Atlaslive
Atlaslive Positioned for Full Compliance with Brazil’s New iGaming Regulations
As Brazil’s new regulatory framework for iGaming takes shape, Atlaslive has strategically positioned itself as a leader in compliance, ready to support operators navigating these comprehensive standards. Brazil’s legislation mandates strict adherence to player registration protocols, Know Your Customer (KYC) standards and responsible gambling practices — all essential for protecting consumers and ensuring industry transparency
Achieving Compliance: Certifications That Cement Atlaslive’s Leadership
To meet Brazil’s rigorous technical standards, Atlaslive has secured all necessary certifications, including a GLI Certification against Brazilian regulation. These certifications underscore the platform’s unwavering commitment to fair play, security, and operational integrity.
In addition, Atlaslive has achieved ISO/IEC 27001:2022 certification, a globally recognized standard that establishes stringent requirements for information security management systems (ISMS). This certification highlights Atlaslive’s ability to effectively manage risks related to data security while ensuring the highest levels of protection for user and partner information. This achievement reinforces that Atlaslive’s internal IT systems meet the strictest global standards, giving operators and players alike unparalleled confidence in the platform’s reliability.
Together, these certifications exemplify Atlaslive’s dedication to combining technical excellence, robust security, and operational integrity. They solidify the platform’s standing in the Brazilian market and affirm its readiness to exceed expectations in any regulatory environment.
Unmatched KYC Standards at Atlaslive
At Atlaslive, Know Your Customer (KYC) practices are not just about compliance — they are the cornerstone of building trust and ensuring seamless user experiences. With the increasing demand for secure, efficient onboarding in Brazil’s highly regulated market, Atlaslive has developed a KYC framework that combines innovation, speed, and reliability.
A key example of this is Atlaslive’s strategic partnership with Legitimuz, Brazil’s leading provider of identity verification and facial recognition technology, and CAF, a global provider of identity verification solutions. By integrating Legitimuz’s state-of-the-art tools, Atlaslive has enhanced its KYC processes, enabling clients to complete player registration up to 30% faster. Leveraging features such as 3D facial recognition, automated document verification, and real-time biometric analysis, Atlaslive Platform ensures players are verified within 30 seconds, dramatically reducing friction without compromising security.
Atlaslive leverages CAF’s Bet ID technology to address critical issues of fraud prevention, user verification, and compliance with regulatory frameworks. CAF’s solution integrates a powerful combination of technologies for identity verification, including robust document validation and AI-powered facial recognition. Bet ID not only facilitates identity verification but also offers continuous monitoring of user behavior, enabling the detection of suspicious activities such as account takeovers. Other key features include digital identity, data protection, and money laundering prevention.
Beyond speed, Atlaslive’s KYC solution is designed to address critical compliance challenges. Robust automated workflows reduce the risk of human error while flagging high-risk users for further review, adding an essential layer of fraud prevention.
Additionally, Atlaslive’s KYC practices are tailored for scalability. Whether an operator manages hundreds or millions of users, the platform seamlessly adapts to handle fluctuating demand, ensuring consistent performance during high-traffic periods. By integrating advanced analytics, Atlaslive also empowers operators with actionable insights into user behaviors and patterns, enhancing their ability to identify and mitigate risks proactively.
With its unwavering commitment to secure, efficient, and compliant KYC practices, Atlaslive not only simplifies onboarding for operators but also builds a foundation of trust for players. By combining the latest technological innovations with a user-centric approach, Atlaslive sets the standard for KYC excellence in the Brazilian iGaming market and beyond.
Ensuring Compliance and Promoting Responsible Gaming
In the evolving Brazilian iGaming market, responsible gaming isn’t just a regulatory requirement — it’s a moral imperative. Atlaslive’s platform is built with cutting-edge features designed to safeguard players while enabling operators to remain compliant with Brazil’s local guidelines and broader global standards.
Atlaslive’s commitment to responsible gaming goes beyond the basics. By leveraging predictive analytics and machine learning, our platform actively monitors player behaviors, detecting patterns that may indicate risky or compulsive gambling. Operators can set customizable limits for players based on their betting history, flag unusual activity, and apply tailored interventions to mitigate harm.
For example, if a player exhibits strong betting patterns indicative of problem gambling, operators can use our platform’s tools to set personalized deposit or bet limits or restrict access entirely. Combined with real-time analytics and over 200 behavioral triggers, Atlaslive offers unmatched precision in identifying at-risk users.
The Responsible Gaming section of the Atlaslive platform provides players with the tools they need to maintain control of their gaming habits. Key features include:
- Self-Exclusion Options: Players can opt out for durations ranging from 1 day to permanently, ensuring they can take a break when needed.
- Spend and Time Limits: Customizable spend limits for sportsbooks or casinos help players manage their finances effectively.
- Reality Check Notifications: Regular reminders, configurable from 1 minute to 2 hours, keep players aware of their gaming activity.
These tools not only help players make informed decisions but also align operators with global best practices, reducing the risk of regulatory breaches.
Responsible gaming and risk management go hand in hand. Atlaslive uses real-time fraud detection powered by advanced data analytics and machine learning to monitor betting patterns, detect suspicious activity, and prevent fraudulent behavior such as account takeovers, arbitrage betting, and money laundering. Operators are equipped with customizable tools, such as player-specific limits or maximum win thresholds, to further mitigate risks.
By integrating risk management and responsible gaming practices, Atlaslive ensures a secure and enjoyable environment for players while enabling operators to maintain compliance, avoid hefty fines, and protect their reputations.
Atlaslive: a Trusted Partner for Operators Entering the Brazilian Market
With the regulatory landscape rapidly evolving in Brazil, Atlaslive is uniquely positioned to support iGaming operators through its certified iGaming Platform and KYC innovations. By integrating compliance-driven technology, Atlaslive provides operators with reliable tools to meet the high standards expected in Brazil’s regulated environment.
Atlaslive recognizes that the iGaming landscape is constantly evolving, with new challenges and opportunities emerging every day. To stay ahead, our platform undergoes regular updates, incorporating the latest industry security protocols and insights. This adaptability ensures operators remain compliant with the strictest regulations while continuing to provide a safe, responsible gaming experience for all players.
With these features, Atlaslive combines the power of technology, adaptability, and a player-centric approach to set the standard for responsible gaming in the Brazilian market and beyond.
About Atlaslive
Atlaslive, formerly known as Atlas-IAC, underwent a rebranding campaign in May 2024. It is a B2B software development company. The company specializes in creating a multifunctional and automated platform to optimize the workflow of sports betting and casino operators. Key components of the Atlaslive Platform include Sportsbook, Casino, Risk Management and Anti-Fraud Tools, CRM, Bonus Engine, Business Analytics, Payment Systems, and Retail Module. Follow the company on LinkedIn to stay updated with the latest news in iGaming technology.
Atlaslive
Why Customer Support Defines Platform Performance in 2026
Technology powers iGaming platforms—but customer support defines their stability, resilience, and long-term performance. As regulation matures and competition intensifies, support has evolved from a reactive function into a critical operational pillar.
In this article, Atlaslive examines how customer support is shaping platform performance in Brazil’s regulated iGaming environment in 2026, playing a decisive role in risk mitigation, compliance, and scalable growth.
When Minutes Translate Into Losses
In Brazil’s regulated market, even brief disruptions can have immediate and measurable consequences. Payment interruptions, bonus logic errors, KYC friction, or odds instability directly impact regulatory compliance, player retention, and revenue performance.
During high-traffic sporting events, minutes of downtime can quickly escalate into financial losses—making rapid response and issue resolution a non-negotiable requirement for operators.
System Interconnectivity and Operational Risk
Modern iGaming platforms are deeply interconnected ecosystems. Sportsbook engines, casino modules, CRM systems, payment providers, anti-fraud tools, business intelligence layers, and regulatory integrations must function in perfect coordination.
Customer support sits at the center of this ecosystem, ensuring continuity across systems and acting as the first line of defense against cascading failures. Whether it’s a boost malfunction before kickoff, withdrawal bottlenecks, or mobile instability during traffic spikes, operational speed and technical precision are essential to protect both short-term revenue and long-term player value.
Localization as a Form of Risk Mitigation
In regulated markets like Brazil, local expertise is a strategic advantage. Understanding Pix payment dynamics, Brasileirão schedules, and local compliance reporting requirements significantly improves response times and decision-making.
Support teams that operate within the local context are better equipped to anticipate issues, communicate clearly with operators, and build trust through informed, culturally aligned interactions.
The Difference Between Coverage and Competence
While true 24/7 coverage is essential for global operations, competence—not availability alone—defines high-performance support.
Strategic support teams must possess deep technical expertise, capable of handling odds configuration, risk analysis, payment API integrations, and complex platform migrations. This level of proficiency separates proactive partners from standard call-center-style support models.
Proactive Support in Practice
At Atlaslive, customer support accompanies operators throughout the entire platform lifecycle. Direct communication channels, clearly defined SLAs, and continuous monitoring enable real-time optimization and early issue detection—often preventing incidents before they affect revenue or compliance.
As Bruno Almeida, Head of Sales LATAM at Atlaslive, explains:
“What clients consistently praise about Atlaslive is that our support goes far beyond issue resolution. Our managers understand the local culture, speak the operator’s language, and work in the same timezone, allowing us to identify needs faster, communicate more clearly, and act proactively before issues impact revenue.”
Regulation and Competitive Maturity
With Brazil’s regulatory framework fully active in 2026, operators are increasingly prioritizing platform stability, accountability, and long-term partnership value. In this environment, customer support becomes a defining competitive differentiator rather than a background service.
Atlaslive’s nomination for Best Customer Service at the European iGaming Awards reflects this approach—underscoring the industry’s growing recognition that operational excellence begins with support.
About Atlaslive
Atlaslive is a B2B software development company specializing in multifunctional, automated platforms for sports betting and casino operators. The Atlaslive Platform includes Sportsbook, Casino, Risk Management and Anti-Fraud Tools, CRM, Bonus Engine, Business Analytics, Payment Systems, and a Retail Module, enabling operators to optimize performance across the entire value chain.
Follow Atlaslive on LinkedIn to stay up to date with the latest developments in iGaming technology.
This document is provided for informational and discussion purposes only and was prepared by the Atlaslive team using publicly available sources. It does not constitute legal, financial, or business advice, nor an offer to buy or sell any gambling-related product. Atlaslive does not guarantee the accuracy or completeness of the information and accepts no liability for losses arising from its use.
The post Why Customer Support Defines Platform Performance in 2026 appeared first on Eastern European Gaming | Global iGaming & Tech Intelligence Hub.
Atlaslive
Why Customer Support Defines Platform Performance in 2026
Technology powers iGaming, but support determines its stability.
In this article, Atlaslive explores the evolving role of customer support in Brazil’s regulated iGaming environment and its impact on risk mitigation and scalability.
When Minutes Translate Into Losses
In Brazil’s regulated market, payment interruptions, bonus logic errors, KYC friction, or odds instability directly affect compliance, retention, and revenue. During high-volume sporting events, minutes of disruption can translate into measurable financial losses.
System Interconnectivity and Operational Risk
Today’s platforms connect multiple systems — sportsbook engines, casino modules, CRM, payment providers, anti-fraud tools, BI, and regulatory integrations. Support operates at the intersection of these systems, ensuring continuity and coordination.
Operational speed is non-negotiable. Boost failures before kickoff, withdrawal bottlenecks, or mobile instability during traffic spikes damage both immediate revenue and long-term player value.
Localization as Risk Mitigation
Local expertise is equally critical. Understanding Pix dynamics, Brasileirão schedules, and local compliance reporting improves responsiveness and builds trust.
The Difference Between Coverage and Competence
True 24/7 coverage protects operations across time zones. However, high-tier technical proficiency is what distinguishes strategic support from a standard call center. Teams must manage odds configuration, risk analysis, payment APIs, and complex migrations.
Proactive Support in Practice
At Atlaslive, support accompanies operators throughout their lifecycle. Direct communication, strict SLAs, and proactive monitoring enable real-time optimization and incident prevention.
As Bruno Almeida, Head of Sales LATAM, states:
“What clients consistently praise about Atlaslive is that our support goes far beyond issue resolution. Our managers understand the local culture, speak the operator’s language, and work in the same timezone, allowing us to identify needs faster, communicate more clearly, and act proactively before issues impact revenue.”
Regulation and Competitive Maturity
With regulation fully active in 2026, operators will prioritize stability and partnership. Atlaslive’s nomination for Best Customer Service at the European iGaming Awards reflects this approach.
This document is provided to you for your information and discussion only. This document was based on public sources of information and was created by the Atlaslive team for marketing usage. It is not a solicitation or an offer to buy or sell any gambling-related product. Nothing in this document constitutes legal or business development advice. This document has been prepared from sources Atlaslive believes to be reliable, but we do not guarantee its accuracy or completeness and do not accept liability for any loss arising from its use. Atlaslive reserves the right to remedy any errors that may be present in this document.
About Atlaslive
Atlaslive is a B2B software development company that specializes in creating a multifunctional and automated platform to optimize the workflow of sports betting and casino operators. Key components of the Atlaslive Platform include Sportsbook, Casino, Risk Management and Anti-Fraud Tools, CRM, Bonus Engine, Business Analytics, Payment Systems, and Retail Module. Follow the company on LinkedIn to stay updated with the latest news in iGaming technology.
The post Why Customer Support Defines Platform Performance in 2026 appeared first on Americas iGaming & Sports Betting News.
Atlaslive
Atlaslive Reaches Final Shortlist for Best Live Platform Provider at SiGMA Eurasia 2026
Atlaslive, a provider of B2B iGaming platform technology, has earned a place on the shortlist for the BEST LIVE PLATFORM PROVIDER 2026 category at the SiGMA Eurasia Awards 2026.
The SiGMA Eurasia Awards spotlight excellence across the iGaming, affiliate, and online entertainment industries, honoring companies and solutions that drive innovation, sustainable growth, and measurable impact. The shortlist is announced as part of the SiGMA Eurasia Summit, taking place February 9–11, 2026, at Dubai Festival City in the United Arab Emirates.
“Platform performance is measured in milliseconds, uptime, and player trust. Being shortlisted in this category reflects the technical discipline and delivery standards our teams bring to operators every day.”
—Anastasiia Poltavets, CMO at Atlaslive
Partners, supporters, and members of the community can participate in the awards process through public voting by submitting their support using the following form:
https://share.hsforms.com/11aCinm5wS92yCSiAtXDGUg3s9oo
Taking place during summit week, the awards ceremonies create a key moment for industry professionals to connect, share insights, and celebrate innovation at one of the year’s most prominent gaming events.
About Atlaslive
Atlaslive delivers flexible, scalable iGaming platform technology to operators in regulated markets. Focused on performance, reliability, and continuous product development, Atlaslive enables sportsbook and casino operations aligned with diverse business models.
This document is provided to you for your information and discussion only. This document was based on public sources of information and was created by the Atlaslive team for marketing usage. It is not a solicitation or an offer to buy or sell any gambling-related product. Nothing in this document constitutes legal or business development advice. This document has been prepared from sources Atlaslive believes to be reliable, but we do not guarantee its accuracy or completeness and do not accept liability for any loss arising from its use. Atlaslive reserves the right to remedy any errors that may be present in this document.
About Atlaslive
Atlaslive is a B2B software development company that specializes in creating a multifunctional and automated platform to optimize the workflow of sports betting and casino operators. Key components of the Atlaslive Platform include Sportsbook, Casino, Risk Management and Anti-Fraud Tools, CRM, Bonus Engine, Business Analytics, Payment Systems, and Retail Module. Follow the company on LinkedIn to stay updated with the latest news in iGaming technology.
The post Atlaslive Reaches Final Shortlist for Best Live Platform Provider at SiGMA Eurasia 2026 appeared first on Eastern European Gaming | Global iGaming & Tech Intelligence Hub.
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