Latest News
Exclusive Interview with Milena Tsankarska, Chief Commercial and Marketing Officer at ZettaOnline
At the beginning of May, Milena Tsankarska stepped into her new role as Chief Commercial and Marketing Officer at ZettaOnline, a prominent Bulgarian company known for its expertise in Software Development, Technical Compliance, Managed DevOps Services, and Cloud Hosting solutions. With a strong presence across Europe, North America, and Africa, ZettaOnline continues to expand its impact in various business industries. In this interview, Milena shares insights into her new role and ZettaOnline’s ambitious vision for the future. Let’s dive in to hear what she has to say!
Can you start by giving us an overview of ZettaOnline and its mission? How does it stand out in the fintech services industry?
In the fintech industry, technical compliance and software development are closely intertwined, as the sector is heavily regulated and requires adherence to strict standards. ZettaOnline has a strong focus on delivering innovative and all-encompassing solutions to help the business not only to meet the legal requirements, but to integrate those requirements into the very fabric of software development. Our mission is to provide businesses with state-of-the-art technology, helping them remain competitive and compliant in a constantly changing digital world. By adopting a compliance first-approach, ZettaOnline helps the fintech companies avoid costly fines, build trust with users, and create secure, reliable products that can scale in a highly regulated environment.
ZettaOnline operates in multiple regulated markets across the globe. What are some of the unique challenges and opportunities you face in different regions like the UK, USA, Germany, and South Africa?
To operate in diverse markets such as the UK, USA, Germany, and South Africa is both challenging and full of possibilities. Each market has its own diverse and unique regulatory framework requirements that we have to tailor and adjust in the delivery of our services to our clients. The opportunity lies in utilizing our expertise across these regions to provide global solutions that are fine for local impact. For instance, as businesses strive to comply with data protection laws and industry standards, partners like ZettaOnline that offer compliance, security, and data protection are in high demand.
ZettaOnline offers a broad range of services, including software development, technical compliance, and managed IT services. Which of these services do you see as the most in-demand among your clients, and why?
Technical compliance is currently seeing the highest demand, especially in the heavily regulated sectors. Clients increasingly seek customized software solutions that can be easily integrated with their existing systems while ensuring compliance with regulatory standards in which they operate. With the rise of cyber threats, businesses need to ensure their systems meet specific security requirements, making compliance a priority. Our clients appreciate our ability to deliver both cutting-edge software and the assurance of meeting compliance requirements. After the COVID-19 pandemic, more and more of our clients are seeking security of their operations, data, and payments. We do detect and respond to threats using real-time and proprietary analysis and threat data, offering flexibility and personalization.
Your company provides auditing and certification according to PCI-DSS and ISO standards. How important are these certifications for your clients, and what role do they play in maintaining trust and security?
Certifications like PCI-DSS are vital for our clients, as they guarantee that their operations adhere to the highest security and quality standards. We also ensure compliance with other applicable requirements stemming from the financial regulations. And of course, this builds trust between the company and the customers, which gives the clients trustworthiness and more opportunity to grow.
Cloud hosting solutions are a critical part of your offerings. Can you share how ZettaOnline ensures the reliability and security of these services for your clients?
At ZettaOnline, this is a top priority, and we offer a real-time strategic advantage: instant business insights. We implement advanced security protocols; we regularly audit and continuously monitor our systems in order to achieve efficiency with sustainability. Thus, our clients trust us to provide a secure and stable environment for their operations, and we take that responsibility very seriously.
With the fintech industry rapidly evolving, how does ZettaOnline stay ahead of technological trends and ensure its services remain cutting-edge?
Staying ahead in the rapidly evolving fintech sector requires ZettaOnline to be proactive, innovative, and adaptable. We allocate resources to continuous research and development to explore new technology, trends, and market needs. We aim to incorporate the latest technology into our services and products. This allows us to develop cutting-edge solutions that meet future demands in the fintech sector.
As the Chief Commercial and Marketing Officer, what strategies do you implement to drive growth and expand ZettaOnline’s market presence? Our plans include determining a marketing strategy that develops and strengthens relations with existing clients. One of our topics is also to expand our services to different markets by establishing and cultivating long-term partnerships with new clients. One of my personal goals is to strengthen the company’s group of different brands and keep their level high in both the fintech and gaming markets. We also aim to achieve additional certifications, which will confirm our leading position in fintech and IT solutions worldwide.
What role does strategic partnerships and collaborations play in ZettaOnline’s growth? Can you highlight any key partnerships that have been particularly impactful?
Yes, the strategic partnerships are a key component of ZettaOnline’s growth strategy. By collaborating with some of the industry leaders, we can offer more comprehensive services and enter new markets. For example, our partnership with The Betting Coach. This collaboration will allow us to promote our fintech solutions, increase their visibility, and attract new users in the online gaming market. For us, those partnerships are crucial to our success and expansion.
Given the competitive nature of the fintech industry, how does ZettaOnline differentiate itself from other service providers?
At ZettaOnline, we don’t just provide services; we offer customized solutions tailored to each client’s specific needs. We set us apart through a combination of deep technical expertise, knowledge of global regulatory aspects, and a client-centric approach. We are very dedicated to innovation, security, and compliance, and these ensure that we offer high-quality and reliable services that help our clients achieve their objectives.
10. Looking ahead, what are some of the key trends in fintech and IT services that you believe will shape the future of the industry?
AI is playing a transformative role in the fintech and IT sectors. The key areas AI is being leveraged are fraud detection and prevention, personalized financial services, regtech and compliance, customer onboarding, and identity verification, along with many other areas. The offering of customer-centric solutions should consider compliance with the requirements for developing or deploying AI.
What are ZettaOnline’s future goals and objectives, and how do you plan to achieve them in the next 3-5 years?
Of course, our plans are with a glance for the future and especially to how to expand our global presence, particularly in emerging markets, while continuing to innovate our service offerings. We intend to invest both in AI and machine learning to stay ahead of industry trends and provide even more robust solutions to our clients. Our goal is to be recognized as a leader in the fintech services industry, known for our innovation, reliability, and client-focused approach.
Can you share a bit about your journey to becoming the Chief Commercial and Marketing Officer at ZettaOnline? What experiences have shaped your approach to leadership and strategy?
My professional experience belongs to different managing roles in marketing, business development, and strategic planning across multiple industries. Each of them gave me more and more added values that shaped me in the way to drive growth and lead teams effectively. My personal approach emphasizes collaboration, team leadership, and maintaining a strong focus on the client’s needs.
In your opinion, what are the most critical skills and attributes needed to succeed in the fintech industry today?
It is crucial to adapt rapidly to the latest innovation in the industry, to have strong technical expertise, and to have a deep understanding of regulatory environments. Of course, to have strong problem-solving abilities, creative thinking, and a commitment to continuous learning. We have to quickly adapt to new technologies and market dynamics as the industry evolves.
What advice would you give to aspiring professionals looking to enter the fintech or IT services sector?
My advice to those that are looking to enter both the fintech and IT services sectors is to stay close to the innovation and trends of both industries in order to be up-to-date with the latest developments. That will assure them some advantage in the future and will put them in a stronger position.
Finally, is there anything else you would like our audience to know about ZettaOnline or any upcoming projects you are particularly excited about?
I am excited to share that our team will be attending five major gaming events before the end of 2024. With our deep interest in the gaming industry, it is only fitting that we showcase our services at these significant events. We are kicking off with Sigma East Europe, scheduled for September 2-4, 2024, in Budapest, Hungary. This event is set to be one of the largest and most influential in the gaming industry, offering significant events and valuable industry insights. We continue with SBC Events, 24-26 September in Lisboa, and in November, 11-14, 2024, ZettaOnline is going to attend Sigma Europe.
After that, we are going to attend BEGE and EEGS, which are two of the premier events in the gaming and entertainment industry (Sofia on November 27-28, 2024). If you want to find out what ZettaOnline’s services are, please contact us at [email protected] to arrange a meeting.
The post Exclusive Interview with Milena Tsankarska, Chief Commercial and Marketing Officer at ZettaOnline appeared first on European Gaming Industry News.
Latest News
N1 Beyond the Insights: Facebook in July
Every month, N1 Insights features N1 Partners experts sharing their perspective on the latest developments in the iGaming industry. But these insights are only part of the bigger picture. Behind every prediction lies market analysis, hands-on experience, and real-world cases that deserve a deeper discussion.
That’s why we’re launching N1 Beyond the Insights — a new series where N1 Partners experts take a closer look at the industry’s most important topics, share in-depth analysis, and explore the nuances that help affiliates make better traffic decisions.
In our first edition, we focus on Facebook: the seasonal shifts that typically occur in July, the metrics that matter most, and why evaluating campaign performance requires looking beyond surface-level results and analyzing the entire user journey.
False Signals: When a Drop in CTR and CR Doesn’t Mean Your Campaign Is Failing
In July, traditional advertising metrics can be misleading — even for experienced media buyers. One of the most common mistakes is treating a decline in CTR and CR as a clear sign that a campaign has burned out and should be turned off.
In reality, the cause is often a seasonal shift in user behaviour rather than the campaign itself. During the summer, people spend more time on mobile devices, travel more, and generally devote less attention to social media. They scroll through their feeds faster, which naturally leads to lower CTR and registration conversion rates, even when the campaign continues to attract high-quality traffic.
This is where many affiliates make costly mistakes. They see performance drop in their tracker, pause campaigns that are still delivering value, and start testing new creatives, spending additional budget to solve a problem that may not actually exist.
The N1 Partners Approach
In situations like these, the N1 Partners team avoids drawing conclusions based solely on the first signs of declining advertising metrics.
Instead, we look at the full picture by analysing:
- user cohorts;
- the time between registration and first deposit;
- post-click user behaviour;
- overall campaign profitability.
During the summer, it’s especially important to allow the entire conversion cycle to unfold before evaluating performance. A user may click on an ad during the day but only complete registration or make a first deposit later that evening or even over the weekend.
Our team also recommends adapting creatives to seasonal user behaviour. Shorter funnels, clear messaging, and offers built around fast or instant-play games tend to perform better during the summer, as they require less time and commitment from users who are often browsing on the go.
Night-Time Traffic: Why a Lower CPC Doesn’t Always Mean Higher ROI
Another seasonal trend in July is the shift in user activity patterns.
Across many Tier-1 markets, longer daylight hours and warmer weather change how people spend their time. Users are generally less active on social media during the day, with engagement gradually moving into the late evening and overnight hours.
Facebook adapts quickly to these behavioural changes, allocating more impressions during peak activity periods — typically between 10:00 PM and 3:00 AM local time.
For affiliates, this can initially look like an opportunity:
- lower CPC;
- higher traffic volume;
- more registrations.
However, these metrics don’t necessarily translate into better campaign performance. A lower acquisition cost doesn’t automatically mean higher-quality traffic or stronger long-term profitability, which is why it’s important to evaluate the full conversion funnel rather than relying on CPC alone.
| What the Ads Manager Shows | What’s Actually Happening |
| Lower CPC | Users are more likely to browse their feeds without taking action. |
| More Registrations | A smaller share of users progresses to making a quality first deposit. |
| Higher traffic volume | More registrations fail to convert into long-term revenue. |
During late-night hours in Tier-1 markets, additional factors can affect deposit conversion:
- users may reach their daily card spending limits;
- banks often perform scheduled maintenance and security updates overnight;
- declined payment rates tend to increase.
As a result, affiliates may see a high number of registrations while the conversion rate from registration to first deposit declines.
The N1 Partners Approach
At N1 Partners, we don’t recommend limiting campaigns to night-time hours through dayparting simply because CPC appears lower.
While daytime traffic is often more expensive, users acquired during the day and early evening are generally more likely to complete meaningful deposits and deliver stronger long-term value. Rather than optimizing for the lowest acquisition cost, we recommend evaluating traffic quality across the entire conversion funnel and optimizing for overall campaign profitability.
Metrics That Help You Spot Problems Before Your Competitors
Today, Facebook campaign analysis goes far beyond CTR, CPC, and registration volume. If a campaign continues to generate high-quality traffic while ROI starts to decline, the issue isn’t necessarily on Facebook’s side.
At N1 Partners, one of the earliest warning signs we monitor is payment infrastructure performance. Changes in payment metrics often reveal underlying issues before they become visible in overall campaign results.
The first metrics we analyze include:
| Metric | What It Indicates |
| Success Rate | The share of successful payments compared to failed transactions. |
| Decline Rate | Whether payment failures are increasing over time. |
| Reg-to-Dep | How efficiently registrations convert into first-time depositors. |
| FTD | First deposit |
During the summer, banks in Tier-1 markets regularly update their payment gateways, adjust transaction limits, and introduce changes to payment processing. Even a 5–10% increase in the Decline Rate over a few hours can indicate an underlying technical issue.
Teams that focus solely on the number of first-time deposits often detect these problems too late. Monitoring Success Rate and Decline Rate allows affiliates to identify issues much earlier and adjust their campaigns before performance is significantly affected.
Why It’s Harder to Kill Underperforming Campaigns in July
During the summer, finding a new winning campaign is often easier than knowing when to stop running an existing one. Lower CPCs driven by reduced competition in Facebook’s ad auction can create the illusion that a temporary performance dip will eventually correct itself.
In reality, many affiliates fall into the trap of delayed conversions, attributing weaker results solely to seasonality. More often, the issue lies with the traffic itself rather than the product. During the summer, Tier-1 users respond differently to gambling creatives, while Facebook’s algorithms gradually optimize delivery toward less engaged audiences.
Instead of continuing to scale a declining campaign in the hope that retention will improve later, it’s usually more effective to pause underperforming setups early and reallocate budget to testing new angles and creatives that better match July’s seasonal demand.
Deep Localization: Which GEOs Need It Most?
These seasonal shifts are particularly noticeable in mature Tier-1 markets such as Germany, Austria, and Canada.
Users in these markets have been exposed to gambling advertising for years. They’ve seen countless welcome bonuses, promotional offers, and product concepts, making it much harder for generic campaigns to stand out. Simply increasing a welcome bonus is no longer a meaningful competitive advantage.
At N1 Partners, we take a broader product-driven approach that focuses on:
- deep product localization;
- personalized retention strategies;
- VIP mechanics;
- local payment methods;
- a user experience tailored to the specifics of each market.
Summer also changes how users interact with products. People spend more time away from home, rely more heavily on mobile devices, and switch between content more quickly. At the same time, major sporting events remain a powerful driver of engagement. Products optimized for mobile, fast gameplay, and user journeys that naturally fit summer behaviour tend to deliver the strongest results.
At the same time, lower-cost traffic in Latin America and Asia can be misleading. High registration volumes don’t necessarily translate into strong profitability, especially when optimization focuses on installs or registrations rather than first-time deposits and long-term player value.
Why Brands Are Prioritizing Quality Over Volume
Over the past few months, brands have significantly changed the way they evaluate affiliate traffic. The focus has shifted from traffic volume to user quality and long-term value.
Today, affiliates are increasingly expected to provide transparent source-level reporting, full-funnel analytics, traffic segmentation, and insights into the quality of the acquired audience.
As a result, the best commercial terms are no longer reserved exclusively for the largest affiliates.
According to N1 Partners, the key differentiators today are:
- strong expertise in traffic analytics;
- the ability to quickly identify changes in the registration-to-deposit conversion rate;
- fast campaign optimization and decision-making;
- stable LTV and healthy DepSum/Payout economics;
- transparent communication between affiliates and affiliate managers.
This approach enables long-term partnerships and sustainable growth—even without continuously increasing traffic volumes.
Key Takeaway
Seasonality changes user behaviour, Facebook’s algorithms adjust traffic distribution, and traditional advertising metrics are no longer enough to evaluate campaign performance.
At N1 Partners, we recommend taking a full-funnel approach by looking beyond CTR, CPC, and registration volume. Instead, evaluate user cohorts, Success Rate, Decline Rate, deposit quality, and overall ROI to make more informed optimization decisions.
Work with N1 Partners and Turn Insights into Results
- 14+ casino and sportsbook brands with strong Reg2Dep conversion
- 10+ Tier-1 GEOs
- CPA up to €700 and RevShare up to 55%, plus NNCO for top-performing affiliates
Be number one with N1!
Awards
Esportes Gaming Brasil lands three brand nominations at Reclame Aqui Awards 2026
Esportes Gaming Brasil (EGB) says all three of its brands—Esportes da Sorte, Onabet and Lottu—have been shortlisted for the Reclame Aqui Awards 2026, a Brazilian awards programme focused on corporate reputation and customer relationships. The group announced the nominations on Thursday 16th July.
EGB said it is the first time the three brands have been nominated simultaneously. Esportes da Sorte is shortlisted in the Ultra Sports Betting Operators (Mega Operations) category, while Onabet and Lottu are in the Sports Betting Operators (Mega Operations) category.
“Receiving nominations for all three Group brands at the Reclame Aqui Awards for the first time is incredibly meaningful recognition of the work we carry out every day. More than simply an achievement, it reflects our consistent strategy of putting the customer at the centre of every decision by investing in technology, operational efficiency and personalised customer service to build long-term relationships based on trust,” said Maria Neves, Director of Customer Experience, Customer Support and Reputation Channels at Esportes Gaming Brasil.
The company attributed the nominations to ongoing investment in customer service processes, technology integration, employee training and changes to the user journey across its brands. EGB also said it reduced average response time for human customer support from 30 minutes to two minutes.
Reclame Aqui Awards winners are decided by consumer voting, according to the company. Public voting for the 2026 edition is scheduled to run from 2 September to 5 November.
The post Esportes Gaming Brasil lands three brand nominations at Reclame Aqui Awards 2026 appeared first on EE Gaming | Global iGaming & Tech Intelligence Hub.
Alberta
Gaming Corps goes live with bet365 in Alberta on regulated market day one
Deal expands bet365 casino rollout in Spain and Ontario, with 50+ Gaming Corps titles certified for Alberta from 13 July 2026.
Gaming Corps has launched with bet365 in Alberta on the first day of the province’s regulated iGaming market opening (13 July 2026), while also expanding its content footprint with the operator in Spain and Ontario.
The Sweden-based, publicly listed game developer said it is among the first wave of studios certified for Alberta, supporting bet365’s entry with more than 50 games available at launch. The day-one portfolio spans Slots, Table, Plinko, Mine Games and Instant Blitz.
Gaming Corps said the expanded partnership includes its football-themed titles, including Penalty Champion: Goals to Glory, plus the 3 Pigs series (3 Pigs of Olympus, 3 Pigs of Olympus 2: Rise of the DemiHog and 3 Pigs of the Caribbean).
The rollout also brings Gaming Corps’ new Low RTP Blackjack titles to bet365, which the supplier said are designed around 93.57% RTP and approximately 6% operator hold, with side-bet mechanics and flexible branding options.
Graham Greensmith, Chief Commercial Officer at Gaming Corps, said: “Extending our partnership with bet365 across Spain, Ontario and Alberta is a major moment for Gaming Corps, but Alberta is the real statement here. Going live with bet365 from day one reflects the work our teams have put into certification, onboarding and ensuring we can move quickly and confidently with major operator partners.
“As one of the earliest studios ready for Alberta, we’ll be bringing more than 50 titles to the province. That breadth matters, because it gives operators like bet365 a single partner across multiple verticals, with content designed to support acquisition, engagement and retention across different player segments. Spain and Ontario are also important regulated markets for us and expanding with a global operator of this scale highlights how far Gaming Corps has come in a short period of time.”
Richard Graham, Associate VP of Gaming at bet365 at said: “Gaming Corps has become a valuable content partner, combining recognisable game identities with formats that add variety across our casino offering. We are pleased to extend the partnership into Spain, Ontario and Alberta, with the Alberta launch particularly important as part of our day-one commitment to the market.
“Expanding the relationship across multiple territories in a relatively short period reflects the strength of the collaboration, as well as the Gaming Corps team’s clear product direction, commitment and continued development as a game vendor. We look forward to giving players access to a wide-ranging portfolio from the moment the market opens.”
The post Gaming Corps goes live with bet365 in Alberta on regulated market day one appeared first on EE Gaming | Global iGaming & Tech Intelligence Hub.
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