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South Korea’s Mohegan INSPIRE Entertainment Resort is Live with State-of-the-Art Property Management and Point-of-Sale Hospitality Software Solutions from Agilysys

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Agilysys Inc., a leading global provider of hospitality software solutions and services, announced that it has successfully implemented multiple state-of-the-art hospitality solutions on a unified cloud-based platform to optimise operations across Mohegan INSPIRE Entertainment Resort, South Korea’s largest entertainment-integrated resort destination.

Multiple Agilysys hospitality technology solutions designed to work together to deliver operational efficiency and analytical insights will drive enhanced revenue opportunities and enable superior experiences for staff and guests, all with the scale and flexibility required to serve the expansive and diverse entertainment-integrated resort property. Agilysys PMS and POS solutions began supporting hotel and food & beverage operations at the property in December 2023 and expanded to support both gaming and non-gaming patrons when the property’s casino opened on February 3. Agilysys “serious about service” implementation experts have worked alongside the INSPIRE team to configure and deploy these solutions to meet the exacting standards required to support this new-generation resort.

In addition to Agilysys PMS and Agilysys POS, Agilysys solutions for booking, dining reservations, service management, mobile food & beverage ordering and document imaging are live. Agilysys solutions for mobile check-in and check-out and to manage loyalty and promotions are in the process of being deployed soon.

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John Ware, Vice President, Global IT Services and Support for Mohegan – which owns, develops and operates Mohegan INSPIRE in South Korea along with seven other premiere entertainment-integrated resorts in North America – said: “Agilysys has a long track record of implementing integrated hospitality technology on a grand scale. I expect that these solutions will allow us to understand each guest at an individual level and engage each of them in a personalized way throughout their stay. I would also like to appreciate Agilysys for working with us in ways that honor the sovereignty and cultural values of the Mohegan Tribe.”

Agilysys President and CEO Ramesh Srinivasan said: “Taking such a broad array of solutions – including our modern state-of-the-art PMS platform – live at the scale and diversity INSPIRE Korea requires marks a meaningful milestone for Agilysys in the Asia-Pacific region. INSPIRE Korea creates marvelous, unforgettable experiences for guests of all generations and from all corners of the world. We are honored to have Agilysys technology underlying this property’s top-notch, high-touch hospitality while also supporting the operational efficiency and revenue-per-guest insights essential to achieving its mission of ‘Inspiring Worlds, Inspiring People’.”

Mr. Srinivasan continued: “We look forward to continuing to serve INSPIRE Korea as the organization executes its impressive plans for elevating and transforming hospitality for guests from around the world.”

Asia

Macau Gaming Growth to Slow Down Amid China’s Clampdown on Illegal Money Exchanges

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Macau’s gaming sector is likely to see a slowdown in EBITDA growth in June and July due to the mainland’s crackdown on illegal money exchange operations in Macau, according to a recent forecast by Morgan Stanley.

China’s Ministry of Public Security has launched a major campaign to target “money exchange gangs” providing large-scale cash exchange and loan sharking services to mainland Chinese gamblers in Macau. These illicit activities have been facilitating the flow of funds out of China, which authorities view as a threat to financial stability.

The crackdown has already yielded results, with police across China reporting successful operations that have uncovered millions in illegal exchange activities and the arrest of dozens of suspects. However, analysts warn that disrupting these unofficial currency exchange channels could potentially lead to a slowdown in mainland Chinese travel to Macau’s gaming industry.

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Praveen K Choudhary, Gareth Leung and Stephen W Grambling of Morgan Stanley project that the second quarter will see the first negative quarter-on-quarter growth in both mass gross gaming revenue (GGR) and corporate EBITDA since the post-Covid-19 reopening. Mass GGR is expected to decline 2% quarter-on-quarter, reaching 113% of 2019 levels, while corporate EBITDA is forecast to decrease 7% quarter-on-quarter, reaching 80% of pre-pandemic levels.

The brokerage firm predicts that June and July will see a slowdown due to the money exchange crackdown, while weaker macroeconomic conditions, consumption, and retail sales in China could persist in the third quarter and further impact the Macau market.

The post Macau Gaming Growth to Slow Down Amid China’s Clampdown on Illegal Money Exchanges appeared first on European Gaming Industry News.

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China Media Group, Esports World Cup and VSPO Sign Strategic Cooperation Agreement on National Institute for Esports Development

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China Media Group, Esports World Cup Foundation and VSPO have signed a strategic cooperation agreement on Friday as the new China Media Group National Institute for Esports Development kicked off in Beijing.

China Media Group (CMG), which operates state television networks including CCTV, formally unveiled the new CMG National Institute for Esports Development on Friday. The Institute then signed a strategic cooperation agreement with the Esports World Cup Federation and VSPO during the establishment ceremony, vowing to jointly organise and participate in future esports events.

The establishment ceremony was attended by Shen Haixiong, vice minister of the Publicity Department of the Communist Party of China (CPC) Central Committee and president of CMG, Sun Shuo, CPC Secretary of Xicheng District and Xue Jijun, head of the institute, among other government officials.

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The three organisations have been long-time advocates for the healthy development of the esports industry. VSPO already works with the Esports World Cup Foundation in organising the inaugural Esports World Cup, an eight-week mega event currently underway in Riyadh with a record-breaking prize pool of more than $60 million.

“It’s a huge honor to be a strategic partner with the Chinese Media Group and the Esports World Cup Foundation with the establishment of the CMG National Institute for Esports Development, which marks another key sign of Beijing’s support for esports development,” Chairman of VSPO, Asia’s biggest esports operator, Dino Ying said.

The post China Media Group, Esports World Cup and VSPO Sign Strategic Cooperation Agreement on National Institute for Esports Development appeared first on European Gaming Industry News.

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QTech Games appoints Crystal Nadal to the role of Sales Director

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Top distributor for emerging markets secures well-known and respected sales leader to continue expansion of its global footprint 

QTech Games, the leading distributor for all emerging markets, has appointed Crystal Nadal to the position of Sales Director.

Crystal is a well-known and respected operator in the industry, armed with a wealth of international expertise within business development and sales that is uniquely fine-tuned for Asia’s patchwork make-up of territories.

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Crystal arrives at QTech Games after successful recent stints at Tom Horn Gaming, where she acted as Head of Business Development for Asia; Aura Gaming, where she was COO; and Solid Gaming where she held a range of senior marketing roles across an array of varied content – including live-dealer and assorted igaming solutions for the fragmented Asian market. In each case, she diligently built the brand’s reputation in gaming markets from India to the Far East, demonstrating a keen eye for strategy and new sales across both digital and land-based sectors.

Now Crystal brings those skills to bear at the industry’s leading platform and distributor for growth territories. She will be responsible for managing QTech Games’ existing partners throughout the world’s largest continent, and spearheading the expansion of QTech Games’ burgeoning influence into other untapped “margin” markets.

Crystal Nadal said: “I’ve always based my business relationships on the ability to add value. Working with QTech Games, I’ve not only found the premier distributor for delivering localised games in Asia, but also a strong, experienced team that are client-focused and share an ongoing commitment to tailor their offering to make it work for the customer.

“My new colleagues at QTech Games have excellent relationships across the sector, and their proprietary platform has quickly become the trailblazer in our home territory of Asia. They’re trusted, supportive, collaborative and well-regarded. I can’t get behind a better story than that.”

Philip Doftvik, CEO of QTech Games, commented: “We’re thrilled that Crystal has joined the QTech Games team and she’s hit the ground running. With her winning mindset and attitude, she is also a perfect fit in our company culture. Her experience and contacts in sales and business development are second to none in the Asia landscape, so she’ll be a real asset to both the company and all our clients.

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“Securing the best executive talent has always been a main driver of our ability to scale. Therefore, we’re naturally delighted that Crystal is now taking the wheel for further business development and sales in our core continent.”

The post QTech Games appoints Crystal Nadal to the role of Sales Director appeared first on European Gaming Industry News.

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