE into one of the most influential iGaming events, reflect her emphasis on practical value. “The biggest lesson for me was that people don’t come for content; they come for confidence. Whether it’s a conference or a professional platform, what people are really looking for is the feeling that they understand what’s happening, they know what to do next, and they won’t be caught off guard,” she explains.

Kate highlights that AI is quietly changing the industry — not through flashy features for customers, but by making robust operations more efficient. She says, “The operators who are benefiting most are those using AI to reduce the cognitive load on their teams.” AI tools that filter, summarise, and flag what matters are changing how decisions are made, from compliance monitoring to gathering market intelligence.

Kate also emphasizes that technology alone isn’t enough. According to her, the business relationships and professional networks remain critical: “The most powerful combination right now is sustained digital presence, being visible where operators go when they need answers, plus selective, high-quality in-person moments. Neither alone is enough,” she notes.

Looking ahead, Kate identifies key trends shaping iGaming: increasing regulatory complexity, more proactive approaches to responsible gambling, and a growing need for leaders who can help their teams navigate change without losing strategic focus.

Read the full interview to learn from Kate Chambers’ experience and perspectives on cutting through noise, leading with confidence, and executing strategy in a rapidly changing iGaming industry.

Get in touch with Slotegrator to learn practical ways to accelerate your growth.

ABOUT THE COMPANY

Since 2012, Slotegrator has been one of the iGaming industry’s leading software and business solution providers for online casino and sportsbook operators.

The company’s main focus is software development and support for online casino platforms, as well as the integration of game content and payment systems.

The company works with licensed game developers and offers a vast portfolio of casino content: slots, live casino games, poker, virtual sports, table games, lotteries, casual games, and data feeds for betting.

Slotegrator also provides consulting services in gambling license acquisition and business incorporation.

Arkansas

CATALIST SPORTS SECURES NEW SUPPLIER LICENSES IN ARKANSAS AND NEBRASKA

Published

50 minutes ago

April 1, 2026

Wladimir P.

catalist-sports-secures-new-supplier-licenses-in-arkansas-and-nebraska

Catalist Sports, a licensed supplier of sports betting content to the regulated U.S. market, has strengthened its North American presence with newly secured supplier licenses in Arkansas and Nebraska, alongside fresh applications submitted in Ontario and Alberta, Canada.

Arkansas is expected to see significant growth in its regulated sports betting market, with major operators such as DraftKings and FanDuel set to enter in March 2026. Alongside this, Catalist Sports has also successfully obtained a supplier license in Nebraska, further extending its reach across key U.S. jurisdictions.

Following its recent approval in Missouri—the latest state to regulate online gambling—Catalist Sports is now licensed in 30 U.S. jurisdictions, with Canadian expansion expected to follow pending approvals.

These developments reinforce the company’s commitment to delivering compliant, high-quality betting content and services across regulated markets in both the U.S. and Canada.

“Securing licenses in new jurisdictions and strengthening our regulatory position is essential to supporting our operator partners,” said James Monk, Vice President and General Manager of Catalist Sports. “Arkansas represents an exciting opportunity, particularly as major brands prepare to enter the market. Combined with our Nebraska license and Canadian applications, we are well positioned to deliver scalable, compliant, and differentiated services.”

Catalist Sports’ continued expansion supports its broader strategy of providing operators with premium data, live streaming, and advanced trading capabilities, helping to drive in-play engagement, product innovation, and long-term growth.

The company distributes official data and live streaming rights from a wide portfolio of events to licensed U.S. sportsbooks, including leading tennis competitions such as the Australian Open, ITF World Tour, Davis Cup, and Billie Jean King Cup, alongside coverage across soccer, basketball, and ice hockey to power year-round betting engagement.

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