Uncategorized

UK Gambling Commission Amends Requirements of Social Responsibility Code on Customer Interactions

Published

3 years ago

September 6, 2022

Reading Time: 2 minutes

The UK Gambling Commission (UKGC) has issued an update on the introduction of its new remote customer interaction requirements and guidance. The regulator has also advised gambling operators to consider the contents of the announcement, as the body has now shifted the date on which some requirements will come into force and a consultation has been announced.

In April this year, UKGC published a set of new requirements to ensure companies do more to identify customers at risk of harm – Social Responsibility Code Provision 3.4.3 – and guidance to assist operators to comply with the requisites followed in June. Both the requirements and the guidance were due to take effect on September 12.

While the regulator notes the industry requested an extension to the timeframe for implementing these requirements – due to the technical challenges some companies indicated they are facing in delivering full compliance by the deadline – it has now decided that the majority of the new requirements will still come into force as planned, on September 12.

European Gaming Congress 2024 (Warsaw, Poland)

“Remote gambling operators are already subject to a duty to conduct effective customer interaction, and the new requirements reflect the minimum steps that we consider are necessary to meet that duty,” UKGC noted. However, the UKGC has also decided that certain requirements will not be brought into effect in September.

These now excluded provisions include a requirement to take timely action where indicators of vulnerability are identified and to take account of the Commission’s approach to vulnerability as set out in the UKGC’s guidance; and a requirement to prevent marketing and the take-up of new bonus offers where there are strong indicators of harm.

“In light of this extension, the Commission considers that it would be beneficial to use the time now available to conduct further consultation on matters to be addressed in the guidance associated with SR Code 3.4.3, by way of a consultation on the guidance document itself. Therefore, the requirement to take into account the Commission’s guidance on customer interaction for remote operators will also not be brought into effect in September,” UKGC said.

The UK gambling regulator said the guidance is “a living document” that is intended to be amended over time. As part of the consultation, the body will be “particularly interested” to hear about good practice in implementing the requirements, “based on the lessons learned by operators” during the period between April and September, and to hear about “any implications arising out of recent research, evidence and casework.”

“Consultation is likely to be launched during late September and will last six weeks. All views expressed in response to this six-week consultation will be carefully considered before a decision is taken on the contents of the guidance on the new requirements,” UKGC said.

Subject to consultation, the Commission’s provisional intention is to publish the guidance on the requirements “in December 2022,” with it taking effect approximately 2 months after publication.

“In the circumstances, we consider this will allow the industry a reasonable period to consider the guidance before it takes effect,” the Gambling Commission noted.

“It is the Commission’s intention, subject to consultation, to bring the remaining requirements of SR Code 3.4.3 and the associated guidance into effect on February 12, 2023,” UKGC concluded.

Uncategorized

TESTA debuts TESTA Score, allowing operators to benchmark UX

Published

12 hours ago

June 19, 2025

Adrienn Sarkany

testa-debuts-testa-score,-allowing-operators-to-benchmark-ux

Reading Time: 2 minutes

TESTA, the crowd testing platform for the iGaming industry, has launched its innovative TESTA Score with CasinoCompare.ph, a Philippine-focused online casino affiliate—and the only platform exclusively listing PAGCOR-licensed online casinos.

TESTA Score is a new UX quality benchmark developed by TESTA that shines a light on online casino brands in markets with new regulatory compliance standards.

Using real testers with local devices, IDs and bank accounts, TESTA evaluates each operator’s performance across four key processes – registration, deposit, withdrawal and KYC.

Each process is scored against strict usability parameters such as the number of required input fields, page clicks, lead times for verification and fund arrival, as well as the number of KYC attempts required.

The total possible score is 100, divided across:

The TESTA Score provides objective, player-centric transparency in any market.

With local connectivity, device preferences and regulatory friction in mind, the scoring system reflects the real-world user journey and highlights where improvements are most needed.

This then provides a chance for operators to improve their key flows, especially KYC, and then apply for a re-test to update their published score.

CasinoCompare.ph becomes the first online casino affiliate to deploy TESTA Score, with six Philippine-licensed online casinos now ranked. The site is operated by AFFILI.ph whose aim is to set a new industry standards for transparency, trust, and player confidence.

The six sites include Casino Plus, Desk Game, FBM E.Motion, Bet88, PlayTime and Crazy Win.

While most operators performed well on the core user flows, the KYC process emerged as the main differentiator.

Operators that lacked a working KYC step at withdrawal automatically received a zero in that category, pulling down their overall TESTA Score significantly.

This is how they fared:

Casino Plus led the pack with a total score of 97/100, earning perfect marks in registration, withdrawal, and KYC, and only dropping points on deposit due to a single extra page click.

As well as accessing TESTA Score through their affiliate partners, operators can work directly with TESTA to determine their TESTA Score.

Chris Johnson, TESTA CMO, said: “Born out of frequent client requests for key processes testing, and competitor benchmarking, the TESTA Score measures the parts of the customer journey, outside of game play, that make or break player acquisition and retention.

“Operators can use their TESTA Score to understand where they stand out over their rivals and where there is a gap they need to close.

“It’s great to see that six Philippine-licensed casinos have already used TESTA Score to benchmark their UX and acquisition flows, and we look forward to working with more moving forward, both in the Philippines and other markets around the world.”

The post TESTA debuts TESTA Score, allowing operators to benchmark UX appeared first on European Gaming Industry News.

Uncategorized

Yolo Investments completes raise for €100m Fund II

Published

13 hours ago

June 19, 2025

Adrienn Sarkany

yolo-investments-completes-raise-for-e100m-fund-ii

Reading Time: < 1 minute

Yolo Investments has closed fundraising for its flagship Fund II after hitting its €100 million target.

The fund comprises €50 million in external capital, as well as a €50 million commitment from Yolo Group.

It brings together a network of 23 investors, including founders and industry thought leaders, further strengthening the Yolo Investments ecosystem and enhancing the strategic value it can offer portfolio companies.

Fund II has already backed 12 companies across igaming, blockchain and fintech, with notable investments including Dabble, Kraken and Syfe. It expects to make a further 10 investments over the next 12 months.

Tim Heath, GP at Yolo Investments, said: “We’re absolutely thrilled to be closing our raise for Fund II having hit our target. This took place during challenging market conditions, with global VC fundraising facing significantly more headwinds compared with previous vintages. But investors have looked at our previous funds’ track record and the strength of our ecosystem, and have strongly backed us.

“We are humbled by that response as a real vote of confidence, not just in what we’ve built so far, but in where we’re heading next. We will continue to back more brilliant founders and help them scale faster, smarter and with the full power of the Yolo ecosystem behind them.”

Yolo Investments’ Fund II is structured as a Guernsey-registered limited partnership, and is licensed by the Guernsey Financial Services Commission (GFSC).

The post Yolo Investments completes raise for €100m Fund II appeared first on European Gaming Industry News.

Uncategorized

Party Like It’s 3000 BC in Shake Your Mummymaker! at SlotsCapital.lv – Plus a 175% Bonus Up to $1,750

Published

14 hours ago

June 19, 2025

Adrienn Sarkany

party-like-it’s-3000-bc-in-shake-your-mummymaker!-at-slotscapital.lv-–-plus-a-175%-bonus-up-to-$1,750

Reading Time: < 1 minute

SlotsCapital.lv Casino is throwing an epic undead dance party in ancient Egypt, and every player’s invited. From June 19–25, dive into the pulse-pounding new slot Shake Your Mummymaker! from Rival Gaming—where pyramids glow to the beat, mummies bust a move, and pharaohs groove for your wins! To fuel the fun, claim a 175% deposit bonus (up to $1,750) and spin your way to legendary treasures.

Why This Slot’s the Life of the Party:

Hold & Win Jackpots: Land Prize Symbols (Rings) to trigger cash prizes and chase four in-game jackpots!
Wild Mummy 2X Multiplier: Watch wins double when the dancing Wild steps in
Bonus Buy Feature: Skip the wait—buy your way into the action and hit the bonus round fast
Turbocharged Mobile Play: With Portrait Mode and a Turbo Speed button, the party never slows down.

“This isn’t just a slot—it’s a time-traveling rave where mummies shimmy, reels ignite, and every spin could unleash a treasure hoard. Grab your bonus, hit the dance floor, and let the mummies multiply your wins!” — Steven Vaughn, SlotsCapital Casino Manager.

Ready to shake up history? Join the party at SlotsCapital.lv from June 19–25 and spin with the undead for your shot at $1,750 in bonus cash!

175% DEPOSIT BONUS up to $1750 – Shake Your Mummymaker!
Bonus Available to ALL PLAYERS June 19-25, 2025

Bonus to be played on Shake your Mummymaker! by Rival
Minimum Deposit: $25
Wagering Requirement: 36X (deposit + bonus)
Maximum Bonus: $1,750 (No max. Cashout)
BONUS CODE: MUMMY175

Captivating players across the globe, SlotsCapital.lv Casino is renowned for its vast collection of games and generous player bonuses.