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Casino Guru’s complaint data reveals scope of UK players gambling at unlicensed websites

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The Gambling Commission’s recent calls for evidence and views from the industry and the public regarding upcoming changes to Great Britain’s gambling regulation has seen a number of professionals emphasize the potential rise of black-market gambling as a consequence of tightening regulations.

These claims have been largely backed up by a PwC report, which estimates the number of UK online gamblers using unlicensed operators to have more than doubled from 2018 to 2020, from c.210,000 to c.460,000 gamblers.

Later on, UK gambling firms have been accused of exaggerating the scale of black-market gambling in an attempt to influence the GC’s decision to introduce tougher regulations. The GC’s chief executive Neil McArthur commented that the report delivered by PwC is not consistent with their intelligence picture and lacked any evidence to show an increase in illicit betting. He added that GC’s own evidence suggests that the impact may be being exaggerated.

Simon Vincze, Casino Guru’s Responsible Gambling Projects Manager, has been keeping up with the heated discussion taking place in British media and looked into their data on player complaints to get an idea about the scope of the issue: “I understand the need for regulation in the gambling market and its usefulness in keeping children and vulnerable players safe. It’s something I deeply believe in and work towards in my position as well. However, it didn’t seem right to me to just disregard the negative effects of tightening regulations altogether.”

Casino Guru operates a casino dispute mediation service, in which players can complain about any online casino if they feel to have been mistreated, regardless of its license, and get assisted for free. After looking into their data, Simon discovered 666 complaints submitted by players from the UK, of which 145 is about casinos with a license from GC and 521 is about casinos without it. This means that 78% of all complaints submitted by UK players have been about operators without a GC license.

“Of course, this doesn’t mean that 78% of UK players gamble at foreign websites. Because of the generally lower quality of service and reputation of these operators, it can be expected that these players will run into issues more often, resulting in a higher proportion of players submitting public complaints. However, it is also a clear sign that there are UK players gambling at casinos without a GC license, and that there is quite a lot of them,” Simon commented on this data.

He also compared the British situation to what has happened in Sweden: “When gambling regulations get more restrictive, an increased proportion of players usually start looking for unlicensed operators to avoid those regulations. Sweden is a great example of this, where 40% of casino players and 34% of sports betters gamble on unlicensed websites or would consider doing so in future, according to a study published back in April 2020. Taking a look at Google search data, there has been a major increase in Swedish players actively looking for unlicensed casinos since introducing the country’s gambling regulations with a strong focus on player safety.”

“With tighter regulations being introduced in Great Britain, the GC should be aware of the possibility of an increasing number of British punters actively looking for unlicensed sites in attempts to avoid the strict regulations. These players then gamble on foreign websites without the strict limits present at UK-licensed ones, ending up more susceptible to problematic gambling habits as a result of lower responsible gambling standards of some foreign operators, on top of other negative qualities that can be present at these websites.”

Data from the PwC report suggests that 4,5% of UK players gamble at foreign websites, while 78% of all complaints submitted to Casino Guru by UK players are related to these foreign websites.

Simon commented: “Combining this data would suggest that 4,5% of players are responsible for 78% of all casino complaints, which would signify a huge imbalance. Of course, the numbers are based on different data and there may be other factors in play, but I think that the imbalance is there, and has to do with the fact that players gambling on foreign websites simply run into issues more often. These can range from unclear bonus terms and bad implementation of responsible gambling features all the way to unscrupulous casinos outright scamming players.”

“If an increasing number of players leave the regulated market and go for foreign alternatives, they may be subject to a higher risk of developing problem gambling and losing money to foreign websites, some of which can have unscrupulous tendencies. This seems like a good enough reason to seriously consider the risk of rising use of black-market gambling websites by UK players,” he added.

While the GC is examining evidence presented by stakeholders and working towards updated gambling regulation, it remains to be seen how the situation ends up being handled and what new rules get implemented. Only time will tell whether tighter regulation really does increase the use of black-market sites or not, and whether the benefits will outweigh possible drawbacks.

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Games Global pays £3.15m in King Millions jackpots to three William Hill players

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Games Global said it awarded more than £3.15 million in progressive jackpot prizes to three William Hill players during May, with each prize exceeding £1 million. The supplier announced the results on 15 June 2026.

According to Games Global, the three wins came on its King Millions™ network: two were on Bass Cash Deluxe King Millions™, developed by Alchemy Gaming, and the third was on All For One Studios’ Coin Collect: Piggy Patrons™ King Millions™.

Games Global said the May results contributed to a record month across its progressive jackpot networks, paying out more than £11 million across over 77,000 jackpot wins.

Ofir Gal-Mor, Senior Vice President of Customer Experience & Innovation at Games Global, said: “Games Global’s progressive networks continue to set industry benchmarks for jackpot content, and the three prizes awarded to William Hill players spotlight the quality and potential of King Millions™. Congratulations to each of them, and to every player who received one of 77,000 jackpots in May.”

Nicky Jones, Head of Gaming Retention at William Hill, added: “Providing customers with engaging and entertaining gaming experiences remains a key focus for William Hill, and Games Global’s jackpot content continues to be a popular part of that offering. We’re delighted to see three players enjoy huge jackpot wins during May, and hope there is more to come!”

The post Games Global pays £3.15m in King Millions jackpots to three William Hill players appeared first on EE Gaming | Global iGaming & Tech Intelligence Hub.

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RubyPlay launches slots on Fanatics Casino in New Jersey

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RubyPlay has partnered with Fanatics Casino to launch a selection of its online casino games on the operator’s New Jersey platform, the supplier said on 15th June 2026.

The rollout in the Garden State includes Mad Hit® Mr Coin, Immortal Ways® Magic Gems, and Mad Hit® Diamonds. RubyPlay said New Jersey remains a key part of its North American growth strategy, following its initial entry into the state in early 2025.

Dima Reiderman, CCO at RubyPlay, said: “Partnering with Fanatics Casino is a prime example of how we are growing in North America with tier-one brands. Expanding in New Jersey, where we first launched in the US, makes this a particularly meaningful step and reinforces our commitment to building long-term, high-value operator relationships in key regulated markets.

“Our approach is centred around a layered content ecosystem, built to support sustained engagement and performance over time. For operators like Fanatics Casino, this means access to a broader and more flexible content strategy, shaped by multiple studios, including Koala Games, Mad Hat Games, xSlots and Firerose, each focused on specific markets and audiences. As the North American market continues to evolve, that adaptability is becoming increasingly important, and partnerships like this highlight how our model is resonating with leading brands.”

Kieron Shaw, Sr. Manager, Casino Content for Fanatics Betting and Gaming added: “RubyPlay’s studio-led model provides a framework for deeper, longer-term player engagement, which is exactly what we are looking to achieve as we continue to build out our offering. Bringing renowned series like Mad Hit® and Immortal Ways® to our New Jersey customers is an exciting step, and we see strong potential in the partnership moving forward.”

Fanatics Casino is available only in Michigan, New Jersey, Pennsylvania and West Virginia, according to the company.

The post RubyPlay launches slots on Fanatics Casino in New Jersey appeared first on EE Gaming | Global iGaming & Tech Intelligence Hub.

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N1 Faces Polina Bogatko — Performance vs Partnership

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What matters more in affiliate marketing: performance or partnerships? At first glance, the answer seems obvious. But in reality, one rarely exists without the other. Sustainable growth is built on trust, transparent communication, and a shared commitment to moving forward together.

In this new edition of N1 Faces, Polina Bogatko, Affiliate Manager at N1 Partners, shares how she quickly found her place in the industry, why stress management remains one of the most underrated skills in affiliate marketing, and what truly separates a strong partnership from just good cooperation.

How did you get into affiliate marketing, and when did you realise this was the industry you wanted to grow in?

I entered affiliate marketing from an Account Manager position. It was a completely new industry for me, so I set myself an ambitious goal: to dive in as quickly as possible and understand how everything worked.

I spent a lot of time diving into industry content, watching interviews, talking to colleagues, and absorbing new knowledge every day. Within just a month, I had grown into the Affiliate Manager role.

That was the moment I realised I had found the right industry for me. I enjoy the combination of analytics and communication, the challenge of solving complex problems, and the opportunity to work with different people. I’ve also always loved starting from scratch and pushing myself beyond my comfort zone – those challenges are what keep me motivated.

What brought you to N1 Partners, and why did the opportunity seem so attractive?

I’ve always been drawn to companies where you’re not just completing tasks but continuously learning and growing. When the opportunity to join N1 Partners came up, I was immediately impressed by the strength of the team, the business scale, and the company’s reputation within the industry.

What stood out most was the culture. Initiative, expertise, and professional growth are genuinely valued here, and that’s exactly the kind of environment where I wanted to build a long-term career.

Looking back at the start of your career, what turned out to be completely different from your expectations? And what advice would you give yourself during your first month on the job?

At the beginning, I assumed affiliate marketing was all about moving fast and seeing results quickly if you worked hard enough.

In reality, every meaningful achievement is backed by consistent, systematic work. It takes time to fully understand a product, build trust with affiliates, and develop a real feel for the market.

If I could go back to my first month, I would tell myself one simple thing: don’t rush and don’t stress if everything doesn’t click immediately. Success in this industry isn’t about quick wins — it’s about consistency, patience, and showing up every day. The more comfortable you are with the learning process, the faster you’ll get where you want to be.

What changes in affiliate marketing do you consider the most significant over the past few years?

In iGaming, one of the biggest shifts has been the impact of AI on advertising platforms and on the way traffic moderation works

Facebook and Google have become much more precise in analysing user behaviour, creatives, and campaign setups, which has significantly affected both PPC and Facebook traffic acquisition.

A few years ago, scaling campaigns through proven approaches and rapid testing was relatively straightforward. Today, algorithms identify risky patterns much faster, accounts face stricter restrictions, and moderation standards continue to tighten.

As a result, traffic acquisition has become more expensive, while finding stable, scalable campaign setups requires far more resources and expertise.

On one hand, this has made life more challenging for affiliates. On the other hand, the industry has become more mature and professional. Today, the biggest winners are those who can analyse data deeply, test hypotheses methodically, and build long-term strategies rather than simply chasing volume.

What separates a truly strong partnership from simply good cooperation?

A strong affiliate partnership isn’t just about everything running smoothly. It’s about both sides being genuinely invested in achieving a shared outcome.

A great affiliate manager doesn’t simply reply to messages — they understand what’s happening with the traffic, identify growth opportunities, and help solve challenges when they arise. At the same time, successful affiliates don’t jump between offers every few days; they give campaigns enough time to optimise and reach their full potential.

Trust, commitment, and ongoing collaboration are the foundations of any lasting partnership.

Has there been a person, case study, or experience that significantly influenced the way you work with partners?

For me, that person was my first team lead, Vlad Chernov, Deputy Head of Affiliates.

He laid the foundation for how I approach affiliate management today.

One of the most valuable lessons he taught me was to evaluate traffic objectively, without emotions or bias, and rely on data and logic instead.

His communication style also had a huge impact on me. He always emphasised providing structured, actionable feedback rather than opinions or gut feelings.

Most importantly, he taught me not to be influenced by promises or pressure and to stay focused on actual performance.

What do you consider the most underrated part of an affiliate manager’s job?

Stress management. From the outside, the role may seem like a combination of chats and calls, but in reality, you’re constantly balancing the interests of partners, products, and internal performance expectations.

The industry moves incredibly fast, and maintaining a clear head during periods of pressure or fluctuating KPIs is essential.

This is one of those professions where long-term success depends not only on knowledge and experience but also on your ability to stay mentally resilient.

What mistakes most often prevent long-term relationships from developing?

One of the most common mistakes is avoiding difficult conversations.

Instead of discussing challenges openly and finding solutions together, people often stay silent with frustration building over time.

In long-term partnerships, that’s especially dangerous. Any uncertainty or lack of transparency quickly turns into distrust.

It’s always more effective to address issues openly, even when the conversation is uncomfortable, and work toward a solution together.

What helps you stay energised and avoid burnout in an industry that changes every single day?

Energetic affiliates give me a lot of motivation.

There are partners I regularly speak with through calls and chats, and those conversations are always dynamic and engaging.

We can laugh about industry situations, get frustrated by market challenges together, and then switch straight into problem-solving mode.

That combination of genuine human connection and shared focus on results helps me maintain momentum and avoid burnout.

If you had to describe your job in affiliate marketing without using the words “traffic”, “affiliate”, or “conversion”, what would you say?

I’d say it’s about turning chaos into a structured system. You communicate, analyze behavior, test different approaches, and identify what drives results.

It’s a mix of fast decision-making, constant interaction, and the ongoing belief that every process can be improved by optimizing the right details.

If you weren’t in iGaming…?

I would probably move into events or project management. I enjoy fast-paced environments where you have to bring people, tasks, and deadlines together into a system that works. Events offer excitement and constant decision-making in real time, while project management provides more structure and process control — but both come with the same sense of ownership and responsibility for the final outcome. What attracts me in both fields is the combination of organization, accountability, and measurable results.

TOP-3 

Which qualities do you value most in partners?

  1. Deep expertise
  2. Flexibility
  3. Responsiveness

Which skills are most important for an Affiliate Manager today?

  1. Analytical thinking
  2. Ability to adapt to new rules and changing conditions
  3. Negotiation skills

Which tools or habits can you not imagine your workday without?

  1. A calculator 🙂
  2. My personal Telegram notes chat where I keep everything important
  3. Affiliate launch pings!

Blitz 

New affiliate or growing with an existing one?

Growing and scaling existing partnerships.

Intuition or analytics?

Analytics.

Calls or messages?

Messages every day, calls once a week.

High volume or predictable results?

High volume with controlled quality.

Cooperate with N1 Partners!

For affiliates who value transparent communication, long-term collaboration, and hands-on support, strong partnerships start with a team that is genuinely invested in your growth.

Whether you’re looking for new scaling opportunities, tailored commercial terms, or a high-converting offer to test, Polina would be happy to discuss a potential partnership.

Become a partner

N1 Partners is a multi-brand affiliate platform and direct advertiser that brings together more than 14 casino and sportsbook brands. The company operates across Tier-1 markets and offers competitive commercial terms, including CPA payouts of up to €700 and RevShare of up to 55%.

With more than 14,000 affiliates worldwide, N1 Partners is trusted for its transparency, flexibility, and partnership-first approach. Long-term relationships, quality communication, and a shared focus on performance remain at the core of cooperating with the company.

The post N1 Faces Polina Bogatko — Performance vs Partnership appeared first on EE Gaming | Global iGaming & Tech Intelligence Hub.

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