Gambling in the USA
Casinos Across the U.S. Continue to Close as COVID-19 Spreads
More and more casinos across the United States are closing their doors as the nation goes into shutdown following the coronavirus outbreak.
Over the past few days, the rapid spread of the virus has forced millions of citizens to quarantine themselves at home. Offices, hotels, and venues across the country have had to cease operations, unclear when they can open again. The country is facing an economic crisis as a result and the gambling industry could be one of the worst-hit.
Both Wynn Resorts and MGM Resorts International shuttered their Las Vegas casinos last week. However, full-time employees have been given assurances that salaries will continue to be paid during the period. The move follows recommendations from the CDC to limit public gatherings to no more than 10 people.
Speaking to CNBC, Vegas-based race and sports manager Duane Colucci of Rampart Casino highlighted the industry’s struggle to prepare for such a situation. “It’s so hard to fathom. You can’t prepare for something like this, especially in the race and sportsbook industry,” she said. She hopes that work-from-home regulations will be relaxed to allow casinos to take bets online.
On the east coast, New Jersey Governor Phil Murphy has closed all casinos, bars, and restaurants in Atlantic City, rendering the popular gambling hub a ghost town.
A move online
Online gambling has managed to continue through the struggles largely unaffected, with many digital casinos accepting US players around the world. Virtual horse racing also continues to operate online, along with certain sporting events in less-affected countries like Mexico and Russia.
Sportsbooks across the country have begun taking bets on all-and-everything in an attempt to pick up the slack. For example, the popular Costa Rican-based betting site Bovada has even been taking bets on the maximum temperature in various U.S. cities.
Sports betting sites like FanDuel and DraftKings are investigating new events on which to take bets. They both took some bizarre wagers on last week’s U.S political debate, including the amount and frequency of Trump’s tweets. Some other online betting sites have come up with some questionable solutions, like hosting simulated versions of real-life sports events that have been canceled.
Across the pond in the United Kingdom, physical casinos are also feeling the pinch. However, with the UK’s more favorable online gambling regulations, many are surviving through their online partner sites. eSports, where players compete entirely online, is another industry that has garnered increased popularity. Many sports betting sites are now enticing players to redirect their bets to eSports as a way to mitigate lost revenue on real-life sports.
A drain on savings
While online gambling might solve the problem of social distancing that COVID-19 presents, it doesn’t solve the problem of dwindling capital in most households. The longer that citizens are kept away from their work, the less likely they are to spend their savings on unnecessary activities. While gambling may be a favorite past-time for many, risky investments tend to reduce significantly during times of crisis.
The overall casino and gambling industry will struggle to survive this outbreak if the lockdown continues for too long. According to the UK paper The Guardian, around 35 companies are currently investigating a COVID-19 vaccine. However, it’s an arduous process that involves several critical testing phases in order to gain regulatory approval.
Annelies Wilder-Smith of the London School of Hygiene and Tropical Medicine believes a COVID-19 vaccine will take at least 18 months to develop, under the best possible conditions. During that time there is no telling how far the virus could spread and how devasting the effects on the economy could be.
ADG
Arizona Department of Gaming Releases October Sports Betting Figures
Bettors in Arizona wagered approximately $791 million on sports in October of 2024, according to a new report by the Arizona Department of Gaming. This represents an approximate 22% increase when compared to October of 2023.
The state collected approximately $2.35 million in privilege fees in the month.
The post Arizona Department of Gaming Releases October Sports Betting Figures appeared first on Gaming and Gambling Industry in the Americas.
Betting Hero
Neosurf & Betting Hero to reveal results of their in-depth study into US online gambling and payment habits in exclusive two-part webinar series
Neosurf, the globally trusted provider of swift and secure cash-to-digital payment solutions, has announced it will be sharing the findings of a recent study into the online betting habits, preferences and frustrations of US players in an exclusive two-part webinar series beginning on January 14th.
Neosurf commissioned the research via Betting Hero – a leading US-based iGaming portal with expertise in casino, sports betting and DFS. The webinars will see Neosurf CEO Americas, Sue Page, Betting Hero’s Co-Founder and President, Jai Maw, and Senior Director of Product and Research, Ernie Ropas, dive into the report’s key findings and discuss what some of the more surprising results could mean for operators.
The survey, which featured respondents from New Jersey, Colorado and North Carolina, aimed to help operators and regulators within the gambling industry better understand the typical US bettor – how and why they bet, what tools they use to manage their budget and what Responsible Gaming means to them. The findings will be revealed in the webinars and used to identify areas where Neosurf’s products can help operators provide a better user experience.
The research highlighted several aspects of payments and responsible gaming that bettors felt could be improved. Problems with payments remain an issue – 52% of respondents said that they’d experienced payment issues in the past year, and with over 50% depositing and withdrawing multiple times each month, there is a significant cost impact to the operators.
Additionally, respondents indicated they’d be in favour of using a service that could share pre-verified ID information with operators, with ease of use for new payment methods and seamless integration across multiple platforms identified as important factors in their choosing and remaining loyal to a single sports betting platform.
Sue Page, Neosurf CEO Americas, said: “It was important to us to gain a more detailed insight into the US sports bettor. We wanted to talk to the players and ask questions that no one else is asking, and through our collaboration with Betting Hero I’m delighted that we now have a comprehensive piece of research.
“Offering valuable insights into player habits – how and why they bet, the ongoing pain points they’re experiencing with payments and their thoughts on Responsible Gaming—we’ll be taking a deep dive into the results of the survey in our two-part webinar series starting at 10:00 ET on January 14th, and we encourage all US-focused operators and regulators to join us.”
The post Neosurf & Betting Hero to reveal results of their in-depth study into US online gambling and payment habits in exclusive two-part webinar series appeared first on Gaming and Gambling Industry in the Americas.
Gambling in the USA
Saracen Casino Resort Chooses QCI Chatalytics to Enhance Casino Operations with Integrated AI Solutions
Saracen Casino Resort has selected Quick Custom Intelligence’s (QCI) Chatalytics, an integrated AI-driven suite, to revolutionize its casino operations and elevate guest experiences. The QCI Chatalytics solution, which includes Slot Copilot, Player Copilot, Dashboard, and the Robot Button, leverages OpenAI integration to provide real-time insights and streamlined decision-making across the casino floor.
QCI Chatalytics offers a powerful blend of AI-powered tools designed to optimize both player and slot management. With Slot Copilot, operators gain enhanced capabilities for real-time slot performance monitoring, predictive analytics, and dynamic task assignment. Player Copilot delivers personalized player engagement by analyzing customer data to inform service decisions and reward recommendations. The Dashboard component offers an intuitive, real-time display of key metrics, enabling data-driven insights at a glance. Additionally, the innovative Robot Button automates routine processes, allowing staff to focus on higher-value tasks and improve overall efficiency.
Clayton Mason, Senior Director of Marketing of Saracen Casino Resort, expressed enthusiasm about the partnership: “Integrating QCI Chatalytics into our operations marks a significant step in our strategy to harness the power of AI. With advanced tools like the Robot button, Slot Copilot and Player Copilot, we can deliver a more tailored and efficient experience for our guests while gaining deeper insights into our gaming operations.”
Dr. Ralph Thomas, CEO of QCI, shared his vision for the collaboration: “We’re excited to bring the capabilities of QCI Chatalytics to Saracen Casino Resort. By integrating OpenAI technology, our solution provides unprecedented levels of automation and insight. We believe Chatalytics will play a crucial role in optimizing floor operations and enhancing guest satisfaction through real-time, data-driven decision-making.”
The QCI Chatalytics platform is part of Quick Custom Intelligence’s commitment to driving innovation in the gaming industry, offering a comprehensive suite of solutions to streamline operations and enhance the player experience.
The post Saracen Casino Resort Chooses QCI Chatalytics to Enhance Casino Operations with Integrated AI Solutions appeared first on Gaming and Gambling Industry in the Americas.
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