Compliance Updates
First and Only GLI-GSF-1 v1.0 Gaming Information Security (GIS) Common Controls Audit Re-Released for Public Comment
Gaming Laboratories International (GLI®) has achieved another milestone, releasing the first and only gaming information security standard, “GLI Gaming Security Framework Module 1 (GLI-GSF-1): Gaming Information Security (GIS) Common Controls Audit.” Now the company has re-released the draft of the module for initial industry-wide comment.
“GLI developed the GSF to address the industry’s strong demand for a comprehensive framework for gaming security,” said Joseph Bunevith, GLI’s Vice President of Government and Regulatory Affairs. “To create the GLI-GSF, we drew on 35 years of knowledge and insights into the gaming industry and conducted a thorough review of global best practices for information security. We worked closely with Bulletproof Solutions and gathered feedback from industry stakeholders to establish this framework for gaming security.”
The draft of the GLI-GSF-1 is provided to industry stakeholders for review and comment. Stakeholders include wagering, gaming and lottery regulators, suppliers, test laboratories, security firms, operators, and industry trade associations. The previous comment period was to familiarize stakeholders with the CIS Controls, while this second comment period will introduce additional common controls specific to the gaming industry, along with Gaming Implementation Group indications.
The comment period is underway and concludes on August 31, 2024. Written comments are encouraged and should be recorded in the comment template linked below and submitted to the “GLI Compliance” mailbox at [email protected].
GLI-GSF-1 v1.0 Public Comment Draft
GLI-GSF-1 v1.0 Comment Template
GLI will process the comments received from industry stakeholders and collaborate as needed to address their interpretation, evaluation, and resolution in the context of the revision to this module.
This module of GLI-GSF sets forth the common controls necessary for auditing a gaming organization. These common controls apply to all forms of gaming, effectively replacing the technical security controls previously established in GLI-27 for land-based gaming operations and, in the near future, will replace the technical security controls previously established in Appendix B of GLI-19 and GLI-33 for interactive gaming and event wagering as other modules are released.
This module of the GLI-GSF integrates the CIS Controls, developed by the Center for Internet Security (CIS), as foundational components to ensure robust security measures across all aspects of gaming operations. The CIS Controls represent a globally recognized set of cybersecurity best practices designed to help organizations bolster their security posture and defend against a wide range of cyber threats. These controls serve as foundational pillars for building a resilient and secure gaming environment, safeguarding against evolving cyber threats, and ensuring the integrity of gaming organizations. The CIS Controls are available for free download at www.cisecurity.org.
Each module in the GLI-GSF is a culmination of industry best practices and is continually updated based on industry feedback. The GLI-GSF was created using a collaborative approach that involved thousands of gaming industry stakeholders. This framework was intended to assist regulators by creating baseline security guidelines that they can adopt and/or utilize as they see fit. In addition to assisting regulators, this framework is of tremendous value to gaming organizations seeking comprehensive guidance and recommendations for enhancing security across all aspects of gaming operations, saving both time and expense.
Compliance Updates
EPIC Global Solutions highlighted as a key element in PrizePicks’ iCAP Accreditation
EPIC is proud to have played a key role in helping PrizePicks achieve iCAP certification, the industry’s leading responsible gaming (RG) assessment.
As the globally recognized experts in harm minimization, EPIC worked closely with PrizePicks to enhance its responsible gaming initiatives, contributing to this historic milestone. With the certification, PrizePicks becomes the first and only daily fantasy sports operator in North America to achieve this level of recognition.
A key factor in this achievement was EPIC Global Solutions’ implementation of its comprehensive responsible gaming (RG) tools within PrizePicks. Through an anonymous, company-wide RG survey, EPIC provided valuable insights into the organization’s culture and commitment to player protection. The survey revealed that 82% of PrizePicks employees believe the company fosters a strong RG culture, while 88% emphasized the importance of responsible gaming for the long-term sustainability of the industry.
“Direct engagement with staff was pivotal to our assessment,” said Teresa Fiore, SVP North America at EPIC Global Solutions.
“Our survey underscores how deeply PrizePicks is committed to responsible gaming—not only as an ethical imperative but as a driver of employee morale and long-term industry sustainability. Additionally, they recognize that a strong commitment to RG is essential for the long-term sustainability of the industry.”
EPIC’s robust assessment also highlighted the significant impact of extensive RG training, with over 2,500 hours provided to staff from partners such as EPIC during the past year. The survey’s insights have not only served as a foundational benchmark for ongoing improvements but have also been cited as a critical factor in PrizePicks securing its iCAP accreditation.
Phil Sherwood, Senior Director of Responsible Gaming at PrizePicks, added: “Our partnership with EPIC has been instrumental in elevating our responsible gaming initiatives. Their expertise and insights have enhanced our programs, contributed to our iCAP accreditation, and reinforced our commitment to continuous improvement.”
Both EPIC and PrizePicks are committed to building on these achievements with plans to conduct annual surveys and further integrate employee insights into future RG initiatives.
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AGCO
AGCO issues $110,000 in penalties to BetMGM Canada for offering cash to induce new gambling customers
The Alcohol and Gaming Commission of Ontario (AGCO) has served BetMGM Canada Inc. with an Order of Monetary Penalty (OMP) of $110,000 for violations of the Registrar’s Standards for Internet Gaming.
In two separate incidents in 2024, BetMGM engaged marketing companies who offered cash to members of the public in return for opening new BetMGM accounts. The marketing activities occurred in public forums, such as a major national trade conference. Under AGCO’s Standards, operators are responsible for the conduct of their third-party suppliers who are contracted to support the operator’s Ontario gaming business, and must require their third-parties to meet Ontario laws, regulations and standards (Standard 1.19).
Ontario is one of the first jurisdictions in the world to establish and enforce rules that strictly limit high-risk inducement advertising and marketing in the online gambling industry. Registered iGaming operators are prohibited from offering gambling inducements, bonuses and credits as part of their broad public advertising and marketing activities (Standard 2.05). These Standards exist to protect Ontarians from predatory advertising and promotional marketing practices in order to limit the risk of gambling-related harm.
A registered operator served with an OMP by the AGCO has the right to appeal the Registrar’s decision to the Licence Appeal Tribunal (LAT), which is an adjudicative tribunal independent of the AGCO and part of Tribunals Ontario.
QUOTE
“Responsible gambling safeguards and the protection of Ontarians on registered gaming sites is among our key priorities. The AGCO monitors the activities of all registered operators and their third-party suppliers to ensure they are meeting our high standards and we continue to take strong action to ensure they operate within the public interest.”
Dr. Karin Schnarr, Chief Executive Officer and Registrar – AGCO
ADDITIONAL INFORMATION
BetMGM Canada Inc. failed to comply with the Registrar’s Standards for Internet Gaming. Specifically, the licensee failed to comply with the following provisions of the Standards:
- 1.19 Operators are responsible for the actions of third parties with whom they contract for the provision of any aspect of the Operator’s business related to gaming in Ontario and must require the third party to conduct themselves in so far as they carry out activities on behalf of the operator as if they were bound by the same laws, regulations, and standards.
- 2.05 Advertising and marketing materials that communicate gambling inducements, bonuses and credits are prohibited, except on an operator’s gaming site and through direct advertising and marketing, after receiving active player consent.
Contrary to the Standards, BetMGM Canada Inc. and/or their affiliates allegedly engaged in the following activities:
| a) | On or about January 13 and 14, 2024, BetMGM representatives were alleged to have attended the National Franchise Show and were offering $100 in cash to new players for opening a new account and depositing $15. |
| b) | On or about March 11, 2024, BetMGM acknowledged that its marketing affiliate “Above the Street” had engaged in prohibited inducement marketing. The conduct resulted in 377 player sign-ups and $127,180.00 in commissions to “Above the Street”. |
| c) | On or about April 13, 2024, another BetMGM marketing affiliate “Maple Leaf Marketing” engaged in prohibited inducements and marketing to induce on-site activations and acquire new players. The conduct resulted in 94 player sign-ups and about $34,000.00 in commissions paid to “Maple Leaf Marketing”. |
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Compliance Updates
Continent 8 achieves ISO 50001 certification, championing responsible energy management in its data centres
Continent 8 is committed to efficient energy management, reducing energy consumption and ensuring sustainability across various facilities
Continent 8 Technologies, the leading provider of global managed hosting, connectivity, cloud and cybersecurity solutions to the iGaming and online sports betting industry, is pleased to announce its recent achievement of the International Organisation for Standardisation (ISO) 50001:2018 Energy Management Systems (EnMS) standard.
The ISO 50001 certification is an internationally recognised benchmark for energy management. As part of the ISO 50001 certification initiative, Continent 8 is committed to implementing both short- and long-term energy management strategies, identifying energy-saving opportunities and promoting environmental sustainability across its data centre operations. Continent 8’s commitments include:
- Enhancing energy performance by optimising design and operations and investing in energy-efficient technologies.
- Complying with all relevant energy laws, regulations and other operational requirements.
- Exploring opportunities to increase the use of renewable energy sources, such as solar and wind power, to reduce reliance on fossil fuels.
- Engaging employees in company-wide energy conservation initiatives.
- Collaborating with customers, suppliers and the community to advance energy efficiency and environmental sustainability.
Michael Tobin, CEO and Founder of Continent 8 Technologies, stated: “For over 25 years, we have been dedicated to delivering best-in-class managed data centre services to our global customers. In recent years, we have equally prioritised sustainability and decarbonisation. We recognise the impact our data centres have on energy consumption and greenhouse gas emissions, and we are committed to reducing our carbon footprint.
“Achieving ISO 50001 certification is a significant step in our commitment to sustainability, and I’d like to congratulate all involved in this accomplishment. This certification ensures that our organisation is responsible for continuously enhancing our energy management system and implementing objectives and best practices for energy efficiency.”
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