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Saracen Casino Resort Chooses QCI Chatalytics to Enhance Casino Operations with Integrated AI Solutions

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Saracen Casino Resort has selected Quick Custom Intelligence’s (QCI) Chatalytics, an integrated AI-driven suite, to revolutionize its casino operations and elevate guest experiences. The QCI Chatalytics solution, which includes Slot Copilot, Player Copilot, Dashboard, and the Robot Button, leverages OpenAI integration to provide real-time insights and streamlined decision-making across the casino floor.

QCI Chatalytics offers a powerful blend of AI-powered tools designed to optimize both player and slot management. With Slot Copilot, operators gain enhanced capabilities for real-time slot performance monitoring, predictive analytics, and dynamic task assignment. Player Copilot delivers personalized player engagement by analyzing customer data to inform service decisions and reward recommendations. The Dashboard component offers an intuitive, real-time display of key metrics, enabling data-driven insights at a glance. Additionally, the innovative Robot Button automates routine processes, allowing staff to focus on higher-value tasks and improve overall efficiency.

Clayton Mason, Senior Director of Marketing of Saracen Casino Resort, expressed enthusiasm about the partnership: “Integrating QCI Chatalytics into our operations marks a significant step in our strategy to harness the power of AI. With advanced tools like the Robot button, Slot Copilot and Player Copilot, we can deliver a more tailored and efficient experience for our guests while gaining deeper insights into our gaming operations.”

Dr. Ralph Thomas, CEO of QCI, shared his vision for the collaboration: “We’re excited to bring the capabilities of QCI Chatalytics to Saracen Casino Resort. By integrating OpenAI technology, our solution provides unprecedented levels of automation and insight. We believe Chatalytics will play a crucial role in optimizing floor operations and enhancing guest satisfaction through real-time, data-driven decision-making.”

The QCI Chatalytics platform is part of Quick Custom Intelligence’s commitment to driving innovation in the gaming industry, offering a comprehensive suite of solutions to streamline operations and enhance the player experience.

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The post Saracen Casino Resort Chooses QCI Chatalytics to Enhance Casino Operations with Integrated AI Solutions appeared first on Gaming and Gambling Industry in the Americas.

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Arizona Department of Gaming Releases October Sports Betting Figures

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Bettors in Arizona wagered approximately $791 million on sports in October of 2024, according to a new report by the Arizona Department of Gaming. This represents an approximate 22% increase when compared to October of 2023.

The state collected approximately $2.35 million in privilege fees in the month.

The post Arizona Department of Gaming Releases October Sports Betting Figures appeared first on Gaming and Gambling Industry in the Americas.

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Betting Hero

Neosurf & Betting Hero to reveal results of their in-depth study into US online gambling and payment habits in exclusive two-part webinar series

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Neosurf, the globally trusted provider of swift and secure cash-to-digital payment solutions, has announced it will be sharing the findings of a recent study into the online betting habits, preferences and frustrations of US players in an exclusive two-part webinar series beginning on January 14th.

Neosurf commissioned the research via Betting Hero – a leading US-based iGaming portal with expertise in casino, sports betting and DFS. The webinars will see Neosurf CEO Americas, Sue Page, Betting Hero’s Co-Founder and President, Jai Maw, and Senior Director of Product and Research, Ernie Ropas, dive into the report’s key findings and discuss what some of the more surprising results could mean for operators.

The survey, which featured respondents from New Jersey, Colorado and North Carolina, aimed to help operators and regulators within the gambling industry better understand the typical US bettor – how and why they bet, what tools they use to manage their budget and what Responsible Gaming means to them. The findings will be revealed in the webinars and used to identify areas where Neosurf’s products can help operators provide a better user experience.

The research highlighted several aspects of payments and responsible gaming that bettors felt could be improved. Problems with payments remain an issue – 52% of respondents said that they’d experienced payment issues in the past year, and with over 50% depositing and withdrawing multiple times each month, there is a significant cost impact to the operators.

Additionally, respondents indicated they’d be in favour of using a service that could share pre-verified ID information with operators, with ease of use for new payment methods and seamless integration across multiple platforms identified as important factors in their choosing and remaining loyal to a single sports betting platform.

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Sue Page, Neosurf CEO Americas, said: “It was important to us to gain a more detailed insight into the US sports bettor. We wanted to talk to the players and ask questions that no one else is asking, and  through our collaboration with Betting Hero I’m delighted that we now have a comprehensive piece of research.

“Offering valuable insights into player habits – how and why they bet, the ongoing pain points they’re experiencing with payments and their thoughts on Responsible Gaming—we’ll be taking a deep dive into the results of the survey in our two-part webinar series starting at 10:00 ET on January 14th, and we encourage all US-focused operators and regulators to join us.”

The post Neosurf & Betting Hero to reveal results of their in-depth study into US online gambling and payment habits in exclusive two-part webinar series appeared first on Gaming and Gambling Industry in the Americas.

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ACR Poker

VENOM FEVER SATELLITES GUARANTEE HUNDREDS OF SEATS TO ACR POKER’S $10 MILLION GTD MYSTERY BOUNTY VENOM EVENTS

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ACR Poker is kicking off the new year with two massive Mystery Bounty Venom events, boasting $10 million in total guarantees. And now the popular worldwide poker site’s Venom Fever promotion is giving players an easier, more affordable way to lock in their $2,650 seats to these major tournaments.

The Venom Fever satellites, available until Sunday, February 2nd, are awarding over 800 seats, each worth $2,650, for the $8 million NLH and $2 million PLO Venom events that both begin with Day1A on Sunday, January 19th. Included are the Beast, Venom Madness, Mega Satellites, and Direct Satellites.

“Our Venom Fever satellites are the perfect way to secure your $2,650 Venom seat for much less or even free,” said ACR Pro Chris Moneymaker. “Packed with substantial prize money, exciting bounties, and tons of chances to qualify, January’s Mystery Bounty Venom events are going to be huge—don’t miss your chance to be part of the action.” 

For the $8 million NLH Venom event, players can join ACR Poker’s weekly Beast tournament taking place on Sunday, January 12th, 19th and 26th at 5:05pm ET—with 95 total seats up for grabs. The next tourney guarantees 25 seats, and players can buy-in for $95 or qualify for free by climbing the weekly Beast leaderboard.

In addition, Mega Satellites will guarantee a whopping 262 seats from Saturday, January 18th to Sunday, February 2nd, with pathways starting as low as $0. The Venom Madness satellite offers a chance to enter for $16.50 from Sunday, January 12th to Saturday, February 1st, with 10 total seats guaranteed. Players can also take part in daily Direct Satellites that guarantee 369 total seats, with buy-ins from $33.

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For those looking to join the $2 million PLO Venom, players can participate in daily Direct Satellites, guaranteeing 42 seats with buy-ins starting at $207.50. To top it off, $290 buy-in Mega Satellites will guarantee 30 total seats, with opportunities to qualify for free.

Although the Dual Mystery Bounty Venoms take center stage, there’s still plenty of action this January with ACR Poker’s $500,000 guaranteed Venom Warmup. It has flights running Sunday, January 12th through Sunday, February 2nd, with a buy-in of just $55. Players can also take advantage of the Venom Vault promotion for a chance to win a free $2,650 seat to the Mystery Bounty Venom tourneys.

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