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Compliance Updates

Ensuring Integrity: The Role of Assurance in the Gambling Industry

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By Salvador Garcia-Noblejas, Senior Regulatory Assurance Services at ComplianceOne Group

The gambling industry has its origins in the ancient period, and different types of games are found in almost every culture and civilization.

Over the last few years, we have witnessed an immense transformation, clearly boosted by technological developments. Among these changes, online gambling has grown rapidly, and with this new non-face-to-face reality, regulation and regulators have also embraced new ways to protect players, businesses, and the overall economy. Regulators have the responsibility to set the framework of common rules that define what is right and wrong, the means to protect all parties, and the tools that must be used when anyone does not behave as expected.

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Assurance in a world of global risks

It would be inaccurate to assume that regulatory assurance’s only goal is to ensure that operators operate in a fair and transparent manner and meet their legal obligations. On the contrary, assurance also includes helping businesses understand the risks involved in the industry where they operate, analysing their strengths and weaknesses, and setting measures to mitigate those risks.

Assurance’s starting point consists of an interview phase where tailor-made questionnaires serve better understanding the reality to each operator and its actual circumstances. Once the assurance assessment is complete, a detailed action plan assists the operator in fixing any identified gaps, improving policies and procedures, and obtaining the maximum financial gain from refining their processes, products, and operations.

As part of the fast transformation of the gambling industry, with competitive new products, platforms, advertisements, and market expansion, we must not forget that bad actors and illegal practices also develop. This is the moment to ask ourselves if we are ready to face whatever can harm our operations. The most efficient way to know is carrying out a thorough audit of policies, procedures, and processes. This approach will certainly save operators from potential harm to their clients, products, brands, and finances.

Audit readiness

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Regulators focus on legislation, supervision, and enforcement. All stakeholders must comply with gambling regulations if they want to offer products and services or provide a safe environment to their clients. An important part of the gambling legal system is the fact that the industry is continuously overseen to ensure that all actors adhere to the established rules. At this point, operators need to ask themselves how ready they are to show sufficient evidence that their operations adhere to the law.

Smart operators will choose to comply with as many rules and regulations as their business is capable of, and they will ensure that records are properly kept. Company leadership is essential in ensuring compliance as it contributes to collaboration between departments and having policies and procedures that make the business run within the parameters of the legislation.

Lessons learned

In recent years, some highly publicized enforcement actions, including fines and penalties, license suspension, and revocation, have alerted the whole gambling industry. From such cases, there have been increasing efforts in reviewing processes, improving systems, and growing compliance departments.

Experience in the gambling industry has taught us that it is crucial to have a detailed understanding of the regulations that govern the relationship between operators and players. Where knowledge has been insufficient, inaccurate, or out of date, some business decisions have led to unwanted consequences, sometimes catastrophic ones.

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Knowledge, a solid compliance culture, strong procedures, and willingness are the formula to be ready for a regulatory audit.

Compliance Updates

DGOJ Begins Work to Create Central Data Registry

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The Spanish gambling regulator DGOJ has initiated work on data administration policies and practices for the creation of a common centralised registry of gambling data. The registry would compile customer data from all Spanish-licensed gambling operators to provide a holistic view of activity.

DGOJ director general Mikel Arana has taken input from the Sectoral Commission, the General Assembly’s advisory body for policy and federal and directives. Initial discussions are focusing on improving data integration across public administrations and integrating the data into a comprehensive report on gaming activity.

Arana said: “The establishment of a centralised data registry will enhance the transparency and accountability of gambling operations in Spain. It will provide a robust framework for monitoring and ensuring compliance with the highest standards of responsible gaming.”

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The General Assembly ordered the creation of a central registry over a year ago through the Decree on Responsible Gambling Environments. It will allow the DGOJ to monitor gambling licensees’ activities and customer engagement. Operators will have to establish risk profiles for customers aged under 25.

The next stage will involve consultations with stakeholders, including operators. The DGOJ aims to finalise an implementation plan by the end of the year. The registry would come into effect in early 2025. The remaining know-your-customer measures of the decree will be introduced in 2025.

The post DGOJ Begins Work to Create Central Data Registry appeared first on European Gaming Industry News.

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4ThePlayer.com

4ThePlayer Approved for License by Pennsylvania Gaming Control Board!

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4ThePlayer.com is delighted to announce the latest development in its expansion across the United States; in a recent meeting, the Pennsylvania Gaming Control Board (PGCB) approved the Company’s participation in the Commonwealth’s iGaming market.

This achievement marks a key step in their strategic US market expansion and underscores their commitment to growing their presence in the regulated US market.

Pennsylvania is the fourth market, following New Jersey, Michigan, and Connecticut, to license and embrace their player-centric and entertainment-focused games.

An exciting portfolio, featuring top-performing titles such as 4 Fantastic Lobsters and 9k Yeti will soon be launched in Pennsylvania and live across the company’s impressive customer list.

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Chris Ash, the Business Development Director and co-founder of 4ThePlayer.com said: “I am thrilled we can bring our unique gaming experience to the players of Pennsylvania. After the success we have seen with these titles in other states, we are excited for players in Pennsylvania to play them!”

Pennsylvania’s online casino market has been showing a steady growth trajectory with iGaming revenue 40.5% higher at $184.9m, compared to $131.6m in 2023 with online slots revenue alone jumping 35.6% to $125.9m.

4ThePlayer games will be available in Pennsylvania via Gaming Realms, 4ThePlayer’s trusted platform partner.

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WorldMatch Certifies Games for the Philippines

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WorldMatch has announced the release of the first batch of its certified games for the Philippines market. This significant milestone marks a crucial step in the company’s global expansion strategy and commitment to providing high-quality gaming experiences to Filipino players.

The initial batch, comprising carefully selected games certified to meet the regulatory standards of the Philippines, promises to offer a wide variety of entertainment options for players in the country. From classics to modern titles, each game has been designed to deliver an engaging and enjoyable experience for users.

“This is an exciting moment for us. We are thrilled to bring our expertise and innovation to the Philippines market and collaborate with brand new partners to deliver extraordinary gaming experiences to local players,” said Xhuljana Demerxhiu, Head of Sales at WorldMatch.

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The post WorldMatch Certifies Games for the Philippines appeared first on European Gaming Industry News.

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