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What Operators Expect From Tech Providers? Kantar Survey Insights for SOFTSWISS
How to stay ahead in the face of fierce competition? SOFTSWISS, a leading tech provider with over 15 years of experience in iGaming, shares fresh insights from a customer survey conducted by Kantar in November 2024.
With around 25% of the world’s population ever involved in iGaming, according to Global Gambling Statistics, the industry hosts thousands of projects and hundreds of software developers. To gain data-driven insights into the needs and expectations of iGaming operators, SOFTSWISS invited Kantar, the world’s leading analytics agency, to conduct a comprehensive customer survey.
Expertise Comes First
The survey revealed the top 5 most important characteristics for iGaming operators when choosing a technology supplier:
- High level of professionalism and expertise in the team
- Security of operations at all stages
- Supplier’s long-term and reliable reputation
- Flexible approach to collaboration terms
- Creation of new opportunities for business revenue growth
Notably, many of the characteristics highlighted by respondents in the Kantar survey align closely with those outlined in the recent iGaming Trends 2025 Report.
Fewer operators prioritise a strong client portfolio and responsible gambling initiatives, as these are not viewed as immediate business drivers and have a less direct impact on operator success. Furthermore, responsible gambling tools are mandatory under licensing requirements in many jurisdictions, making them a standard feature in the offerings of licensed providers.
Valentina Bagniya, Chief Marketing Officer at SOFTSWISS, comments: “Delivering exceptional products starts with a profound understanding of client needs and expectations. That’s why marketing research and customer surveys are integral to daily operations. By sharing valuable insights with our partners and competitors, we actively contribute to driving innovation and growth across the industry”.
Sources of iGaming Insights
According to respondents, the top 5 sources of information about the iGaming industry are:
- Recommendations from colleagues, partners
- Industry news resources
- Company websites that provide products and services
- Employees of partner companies
The importance of companies’ websites almost tripled compared to the previous year’s results. Similarly, the value of recommendations also increased significantly, climbing from fourth place to the top of the ranking.
“The trend of growing recommendations’ importance extends beyond the iGaming industry. In 2024, consumers are navigating an overwhelming media flow, where much information gets lost. While brands still communicate actively, capturing audiences has become harder. Personal connections are becoming more significant, offering a more direct and trusted way to reach consumers,” shares Kateryna Kaliuzhna, Senior Client Partner at Kantar.
The primer position of recommendations underscores the growing importance of partnerships and networks, highlighting the value of community-driven insights from trusted experts. This dominance also amplified the role of news resources and company websites, which serve as key channels for industry professionals to share their expertise. These shifts reflect a broader trend towards trust, transparency, and the demand for credible, easily accessible information in the rapidly evolving iGaming market.
About SOFTSWISS
SOFTSWISS is an international technology company with over 15 years of experience in developing innovative solutions for the iGaming industry. SOFTSWISS holds a number of gaming licences and provides comprehensive software for managing iGaming projects. The company’s product portfolio includes the Online Casino Platform, the Game Aggregator with over 23,500 casino games, the Affilka Affiliate Platform, the Sportsbook Software and the Jackpot Aggregator. In 2013, SOFTSWISS revolutionised the industry by introducing the world’s first Bitcoin-optimised online casino solution. The expert team, based in Malta, Poland, and Georgia, counts over 2,000 employees.
The post What Operators Expect From Tech Providers? Kantar Survey Insights for SOFTSWISS appeared first on European Gaming Industry News.
PG Soft, a leading digital mobile games developer, is marking Chinese New Year by enhancing its highly popular Fortune series with the launch of Fortune Horse.
The Fortune Horse is a 5×3 game that races quickly through a lively, neon-lit skyline influenced by bustling Asian food markets and lively street celebrations. The Wild symbol takes the form of a stylish red supercar adorned with luxurious gold decals that exude opulence.
When players observe that all symbols on the reels create a winning combination, the total will be increased by 10x. The famous Fortune Horse Feature can launch out of the stalls at any moment while the reels are spinning. When this occurs, all of the reels rotate once more to display the identical symbol.
When the Fortune Horse symbol appears completely on the reels, players are granted three Bonus Spins, unlocking opportunities for even higher winnings.
The Fortune series ranks among PG Soft’s top offerings, especially well-regarded in South America, particularly in the regulated Brazilian market.
PG Soft’s spokesperson commented: “Fortune Horse marks another exciting extension of our Fortune series, and we’re thrilled to bring it to players just in time for Chinese New Year. The Golden Stallion blazes a golden trail inspired by luck, speed, and unstoppable fortune. The challenge is to ride along as far as one can to top the podium in the race to wealth.”
The post PG Soft Kicks Off Chinese New Year by Launching Fortune Horse appeared first on Eastern European Gaming | Global iGaming & Tech Intelligence Hub.
DraftKings
PGA TOUR, DraftKings, ESPN launch PGA TOUR LIVE Betcast, the first all-day, watch-and-bet experience for golf fans
A new era has arrived for golf bettors, as the PGA TOUR and ESPN are doubling sports betting coverage for the 2026 PGA TOUR Season with a first-of-its-kind watch-and-bet experience from sunup to sundown.
PGA TOUR LIVE Betcast presented by DraftKings will air on ESPN during 12 marquee PGA TOUR events throughout the year, beginning with this week’s WM Phoenix Open, Feb. 5-8 at TPC Scottsdale.
The Betcast at each event will air more than eight hours during each of the four days of play on the ESPN App, alongside the Main Feed, Featured Group and Featured Hole streams. With more than 400 hours in total across the 2026 PGA TOUR Season, the Betcast will feature golf-related betting discussion, live betting analysis, upcoming previews, tournament features (tournament winner, matchups, etc.) and more.
PGA TOUR LIVE Betcast, which debuted in the 2025 season with 50 hours of coverage across six events, is now presented by DraftKings. The expanded coverage brings fans interested in betting content more of the coverage they’re looking for, complete with detailed insights and informed analysis.
Jonathan Coachman will serve as host, joined by Matt Every and Michael Collins as the show’s analysts. Graham DeLaet, Jeff Eisenband, Steve Scott and Kevin Sylvester will offer additional hosting and analyst support, while Rick Gehman will contribute across the betting feeds throughout the season. Additional talent pending on a tournament-by-tournament basis.
Set to premiere this Thursday, Feb. 5, with the first round of the WM Phoenix Open, the Betcast will be available to fans throughout the 2026 PGA TOUR Season, continuing with The Genesis Invitational at The Riviera Country Club in Pacific Palisades and concluding with the season-ending TOUR Championship at East Lake Golf Club.
Scott Warfield, PGA TOUR Vice President, Gaming, said, “The PGA TOUR is pleased to present more than 400 hours of live betting coverage in 2026 alongside our collaborators at ESPN and DraftKings. Building on the success of last year’s feed, we are excited to further expand this season with the support of DraftKings and its world-class golf product, as fans will have a host of new betting markets and storylines to follow as they watch along with the broadcast.”
“Our collaboration with the PGA TOUR and ESPN reflects a shared, forward-looking approach to fan engagement,” said Stephanie Sherman, Chief Marketing Officer, DraftKings. “For those who see betting as part of their entertainment experience, by integrating our industry-leading golf offerings into PGA TOUR LIVE Betcast, we’re creating a more immersive, real-time way to follow the action from the first tee shot to the final putt, while fostering a sense of connection and community around the sport.”
Said John Suchenski, Sr. Director, Programming & Acquisitions at ESPN: “At ESPN, we want to provide fans with more access, insight and ways to connect with sports. The Betcast gives fans another option to engage with PGA TOUR LIVE and be an attraction to those who desire alternative ways to traditional feeds. We’re always discussing new and innovative approaches to golf coverage with the PGA TOUR, and these shows are the newest evolution of those efforts.”
DraftKings, ESPN and the PGA TOUR take responsible gaming seriously by promoting educational information and tools to help players enjoy sports betting responsibly. The DraftKings Sportsbook app offers consumers a number of responsible gaming tools, including My Stat Sheet, a gaming tool that gives players the ability to assess, track and interact with their personal gaming stats as well as limit setting, cool-off periods and self-exclusion.
The post PGA TOUR, DraftKings, ESPN launch PGA TOUR LIVE Betcast, the first all-day, watch-and-bet experience for golf fans appeared first on Americas iGaming & Sports Betting News.
Casino Technology
Spintec Shines at ICE Barcelona 2026 with Innovative Electronic Table Games and Jackpots
Spintec took center stage at this year’s ICE Barcelona, captivating visitors with a stunning array of electronic table games, interactive experiences, and high-impact jackpots under The Merkur Group’s motto: “Spin with Power. Shine in Color.”
As one of the largest exhibitors, Merkur consistently drew large crowds, showcasing their latest innovations with entertaining presentations and immersive gaming setups.
Charisma Eye: Multi-Game Entertainment for 12 Players
Spintec’s Charisma Eye setting stole the spotlight, designed for up to 12 players. This versatile setup combines a roulette wheel and a dice shaker, allowing players to enjoy roulette, SicBo, and Craps simultaneously or individually. Enhanced with varied payouts, multipliers, and two thrilling jackpots—Galactic Jackpot on roulette and Dragon Jackpot on SicBo—Charisma Eye delivers nonstop excitement for both casual players and high rollers.
Galactic Spin: Three Roulette Games in One
Another major highlight was Galactic Spin, Spintec’s flagship roulette game. This year, the latest version integrates three game modes: classic roulette, Hot Spot, and Galactic Spin. Players can easily switch between modes, all designed to offer highly immersive and engaging gameplay.
Enhanced User Interface for Multi-Game Play
To elevate the player experience further, Spintec introduced a new touchscreen interface that splits the display, allowing players to monitor up to four games simultaneously. When one game becomes particularly engaging, it can expand to full screen, giving players complete control over their gaming experience.
Bestsellers That Continue to Impress Globally
ICE attendees also explored Spintec’s best-selling table games:
- Charisma Amphitheatre: Ideal for live tournaments, this setting offers a wide variety of games playable at the same time, enhanced with vibrant graphics tailored for LED walls.
- Charisma Stand-Alone: Perfect for individual players, featuring game selector buttons for smooth transitions and fully independent operation.
- Charisma Blackjack (5 Play Stations): Brings the thrill of live blackjack to multiple players with five innovative side bets, capable of multiplying winnings up to 320x.
- Charisma Roulette (8 Players): Spintec’s proven global bestseller, featuring Galactic Spin, GLI-certified technology, high visibility of the roulette wheel, and a two-sided LED animated topper for added flair.
Spintec at ICE 2026: Innovation Meets Player Engagement
From multi-player roulette and blackjack to immersive interfaces and high-value jackpots, Spintec reinforced its position as a leader in electronic table games. ICE Barcelona 2026 offered visitors the chance to experience firsthand the combination of player comfort, dynamic gameplay, and innovative design that continues to set Spintec apart in the global gaming industry.
The post Spintec Shines at ICE Barcelona 2026 with Innovative Electronic Table Games and Jackpots appeared first on Eastern European Gaming | Global iGaming & Tech Intelligence Hub.
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